1 and Only RightStuf.com Thread / FAQ - Part 4 (7/28)

[lockmastah]

PLEASE READ THE BELOW FAQ BEFORE POSTING

Since TRSI has been getting a lot more business lately and because people can't seem to bother reading previous threads before posting new ones, Shawn and I have put together this FAQ. Please post any unanswered questions in this thread.

<font color="red">If you have a specific problem with an order, please contact TRSI customer support (call 1-800-338-6827 or e-mail info@rightstuf.com). Do NOT post order #s in the forum as it is a security risk.</font>

Additional FAQs
http://www.rightstuf.com/customer/faq.shtml


<font color="blue">(Q) Can I use my Got Anime membership discount with dvd preorders that are 25% off?</font>
(A) Yes, the Got Anime discount will "stack" with this price. You will get 10% off the 25% off preorder price, resulting in a 32.5% total discount.

<font color="blue">(Q) Can I use a coupon and my Got Anime membership discount on an order?</font>
(A) Yes, your Got Anime membership will "stack" with other coupons (see the above question for an example of how the discount will stack).

<font color="blue">(Q) Can I use my Got Anime membership discount on weekly / bargain bin specials?</font>
(A) No, your membership discount does not apply to these specials, which are already heavily discounted. It also does not apply to prepacks and import items, as well as some items which we are not allowed to discount. If an item is not discountable, it is noted as such.

<font color="blue">(Q) Why is my Got Anime discount not showing when I place an order on the web site?</font>
(A) The system currently provides this information on your e-mail confirmation. In the e-mail, there should be a line that says the following: "Thank you for being a Got Anime! Purchasing Club Member! On this order, you saved $X.XX."

We are currently working on a better solution. However, your discount will be applied. If you have any problems with pricing, please contact info@rightstuf.com and they will be promptly addressed. As long as your membership is active, it is tied to your billing address. Please make sure you inform us to changes in your billing address, so that your discount can follow you (and also so your new releases newsletter keeps coming!)

<font color="blue">(Q) Are you ever going to upgrade to software to reflect the Got Anime discount when the order is placed?</font>
(A) Yes. However, programming takes time. Thank you for your patience.

<font color="blue">(Q) Will the 10% discount be applied if I buy the Got Anime membership when place my order?</font>
(A) Yes. Please purchase the membership and use "newmember" as the member number. You will not see the Got Anime discount in your e-mail confirmation, however the discount should show up on the order status page. You can continue to use "newmember" until you receive your membership card.

<font color="blue">(Q) I just bought a Got Anime membership. If I want to place another order using my Got Anime discount, what do I enter for my membership #?</font>
(A) Use "newmember." You can continue to use "newmember" until you receive your membership card.

<font color="blue">(Q) I lost my Got Anime card and don't remember my membership number, what should I do?</font>
(A) Using "newmember" is fine, but the real matching is done based on comparing billing addresses for the new order that you are placing, and the order in which the Got Anime membership was purchased. The number is just a backup in case someone notices a problem with the order.

<font color="blue">(Q) How will I know my membership has expired?</font>
(A) The system should send you an e-mail 30 days prior to your membership expiration, reminding you to renew.

<font color="blue">(Q) Does TRSI ship items as they come in stock, or hold a shipment until all items are available?</font>
(A) For US customers, we make an initial shipment of any items that are in stock when the order is placed. For international orders, we ship when all items are available.

This is our current policy for when we will make automatic partial shipments for orders that you have with our company. From time to time we do revise this depending upon the season (during Christmas we'll release orders a lot more frequently, for example) and other circumstances. Right now, we only make partial shipments for orders being shipped to a US address - international shipping costs prohibit us from doing it elsewhere.

If you have an order that you would like to request a partial shipment for, you may contact our customer service department, and for a small fee, we will release your order. Otherwise, your order will be subject to the following conditions, assuming that product is available:
<font color="green">
- We will make a partial shipment if 50% of the unshipped products are available.

OR

- We will make a partial shipment if there have been no shipments made on the order within the last 45 days. This helps make sure that you'll receive preorders in a timely manner if they are several of them on the same order.
</font>

<font color="blue">(Q) Does TRSI charge extra for multiple shipments for an order?</font>
(A) If you do not ask a CSR to partial ship an order, then no. The shipping cost quoted in your order confirmation is what you pay in the end. That amount is prorated for each shipment based upon the cost of the shipped items. If you specifically request a partial shipment on an order, then there will extra charges.

<font color="blue">(Q) Can TRSI combine items from multiple orders into a single shipment?</font>
(A) Like many other online retailers, TRSI's system does not support this.

<font color="blue">(Q) How does free shipping work?</font>
(A) Only US customers are elgible for free shipping. If the total cost of shopping cart is $100 or more (before coupons), then your order is elgible for free Economy Shipping. All items on the order count towards the $100 required in order to receive free shipping. The $100 is the pre-coupon total - if you apply a coupon that takes the total for the items on your order below $100, you will still receive free shipping.

<font color="blue">(Q) A CSR told me that my order has been flagged as "Hold Till Complete" (HTC). What does this mean?</font>
(A) For US orders, HTC will default to "1", meaning we will make an initial shipment of everything in stock, and then "hold" it. At that time, HTC will change to "Y" - however, that does not mean we're actually holding it till the order is complete. There are a set of rules that we use to determine when a order should be released.

<font color="blue">(Q) What does the it mean when an item in my order is listed as "Reserved For Your Order"?</font>
(A) This means the item is in stock and set aside to be shipped to you. TRSI may still hold your order until several items are available to ship all at once, but during that time, they will have all those items specifically set aside for you. There is, however, an extremely small chance that if TRSI may have a problem with inventory you may not get your product, but those occurrences should be extremely rare.

<font color="blue">(Q) What do all these status phrases mean?</font>
(A) For each shipment that is listed on an order on our web site, you will see one of the following statuses:

<font color="green">Not Yet Shipped</font> - one or more items is on order from manufacturer
<font color="green">Shipped</font> - the items on are on their way to you
<font color="green">Processing</font> - the order is being reviewed, or the order has entered the shipping process (card authorized, product being packed in the warehouse).
<font color="green">Cancelled</font> - the order has been cancelled
<font color="green">Please contact Customer Service for status update</font> - contact us at info@rightstuf.com, 1.800.338.6827 or 1.515.252.6116

For each item that is in a shipment, you'll see one of the following statuses (these are the most common):

<font color="green">Reserved For Your Order</font> - the item you ordered is in the warehouse, and set aside for your order. Unless there is a serious error, you should receive it from us.
<font color="green">Processing</font> - part of an order that has entered the shipping process
<font color="green">Shipped</font> - item should be on its way to you
<font color="green">On Order From Manufacturer</font> - backordered, and we're working on getting it for you
<font color="green">"Cancelled by manufacturer or per your request" or "Cancelled"</font> - for some reason, this item was removed from your order
<font color="green">Order has been received</font> - part of a new order with us, that is in the process of being reviewed
<font color="green">Gift product</font> - something you're getting for free from us (possibly a catalog, flyers, etc.)
<font color="green">"Authorized for Return," "Partial Exchange" or "Item exchanged"</font> - if you have requested an RA # for this item
<font color="green">Item Returned</font> - we have received the item you requested an RA # for
<font color="green">Refused shipment</font> - the package was refused when delivery was attempted
<font color="green">Item Undeliverable</font> - there was a problem delivering the package


<font color="blue">(Q) Can I use a coupon more than once?</font>
(A) This depends upon the terms of the coupon.

<font color="blue">(Q) Can I use more than one coupon on an order?</font>
(A) No, only one coupon can be applied to each order.

<font color="blue">(Q) When do coupons expire? I tried to use a coupon before the deadline, but I wasn't able to.</font>
(A) Coupons run on Central Time and expire at 11:59 PM on the expiration day. So if you live on the West Coast (Pacific time) and wait till the last minute to use a coupon, the coupon has already expired.

<font color="blue">(Q) I tried using a X percent off coupon, but the actual discount is slightly smaller (i.e. 33% coupon seems to only discount 32%). What's going on?</font>
(A) Percentage off coupons take a percentage of a percentage (% off of the discounted price we normally sell at). For example, a 33% off coupon takes 24% off the already 10% off price (about 33% off the retail price).

<font color="blue">(Q) I tried to use a $X off $Y coupon, but got the following message even though the total cost was over $Y: "This coupon cannot be used on this order: this coupon has dollar amount or item quantity restrictions that have not been met."</font>
(A) Specials and heavily discounted items do not count toward coupon total requirements.

<font color="blue">(Q) How come ***** anime dvd is only 10% off instead of 25%, yet it's not out for another 2 weeks?</font>
(A) Special preorder pricing is extended so that we can take advantage of purchasing prior to our shipment date with the manufacturer. The price reverts to the normal price 30 days before the "street" date for the title. Titles from bigger companies such as Disney/Beuna Vista and Columbia/Tristar also cost more for TRSI.

<font color="blue">(Q) Will I receive an e-mail confirmation for an order I just placed on the web site?</font>
(A) Yes.

<font color="blue">(Q) Can I use a different shipping address than the one I used for billing?</font>
(A) No. Even though you can specify different addresses on their web site, TRSI will contact you if you do so. TRSI's policy is to ship to the billing address. This is a policy they enforce in order to reduce credit card fraud. If you want TRSI to ship your order to an address besides the one associated with your credit card, then try contacting your bank / card company and request them to add another address to your account. This will allow you to use the same address for shipping and billing with TRSI.

<font color="blue">(Q) When will ***** anime dvd be up for preorder (it was just announced)?</font>
(A) As soon as TRSI obtains the SKU # for the dvd, it will be added to the product list.

<font color="blue">**(Q) Usually the order status page is updated daily at around 7:20 PM - 7:25 PM Central time. However, it hasn't been updated today yet. What happened?!</font>
**(A) The order status page isn't always updated at the same time due to system load, maintainence and/or upgrades. The web site is also not updated when inventory is done every few months.



(** - recently added/updated entries)

[Rhodes]

I got a damaged YYH disc in an order and got an RMA and sent it back via us media mail that same week... about 4 to 7 days after I got the RMA.

I havent heard anything yet and have not gotten a replacement or email.

How long do I wait?

This took place back in June.

So far this is the only disc I ever returned to RS. Was told I had to pay for the return but could ask for a refund for the shipping from the CS, so I printed out the email and submitted it with the dvd/packing invoice. My credit card doesnt show any credit and am worried.

[Shawne Kleckner]

[ QUOTE ]
Rhodes said:
I got a damaged YYH disc in an order and got an RMA and sent it back via us media mail that same week... about 4 to 7 days after I got the RMA.

I havent heard anything yet and have not gotten a replacement or email.

How long do I wait?

This took place back in June.

So far this is the only disc I ever returned to RS. Was told I had to pay for the return but could ask for a refund for the shipping from the CS, so I printed out the email and submitted it with the dvd/packing invoice. My credit card doesnt show any credit and am worried.

[/ QUOTE ]

Please contact cs and see if they have received your return; I suppose it is possible that it never arrived.

[Don]

I believe this was answered in another thread, but haven't been able to find it...

Is there a specific time of day or week that Right Stuf updates their online catalog with new entries? I ask this because I was hoping they would be able to squeak in some more Media Blasters items for this past week's sale.

I guess my question is basically at what point should I order? /images/graemlins/happy.gif I believe there were some people holding out until midnight for one of the other sales, and either Shawne or Rich explained to them that they didn't really have to wait until literally the last second.

[Shawne Kleckner]

[ QUOTE ]
Don said:
I believe this was answered in another thread, but haven't been able to find it...

Is there a specific time of day or week that Right Stuf updates their online catalog with new entries? I ask this because I was hoping they would be able to squeak in some more Media Blasters items for this past week's sale.

I guess my question is basically at what point should I order? /images/graemlins/happy.gif I believe there were some people holding out until midnight for one of the other sales, and either Shawne or Rich explained to them that they didn't really have to wait until literally the last second.

[/ QUOTE ]

Since this is not an "in stock" sale I would tell you to order sometime today. I doubt that we will see any new Media Blasters sku additions today.

[BULLDOG1]

[ QUOTE ]
Don said:
I believe this was answered in another thread, but haven't been able to find it...

Is there a specific time of day or week that Right Stuf updates their online catalog with new entries? I ask this because I was hoping they would be able to squeak in some more Media Blasters items for this past week's sale.

I guess my question is basically at what point should I order? /images/graemlins/happy.gif I believe there were some people holding out until midnight for one of the other sales, and either Shawne or Rich explained to them that they didn't really have to wait until literally the last second.

[/ QUOTE ]

According to TRSI FAQ

[ QUOTE ]

(Q) When will ***** anime dvd be up for preorder (it was just announced)?
(A) As soon as TRSI obtains the SKU # for the dvd, it will be added to the product list.



[/ QUOTE ]

This is quite true.

I have noticed that they update as soon as possible, sometimes every day.

If you really want to wait to the last minute, wait until tonight at around 8:00pm CST. By then everything that would be added for the day usually is. /images/graemlins/wink.gif

A.J.

[jrutz]

How come Millenium Actress doesn't have a pre-order discount, only the normal 10% off list price? I'm waiting to place an order with this included, and I'd like to know if this will ever qualify for the 25% pre-order discount.

Jeremy

[rharms]

Unfortunately the best we can offer this title for is the normal 10% discount. Our normal coupons and Got Anime are able to be used with it, however.

-rh

[Kabong]

I asked this a while ago, but I think the message got lost amongst the flury of comments about people inability to access the TRSI page -

Do you guy ever intent to carry any more of the Hard Hero Transformers Mini Busts? I've had my eye on the Shockwave bust (http://www.hardhero.com/shockwave.html) for a while now and if I'm going to pick it up, it might as well be through you guys, right?

[lockmastah]

[ QUOTE ]
jrutz said:
How come Millenium Actress doesn't have a pre-order discount, only the normal 10% off list price? I'm waiting to place an order with this included, and I'd like to know if this will ever qualify for the 25% pre-order discount.

[/ QUOTE ]

RTFFAQ... /images/graemlins/happy.gif

[ QUOTE ]

(Q) How come ***** anime dvd is only 10% off instead of 25%, yet it's not out for another 2 weeks?
(A) Special preorder pricing is extended so that we can take advantage of purchasing prior to our shipment date with the manufacturer. The price reverts to the normal price 30 days before the "street" date for the title. Titles from bigger companies such as Disney/Beuna Vista and Columbia/Tristar also cost more for TRSI.


[/ QUOTE ]

Just got a e-mail saying that my Paul Champagne BGC Tokyo 2040 box is shipping out. I think I was one of the first 50 to order it. Check your e-mail.

[Uzi]

Oh no! /images/graemlins/wink.gif

My order is processing right now. /images/graemlins/catgirl0.gif

/me heads off to revive Credit Card by mouth-to-mouth...

[Coolrush]

yea My BGC2040 box shipped yesterday. /images/graemlins/happy.gif

Shawne, is it quite normal to wait 3 weeks for an item to come back in stock? I ordered the MUC box set on the 19th, and I've been told by CS that I'll be waiting at least another 2 weeks. I probably wouldn't mind, except that it's holding up my whole order /images/graemlins/cry00000.gif, and being international, I won't get partial shipments obviously. *sigh*

[Shawne Kleckner]

[ QUOTE ]
xelloss said:
Shawne, is it quite normal to wait 3 weeks for an item to come back in stock? I ordered the MUC box set on the 19th, and I've been told by CS that I'll be waiting at least another 2 weeks. I probably wouldn't mind, except that it's holding up my whole order /images/graemlins/cry00000.gif, and being international, I won't get partial shipments obviously. *sigh*




[/ QUOTE ]

Is it normal? Shouldn't be. Drop me your order# so that I can check into it. I'll also ask purchasing to check into this item and see what the scoop is. We have lots and lots of MB product on order (because of the recent sale) so I would hope we would have it in very soon.

[Uzi]

[ QUOTE ]
Uzi said:
Oh no! /images/graemlins/wink.gif

My order is processing right now. /images/graemlins/catgirl0.gif

/me heads off to revive Credit Card by mouth-to-mouth...

[/ QUOTE ]

Shawne, you'll never cease to amaze me. /images/graemlins/stunned1.gif

Today I got a shipping notice email. /images/graemlins/happy.gif

BGC Box with several DVDs. But a lithograph I ordered was placed on backorder and this way I got a partial shipment? Is the Lithograph the cause for this (since it might not fit into the same cardboard box with the DVDs)?

It seems the shipping notice email was reworked since this time the not-shipped-item was clearly separated in the email. Will it be this way for the other cases, too (items in order were cancelled and one order shipped with two cardboard boxes on the same day - until now the last example resulted in two identical shipping confirmation emails)?

Note for wolve: Now I have a partially backordered order, too! /images/graemlins/tongue.gif

[rharms]

Hi,

We have something new that we're going to be adding to our web site soon, and I thought that you guys might like to have a look at it. This is something that's in development right now, so its not going to be perfect. Shawne and I would appreciate any feedback you have to offer on it.

Right Stuf Daily Deals (http://www.rightstuf.com/catalog/browse/link/t=shopper,w=dailydeals,c=right-stuf,a=anime-on-dvd)

This will probably only be out there for a little while, so if its gone, don't panic. We'll add it back in its final form soon. /images/graemlins/happy.gif

-rh

[BULLDOG1]

[ QUOTE ]
Rich Harms said:
Hi,

We have something new that we're going to be adding to our web site soon, and I thought that you guys might like to have a look at it. This is something that's in development right now, so its not going to be perfect. Shawne and I would appreciate any feedback you have to offer on it.

Right Stuf Daily Deals (http://www.rightstuf.com/catalog/browse/link/t=shopper,w=dailydeals,c=right-stuf,a=anime-on-dvd)

This will probably only be out there for a little while, so if its gone, don't panic. We'll add it back in its final form soon. /images/graemlins/happy.gif

-rh

[/ QUOTE ]

Rich,

Is this your version of Amazon's Gold Box offers? /images/graemlins/wink.gif

If so then I think that it could be a good idea. /images/graemlins/cool.gif

Depending on the deals of course. /images/graemlins/wink.gif

Edit

So far, they're not that good for DVDs, just for other merchandise. /images/graemlins/sad.gif

You are going to keep the weekly specials coming each Thursday, right?

There have been better deals on them and your not limited to just one.

A.J.

[Uzi]

A "Pass for now and show next item" button would be nice - this way I could still decide to take the offer later.

And a list of all offers at the end of the browsing with all offers I didn't pass forever at the end of browsing would add up nicely.

Will there be a way to take some offers and add some offers from the next day later?

Now we only need a way to come up with more money to buy the stuff...

[rharms]

[ QUOTE ]
Bulldog said:
You are going to keep the weekly specials coming each Thursday, right?

[/ QUOTE ]
Nothing about the Thursday tradition is changing - this is in addition to that.

-rh

[ QUOTE ]
wolve said:
<font color="blue">**(Q) How does free shipping work?</font>
**(A) If the total cost of shopping cart is $100 or more (before coupons), then your order is elgible for free Economy Shipping. All items on the order count towards the $100 required in order to receive free shipping. The $100 is the pre-coupon total - if you apply a coupon that takes the total for the items on your order below $100, you will still receive free shipping.

[/ QUOTE ]

I think it may be useful if you include that this deal is only for Americans. /images/graemlins/happy.gif

[Bullfrog]

Functionally, it's pretty good. Is this tailored to the individual (given that I needed to sign in?). If so, the engine that did the tailoring needs much work. For example, I got offered Jubei Chan disc 1 and 2, and I've already got the special edition on order.

Asides from that, I like the idea. Is this going to be 24 hours between "sign in"s, or when the orders page refreshs - I'd prefer the latter, thus knowing that by 8pm CST I'd have a fresh batch of specials to hunt. This translates as 11am local, which for me is prime web time.

[Shsway]

Cool idea!

It IS like Amazon's Gold Box, but the fact that such a feature will be put on TRSI will not only be good for sales, but will rank the site higher among the favorites of buyers looking to save a few dollars.

It's already been said, but if you were to take, oh, two or three dollars more off a DVD volume then what this feature is currently taking off, the deal of the day would be a definite deal. With regards to merchandise, things look VERY good. *drool*

[nekobus]

[ QUOTE ]
Bullfrog said:
Functionally, it's pretty good. Is this tailored to the individual (given that I needed to sign in?). If so, the engine that did the tailoring needs much work.

[/ QUOTE ]

Yeah, if it's tailored to the individual based on previous site habits (like Amazon's Gold Box), who do I have to pay to get DBZ, Transformers and Gundam eliminated from my specials? /images/graemlins/wink.gif

[ QUOTE ]
Uzi said:
A "Pass for now and show next item" button would be nice - this way I could still decide to take the offer later.

[/ QUOTE ]

I agree. Also, no offense, but I also think the way the section is structured right now and using wording like "Pass forever...." you are quickly going to a phone call from Amazon's lawyers (they are pretty aggressive about things like this). /images/graemlins/wink.gif

[ooga]

Interesting idea. Needs some tweaking though. First of all the discount on DVDs is definitely on the low side. Most people would be better off just using a coupon and the 10% GA discount. Since you can't use any other discounts with the daily deal, I think at the MINIMUM the price has to be 35% off MSRP. Also, I don't see how you choose which titles go into the daily deal! Seems like you do it randomly. How about checking out the "save for later" section for all your customers and pick the top 10 in stock items to offer as a daily deal?

[BULLDOG1]

[ QUOTE ]
ooga said:
Interesting idea. Needs some tweaking though. First of all the discount on DVDs is definitely on the low side. Most people would be better off just using a coupon and the 10% GA discount. Since you can't use any other discounts with the daily deal, I think at the MINIMUM the price has to be 35% off MSRP. Also, I don't see how you choose which titles go into the daily deal! Seems like you do it randomly. How about checking out the "save for later" section for all your customers and pick the top 10 in stock items to offer as a daily deal?

[/ QUOTE ]

You're right, the current discount on Daily Deals DVDs is about 21%.

With a coupon ($12 off $125) and the 10% Got-Anime discount, the discount would be, for me anyway, 25%+.

Since this seems to be for in-stock merchandise, to get me to buy one of the deals, it has to be close to a studio sale (33% + 10% GA min.) or like the in-stock sale that you just had (additional 20% + 10% GA).

Don't get me wrong, this could be a good deal for other merchandise.
It just needs some adjusting and a better way to decide what deals to list such as a person having a choice of categories (DVDs, printed material, CDs, etc.) at least.

A.J.

[rharms]

[ QUOTE ]
ooga said:
Since you can't use any other discounts with the daily deal, I think at the MINIMUM the price has to be 35% off MSRP.

[/ QUOTE ]
Got Anime will stack on products normally eligible for it. Coupons will not.

-rh

[Bullfrog]

By the look of things, this daily deal does not look tailored to individuals - I too had Gundam, Transformers and Dragonball Z stuff on my list.

My guess is that the sign in I was required to do was to timestamp when I viewed the list, so that the 24 hours between views can be enforced.

I hope that the daily list will be updated at the same time every day, in preference at the same time that the orders information is updated. (eg around 7.30pm by CST).

I'm presuming that whilst coupons will not affect the price of the items in the order, it would affect the price of other items in the order (just like the usual exclusions with weekly specials). On the wrong end of an international link, shipping one item is expensive ($18) and not being able to apply the coupon to other items in the order would reduce my willingness to even view the daily specials.

[ooga]

[ QUOTE ]
Rich Harms said:
Got Anime will stack on products normally eligible for it. Coupons will not.

-rh

[/ QUOTE ]

Hmm so its not too bad then. Not great. But not too bad! /images/graemlins/happy.gif

[RiggsFanPE]

Seems like a good idea...although the discounts aren't exactly earth shattering and I got two Jubei chan DVD offers out of the 10 I looked through today.

One comment...one of the deals was for the Eva eyes shirt, size L. I think, especially with this new feature, it would be better if the shirt sizes were consolidated onto one product page...so if someone came across a shirt in the daily deals section, they could pick a size. Maybe that was just done to reduce inventory or something, but I think it would work better if there was one product page for all the shirts/sizes.

Its an intresting feature. But are the daily deals going to differ per person per day? Right now everyone seems to be getting the same deals.

It looks like your are trying to set up onetime offers where the next offer may or may not be something you'd rather have. To see the next offer a person has to permenatly pass on the offer they are currently looking at. It's like your are trying to push a person into a certain deal on the spot (not a bad marketing based move I must say).

But if the offers are the same for everyone that day, what is to stop someone from simply viewing all that day's offers (perhaps through a dummy account) and then just posting them for everyone else to see? If people did that it would kind of defeat the purpose of the "pass on this deal to see the next one" to put someone on the spot to make a purchase decision.

[KerochanNoMiko]

I think it looks potentially interesting. However, I'm not interested in Gundam, Dragonball, or hentai anime. Nor do I want disc 9 of MKR 2 - if I were going to impulse-buy a disc of MKR 2, it would be the first disc, not one in the middle.

[ooga]

Shouldn't the 4th box be $79.95 instead of $99.95 ?

[ QUOTE ]
ooga said:
Shouldn't the 4th box be $79.95 instead of $99.95 ?

[/ QUOTE ]

Nope, 99.95 is the retail price on that set.

From Animeigo's website:
"The retail price of the individual discs will be $24.95, box sets 1-3 will be $79.95, and box set 4 will be $99.95. "

[Kabong]

The Daily Special: Very cool. It has that kind of "Lets make a Deal" feel about it - will you take this hundred dollars. . . OR what's behind Door number two?

And I'm envyous of the folks who got Transformers items for sale. I only got Gundam and DBZ stuff.

City Hunter pre-order: I assume that City Hunter season 2 volumes 1 and 2 come out at the same time like Season 1 did, right? Did the second volume get missed by the database drones on the last update? volume 1 is listed, but not 2. Or is this a case of "Just kick back, we havent got the disc info from ADV yet."

[ QUOTE ]
Kabong said:
City Hunter pre-order: I assume that City Hunter season 2 volumes 1 and 2 come out at the same time like Season 1 did, right? Did the second volume get missed by the database drones on the last update? volume 1 is listed, but not 2. Or is this a case of "Just kick back, we havent got the disc info from ADV yet."

[/ QUOTE ]

I wouldn't assume that. Season 1 had been previously released on VHS so ADV already had it translated. This is the first time season 2 is getting released, so I don't think that the 2 volumes will be released at the same time.

[Kabong]

[ QUOTE ]
ellone said:
I wouldn't assume that. Season 1 had been previously released on VHS so ADV already had it translated. This is the first time season 2 is getting released, so I don't think that the 2 volumes will be released at the same time.

[/ QUOTE ]

Ah - good point. For some weird reason, I thought that the City Hunter S2 translation was ported over from the tape masters too. Mayhaps then this is a question for DLW and the main forum.

[jun]

[ QUOTE ]
ellone said:

Nope, 99.95 is the retail price on that set.

From Animeigo's website:
"The retail price of the individual discs will be $24.95, box sets 1-3 will be $79.95, and box set 4 will be $99.95. "

[/ QUOTE ]

So since we got the 4th set now, how about all of YUA boxsets deal or one of those Animeigo studio deal we had a while ago(I missed that one) - Please

[Don]

[ QUOTE ]
ellone said:
[ QUOTE ]
ooga said:
Shouldn't the 4th box be $79.95 instead of $99.95 ?

[/ QUOTE ]

Nope, 99.95 is the retail price on that set.

From Animeigo's website:
"The retail price of the individual discs will be $24.95, box sets 1-3 will be $79.95, and box set 4 will be $99.95. "

[/ QUOTE ]

I think this is because the 4th box has 4 discs of episodes, whereas boxes 1-3 have 3 discs of episodes and 1 disc of extras. Not 100% sure, though.

[MalrocK]

[ QUOTE ]
Don said:
[ QUOTE ]
ellone said:
[ QUOTE ]
ooga said:
Shouldn't the 4th box be $79.95 instead of $99.95 ?

[/ QUOTE ]

Nope, 99.95 is the retail price on that set.

From Animeigo's website:
"The retail price of the individual discs will be $24.95, box sets 1-3 will be $79.95, and box set 4 will be $99.95. "

[/ QUOTE ]

I think this is because the 4th box has 4 discs of episodes, whereas boxes 1-3 have 3 discs of episodes and 1 disc of extras. Not 100% sure, though.

[/ QUOTE ]

You are correct sir

[Bullfrog]

At present the "24 hours" between viewings seem to be an absolute timing. If this is the case, it'd be nice to have the message of "check back in 24 hours" changed to "check back in <font color="red"> n</font> hour(s)" where n is the time between checks. I can see myself checking closer to every 25 hours (as I'll check a few minutes before the critical time, not know how long it is to go, and then come back in an hour or so), which will gradually make a mess of the whole system for me.

[Gatts]

It looks like your SBM 3 and 4 DVDs have the SRP listed as 24.95 instead of 14.95. 1 and 2 are SRP 24.95 from what I can tell while 3 and 4 should be the 14.95 price.

[Bullfrog]

I've noticed that the time at which the accounts update is getting later and later, it used to be around 7.25pm (CST). Yesterday it was at 7.40 pm. Today's hasn't updated and it's current 7.45pm. Is there a particular reason for this?

Hey there, any ideas on when you'll be able to ship Rahxephon 4? Mine is still backordered it seems, and according to another post in this forum this has shipped.

[trekkieb47]

[ QUOTE ]
jarhead said:
Hey there, any ideas on when you'll be able to ship Rahxephon 4? Mine is still backordered it seems, and according to another post in this forum this has shipped.

[/ QUOTE ]

Mine is also Backordered.

Berry

[ooga]

[ QUOTE ]
trekkieb47 said:
[ QUOTE ]
jarhead said:
Hey there, any ideas on when you'll be able to ship Rahxephon 4? Mine is still backordered it seems, and according to another post in this forum this has shipped.

[/ QUOTE ]

Mine is also Backordered.

Berry

[/ QUOTE ]

Ditto. I'll tell you the answer Shawne and Rich will probably give you: It'll ship when they get stock in.

[lockmastah]

[ QUOTE ]
ooga said:
Ditto. I'll tell you the answer Shawne and Rich will probably give you: It'll ship when they get stock in.

[/ QUOTE ]
Yeah, looks like for whatever reason(s), TRSI didn't get RX #4 from ADV early or even on time. I can wait though, I still have vols. 2 &amp; 3 on my backlog. /images/graemlins/sweat200.gif Bummer for other folks who are itching for the next disc. /images/graemlins/sad.gif

[lockmastah]

[ QUOTE ]
Bullfrog said:
I've noticed that the time at which the accounts update is getting later and later, it used to be around 7.25pm (CST). Yesterday it was at 7.40 pm. Today's hasn't updated and it's current 7.45pm. Is there a particular reason for this?

[/ QUOTE ]
Since people keep asking this damned question over and over, it deserves a FAQ entry.

[rharms]

Sometimes things take longer, no need to worry. It really just depends on machine load/etc. at the time we update everything.

-rh

[ QUOTE ]
wolve said:
[ QUOTE ]
ooga said:
Ditto. I'll tell you the answer Shawne and Rich will probably give you: It'll ship when they get stock in.

[/ QUOTE ]
Yeah, looks like for whatever reason(s), TRSI didn't get RX #4 from ADV early or even on time. I can wait though, I still have vols. 2 &amp; 3 on my backlog. /images/graemlins/sweat200.gif Bummer for other folks who are itching for the next disc. /images/graemlins/sad.gif

[/ QUOTE ]

that's cool, no biggie, i was just curious. i still have 12 Kingdoms and CotS to hold me over still /images/graemlins/happy.gif

[lockmastah]

[ QUOTE ]
Rich Harms said:
Sometimes things take longer, no need to worry. It really just depends on machine load/etc. at the time we update everything.

[/ QUOTE ]
That's what I figured. I added the following entry to the FAQ, please let me know if it needs tweaking.


[ QUOTE ]

<font color="blue">**(Q) Usually the order status page is updated daily at around 7:20 PM - 7:25 PM Central time. However, it hasn't been updated today yet. What happened?!</font>
**(A) The order status page isn't always updated at the same time due to system load, maintainence and/or upgrades. The web site is also not updated when inventory is done every few months.

[/ QUOTE ]

[ QUOTE ]
wolve said:
[ QUOTE ]
ooga said:
Ditto. I'll tell you the answer Shawne and Rich will probably give you: It'll ship when they get stock in.

[/ QUOTE ]
Yeah, looks like for whatever reason(s), TRSI didn't get RX #4 from ADV early or even on time. I can wait though, I still have vols. 2 &amp; 3 on my backlog. /images/graemlins/sweat200.gif Bummer for other folks who are itching for the next disc. /images/graemlins/sad.gif

[/ QUOTE ]

They did get some on time - mine shipped last week.

[ QUOTE ]
ellone said:
[ QUOTE ]
wolve said:
[ QUOTE ]
ooga said:
Ditto. I'll tell you the answer Shawne and Rich will probably give you: It'll ship when they get stock in.

[/ QUOTE ]
Yeah, looks like for whatever reason(s), TRSI didn't get RX #4 from ADV early or even on time. I can wait though, I still have vols. 2 &amp; 3 on my backlog. /images/graemlins/sweat200.gif Bummer for other folks who are itching for the next disc. /images/graemlins/sad.gif

[/ QUOTE ]

They did get some on time - mine shipped last week.

[/ QUOTE ]

Mine too.

[Shawne Kleckner]

[ QUOTE ]
TheOnionPrince said:
[ QUOTE ]
ellone said:
[ QUOTE ]
wolve said:
[ QUOTE ]
ooga said:
Ditto. I'll tell you the answer Shawne and Rich will probably give you: It'll ship when they get stock in.

[/ QUOTE ]
Yeah, looks like for whatever reason(s), TRSI didn't get RX #4 from ADV early or even on time. I can wait though, I still have vols. 2 &amp; 3 on my backlog. /images/graemlins/sweat200.gif Bummer for other folks who are itching for the next disc. /images/graemlins/sad.gif

[/ QUOTE ]

They did get some on time - mine shipped last week.

[/ QUOTE ]

Mine too.

[/ QUOTE ]

Expecting lots more, looks like anticipated for delivery today, maybe.

[dulrik]

I was just salivating over this particular link at Amazon:
Lord of the Rings - The Two Towers (Extended Edition) (http://www.amazon.com/exec/obidos/tg/detail/-/B00009TB5G/)

Being a dedicated Rightstuf groupie(TM), I went over to see if Shawne was selling it and was disappointed that it's not available. I know there are some other DVD's sold on Rightstuf that aren't quite anime, such as Farscape and Beastmaster. Is there any chance we could see some LOTR goodness as well? Or does everyone think I'm crazy? /images/graemlins/sweat200.gif

[rharms]

Generally, the live action stuff we carry is from companies whose products we carry anyway because of their anime releases. Farscape was released by ADV, which is why its on our web site. While I cannot speak for Shawne, I doubt we would carry LOTR (not that I'd mind, either).

-rh

[Pelianth]

LOTR I would pass on. Box set is inevitable.

However, I wouldn't mind getting a pre-order discount on the two remaining Babylon 5 boxes...(assuming one could wangle such out of WB, which is unlikely)

[Bullfrog]

It is a pity that you won't be carrying titles like LOTR, but I can see why, given that it could quickly descend to "just add this title . . ."

About the only thing that does surprise me is that you carry the Animatrix, but not the other title(s) associated with it. However, my mostly inactive Amazon account will allow me to get those few non-anime titles I get every year.

[LOUiE]

Okay, I've recently cancelled 3 items that were set to Reserved for you Order on my account and now 2 of those items have been shipped to me. Is there any way to stop this from happening in the future?

[lockmastah]

[ QUOTE ]
LOUiE said:
Okay, I've recently cancelled 3 items that were set to Reserved for you Order on my account and now 2 of those items have been shipped to me. Is there any way to stop this from happening in the future?

[/ QUOTE ]

Yeah, don't cancel items that are "Reserved For Your Order". That or maybe cancel the entire order. /images/graemlins/tongue.gif

Trying to cancel something on reserve is just asking for trouble IMO. That's like trying to cancel an item from Buy.com order that's actually in stock. Your copy may have not shipped, but it could be in a day or two with the lag time between the main office and warehouse (had that happen on several occasions in the past).

Perhaps TRSI should instate a policy that any item on reserve can't be cancelled?

[Shawne Kleckner]

[ QUOTE ]
wolve said:
[ QUOTE ]
LOUiE said:
Okay, I've recently cancelled 3 items that were set to Reserved for you Order on my account and now 2 of those items have been shipped to me. Is there any way to stop this from happening in the future?

[/ QUOTE ]

Yeah, don't cancel items that are "Reserved For Your Order". That or maybe cancel the entire order. /images/graemlins/tongue.gif

Trying to cancel something on reserve is just asking for trouble IMO. That's like trying to cancel an item from Buy.com order that's actually in stock. Your copy may have not shipped, but it could be in a day or two with the lag time between the main office and warehouse (had that happen on several occasions in the past).

Perhaps TRSI should instate a policy that any item on reserve can't be cancelled?

[/ QUOTE ]

Honestly, this should not be a problem. Just because an item is "reserved" for you doesn't mean that you can't cancel it. Can you send me some details, please? I will check into it. Did you request the cancellations by email, or did you do by phone? If you have any replies from cs that I can see that show that you requested it and whom was supposed to cancel it, it would be helpful. Perhaps we have someone who isn't cancelling items properly (?) I am happy to look into it, please give me as much help as you can. Thanks.

[LOUiE]

[ QUOTE ]
Shawne Kleckner said:
[ QUOTE ]
wolve said:
[ QUOTE ]
LOUiE said:
Okay, I've recently cancelled 3 items that were set to Reserved for you Order on my account and now 2 of those items have been shipped to me. Is there any way to stop this from happening in the future?

[/ QUOTE ]

Yeah, don't cancel items that are "Reserved For Your Order". That or maybe cancel the entire order. /images/graemlins/tongue.gif

Trying to cancel something on reserve is just asking for trouble IMO. That's like trying to cancel an item from Buy.com order that's actually in stock. Your copy may have not shipped, but it could be in a day or two with the lag time between the main office and warehouse (had that happen on several occasions in the past).

Perhaps TRSI should instate a policy that any item on reserve can't be cancelled?

[/ QUOTE ]

Honestly, this should not be a problem. Just because an item is "reserved" for you doesn't mean that you can't cancel it. Can you send me some details, please? I will check into it. Did you request the cancellations by email, or did you do by phone? If you have any replies from cs that I can see that show that you requested it and whom was supposed to cancel it, it would be helpful. Perhaps we have someone who isn't cancelling items properly (?) I am happy to look into it, please give me as much help as you can. Thanks.


[/ QUOTE ]
I had already sent you an email about it. Honestly, most of the cancellation confirmations I usually get rid of as my mailbox is almost full and I've never had a problem like this before. I am changing that policy because of this so it'll be easier to fix in the future, though. I do have an email from a CS person stating that you had received my FLCL 3 cancellation and that it was cancelled. Then it got shipped to me.

[ooga]

[ QUOTE ]
Shawne Kleckner said:
[ QUOTE ]
TheOnionPrince said:
[ QUOTE ]
ellone said:
[ QUOTE ]
wolve said:
[ QUOTE ]
ooga said:
Ditto. I'll tell you the answer Shawne and Rich will probably give you: It'll ship when they get stock in.

[/ QUOTE ]
Yeah, looks like for whatever reason(s), TRSI didn't get RX #4 from ADV early or even on time. I can wait though, I still have vols. 2 &amp; 3 on my backlog. /images/graemlins/sweat200.gif Bummer for other folks who are itching for the next disc. /images/graemlins/sad.gif

[/ QUOTE ]

They did get some on time - mine shipped last week.

[/ QUOTE ]

Mine too.

[/ QUOTE ]

Expecting lots more, looks like anticipated for delivery today, maybe.

[/ QUOTE ]

Looks like you're right. Mine shows as "reserved for your order" now. Hopefully that will change to "shipped" soon. *crosses fingers*

[Eric]

An item I ordered back in April:

[ QUOTE ]
Ship Date: Jul 29 2003
Shipment Method: UPS GROUND
Status: Shipped






Love Hina Wall Scroll (31" x 43") 12.05 Cancelled by manufacturer or per your request

[/ QUOTE ]

So is this item discontinued or what?

[Shawne Kleckner]

[ QUOTE ]
Sojiro the Tenken said:
An item I ordered back in April:

[ QUOTE ]
Ship Date: Jul 29 2003
Shipment Method: UPS GROUND
Status: Shipped

Love Hina Wall Scroll (31" x 43") 12.05 Cancelled by manufacturer or per your request

[/ QUOTE ]

So is this item discontinued or what?



[/ QUOTE ]

Yes. GE finally decided they didn't want to re-run about 100 scrolls and we just received the information. /images/graemlins/sad.gif

[Shawne Kleckner]

[ QUOTE ]
Kris Granholm said:
Its an intresting feature. But are the daily deals going to differ per person per day? Right now everyone seems to be getting the same deals.

It looks like your are trying to set up onetime offers where the next offer may or may not be something you'd rather have. To see the next offer a person has to permenatly pass on the offer they are currently looking at. It's like your are trying to push a person into a certain deal on the spot (not a bad marketing based move I must say).

But if the offers are the same for everyone that day, what is to stop someone from simply viewing all that day's offers (perhaps through a dummy account) and then just posting them for everyone else to see? If people did that it would kind of defeat the purpose of the "pass on this deal to see the next one" to put someone on the spot to make a purchase decision.

[/ QUOTE ]

Nothing, actually I figured it would happen. /images/graemlins/happy.gif

[Shawne Kleckner]

[ QUOTE ]
nekobus said:
[ QUOTE ]
Bullfrog said:
Functionally, it's pretty good. Is this tailored to the individual (given that I needed to sign in?). If so, the engine that did the tailoring needs much work.

[/ QUOTE ]

Yeah, if it's tailored to the individual based on previous site habits (like Amazon's Gold Box), who do I have to pay to get DBZ, Transformers and Gundam eliminated from my specials? /images/graemlins/wink.gif



[/ QUOTE ]

Hate to break it to you, but Amazon's are often either sponsored or excess inventory. They are not tailored.

[Chris Beveridge]

The only thing I'd really suggest is adding in a tag of what the percentage off of the MSRP that you're getting is. While you *can* throw the numbers at people all day long, when they can rationalize "I'm getting 43% off!" easier, it changes how they view it in a more positive way.

[Shawne Kleckner]

[ QUOTE ]
Bullfrog said:
It is a pity that you won't be carrying titles like LOTR, but I can see why, given that it could quickly descend to "just add this title . . ."

About the only thing that does surprise me is that you carry the Animatrix, but not the other title(s) associated with it. However, my mostly inactive Amazon account will allow me to get those few non-anime titles I get every year.

[/ QUOTE ]

Don't want to branch too far outside our core business. /images/graemlins/sad.gif

[Rhodes]

Geneshaft 2
http://www.bandai-ent.com/products/product_details.cfm?id=263

Geneshaft 3
http://www.bandai-ent.com/products/product_details.cfm?id=271

Both lists Geneshaft as $24.98 for 75 mins (3 episodes).

While Volume 1 is 4 eps for $29.98


While your site has volumes 1 to 3 as 100 minutes (4 eps) at $29.98.

Was the information and episodes structure changed so the price was dropped $5 due to it being 1 episode less? If so will there be a refund of the difference?

[Shawne Kleckner]

[ QUOTE ]
Rhodes said:
Geneshaft 2
http://www.bandai-ent.com/products/product_details.cfm?id=263

Geneshaft 3
http://www.bandai-ent.com/products/product_details.cfm?id=271

Both lists Geneshaft as $24.98 for 75 mins (3 episodes).

While Volume 1 is 4 eps for $29.98


While your site has volumes 1 to 3 as 100 minutes (4 eps) at $29.98.

Was the information and episodes structure changed so the price was dropped $5 due to it being 1 episode less? If so will there be a refund of the difference?

[/ QUOTE ]

Will check pricing.

[Milliardo]

http://www.amazon.com/exec/obidos/tg/detail/-/B00005RYKV/102-5019861-4118557?v=glance

Why don't you stock this item or any other Takeshi Kitano films(Kikujiro, Fireworks, etc.)? Joe Hisaishi doesn't do music for crappy movies! The guy is as well known as Hideaki Anno for his great directing and acting skills!

[Chris Beveridge]

Is it time to give these folks a square kick in the pants in regards to their distribution to you guys? G Gundam 1 came out back in May and still hasn't shown. Supposedly Rising Stars of Manga, Vol. 1 was in April and still nothing. I'm seeing mixed dates on the first round of Raijin titles, but it seems like they've been past their date for a bit too.

[gpn]

I've been waiting on several manga volumes that are overdue as well.

[ QUOTE ]
gpn said:
I've been waiting on several manga volumes that are overdue as well.

[/ QUOTE ]

Me too.
Mars vol. 13 on its way to me, but my copies of 11 and 12 are still on backorder. /images/graemlins/sad.gif

[Chris Beveridge]

I don't mind so much myself, since I did the big ass manga orders and I've still got something like 20 volumes of DB/DBZ to read plus another 15 or so other volumes from other series. But I figure I can't be the only one waiting on some of them. Or waiting for a big ass order to hit 50% so it'll ship 10+ vols to me!

[Shawne Kleckner]

[ QUOTE ]
Chris Beveridge said:
I don't mind so much myself, since I did the big ass manga orders and I've still got something like 20 volumes of DB/DBZ to read plus another 15 or so other volumes from other series. But I figure I can't be the only one waiting on some of them. Or waiting for a big ass order to hit 50% so it'll ship 10+ vols to me!

[/ QUOTE ]

I've got a call in to both places already to try to find out what the hold up is.

I noticed you just added the complete box to your listings-- any chance of a separate Blue Gender box for those of us that already bought the series? Maybe you can convince Funimation to set you up with some empties? Thanks,

Adam

[mikeohara]

Shawne:

I ordered several DVDs (can pm order number upon request) via the 800 number and requested a email confirmation for the titles I pre-ordered, but did not receive one. Is there something that I would need to do in order to resolve this issue I may have perhaps overlooked??


-- Michael

[lockmastah]

[ QUOTE ]
Cplhicks said:
I noticed you just added the complete box to your listings-- any chance of a separate Blue Gender box for those of us that already bought the series? Maybe you can convince Funimation to set you up with some empties? Thanks,

[/ QUOTE ]
I suggest contacting Funimation yourself and asking. I think fan feedback means a lot more than input from a retailer / competitor. People should be bugging respective R1 companies for empty dvd boxes, not the store they buy them from.

[ QUOTE ]
wolve said:
[ QUOTE ]
Cplhicks said:
I noticed you just added the complete box to your listings-- any chance of a separate Blue Gender box for those of us that already bought the series? Maybe you can convince Funimation to set you up with some empties? Thanks,

[/ QUOTE ]
I suggest contacting Funimation yourself and asking. I think fan feedback means a lot more than input from a retailer / competitor. People should be bugging respective R1 companies for empty dvd boxes, not the store they buy them from.

[/ QUOTE ]

Except that Shawne has negotiated empty boxes several times in the past-- even getting an empty DNA2 box before anyone knew there'd be a box set. And since he's the first retailer to my knowledge to list the Blue Gender boxset, he seems a likely person to go to about this. Plus, I don't know of anyone from Funimation on these boards that'd discuss something like this. I think the question was a perfectly reasonable one given Right Stuf's past in making boxes available for various companies.

AF

[lockmastah]

[ QUOTE ]
Cplhicks said:
Except that Shawne has negotiated empty boxes several times in the past-- even getting an empty DNA2 box before anyone knew there'd be a box set. And since he's the first retailer to my knowledge to list the Blue Gender boxset, he seems a likely person to go to about this. Plus, I don't know of anyone from Funimation on these boards that'd discuss something like this. I think the question was a perfectly reasonable one given Right Stuf's past in making boxes available for various companies.

[/ QUOTE ]
I'll make my point again, but with different and more direct wording. TRSI does not make empty dvd boxes, they only sell them. They also do not ask other companies to make empty boxes, they simply offer to to sell them. What this means is that it's up to the fans to ask Funimation, TOKYOPOP, etc for empty dvd boxes. Would you ask Amazon.com to sell empty Zone of Enders dvd boxes? Well that's basically the same thing you are doing here. Amazon.com can not sell something that is not available for sale.

FYI, there may not be any actively posting Funimation reps on the forums, but that does not mean they don't read them. You should post in the Studio Feedback forum and also try contacting them via their e-mail address listed here (http://www.animeondvd.com/studio/studio.php?studio=9).

In regards to DNA^2, I believe CPM produced and sold the empty box because there was a demand for it (albiet they did not bundle it with dvd #1). Also, CPM did state their plans to release a boxset before the release of vol. 1.

[ QUOTE ]
wolve said:
[ QUOTE ]
Cplhicks said:
Except that Shawne has negotiated empty boxes several times in the past-- even getting an empty DNA2 box before anyone knew there'd be a box set. And since he's the first retailer to my knowledge to list the Blue Gender boxset, he seems a likely person to go to about this. Plus, I don't know of anyone from Funimation on these boards that'd discuss something like this. I think the question was a perfectly reasonable one given Right Stuf's past in making boxes available for various companies.

[/ QUOTE ]
I'll make my point again, but with different and more direct wording. TRSI does not make empty dvd boxes, they only sell them. They also do not ask other companies to make empty boxes, they simply offer to to sell them. What this means is that it's up to the fans to ask Funimation, TOKYOPOP, etc for empty dvd boxes. Would you ask Amazon.com to sell empty Zone of Enders dvd boxes? Well that's basically the same thing you are doing here. Amazon.com can not sell something that is not available for sale.

FYI, there may not be any actively posting Funimation reps on the forums, but that does not mean they don't read them. You should post in the Studio Feedback forum and also try contacting them via their e-mail address listed here (http://www.animeondvd.com/studio/studio.php?studio=9).

In regards to DNA^2, I believe CPM produced and sold the empty box because there was a demand for it (albiet they did not bundle it with dvd #1). Also, CPM did state their plans to release a boxset before the release of vol. 1.

[/ QUOTE ]

I don't want to argue about this anymore, but I'll make my point more clear, since I understood you the first time. Though my post number may not demonstrate it, I've been on AOD since it was primarily a petition page. I'm not stupid. I KNOW Right Stuf does not produce boxes. They do, however, offer to sell and or convince companies there is an interest in these things, thereby getting those empty boxes for us. I was simply asking Shawne whether he had any sway/knowledge from Funimation that they would be producing empty boxes that could be sold through Right Stuf. A company asking for 500 empty boxes to sell is going to have more sway than my one little email saying "A box would be cool." I'm sorry you disagree, but I don't think I was overstepping any bounds or coming out of left field asking Shawne about this.

AF

[lockmastah]

[ QUOTE ]
Cplhicks said:
I don't want to argue about this anymore, but I'll make my point more clear, since I understood you the first time.


[/ QUOTE ]
Well I guess we will agree to disagree. /images/graemlins/happy.gif

[Daimao]

[ QUOTE ]
wolve said:
FYI, there may not be any actively posting Funimation reps on the forums, but that does not mean they don't read them.

[/ QUOTE ]

That at least is true.

[CuriouslySane]

[ QUOTE ]
wolve said:
I'll make my point again, but with different and more direct wording. TRSI does not make empty dvd boxes, they only sell them. They also do not ask other companies to make empty boxes, they simply offer to to sell them. What this means is that it's up to the fans to ask Funimation, TOKYOPOP, etc for empty dvd boxes. Would you ask Amazon.com to sell empty Zone of Enders dvd boxes? Well that's basically the same thing you are doing here. Amazon.com can not sell something that is not available for sale.

[/ QUOTE ]
Discussion seems to have moved on, but I think it's important not to overlook TRSI's enabling role in acting as a distributor for these special items. Expressions of demand to a company like TRSI are not completely misplaced, especially after the bath Shawne took on the Esca boxes.

[lockmastah]

[ QUOTE ]
CuriouslySane said:
Discussion seems to have moved on, but I think it's important not to overlook TRSI's enabling role in acting as a distributor for these special items. Expressions of demand to a company like TRSI are not completely misplaced, especially after the bath Shawne took on the Esca boxes.

[/ QUOTE ]
Funny how people bring up the Esca boxes, since that's a very good reason why Shawne might not want to bend over backward trying to convince Funimation and TOKYOPOP to sell him empty dvd boxes. But I'm just guessing here since he hasn't bothered to say much about this issue.

[Don]

To anyone who can answer this (most likely Shawne or Rich)...

I tend to try to bunch up orders to take advantage of coupons and free shipping. Does the free shipping/Economy shipping put me at any sort of disadvantage for LE items? I'm not talking about random luck-of-the-draw type stuff like postcards. I mean for specific LE items with different SKUs. Some examples are:

1) Saber Marionette J Ultimate
2) Infinite Ryvius LE Vol 1 + Box

Do the free shipping tightwads get lower priority with shipping and packing? Or do you ultimately go by when something was ordered (this was my impression).

Amazon.com informs users that if they go the free shipping route, they can expect around 5 days or so to be tacked onto delivery time. I don't really care about a slight delay in delivery, but I just want to make sure I can get the LEs, and it'd be great to save a little (more) money along the way.

I've recently been buying all of my LE items alone, so they could ship out ASAP with UPS shipping. The Got Anime discounts usually offset shipping, but if I could safely order these items and save some more money along the way, that'd help out. /images/graemlins/happy.gif

I imagine that the "Reserved For You Order" status might come into play here?

[rharms]

At this point in time, ship method is not taken into account during allocation of product, or the decision to partial ship an order.

Allocation to orders is done first come, first serve. There may be an occasional anomaly, but that is the general rule.

-rh

In the FAQ it states that free economy shipping occurs when the order is above $100 before any coupons. I put an order in yesterday that was over $100, I then applied the Pioneer sale coupon, and then applied my new GotAnime membership discount. I was then charged for economy shipping.

When I questioned the shipping charge with Customer Service, they stated that my order was under $100 before my GotAnime discount and as such was not eligible for free shipping.

This seems to contradict was was stated in the FAQ regarding free shipping before any coupons. The Pioneer sale is considered a coupon isn't it? I wouldn't have received the discount on those items had I not entered in the coupon code.

Any help would be appreciated. Thanks.

--Ben

Strange...my shipping is free even though it was below $100 before the Got Anime? Discount.

Edit: Oh yeah, I used the Pioneer Sale coupon too and my total came to about $82 after the coupon and before the Got Anime? discount.

[redxxii]

Any idea when the Jubei-chan Complete Collection is going to ship? I ordered it during a weekly special a couple of weeks back and it's been listed on back-order since.

[rharms]

Customer service was wrong in what they told you. The $100 requirement is based on the pre-discount total of your order, not after all the discounts are applied. I've already brought this to the attention of the manager over that department here, but I need you to send me your order number in a private message and we'll get it fixed for you.

I'm very sorry about the confusion on this, hopefully we can get it stamped out for good this time. /images/graemlins/sad.gif

-rh

Rich, PM has been sent. Thanks for your help!

--Ben

[rharms]

After reviewing the order, I found the reason for this. There are certain items that we do not charge shipping on - and those items do not count towards the $100 free shipping requirement. The Got Anime? membership that you ordered was one of those items. Once that's removed, the order was only $88.37. So the web site was correct when it offered you Economy Shipping at $6.00.

The reason customer service gave you for this happening was wrong though, and we'll get that taken care of.

-rh

[Bullfrog]

Well, a copy for me shipped a few weeks back. I've since watched it - quite amusing.

[Don]

[ QUOTE ]
Bullfrog said:
Well, a copy for me shipped a few weeks back. I've since watched it - quite amusing.

[/ QUOTE ]

I was able to get the limited edition t-shirt way back when. No real point, other than we seem to be trying to rub salt into your wounds. /images/graemlins/wink.gif

(Just to show I'm not a total jerk, I think you make really nice wallpapers. /images/graemlins/happy.gif)

[redxxii]

You already got yours, Bullfrog? Damn, maybe I should call customer service or something, cause this order hasn't moved for almost 3 weeks.

[lockmastah]

[ QUOTE ]
redxxii said:
Any idea when the Jubei-chan Complete Collection is going to ship? I ordered it during a weekly special a couple of weeks back and it's been listed on back-order since.

[/ QUOTE ]
According to the their site, TRSI is currently out of stock. From my own experience, it often takes a while for them to restock on stuff distributed by Pioneer.

BTW, is there anything else in that order?

[redxxii]

Nope, just that.

[Chris Beveridge]

[ QUOTE ]
Shawne Kleckner said:
I've got a call in to both places already to try to find out what the hold up is.


[/ QUOTE ]

Were you able to find anything out? I'm amused since i now have Love hina 12 and 13, Mars 12 and 13 but no #11 for either of them (and a few other series that way).

[Don]

I've still got GTO manga vol 1 and 3 from the manga sale. Wow, that's all the way from June! /images/graemlins/stunned1.gif

Still got plenty of other things to keep me busy, but it's just funny that it's the earlier volumes, rather than the later ones.

[Emerald527]

I'm thinking of placing an order online, and I plan on paying by money order, so I'll obviously be printing my order form up and sending it all through the mail. I'd be ordering a Got Anime? membership and pre-ordering something. The completed order form says nothing about the discount that the membership grants me, and gives me no opportunity to enter information that would change this, such as entering "newmember" as a membership number. I've scoured the FAQs on both the site and in this thread, and I've found nothing. Am I missing something, or am I just kinda SOOL on the 10% discount until I place my next order?

[Bullfrog]

I believe this has been raised in an earlier FAQ, however. I'm an international customer. And as a rule, partial shipments shouldn't happen for international customers.

Yet I had something partially ship today. I don't mind this (get the product sooner). However, is this due to tinkering with the partial shipping rules? And is there anyway to predict whether or not an order will partially ship? At present this is not an issue, but it could be that money will get tight later on . . .

[Shawne Kleckner]

[ QUOTE ]
Chris Beveridge said:
[ QUOTE ]
Shawne Kleckner said:
I've got a call in to both places already to try to find out what the hold up is.


[/ QUOTE ]

Were you able to find anything out? I'm amused since i now have Love hina 12 and 13, Mars 12 and 13 but no #11 for either of them (and a few other series that way).

[/ QUOTE ]


Think I've shook these loose. We have a pallet of books expected Thursday.

[gpn]

Seems like there's some kind of problem with Right Stuf and TokyoPop. I also have several titles that have been on order for months that seem to have never been received; all the titles I pre-ordered that came out last month are on order. I did some checking using the advanced search and it shows out of all of TokyoPop's titles, 75 are in stock and 263 are on order. I hope this is only a temporary problem and not an example of what we can expect from now on. I like the discounted manga prices I get from Right Stuf, but it does no good if I have to wait several months after they come out to receive the books; especially when it significantly delays the shipping of orders with non-manga items.

[Shawne Kleckner]

[ QUOTE ]
gpn said:
Seems like there's some kind of problem with Right Stuf and TokyoPop. I also have several titles that have been on order for months that seem to have never been received; all the titles I pre-ordered that came out last month are on order. I did some checking using the advanced search and it shows out of all of TokyoPop's titles, 75 are in stock and 263 are on order. I hope this is only a temporary problem and not an example of what we can expect from now on. I like the discounted manga prices I get from Right Stuf, but it does no good if I have to wait several months after they come out to receive the books; especially when it significantly delays the shipping of orders with non-manga items.

[/ QUOTE ]

Think issue is solved. Let me know what we don't fill for you by the end of the week.

[AmusedObserver]

[ QUOTE ]
Shawne Kleckner said:
[ QUOTE ]
gpn said:
Seems like there's some kind of problem with Right Stuf and TokyoPop. I also have several titles that have been on order for months that seem to have never been received; all the titles I pre-ordered that came out last month are on order. I did some checking using the advanced search and it shows out of all of TokyoPop's titles, 75 are in stock and 263 are on order. I hope this is only a temporary problem and not an example of what we can expect from now on. I like the discounted manga prices I get from Right Stuf, but it does no good if I have to wait several months after they come out to receive the books; especially when it significantly delays the shipping of orders with non-manga items.

[/ QUOTE ]

Think issue is solved. Let me know what we don't fill for you by the end of the week.

[/ QUOTE ]

*throws out ANOTHER conspiracy theory*

My local Gamestop and Suncoast seem to have no problem getting Tokyopop manga. They seem to be able to put new releases on the shelf w/in a week or so after the official release dates. Maybe TP is keeping the big chains happy by filling those orders first? /images/graemlins/sweat200.gif

[rharms]

If we decide partial ship, you won't be charged for it. If you were charged for this, and did not request it, let me know your order number in a private message and I'll check into it.

-rh

[rharms]

If you're printing out that form on the web site, you'll need to manually subtract the Got Anime? discount from the eligible items. Just take 10% off - the preorder should be eligible (you can check on the individual item's page on the site, to see if there's something labeling it "Not Eligible For Additional Discounts"), but the membership itself would not be.

-rh

[ooga]

I had someone at TRSI cancel two seperate items from two seperate orders for me last week. Instead of the item status changing to "cancelled" like it normally does both items just disappeared from my account page. The CSR actually called me to make sure that I wanted one of the items cancelled because she couldn't find it anywhere in my account. Did something screwy happen or is this the way the system will be doing things from now on?

[Shawne Kleckner]

[ QUOTE ]
ooga said:
I had someone at TRSI cancel two seperate items from two seperate orders for me last week. Instead of the item status changing to "cancelled" like it normally does both items just disappeared from my account page. The CSR actually called me to make sure that I wanted one of the items cancelled because she couldn't find it anywhere in my account. Did something screwy happen or is this the way the system will be doing things from now on?

[/ QUOTE ]

Hmm. Need details to check into this. Email me.

[Don]

Hmm, on the topic of cancelling... if I wanted to cancel something from an order where some items had shipped and I received free shipping, what happens?

1) SOL - can't do it.
2) Can do it, my free shipping dies (assuming the order dropped below $100), and I'll be charged economy shipping on the remaining items only.
3) Can do it, my free shipping dies (assuming the order dropped below $100), and I'll be charged economy shipping on the remaining items as well as have a charge retroactively applied for the already shipped items.

Sorry to be so high-maintenance. /images/graemlins/happy.gif

[Uzi]

Something similar happened to me before - on a few orders the items vanished, on another order the item is "Cancelled". /images/graemlins/stunned1.gif

[MalrocK]

Hey Shawne, is this an accurate picture (http://www.rightstuf.com/rs/dailydeals/shawnebanner.gif) of you in the banner? /images/graemlins/sdsmiley.gif I always wondered what you looked like, I didn't know you had red hair or is that blond? I'll make sure to keep an eye out for you next time I'm in Iowa

[ooga]

[ QUOTE ]
wolve said:
Otherwise, your order will be subject to the following conditions, assuming that product is available:
<font color="green">
- We will make a partial shipment if 50% of the unshipped products are available.

OR

- We will make a partial shipment if there have been no shipments made on the order within the last 45 days. This helps make sure that you'll receive preorders in a timely manner if they are several of them on the same order.
</font>


[/ QUOTE ]

Wondering if this is really an accurate statement. I ask because I know I personally have an order where 4 out of 7 items have been "reserved" for the last 4 days. I also have another order with one item "reserved" and the last shipment that went out from that order was 48 days ago.
I'm really in no hurry for those items to ship. Just wondering if your system works the way its supposed to.

[rharms]

Check out the archived news on our web site:

News Archive (http://www.rightstuf.com/news/archive.shtml)

And do a search on the page for "Birthday."

-rh

[CuriouslySane]

[ QUOTE ]
Rich Harms said:
Check out the archived news on our web site:

News Archive (http://www.rightstuf.com/news/archive.shtml)

And do a search on the page for "Birthday."

-rh

[/ QUOTE ]

He's a bit furrier than I expected. /images/graemlins/wink.gif

[Don]

Gah, for a second, I thought you were Shawne because of your avatar, and I thought to myself, "Why the heck is Shawne asking a shipping question?"

/images/graemlins/happy.gif

Hey,, I just crawled out of bed, gimme a break! /images/graemlins/tongue.gif

[rharms]

We don't release partial shipments every day (we were for a while, then we realized we started flooding people with boxes, so we slowed down).

If you think there's a problem, you're welcome to send me the order number in a private message and I'll take a look at it.

-rh

(Edit: fixed a typo)

[Chris Beveridge]

What're the chances of implementing the format that most retailers, at least DVD ones, use? For example, I placed my July order of regular DVDS with DVD Empire.

I wanted to make sure I got various ones as they came out, so I selected Ship As Arrives. I ended up basically with four boxes throughout the month, one for each release week.

For the August orders, I knew that I wasn't going to be able to watch anything, but I still wanted the preorder prices. I selected "Ship Complete", which waits until the final volume comes in and then ships/bills it all at once.

I will outright say that the inability to do Ship As Arrives is one of the reasons I have not done DVD preorders via TRSI. The method that you have now, which admittedly would work for most people, would not work for me since I need the discs the minute they're in-stock.

[rharms]

There's a good chance we may be able to provide options like that in the future. Ideally we'd like to allow our customers to go back to being able to choose either "ship it when Right Stuf feels like it" (what we do now, at our expense), "hold to complete" (if someone prefers that), or "ship as available for an additional per-shipment charge."

-rh

[BULLDOG1]

[ QUOTE ]
Rich Harms said:
.... we started flooding people with boxes, so we slowed down).

-rh

[/ QUOTE ]

You are not kidding.

After your warehouse "caught up" after the 4th of July sale, the following week I was inundated with a large number of small packages (still have the large cardboard USPS mail container that 9 came delivered in as a reminder /images/graemlins/happy.gif ).

Rich, have you either found a way or are working on a system to combine shipments?

I know that people in the past have asked this question but I was just wondering if any progress has been made it that area.

Thanks,

A.J.

[Don]

I just wanted to mention that after a few months of shopping at Right Stuf, I'm a lot more interested in new shipping options. A month or so back, Rich or Shawne asked how interested we'd be in additional options, one of them being "Ship Complete." I'm getting flooded with boxes, so I hope you guys can make some changes soon! /images/graemlins/happy.gif

I try to make my pre-orders, so that stuff I really want is released first in the order, so they won't be sitting around waiting for other things to release, so it's not a timeliness issue for me.

Just for the record, this isn't something that'd make me take my business elsewhere. /images/graemlins/happy.gif

[BULLDOG1]

[ QUOTE ]
Rich Harms said:
There's a good chance we may be able to provide options like that in the future. Ideally we'd like to allow our customers to go back to being able to choose either "ship it when Right Stuf feels like it" (what we do now, at our expense), "hold to complete" (if someone prefers that), or "ship as available for an additional per-shipment charge."

-rh

[/ QUOTE ]

Does this mean that right now, we could not have an order "held until completed"?

A.J.

[BULLDOG1]

[ QUOTE ]
Don said:
I just wanted to mention that after a few months of shopping at Right Stuf, I'm a lot more interested in new shipping options. A month or so back, Rich or Shawne asked how interested we'd be in additional options, one of them being "Ship Complete." I'm getting flooded with boxes, so I hope you guys can make some changes soon! /images/graemlins/happy.gif

I try to make my pre-orders, so that stuff I really want is released first in the order, so they won't be sitting around waiting for other things to release, so it's not a timeliness issue for me.

Just for the record, this isn't something that'd make me take my business elsewhere. /images/graemlins/happy.gif

[/ QUOTE ]

I actually like the new system for partial shipments.

Knowing the actual rules that govern partial shipments and using a little strategy and planning, I have been receiving my pre-orders in a very timely manner.

But I would also like to be able to have "hold until complete" as an option.

A.J.

[ooga]

[ QUOTE ]
Rich Harms said:
We don't release partial shipments every day (we were for a while, then we realized we started flooding people with boxes, so we slowed down).

If you think there's a problem, you're welcome to send me the order number in a private message and I'll take a look at it.

-rh

(Edit: fixed a typo)

[/ QUOTE ]

Nah, no problems here. i'll give it a few more days and see what happens. Like I said, I'm in no hurry to receive those DVDs. One useful option would be (like Bulldog mentioned) is the ability to combine orders so you wont have to ship multiple boxes. In the past I've had up to 3 orders ship on the same day which resulted in me -needlessly- getting 3 individual packages. Right now I have so many empty boxes in my garage I think I might try building a cardboard igloo out of them.

[rharms]

If you're a US customer, correct. The partial shipments we make occur at our expense, not yours.

-rh

[rharms]

[ QUOTE ]
Bulldog said:
Rich, have you either found a way or are working on a system to combine shipments?

[/ QUOTE ]
That's not going to be possible any time soon. /images/graemlins/sad.gif I really, really wish it were.

-rh

[BULLDOG1]

[ QUOTE ]
ooga said:

Nah, no problems here. i'll give it a few more days and see what happens. Like I said, I'm in no hurry to receive those DVDs. One useful option would be (like Bulldog mentioned) is the ability to combine orders so you wont have to ship multiple boxes. In the past I've had up to 3 orders ship on the same day which resulted in me -needlessly- getting 3 individual packages. Right now I have so many empty boxes in my garage I think I might try building a cardboard igloo out of them.

[/ QUOTE ]

Unfortunately, according to Rich that won't be happening anytime soon. /images/graemlins/sad.gif

You think that three packages in one day is bad?

The reason that I asked was because I had 9 partials arrive in one day with each of the packages having only 1 or 2 items in them.

Now that's something that I (and my mail carrier) hope will not be repeated anytime soon.

A.J.

[MalrocK]

[ QUOTE ]
Rich Harms said:
Check out the archived news on our web site:

News Archive (http://www.rightstuf.com/news/archive.shtml)

And do a search on the page for "Birthday."

-rh

[/ QUOTE ]

Gah! I can't believe I have been sending all my money to a little boy /images/graemlins/depresse.gif Oh well, he must be smart to be a CEO &amp; President of a company at 10 years old /images/graemlins/wink.gif

[ooga]

[ QUOTE ]
Malrock said:
[ QUOTE ]
Rich Harms said:
Check out the archived news on our web site:

News Archive (http://www.rightstuf.com/news/archive.shtml)

And do a search on the page for "Birthday."

-rh

[/ QUOTE ]

Gah! I can't believe I have been sending all my money to a little boy /images/graemlins/depresse.gif Oh well, he must be smart to be a CEO &amp; President of a company at 10 years old /images/graemlins/wink.gif

[/ QUOTE ]

What are you talking about? Shawne is that weasel in the picture not the boy! /images/graemlins/wink.gif

[MalrocK]

[ QUOTE ]
ooga said:
[ QUOTE ]
Malrock said:
[ QUOTE ]
Rich Harms said:
Check out the archived news on our web site:

News Archive (http://www.rightstuf.com/news/archive.shtml)

And do a search on the page for "Birthday."

-rh

[/ QUOTE ]

Gah! I can't believe I have been sending all my money to a little boy /images/graemlins/depresse.gif Oh well, he must be smart to be a CEO &amp; President of a company at 10 years old /images/graemlins/wink.gif

[/ QUOTE ]

What are you talking about? Shawne is that weasel in the picture not the boy! /images/graemlins/wink.gif

[/ QUOTE ]

Ohhhhh, OK. That makes me feel better /images/graemlins/sdsmiley.gif

[Bullfrog]

However, the lack of "hold until complete" can be an issue. For example, I have pre-orders out to February next year. And if some of my orders start to process early, I'm really going to have some tight months.

And despite the fact I'm an international customer, occasionally orders will partial on me, without any input from me.

[Uzi]

Until now I used the special instructions to state those wishes... /images/graemlins/happy.gif

[rharms]

Sometimes customer service will manually release partial shipments, even for international customers.

-rh

[Justin Richardson]

[ QUOTE ]
Nah, no problems here. i'll give it a few more days and see what happens. Like I said, I'm in no hurry to receive those DVDs. One useful option would be (like Bulldog mentioned) is the ability to combine orders so you wont have to ship multiple boxes. In the past I've had up to 3 orders ship on the same day which resulted in me -needlessly- getting 3 individual packages. Right now I have so many empty boxes in my garage I think I might try building a cardboard igloo out of them.

[/ QUOTE ]

Heck, I built a table with the boxes. =P
In all honesty I LIKE getting a bunch of boxes as I rarely get mail over at my place (this week I got 17 boxes alone) but the option of hold until complete would be nice as sometimes when preorders ship early *cough* Saber Marionette J Box... *cough* it causes an anime fan not to have the fundage for other bills. *cough* rent *cough*

[Justin Richardson]

I have noticed that lately the update times have been getting later and later. Heck its now 2:45 AM and it hasnt updated. Kinda odd. Is anyone noticing this problem?

[Kikuchiyo]

I just placed an order on Thurday, and it still has not shown up on my account page. One item was pre-order, and the other was on order from manufacturer. Is this normal? Thanks for any help you can give me.

[aprobatio]

The order status page did not update last night for some unknown reason (at least mine didn't). The order should show up when they get it done.

[Don]

I received an e-mail that they needed to change my order number. It turns out that there seemed to have been some type of problem moving my order over, so it had to manually be re-entered. The problem is that whoever did this forgot to apply my Got Anime discount and my coupon. I spoke to a helpful CSR, and he was able to fix this. Not sure if this is isolated to just my order, or if any other folks had something similar happen to them. This order isn't displaying on the web site (I believe it's listed as a phone order in their system right now).

[Kikuchiyo]

[ QUOTE ]
Don said:
I received an e-mail that they needed to change my order number. It turns out that there seemed to have been some type of problem moving my order over, so it had to manually be re-entered. The problem is that whoever did this forgot to apply my Got Anime discount and my coupon. I spoke to a helpful CSR, and he was able to fix this. Not sure if this is isolated to just my order, or if any other folks had something similar happen to them. This order isn't displaying on the web site (I believe it's listed as a phone order in their system right now).

[/ QUOTE ]Yeah, I noticed the order number on the web and the order number on the confirmation e-mail were completely different. I find that weird.

[ QUOTE ]
Rich Harms said:
Sometimes customer service will manually release partial shipments, even for international customers.

-rh

[/ QUOTE ]

Aw, I wish someone partial ship my orders. /images/graemlins/stunned1.gif

[rharms]

[ QUOTE ]
Kikuchiyo said:
Yeah, I noticed the order number on the web and the order number on the confirmation e-mail were completely different. I find that weird.

[/ QUOTE ]
That's normal. The number during checkout is a "temporary" number. The one that shows on the e-mail, that starts with a "W" is the "real" one.

Don't ask. The details are too gory to think about. /images/graemlins/happy.gif

-rh

[Kagomechan]

Yay! Mars 11 (which I ordered on February 18th) is finally processing! *bounce* *bounce*

Mars 12 and 13 are in too! I can finally catch up!

Thanks Shawne!

[Kikuchiyo]

[ QUOTE ]
Rich Harms said:
[ QUOTE ]
Kikuchiyo said:
Yeah, I noticed the order number on the web and the order number on the confirmation e-mail were completely different. I find that weird.

[/ QUOTE ]
That's normal. The number during checkout is a "temporary" number. The one that shows on the e-mail, that starts with a "W" is the "real" one.

Don't ask. The details are too gory to think about. /images/graemlins/happy.gif

-rh

[/ QUOTE ]Thanks for the info. /images/graemlins/happy.gif Oh, and my order finally showed up on my account.

[nekobus]

[ QUOTE ]
Chris Beveridge said:
I will outright say that the inability to do Ship As Arrives is one of the reasons I have not done DVD preorders via TRSI. The method that you have now, which admittedly would work for most people, would not work for me since I need the discs the minute they're in-stock.

[/ QUOTE ]

I'm interested in the same thing. I really prefer a system like the one I had set up with DVD Planet, where I could just place one big order for a month's titles and then each week's new releases would ship out as one big order each week as they came in. I would basically end up with 4-5 shipments a month. $%*%# /images/graemlins/devil.gif DVD Planet, they have gone and seriously screwed up my anime buying system and now I'm looking for another retailer to move my business to.

[Bullfrog]

There was a separate thread about whether the Got Anime news letter should be emailed out or keep regular snail mail.

Given that I have never got the letter in the mail (subscribing for &gt; 12 months now), which simply may be that because I live outside ordinary mailing range during the period that the coupons would remain in effect, you don't bother, has there been a decision to change? And if so, how?

[ooga]

[ QUOTE ]
Bullfrog said:
There was a separate thread about whether the Got Anime news letter should be emailed out or keep regular snail mail.


[/ QUOTE ]

You mean this (http://forums.animeondvd.com/showthreaded.php?Cat=&amp;Number=132621&amp;page=0&amp;view=co llapsed&amp;sb=5&amp;o=&amp;fpart=1) thread.

[MalrocK]

Hmmm, I wasn't sure whether to post this here or in the Got Anime! newsletter change thread but I thought it would reach more people here /images/graemlins/happy.gif Everyone check your mail for the newest newsletter, don't throw it away like a lot of you guys do, which I don't understand btw /images/graemlins/wink.gif. There is a kickass coupon for $12 off $121. Oh and for what it's worth, I like getting the newsletter everymonth. It allows me to check all the manga releases for the upcoming next two months and I also use it to doublecheck to see if I have all my anime preordered. Makes a good checklist

[malazar]

Hey Shawne, I just received an item (City Hunter Secret Service DVD) I ordered today from TRSI through Amazon.com marketplace...and I really wasn't too pleased with what I saw. The plastic on the disc was opened around the UPC and was all redded out with a marker. The item description said nothing about this or I would have passed on it most likely.

I am not going to return the item or anything, but I would just suggest more clarity on this sort of thing in the future with your listings there. I just checked the listing again to make sure I was not nuts and it says "New in shrinkwrap!"

[steppinrazor]

[ QUOTE ]
malazar said:
Hey Shawne, I just received an item (City Hunter Secret Service DVD) I ordered today from TRSI through Amazon.com marketplace...

[/ QUOTE ]

Woah... TRSI is on Amazon marketplace? I had no idea. Seems a bit strange though, because even though Amazon marketplace must give TRSI more visibility, for those of us who already shop at TRSI directly it would make more sense to buy stuff off the TRSI site (Amazon charges their sellers a good chunk of fees etc...). Unless of course, they're using Amazon marketplace to get rid of stuff that isn't on the TRSI site for some reason. Anyway, enough of my rambling... it just surprised me.

[malazar]

Shawne's tentacles extend far. I have purchased stuff from him on ebay, Amazon marketplace, direct of course, and I believe half.com.

[Jesse]

Hello, hopefully this isn't too annoying to anyone, but in a last-ditch effort I figure posting to this BBS might actually help fix my order:( Also I guess people might find it kind of funny to see all of the trouble I've had to go through to get my order;)

For simple reading and because I don't trust myself to clearly type the whole thing out I guess I'll just list in steps what happened with my Right Stuf order.

1. I Pre-Ordered the FLCL Vol.3 and Box, FLCL Clear Poster, and the Those Who Hunt Elves bundle. I really only used RS because I wanted to get the LE box and the DVD bundle, otherwise they are usually too expensive for me:(

2. Because I am at home for the summer I got an email that explained that I needed to verify my address or whatever because my billing and shipping addresses where different. However calling RS resulted in the CS person telling me that they don't even mess w/ different billing/shipping addresses. However, I selected _USPS_ mail and told the CSR that because of that it isn't too big of a deal, the mail forwarding will just send it to me anyway.

3. I got a shipping confirmation that FLCL and the poster shipped _UPS_. That wasn't too cool because I wasn't going to get the stuff for a while.

4. I called the Rightstuf and was told that _I_ had to call UPS and have the package re-routed. I'm not sure why I had to do it as all I seem to have needed was the tracking number, and I can only assume RS has that. However apparently UPS can't re-route across state lines so the package would have to be returned.

5. I called Rightstuf and informed them about how UPS had to send the package back to them, and RS was then going to have to re-send it USPS. They said that it was fine... I also mentioned that if they didn't do so already they should make sure that my Those Who Hunt Elves DVDs should be sent _USPS_.

6. I called RS a few days later to see if they had gotten my FLCL stuff back yet, and somehow was able to confuse the CSRs into telling me that my Those Who Hunt Elves DVDs were about to be shipped UPS that day... fortunately after I talked to them for a while I got them to send the DVDs via USPS.

7. I was checking my bank account online and noticed that I had received a credit for about $45 from RS. After calling RS again I was told that they got my return for the FLCL stuff:( Anyway, after arguing with the CSR I got her to re-order the stuff, but she told me that it was going to cost $5 more. After arguing with her some more (she told me that it wasn't their fault that the web orders' shipping option often gets converted to UPS no matter what people pick?) she said that she would re-order the FLCL stuff for me and take $5 off of the total.

8. Most recently I got an email stating that my order had shipped, but there was no listing of the FLCL box:(

Hopefully Shawne will see this and maybe get it straightened out for me. And hopefully people can get a kick out of my little fiasco.

Also I've never had problems before w/ RS but I’ve never had to deal with the CSRs, who in the end, seem utterly useless. Well unless you consider driving me crazy a "use".

Jesse

[nekobus]

[ QUOTE ]
malazar said:
Hey Shawne, I just received an item (City Hunter Secret Service DVD) I ordered today from TRSI through Amazon.com marketplace...and I really wasn't too pleased with what I saw. The plastic on the disc was opened around the UPC and was all redded out with a marker. The item description said nothing about this or I would have passed on it most likely.

[/ QUOTE ]

Sounds like a markout (what we called a punchout or cutout in the LD days). Someone doesn't want you to turn around and resell it like it was a retail copy. I know a dealer who does this with his bargain used discs, he cuts the UPC from the cover.

Just a quick question to those more experienced than me. ^_^

For Media Blasters titles, does anyone know typically how long it takes for backordered items to come in? I'm sure it probably varies, I just ask because I've had a disc backordered for over a month, and I'm hoping it will come in before I have to leave for school. ^^;;

[Bullfrog]

I've had one or two that backordered for longer periods of time (~6 weeks). However, this seems to be slowly correcting itself. And in my case, I didn't raise the issue with customer service, as I have enough discs in a) backlog and b) pre-order that if one order gets delayed, I'd not get too concerned.

[BULLDOG1]

[ QUOTE ]
Orihara Kaoru said:
Just a quick question to those more experienced than me. ^_^

For Media Blasters titles, does anyone know typically how long it takes for backordered items to come in? I'm sure it probably varies, I just ask because I've had a disc backordered for over a month, and I'm hoping it will come in before I have to leave for school. ^^;;

[/ QUOTE ]

In my experience, backorders are usually fulfilled within 1-2 weeks but there are some exceptions.

A member of my family is still waiting for a CPM disc from the sale back at the end of June.

She ordered it (Grave of the Fireflies CS 2-pk) on 06/20/03 and according to her, it is still "on order from the manufacturer".

It is now close to 2 months since she ordered it. /images/graemlins/sad.gif

I told her to be patient but this is the longest that I have known that a person has had to wait for an item from TRSI.

A.J.

Shawne, is there a problem with CPM that is holding up the re-stock of this disc?

[Click]

I just ordered all three volumes of Mahoromatic, the first two of which are "on order." I'm crossing my fingers that it won't take too long...

Oh, and am I correct in assuming that all three DVDs will be shipped simultaneously?

[Bullfrog]

Here's a request, that may be simple:

I usually have a fairly full "Saved for Later" section. It'd be nice to have an option of searching just those items that would have a particular type of discount applied to it.

For example, I have a lot of manga in my "Saved for Later", by a mixture of companies - some Dark Horse, some Viz, some Tokyopop. If a Viz sale came along, it'd be nice to rapidly identify which titles got the discount.

If I were building this, I'd have it so that "Studio sale applies" is the first tick, and the second would be "search saved for later only"

Just a thought.

[steppinrazor]

[ QUOTE ]
Jesse said:
Also I've never had problems before w/ RS but I’ve never had to deal with the CSRs, who in the end, seem utterly useless. Well unless you consider driving me crazy a "use".


[/ QUOTE ]

First, let me say that I hope things work out for you. I agree that dealing with CSRs (from any company, not just TSRI) can be a frustrating experience, but I'd bet that you can get it worked out without trying to grab Shawne's eye on this forum.

First, it really pays to be level-headed and very clear about what specifically you want. I read your whole post, and to be honest I'm not sure what exactly it is that you want. I mean most of it just sounds like you're venting frustation, and anyone (CSR, manager, or company president) is likely to get tired of that.

So, please understand that I'm not trying to put you down in any way, but I'm generally sucessful at getting problems solved with CSRs (even unprofessional or not very well trained CSRs). My strategy is pretty much this: be very polite, be very clear and firm about what you need, ask to speak to a supervisor if they can't help you. IMHO, I have a feeling that if you take a moment to calm down, and call TRSI back, you'll probably get more help than Shawne could give you directly.

[ObiKenobi]

I just ordered the Captain Tylor boxset as the special of the day, about 46 dollars off the normal price (damn good deal /images/graemlins/knowital.gif), and just wanted to make double sure that the set I am ordering is totally free of all the problems that had been plaguing Tylor for so long. Not too worried but like I said I just wanted to be double extra sure. Thanks for any info.

[Shawne Kleckner]

[ QUOTE ]
ObiKenobi said:
I just ordered the Captain Tylor boxset as the special of the day, about 46 dollars off the normal price (damn good deal /images/graemlins/knowital.gif), and just wanted to make double sure that the set I am ordering is totally free of all the problems that had been plaguing Tylor for so long. Not too worried but like I said I just wanted to be double extra sure. Thanks for any info.

[/ QUOTE ]

You shouldn't have any problems.

[ObiKenobi]

[ QUOTE ]
Shawne Kleckner said:
[ QUOTE ]
ObiKenobi said:
I just ordered the Captain Tylor boxset as the special of the day, about 46 dollars off the normal price (damn good deal /images/graemlins/knowital.gif), and just wanted to make double sure that the set I am ordering is totally free of all the problems that had been plaguing Tylor for so long. Not too worried but like I said I just wanted to be double extra sure. Thanks for any info.

[/ QUOTE ]

You shouldn't have any problems.


[/ QUOTE ]

Okay thanks alot Shawne. I really love those deals of the day, especially on this set.

[Caesar]

I see that they now list a quantity for the Haibane Renmei + box (71). How does this bode for those of us that preordered? Should I spiral into a pit of paranoia and self loathing?

[Corwyn]

[ QUOTE ]
Caesar said:
I see that they now list a quantity for the Haibane Renmei + box (71). How does this bode for those of us that preordered? Should I spiral into a pit of paranoia and self loathing?

[/ QUOTE ]

Nah, what you should do is read the Amazon/Haibane Renmei thread, especially this post (http://forums.animeondvd.com/shownested.php?Cat=&amp;Board=retailforum&amp;Number=13967 6&amp;page=0&amp;view=collapsed&amp;sb=5&amp;o=&amp;vc=1#141007) by Shawne (and if interested read his posts that came before that).

John

[Don]

My guess is if you've already pre-ordered, then you've got nothing to worry about. If you haven't, what's keeping you?! /images/graemlins/happy.gif

[BULLDOG1]

That coupon ($12 off $121) was perfect for me since my newest order was about $123.71 (not enough for the usual $12 off $125).

Banner of the Stars II: #2
Ceres CE #2
Maison Ikkoku #2
L/R Vol. 1 w/box

It's a great coupon.

Another order or two will be following shortly.

A.J.

[Shawne Kleckner]

[ QUOTE ]
nekobus said:
[ QUOTE ]
malazar said:
Hey Shawne, I just received an item (City Hunter Secret Service DVD) I ordered today from TRSI through Amazon.com marketplace...and I really wasn't too pleased with what I saw. The plastic on the disc was opened around the UPC and was all redded out with a marker. The item description said nothing about this or I would have passed on it most likely.

[/ QUOTE ]

Sounds like a markout (what we called a punchout or cutout in the LD days). Someone doesn't want you to turn around and resell like it was a retail copy. I know a dealer who does this with his bargain used discs, he cuts the UPC from the cover.

[/ QUOTE ]

Yes, we sometimes get these in, and lots of times I will send them out thru the auction sites. The above is actually correct; it is so you don't buy the merchandise and then try to take it back to a retail store for a refund.

[Shawne Kleckner]

[ QUOTE ]
Jesse said:
Hello, hopefully this isn't too annoying to anyone, but in a last-ditch effort I figure posting to this BBS might actually help fix my order:( Also I guess people might find it kind of funny to see all of the trouble I've had to go through to get my order;)


[/ QUOTE ]

Although every store has it's occasional hiccups, it sounds like you've been having too many. Please drop me the details in email and I will hook you up with the customer service manager and we'll try to get this resolved for you right away.

[Justin Richardson]

Earlier in the month when my backlog of preorders (and the Saber Marioneete Box) came through my bank, they blocked my card due to suspicious behavior. Fair Enough. (heck, over $500 procesed over a 2 day period would set my flags off too) So I called the CS people and the gal was really nice and said for me to send in a Money Order while this whould ordeal was being sorted out and she would flag my account of this. Well I did, and a week later the CS manager I believe (Cindy) called and I talked to another CS person and specified what shipments for this money order to go to. Fair enough and another good CS experence. I got the bank all settled (until they flooded the card again this week ^_^ darn Pioneer Sale) but I just got my statement - the money order didnt seem to be ever used and my debt card was still being charged. Ick. I'm going to try to call CS tomorrow (although I work a 9-5 shift tho, so I'll try somehow to get hold of someone) but I was wondering if other people have had troubles with Debt cards and good sized orders.

[Shawne Kleckner]

CS should be able to solve this easily. Not sure without more details what happened, but let me know if you don't get it resolved.

[gpn]

Thanks, Shawne (I think). Three orders shipped on Friday and two more are in processing.

[Shawne Kleckner]

[ QUOTE ]
gpn said:
Thanks, Shawne (I think). Three orders shipped on Friday and two more are in processing.

[/ QUOTE ]

Lots 'o' books came in recently. Should clear up almost all book backorders. /images/graemlins/happy.gif

[gpn]

Shawne, do you think you'll be carrying the Risky Safety vol. 3 with free box? It's somewhat confusing in their press release; in one paragraph they say it will only be available from Animenation, but then in another paragraph they say it will also be available from other retailers. I'd like to be able to order from RightStuf.

[Shawne Kleckner]

[ QUOTE ]
gpn said:
Shawne, do you think you'll be carrying the Risky Safety vol. 3 with free box? It's somewhat confusing in their press release; in one paragraph they say it will only be available from Animenation, but then in another paragraph they say it will also be available from other retailers. I'd like to be able to order from RightStuf.

[/ QUOTE ]

Depends on if it is made available; there has only been one SKU# listed. If it is available to us, we will certainly sell it. I'm not sure if it's going to be just at AnimeNation or not.

[Click]

Hey:

Any idea when you guys will be receiving more copies of Mahoromatic Vol. 1 and 2?

Thanks.

[ QUOTE ]
Shawne Kleckner said:
Depends on if it is made available; there has only been one SKU# listed. If it is available to us, we will certainly sell it. I'm not sure if it's going to be just at AnimeNation or not.


[/ QUOTE ]
Shawne, check this post by Gene from AN: http://forums.animeondvd.com/showthreaded.php?Cat=&amp;Number=144788&amp;page=0&amp;view=co llapsed&amp;sb=5&amp;o=&amp;vc=1

[Wakaba]

[ QUOTE ]
Kris Granholm said:
[ QUOTE ]
Shawne Kleckner said:
Depends on if it is made available; there has only been one SKU# listed. If it is available to us, we will certainly sell it. I'm not sure if it's going to be just at AnimeNation or not.


[/ QUOTE ]
Shawne, check this post by Gene from AN: http://forums.animeondvd.com/showthreaded.php?Cat=&amp;Number=144788&amp;page=0&amp;view=co llapsed&amp;sb=5&amp;o=&amp;vc=1

[/ QUOTE ]

Exactly what I was about to post.

[ooga]

[ QUOTE ]
Wakaba said:
[ QUOTE ]
Kris Granholm said:
[ QUOTE ]
Shawne Kleckner said:
Depends on if it is made available; there has only been one SKU# listed. If it is available to us, we will certainly sell it. I'm not sure if it's going to be just at AnimeNation or not.


[/ QUOTE ]
Shawne, check this post by Gene from AN: http://forums.animeondvd.com/showthreaded.php?Cat=&amp;Number=144788&amp;page=0&amp;view=co llapsed&amp;sb=5&amp;o=&amp;vc=1

[/ QUOTE ]

Exactly what I was about to post.

[/ QUOTE ]

Hmm interesting. So take a chance or go for the sure thing at AN??

[malazar]

I'm not much of a gambler myself. /images/graemlins/wink.gif

[ObiKenobi]

Hey Shawne was wanting to order this but I noticed it was on Order from Manufacturer, was wondering how long it would take for you to get this in as I need to decide whether to get it shipped to my house or to my dorm at school, I'm going back to school the 29th of this month. Thanks.

Edit: And if I do need to ship it to my dorm room, I won't have a phone number for a few days after I move in so I'm not sure what to do if you need to contact me because of the billing/shipping adresses being different.

[Shawne Kleckner]

[ QUOTE ]
ObiKenobi said:
Hey Shawne was wanting to order this but I noticed it was on Order from Manufacturer, was wondering how long it would take for you to get this in as I need to decide whether to get it shipped to my house or to my dorm at school, I'm going back to school the 29th of this month. Thanks.

Edit: And if I do need to ship it to my dorm room, I won't have a phone number for a few days after I move in so I'm not sure what to do if you need to contact me because of the billing/shipping adresses being different.

[/ QUOTE ]

I'm sure we'll see more soon, we get shipments pretty much every day from ADV.

[ObiKenobi]

Okay new question. Say I put down my home address originally to get it shipped as, but it later doesnt seem that it will make it to me before I leave for school. Would it be possible to get the package shipped to my dorm room instead, as long as it hasnt been shipped out yet?

[ QUOTE ]
Shawne Kleckner said:

I'm sure we'll see more soon, we get shipments pretty much every day from ADV.


[/ QUOTE ]

I'm just wondering, since you get shipments from ADV everyday, when will those Golden Boy bundles from two weeks ago be shipped out?

[Wakaba]

[ QUOTE ]
ooga said:
[ QUOTE ]
Wakaba said:
[ QUOTE ]
Kris Granholm said:
[ QUOTE ]
Shawne Kleckner said:
Depends on if it is made available; there has only been one SKU# listed. If it is available to us, we will certainly sell it. I'm not sure if it's going to be just at AnimeNation or not.


[/ QUOTE ]
Shawne, check this post by Gene from AN: http://forums.animeondvd.com/showthreaded.php?Cat=&amp;Number=144788&amp;page=0&amp;view=co llapsed&amp;sb=5&amp;o=&amp;vc=1

[/ QUOTE ]

Exactly what I was about to post.

[/ QUOTE ]

Hmm interesting. So take a chance or go for the sure thing at AN??

[/ QUOTE ]

I think you can take a chance with TRSI. They'd be the next retailer that'd probably get them. Either way, after Shawne emails them I'm sure they'll get a nice little allocation.

EDIT: Forgot to add that my order for the Haibane Renmei Vol. 1 w/Box is still processing.

I was just wondering, are there going to be any new shipments for Fashion Victim shirts any time soon? I ordered one over a month ago, and it's still on order, and a browse through the website reveals many of these shirt are out of stock.

On a different note, will Right Stuf ever stock MYTH items? (backpacks, wallets, etc)

[Jigen_Daisuke]

If one receives a DVD box set with several loose discs which have been scratched, does one have to return the entire box set back to TRSI for replacement?

Can one send back the scratched discs only for replacement discs?

[ooga]

[ QUOTE ]
ArseneLupinIII said:
If one receives a DVD box set with several loose discs which have been scratched, does one have to return the entire box set back to TRSI for replacement?

Can one send back the scratched discs only for replacement discs?


[/ QUOTE ]

I would imagine you'd have to return the whole set because those defective items are sent back to the manufacturer. Since the UPC code is covered by a sticker or removed most of the time on cases included in a boxset that would create a problem for the retailer when returning them.

[ QUOTE ]
ArseneLupinIII said:
If one receives a DVD box set with several loose discs which have been scratched, does one have to return the entire box set back to TRSI for replacement?

Can one send back the scratched discs only for replacement discs?


[/ QUOTE ]

Are the discs from the box set available seperately? If so, I'm sure you can do that as I had a problem with my MKR2 box where four of the discs were damaged, and I just returned those rather than the whole box set. I don't know about something that was only available as a box, like Ranma.

[Bullfrog]

In my case, with FLCL vol 3 plus box, the disc was scratched. And I just got the disc replaced.

Worked pretty easily.

[malazar]

[ QUOTE ]
Shawne Kleckner said:
Yes, we sometimes get these in, and lots of times I will send them out thru the auction sites. The above is actually correct; it is so you don't buy the merchandise and then try to take it back to a retail store for a refund.

[/ QUOTE ]

I understand the concept of cutouts or markouts, but usually you *know* when you are buying one due to item description. That is the only point I am trying to make..more for future reference if I see something else I want on such a site I will be weary of it now. /images/graemlins/sad.gif

[CuriouslySane]

[ QUOTE ]
malazar said:
I understand the concept of cutouts or markouts, but usually you *know* when you are buying one due to item description. That is the only point I am trying to make..more for future reference if I see something else I want on such a site I will be weary of it now. /images/graemlins/sad.gif

[/ QUOTE ]

I fully agree. If the UPC is destroyed, it's not "new" and shouldn't be labeled as such without qualification.

[Wakaba]

Sorry, I meant my Haibane Renmei Vol. 1 w/Box is still "On Order From Manufacturer" When you have them in stock (even with a ticker for the page that's selling them!). Why hasn't my order been shipped or my status been put to "Reserved for Order"

[Pelianth]

[ QUOTE ]
Wakaba said:
Sorry, I meant my Haibane Renmei Vol. 1 w/Box is still "On Order From Manufacturer" When you have them in stock (even with a ticker for the page that's selling them!). Why hasn't my order been shipped or my status been put to "Reserved for Order"

[/ QUOTE ]

The ticker doesn't necessarily mean they have it in stock. That's probably just ticking down how many left out of their alotment is still availible to purchase. The status on mine hasn't changed yet either.

[Corwyn]

[ QUOTE ]
Pelianth said:
[ QUOTE ]
Wakaba said:
Sorry, I meant my Haibane Renmei Vol. 1 w/Box is still "On Order From Manufacturer" When you have them in stock (even with a ticker for the page that's selling them!). Why hasn't my order been shipped or my status been put to "Reserved for Order"

[/ QUOTE ]

The ticker doesn't necessarily mean they have it in stock. That's probably just ticking down how many left out of their alotment is still availible to purchase. The status on mine hasn't changed yet either.

[/ QUOTE ]

Ahhh good, I thought they might have them in stock (all their allotment), and I was afraid a repeat of the FLCL box might happen (which I must thank Shawne for making sure I got one!).

John

[BULLDOG1]

[ QUOTE ]
Corwyn said:

... and I was afraid a repeat of the FLCL box might happen (which I must thank Shawne for making sure I got one!).

John

[/ QUOTE ]

You're not the only one.

I waited until the last minute (when he put FLCL box on closeout) to purchase it (sucker for the LE) even though I didn't have either Vol 1 or 2 at the time. My order was then put on backorder and after checking with CS, I figured that I ordered too late to receive one.

But on August 20th my copy shipped and I should be receiving it today. I don't know where you found an extra copy. Thanks Shawne.

That's why I never worry about receiving a LE anymore (heck, I'm receiving better than 70% of the Pioneer LE extras from TRSI with the exception of Chobits' extras).

My copy of Haibane Renmei w/box has been on pre-order since May 8th so I probably would never have been affected by a short shipment anyway.

TRSI hasn't shipped it yet but that's not surprising since Bandai and Pioneer titles rarely (if ever) ship a week or more before the street date.

A.J.

[Shawne Kleckner]

[ QUOTE ]
Wakaba said:
Sorry, I meant my Haibane Renmei Vol. 1 w/Box is still "On Order From Manufacturer" When you have them in stock (even with a ticker for the page that's selling them!). Why hasn't my order been shipped or my status been put to "Reserved for Order"

[/ QUOTE ]

The counter is there to make sure we don't oversell our allotment, just in case. It is even possible we might be able to get more. Just depends on availability. Don't want to oversell, it's not a pleasant thing for the customer. /images/graemlins/sad.gif

[ape2020]

Okay I don't see this in any of the post here so I guess I will ask. Anime Nation has stated for us fans to ask our retailers to ask about getting some of the Risky/Safety v3 with LE box.

Will you guys be trying to get some of these?

If you do, how will you handle it?

-ape2020 (Just looking for more ways for TRSI to grab my money, those bastards!)

[Eric]

[ QUOTE ]
Ape2020 said:
Okay I don't see this in any of the post here so I guess I will ask.

[/ QUOTE ]

It has. (http://forums.animeondvd.com/showthreaded.php?Cat=&amp;Number=144642&amp;page=0&amp;view=co llapsed&amp;sb=5&amp;o=93&amp;vc=1)

Um...in the order of the email, had to use newmember, it's says a total(83.5), and then thank you for using the GA discount. But the total is just the total amount without any GA discount subtracted. It does say though you save 7.15 though... Is it supposed to be like this? Oh i used the tokyopop coupon so I dunno...i thought it stacked....Sorry can anyone answer this question

[BULLDOG1]

[ QUOTE ]
PsychoIdiot said:
Um...in the order of the email, had to use newmember, it's says a total(83.5), and then thank you for using the GA discount. But the total is just the total amount without any GA discount subtracted. It does say though you save 7.15 though... Is it supposed to be like this? Oh i used the tokyopop coupon so I dunno...i thought it stacked....Sorry can anyone answer this question

[/ QUOTE ]

Yes.

The order total on the e-mail is before the GA discount.

When you check you order online (once it's posted), the prices displayed will then reflect the subtraction of the Got-Anime discount.

See text in bold below.

[ QUOTE ]
TRSI - FAQ
(Q) Why is my Got Anime discount not showing when I place an order on the web site?
(A) The system currently provides this information on your e-mail confirmation. In the e-mail, there should be a line that says the following: "Thank you for being a Got Anime! Purchasing Club Member! On this order, you saved $X.XX."

We are currently working on a better solution. However, your discount will be applied. If you have any problems with pricing, please contact info@rightstuf.com and they will be promptly addressed. As long as your membership is active, it is tied to your billing address. Please make sure you inform us to changes in your billing address, so that your discount can follow you (and also so your new releases newsletter keeps coming!)

(Q) Are you ever going to upgrade to software to reflect the Got Anime discount when the order is placed?
(A) Yes. However, programming takes time. Thank you for your patience.

(Q) Will the 10% discount be applied if I buy the Got Anime membership when place my order?
(A) Yes. Please purchase the membership and use "newmember" as the member number. You will not see the Got Anime discount in your e-mail confirmation, however the discount should show up on the order status page. You can continue to use "newmember" until you receive your membership card.

[/ QUOTE ]


A.J.

Edit: The only time to worry is if it says:
"There was no membership discount applied to this order."

In that case (usually happens if you place another order before they ship your membership), contact customer service and they will apply the discount.

[gpn]

Thanks for coming through for us, Shawne! /images/graemlins/happy.gif
Order has been placed.

[malazar]

I did not see anything about this in the FAQ, but feel free to stone me if it has been asked before and I missed it.

Anyways, I am pretty certain that one of my recent packages is never going to arrive for a number of reasons..it has only been 2 weeks however. I have received over 100 packages from TRSI, so I am good at gauging when things should arrive though. For instance, I have already received stuff that shipped a week later, and basically have received 4 packages that shipped after the one in question.

Anyways, I am going to wait another week or so to make sure it doesn't come, but how long is one typically expected to wait before a package is officially considered lost with y'all?

[MalrocK]

[ QUOTE ]
malazar said:
I did not see anything about this in the FAQ, but feel free to stone me if it has been asked before and I missed it.

Anyways, I am pretty certain that one of my recent packages is never going to arrive for a number of reasons..it has only been 2 weeks however. I have received over 100 packages from TRSI, so I am good at gauging when things should arrive though. For instance, I have already received stuff that shipped a week later, and basically have received 4 packages that shipped after the one in question.

Anyways, I am going to wait another week or so to make sure it doesn't come, but how long is one typically expected to wait before a package is officially considered lost with y'all?

[/ QUOTE ]

I had this happen to me once before with Please Teacher 1 LE. I swore that someone stole my package because it didn't arrive after 3 weeks. I had received like 5 packages that shipped after that. It finally arrived 3 1/2 weeks later. Needless to say, I was relieved /images/graemlins/catgirl0.gif

edit: here is a quote from Rightstuf.com
[ QUOTE ]

While we ask for you to please allow 2-6 weeks for normal delivery, it will almost certainly be closer to 2 than 6 weeks, but we like to err on the side of caution.


[/ QUOTE ]

[BULLDOG1]

[ QUOTE ]
malazar said:
I did not see anything about this in the FAQ, but feel free to stone me if it has been asked before and I missed it.

Anyways, I am pretty certain that one of my recent packages is never going to arrive for a number of reasons..it has only been 2 weeks however. I have received over 100 packages from TRSI, so I am good at gauging when things should arrive though. For instance, I have already received stuff that shipped a week later, and basically have received 4 packages that shipped after the one in question.

Anyways, I am going to wait another week or so to make sure it doesn't come, but how long is one typically expected to wait before a package is officially considered lost with y'all?

[/ QUOTE ]

Don't worry, even if it was asked before I won't stone you. /images/graemlins/tongue.gif

I am assuming that you used the free media mail shipping method, correct?

I have also had a large number of packages shipped from TRSI that way.

The USPS can be quite fickle with media mail.

I have had packages shipped that way from TRSI take anywhere from 3 days to 2 weeks to arrive here in NYC.

Once, they (USPS) misrouted a package (from DDD) and it took even longer (4 weeks).

I wish that TRSI would use the tracking provided by delivery confirmation. That way, it would be easy to see if it was misrouted.

To quote Bugs Bunny, your package might have just "made a wrong turn at Albuquerque". /images/graemlins/sdsmiley.gif

If I was you, I would wait another week or two before reporting it lost.

Somehow, they have a knack of turning up just after reporting it lost. At least that has happened in my case twice so I have learned to be extre patient, but there is still a limit on just how long I will wait.

A.J.

[Justin Richardson]

Yeah that happened to me once with the first Chobits music CD. Considering that it takes about a day for things to get to me (yes, I am talking about Media Mail here) I was worried about this music CD when I had to wait 2 weeks. It arrived a few weeks later - 4 `1/2 weeks after it was shipped. (considering that I live 2 hours from there AND considering that I was in Des Mpines the day the CD was shipped to me, I was ripping my hair out wondering where the darn thing went)

Now if I could just come over and pick things up around the holidays in person instead of waiting for the mailman....

[Uzi]

[ QUOTE ]
Bulldog said:
To quote Bugs Bunny, your package might have just "made a wrong turn at Albuquerque". /images/graemlins/sdsmiley.gif


[/ QUOTE ]

One of mine did that a few weeks ago...

It took a detour via Tokyo. /images/graemlins/stunned1.gif

[Pelianth]

[ QUOTE ]
wolve said:
<font color="blue">(Q) Does TRSI ship items as they come in stock, or hold a shipment until all items are available?</font>
(If you have an order that you would like to request a partial shipment for, you may contact our customer service department, and for a small fee, we will release your order. Otherwise, your order will be subject to the following conditions, assuming that product is available:
<font color="green">
- We will make a partial shipment if 50% of the unshipped products are available.</font>


[/ QUOTE ]

Okay, I don't believe this particular question has been asked about this thus far, so...

When the system looks at what remains to be shipped, will it count a canceled item in that total? I was wondering because on one order I've got two items "Reserved", two still on preorder and one that was canceled. It's not imperative that this stuff arrives now, but It'd be good to know for future reference.

[Corwyn]

[ QUOTE ]
Pelianth said:
[ QUOTE ]
wolve said:
<font color="blue">(Q) Does TRSI ship items as they come in stock, or hold a shipment until all items are available?</font>
(If you have an order that you would like to request a partial shipment for, you may contact our customer service department, and for a small fee, we will release your order. Otherwise, your order will be subject to the following conditions, assuming that product is available:
<font color="green">
- We will make a partial shipment if 50% of the unshipped products are available.</font>


[/ QUOTE ]

Okay, I don't believe this particular question has been asked about this thus far, so...

When the system looks at what remains to be shipped, will it count a canceled item in that total? I was wondering because on one order I've got two items "Reserved", two still on preorder and one that was canceled. It's not imperative that this stuff arrives now, but It'd be good to know for future reference.

[/ QUOTE ]

Also of interest is how do bundles factor in. On the order page an 8 disk bundle will have 9 entries. Does the code for release count it as 1,8 or 9 items?

John

[rharms]

[ QUOTE ]
Pelianth said:
When the system looks at what remains to be shipped, will it count a canceled item in that total? I was wondering because on one order I've got two items "Reserved", two still on preorder and one that was canceled. It's not imperative that this stuff arrives now, but It'd be good to know for future reference.

[/ QUOTE ]
Cancelled items are not taken into consideration at all. Your order will be treated as though it had only two items on it. The next time we release partial orders will be on Thursday, so check your order status on Saturday, you should see it getting ready to ship.

-rh

[rharms]

[ QUOTE ]
Corwyn said:
Also of interest is how do bundles factor in. On the order page an 8 disk bundle will have 9 entries. Does the code for release count it as 1,8 or 9 items?

[/ QUOTE ]
Depends on the type of bundle. If its one that shows the actual "PACK" item on your order, it will partial ship to you. If its one that shows only the bundle's components (no PACK item on your order status page), then it will be held until the entire bundle is ready to ship. (I'm stretching my memory a bit here, but I think this is correct.)

-rh

[Pelianth]

[ QUOTE ]
Rich Harms said:
Cancelled items are not taken into consideration at all. Your order will be treated as though it had only two items on it. The next time we release partial orders will be on Thursday, so check your order status on Saturday, you should see it getting ready to ship.


[/ QUOTE ]

Ah, niftyness. Thank you.

[Corwyn]

[ QUOTE ]
Rich Harms said:
[ QUOTE ]
Corwyn said:
Also of interest is how do bundles factor in. On the order page an 8 disk bundle will have 9 entries. Does the code for release count it as 1,8 or 9 items?

[/ QUOTE ]
Depends on the type of bundle. If its one that shows the actual "PACK" item on your order, it will partial ship to you. If its one that shows only the bundle's components (no PACK item on your order status page), then it will be held until the entire bundle is ready to ship. (I'm stretching my memory a bit here, but I think this is correct.)

-rh

[/ QUOTE ]

Heh, I guess I'm not ordering enough , cause I've only seen bundles that have the bundle item with price and then the individuals at 0 cost. Thanks for the info /images/graemlins/happy.gif

John

[BULLDOG1]

[ QUOTE ]
Corwyn said:

Heh, I guess I'm not ordering enough , cause I've only seen bundles that have the bundle item with price and then the individuals at 0 cost. Thanks for the info /images/graemlins/happy.gif

John

[/ QUOTE ]

A while back, Arc the Lad was offered as a weekly special bundle (this was the week that the legendary $75 off $500 coupon was available).

When ordered, it was listed on the order status page as individual discs each with their own price and they were shipped out as such. I received disc 2 right away (it was in-stock) and then had to wait a while (1-2 weeks) for the other 5.

That is the only time that I remember that a bundle was listed like that and I have order several other bundles.

Blue Seed
Boogiepop Phantom
Generator Gawl
Lost Universe
Nadia
Now and Then, Here and There
Sorcerer Hunters
Soul Hunter
Those Who Hunt Elves

A.J.

[Kikuchiyo]

I placed my order for Chobits vol.2 and the Haibane Renmei box back when that Pioneer sale was on. I got Haibane Renmei today(yay!), but my Chobits is still On Order From Manufacturer. My question is, how long does it typically take an item to get back in stock? I'll wait some more, but not 6 weeks more. /images/graemlins/happy.gif

[malazar]

Yeah, I received my missing package today. This was a weird one that I am sure involved some misrouting. It looked like the zip code got bumped off or was wrong for whatever reason as it had a "zip code corrected" sticker. Scary!

[BULLDOG1]

[ QUOTE ]
malazar said:
Yeah, I received my missing package today. This was a weird one that I am sure involved some misrouting. It looked like the zip code got bumped off or was wrong for whatever reason as it had a "zip code corrected" sticker. Scary!

[/ QUOTE ]

I glad that you received your package. Like I said, it pays to wait a while before reporting a lost package or you'll end up having to send one back.

One thing that I learned after using media mail is that transit times are never the same.

When started ordering from TRSI, I used UPS Ground and it took 4 business days (twice as long for the same cost as priority mail) for a package to reach me (at least there was tracking info).

I quickly switched to Priority Mail and packages always take 2 days to reach me from TRSI (never had a package misrouted). I still use it for items that I don't want to chance to media mail (LEs).

I was a bit afraid of using Media Mail with TRSI because of my previous experience with other retailers that use it (namely DDD = 1-4 weeks) but when I finally used it, I got a big surprise as to the transit times.

Media Mail packages take from 3-12 days to reach me (already received a package shipped on 8/21 but still waiting for 2 shipped on 8/19 - must have taken a wrong turn somewhere /images/graemlins/wink.gif ) but for the cost (free), it is well worth it for items that I'm not in a rush to get.

A.J.

[Rhodes]

It's been a while since I placed the order for this and the last post about a possible ship date has come and gone.

So whats the deal with this? Can we get a new ETA?

[Shawne Kleckner]

[ QUOTE ]
Rhodes said:
It's been a while since I placed the order for this and the last post about a possible ship date has come and gone.

So whats the deal with this? Can we get a new ETA?

[/ QUOTE ]

These are being shipped as manufactured. I know we've received some, and expect more in the coming weeks as well. /images/graemlins/happy.gif

[lockmastah]

[ QUOTE ]
Shawne Kleckner said:
These are being shipped as manufactured. I know we've received some, and expect more in the coming weeks as well. /images/graemlins/happy.gif


[/ QUOTE ]
Yup, I preordered mine on 5/1 and it shipped 7/31 (box #278). Since these are made by hand, those who preordered early will get them first. People that ordered late in the game will just have to wait.

P.S. Shawne, will Paul Champagne make all 1,000 or so boxes regardless if you guys sell them all? I noticed the "Quantity Remaining" counter is currently at 541, which means you guys would have a ton of leftovers if Paul actually makes 1,000 boxes. /images/graemlins/stunned0.gif

[Milliardo]

ObiKenobi, TRSI is releasing ALL of Tylor(TV, OVAs, hopefully music videos!) with a lot of extras next year, just to warn you/make sure you don't double dip(unless you want to).