1 and Only DigitalEyes/AnimeOneStop Thread - Part 2

[lockmastah]

Please post all DigitalEyes / AnimeOneStop related questions and issues in this thread.

[goreddo]

Yaay I get the first post in this thread. Anyways I tried to order Steel Angel Kurumi 2 Vol 1 and You're Under Arrest Movie. It went through Paypal just smoothly as normal but I think the problem is the screen after you hit continue. For some reason I don't get the thank you for the order screen just a blank screen. for purposes I'm running Windows XP IE 6 for that possibility of being the problem

My X Vol. 6 says "On Order. Back in stock Soon!" please tell me that when you get more it will have the slip cover please?

[vanpang]

Dear Mark,

When is the next anime clearance ?

Rgds

[broke_as_usual]

MSRP: $29.95

Street Date: 08/26/03

Are going to list this?

[ QUOTE ]
Goreddo said:
Yaay I get the first post in this thread. Anyways I tried to order Steel Angel Kurumi 2 Vol 1 and You're Under Arrest Movie. It went through Paypal just smoothly as normal but I think the problem is the screen after you hit continue. For some reason I don't get the thank you for the order screen just a blank screen. for purposes I'm running Windows XP IE 6 for that possibility of being the problem

[/ QUOTE ]

Are you paying with E-Check through PayPal?

Mark

[ QUOTE ]
MaDJoE said:
My X Vol. 6 says "On Order. Back in stock Soon!" please tell me that when you get more it will have the slip cover please?

[/ QUOTE ]

They will have the slipcover. I asked Pioneer about the slip cover for X and they told me ALL X volumes will continue to have the slip cover.

Mark

[ QUOTE ]
vanpang said:
Dear Mark,

When is the next anime clearance ?

Rgds

[/ QUOTE ]

Not sure. We just had one yesterday so it will be at least a week or two. My biggest challenge right now is our every day prices are as low as most sites sale prices. /images/graemlins/happy.gif

I will look at what I have in inventory next week when I get back from VSDA and see what I want to clear out.

Thanks,

Mark

[ QUOTE ]
They will have the slipcover. I asked Pioneer about the slip cover for X and they told me ALL X volumes will continue to have the slip cover.


[/ QUOTE ]

Now I wonder if all volumes of Chobits will come with pencil boards... /images/graemlins/happy.gif

[zero]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:

Not sure. We just had one yesterday so it will be at least a week or two. My biggest challenge right now is our every day prices are as low as most sites sale prices. /images/graemlins/happy.gif

I will look at what I have in inventory next week when I get back from VSDA and see what I want to clear out.

Thanks,

Mark

[/ QUOTE ]

Also if you could make a separate post in the forum when you guys have a clearance sale, I didn't even know you guys had a sale until it was over.

[broke_as_usual]

Aura Battler Dunbine Vol. #2 - MSRP: 29.98 08/26/200

RahXephon Vol. #5 - MSRP: 29.98 09/09/2003

[Uzi]

Does this mean if I order this disc now at DE I'll get a slipcover for sure?

[ QUOTE ]
Geez said:
[ QUOTE ]
They will have the slipcover. I asked Pioneer about the slip cover for X and they told me ALL X volumes will continue to have the slip cover.


[/ QUOTE ]

Now I wonder if all volumes of Chobits will come with pencil boards... /images/graemlins/happy.gif

[/ QUOTE ]

Pretty sure that is NOT the case. /images/graemlins/happy.gif

Mark

[ QUOTE ]
Uzi said:
Does this mean if I order this disc now at DE I'll get a slipcover for sure?

[/ QUOTE ]

As far as I know yet. My Pioneer rep swore up and down that they always will have the slipcase. I have asked Veronica twice.

Mark

Doh! Oh well. /images/graemlins/happy.gif

[TheStrongMan]

I sell you used DVDs and you credit my account.

If I use those credits to buy some DVDs...does that count for my frequent buyer points?

[ QUOTE ]
broke_as_usual said:
Aura Battler Dunbine Vol. #2 - MSRP: 29.98 08/26/200

RahXephon Vol. #5 - MSRP: 29.98 09/09/2003

[/ QUOTE ]
These are now listed.

Mark

[ QUOTE ]
TwilightAria said:
I sell you used DVDs and you credit my account.

If I use those credits to buy some DVDs...does that count for my frequent buyer points?

[/ QUOTE ]

You get points for ANYTHING you buy no matter how you pay. You even get points on orders paid with points!

Mark

[ QUOTE ]
broke_as_usual said:
MSRP: $29.95

Street Date: 08/26/03

Are going to list this?

[/ QUOTE ]

It is now listed.

Mark

[Chris Beveridge]

I sent this email to orders@ already:

On 07/19/2002 I ordered:

Catalog #: CPM006216 - Shipping Status - Street Date 08/12/03
Title: Machine Robo - Revenge of Cronos - V. 2
Qty: 1
Price: $12.97

With the order listed below, I received today:

1 CPM006216 DVD : MACHINE ROBO-REVENGE OF CRONOS V.1 $ 12.97

[broke_as_usual]

Are you asking if your store credit and frequent buyer points are separate? Yes, they are. So, if you use your store credit it doen't effect the total of your frequent buyer points.

[goreddo]

yes I am I don't like Credit Cards

[Amasawa]

What is the story with the Maison Ikkoku box set? I ordered it on 06/29/03 and it is still showing as "On Order. Back in stock Soon!" Are you ever going to get it in stock and ship it?

Also, could you please explain your order numbers? It seems that preorders have one order number before they ship and another after they ship.

Thanks.

[ QUOTE ]
Goreddo said:
yes I am I don't like Credit Cards

[/ QUOTE ]

Thanks for the clarification. I think this is what causes the problem since there is a time lapse between the payment and it clearing. As a result, our site does not get notified of the payment instantly. I will do some checking with PayPal to find a solution.

Mark
Digital Eyes

[broke_as_usual]

Will this be returning in the future?

[goreddo]

Thanks both orders are showing up now

[ QUOTE ]
broke_as_usual said:
Will this be returning in the future?

[/ QUOTE ]

I will probably do it sometime next month.

Mark

[broke_as_usual]

Let me know because I want to place a large in stock order that week. /images/graemlins/wink.gif

[ QUOTE ]
broke_as_usual said:
Let me know because I want to place a large in stock order that week. /images/graemlins/wink.gif

[/ QUOTE ]

OK. Here is my quandry. I am running a big sale starting tomorrow. Mostly non-anime titles, but I will include some anime. I can run both at the same time. /images/graemlins/happy.gif

The next double points week will be August 3-August 9.

Mark

[broke_as_usual]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:

The next double points week will be August 3-August 9.

Mark


[/ QUOTE ]

Is that the official date? If not, how about late August around the 26th? My poor wallet.

[goreddo]

You asked for a double points week you got one why complain about which date is on my wallet will hurt just as bad no matter what week it's on

[broke_as_usual]

True. However, the plan was to use the week to my advantage. I have pre-orders that will ship during that time so it doesn't really matter. Especially, since I'll be broke next month anyway. The original plan was to get that date closer to a week when I had lots of pre-orders shipping, and would have money to spend on items I didn't pre-order that are being released around the 26th. It doesn't matter it's not like I'll stop ordering from them.

[ QUOTE ]
Goreddo said:
You asked for a double points week you got one why complain about which date is on my wallet will hurt just as bad no matter what week it's on

[/ QUOTE ]

I was thinking the same thing. /images/graemlins/happy.gif

But I can always move it around. Not set in stone.

Mark

[broke_as_usual]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:

I was thinking the same thing. /images/graemlins/happy.gif

But I can always move it around. Not set in stone.

Mark

[/ QUOTE ]

You're just as evil as, Shawne. /images/graemlins/wink.gif Oh well, I knew that before I started shopping at DE. /images/graemlins/tongue.gif Anyway, what ever the date is my wallet is in for it.

BTW, do you guys get the LE for Pioneer releases?

[shokoti]

[ QUOTE ]
broke_as_usual said:
BTW, do you guys get the LE for Pioneer releases?

[/ QUOTE ]
Of my three most recent LEs from DE:

Ai Yori Aoshi #3 (postcard): No
Gate Keepers 21 #2 (pencilboard): Yes
Chobits #3 (pencilboard): Yes

[shokoti]

[ QUOTE ]
Amasawa said:
What is the story with the Maison Ikkoku box set? I ordered it on 06/29/03 and it is still showing as "On Order. Back in stock Soon!" Are you ever going to get it in stock and ship it?

[/ QUOTE ]

Mark did address this in the last thread. They were having problems getting stock. Last week (22nd), Mark posted:

[ QUOTE ]
They are supposed to be in the warehouse today. We should be shipping them by end of week at latest.

[/ QUOTE ]

Doesn't look like that's happened. For what it's worth, I ordered on 2nd July and am still waiting. It's really frustrating because I'm really looking forward to it. Alas, I'll just have to keep waiting since other stores seem to be having the same problem with stock.

[jrutz]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
broke_as_usual said:
Let me know because I want to place a large in stock order that week. /images/graemlins/wink.gif

[/ QUOTE ]

OK. Here is my quandry. I am running a big sale starting tomorrow. Mostly non-anime titles, but I will include some anime. I can run both at the same time. /images/graemlins/happy.gif

The next double points week will be August 3-August 9.

Mark


[/ QUOTE ]

Sweet...just as long as you add those Super Dimensional Fortress Macross Mini Boxes by then, I'll be making a big purchase.

Jeremy

[broke_as_usual]

[ QUOTE ]
shokoti said:
Of my three most recent LEs from DE:

Ai Yori Aoshi #3 (postcard): No
Gate Keepers 21 #2 (pencilboard): Yes
Chobits #3 (pencilboard): Yes

[/ QUOTE ]

Not bad. Maybe I'll try you guys for some Pioneer releases as well.

[ QUOTE ]
shokoti said:
[ QUOTE ]
Amasawa said:
What is the story with the Maison Ikkoku box set? I ordered it on 06/29/03 and it is still showing as "On Order. Back in stock Soon!" Are you ever going to get it in stock and ship it?

[/ QUOTE ]

Mark did address this in the last thread. They were having problems getting stock. Last week (22nd), Mark posted:

[ QUOTE ]
They are supposed to be in the warehouse today. We should be shipping them by end of week at latest.

[/ QUOTE ]

Doesn't look like that's happened. For what it's worth, I ordered on 2nd July and am still waiting. It's really frustrating because I'm really looking forward to it. Alas, I'll just have to keep waiting since other stores seem to be having the same problem with stock.

[/ QUOTE ]

I have an e-mail into Ventura. They appear to be sold out and we have had a PO in there since 7/1/03. They were supposed to be in last week.

Mark

[shokoti]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
I have an e-mail into Ventura. They appear to be sold out and we have had a PO in there since 7/1/03. They were supposed to be in last week.

[/ QUOTE ]
Cool, thanks for chasing it. It's really frustrating but seems to be really widespread with Viz products (especially Maison Ikkoku). Granted, I don't know a whole lot about distribution but I'd have thought Ventura would've gotten their act together by now.

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
Goreddo said:
You asked for a double points week you got one why complain about which date is on my wallet will hurt just as bad no matter what week it's on

[/ QUOTE ]

I was thinking the same thing. /images/graemlins/happy.gif

But I can always move it around. Not set in stone.

Mark

[/ QUOTE ]

Your last sale put my wallet in a coma... /images/graemlins/sad.gif

Is there anyway to pay by check or money order? I emailed them about it but they havent emailed me back, its been about 3 days =(.

[Fluffy]

[ QUOTE ]
Thief said:

Is there anyway to pay by check or money order? I emailed them about it but they havent emailed me back, its been about 3 days =(.

[/ QUOTE ]

Hmmmm...under their Payment Terms (link (http://www.digitaleyes.net/General/) - scroll down a bit), it reads:

[ QUOTE ]
Payment Terms

We accept Visa, Mastercard, Discover, American Express and PayPal for your purchases. We do not accept COD orders. Sorry, no checks accepted. Existing Store Credit is also an option. Store Credits will automatically apply to any order that has an existing store credit balance.

[/ QUOTE ]

Doesn't say anything about Money Orders, but...

[RichP]

Just popped over to DigitalEyes to check what (if anything) might be one sale today and noticed that the appearance of the website seems to be undergoing changes again.

Not a bad thing in and of itself, but when I popped over to my cart, I noticed that all my Wish List items were gone. Any hope of recovering those items?

Added a few items to the wish list that I could remember earlier today, but when I returned later, the wish list was again empty. Guess the website is in the midst of the change and all changes haven't been uploaded yet.

Finally, clicking Anime from the DigitalEyes frontpage takes you to AnimeOneStop (of course). But there is no return link within AOS back to DE. Might be nice to let folks who want to order a few non-Anime items have an easy way back to the DE website to add those items to their order also.

As it stands now, I tend to stay at DE as I can then search for all my DVD needs, Anime and non-Anime. What reason would there be for me to jump over to AOS?

[jrutz]

[ QUOTE ]
RichP said:
Just popped over to DigitalEyes to check what (if anything) might be one sale today and noticed that the appearance of the website seems to be undergoing changes again.

Not a bad thing in and of itself, but when I popped over to my cart, I noticed that all my Wish List items were gone. Any hope of recovering those items?

Added a few items to the wish list that I could remember earlier today, but when I returned later, the wish list was again empty. Guess the website is in the midst of the change and all changes haven't been uploaded yet.

Finally, clicking Anime from the DigitalEyes frontpage takes you to AnimeOneStop (of course). But there is no return link within AOS back to DE. Might be nice to let folks who want to order a few non-Anime items have an easy way back to the DE website to add those items to their order also.

As it stands now, I tend to stay at DE as I can then search for all my DVD needs, Anime and non-Anime. What reason would there be for me to jump over to AOS?

[/ QUOTE ]

I noticed this too, but in some ways AOS is better for anime fans than the normal DE site. All the anime titles were removed from the DE "top" lists (pre-orders and best selling), and are exclusively on the AOS lists. I like seeing these because I can see if there are any titles I may have overlooked or missed, or things I was on the fence about picking up but just needed that little nudge to buy.

Of course you can still search from the DE site for anime titles, which I usually do when I'm looking for something specific, but when I'm looking for ideas to buy I'll pop over to AOS.

Jeremy

[shokoti]

Well, finally, after a rather long wait... Maison Ikkoku shipped today! /images/graemlins/sdsmiley.gif

Now I just have to wait for it to get here in about 2 and a half weeks (and for Heat Guy J to ship /images/graemlins/tongue.gif).

[Sanguinary]

Is it possible to have the search engine you use for title searches to be a little less strict about things? For example, you have Rahxephon volume 5 listed as Rahxephon-Vol. 5 Synaethesia (specifically, with no space between the n of Rahxephon and the dash). Because of this, the title doesn't show up on a search for Rahxephon. (It doesn't even show up on a search for Rahxephon-Vol, if you leave out the period.) This is true of other titles as well--this was just the most recent one I noticed in looking through the upcoming titles.

My suggestion would be that the search engine allow partial matches in this instance and others like it. Either that, or you should set a standard for entering DVD titles into your system, since my specific example here is troublesome only because it's named differently than the other volumes.

[Amasawa]

[ QUOTE ]
shokoti said:
Well, finally, after a rather long wait... Maison Ikkoku shipped today! /images/graemlins/sdsmiley.gif

Now I just have to wait for it to get here in about 2 and a half weeks (and for Heat Guy J to ship /images/graemlins/tongue.gif).

[/ QUOTE ]

When did you place your order? Mine still shows as backordered. /images/graemlins/sad.gif I ordered on 06/29/2003.

[youth]

[ QUOTE ]
Sanguinary said:

My suggestion would be that the search engine allow partial matches in this instance and others like it. Either that, or you should set a standard for entering DVD titles into your system, since my specific example here is troublesome only because it's named differently than the other volumes.

[/ QUOTE ]

Their search engine isn't very smart so try using an asterisk(*) as a wildcard. Rahxephon* will list all the vols.

[Sanguinary]

[ QUOTE ]
youth said:

Their search engine isn't very smart so try using an asterisk(*) as a wildcard. Rahxephon* will list all the vols.

[/ QUOTE ]

Good tip. Thanks. I didn't even think to try wildcards. Is that indicated anywhere on the site?

I do still think that behavior should probably be the default, rather than require an extra asterisk.

[youth]

[ QUOTE ]
Sanguinary said:
[ QUOTE ]
youth said:

Their search engine isn't very smart so try using an asterisk(*) as a wildcard. Rahxephon* will list all the vols.

[/ QUOTE ]

Good tip. Thanks. I didn't even think to try wildcards. Is that indicated anywhere on the site?



[/ QUOTE ]

I don't think so. I just figured since you're basically searching a database that it would incorporate wildcards in its search function.

[Kabong]

So I just submitted a qoute to you guys for some discs I have to get rid of (Have to make rent, so my anime takes a hit). But in looking around, it occurs to me - is the qoute ONLY store credit, or is there some way to get some cold hard cash that I'm just not seeing?

[Sefer_Raziel]

Mark, I can't remember if this was resolved or not, but I finally recived a order I've been waiting for a month (vrs 10 days usual) and found that it had the country hand written in next to the NZ (new zealand) that was on the printed lable, and clear signs that it had been attemped to be delivered within the US. This country code is clearly an issue. As it is I'm still waiting for the order sent two weeks before the one I've recived today, I guess I know why its taking so long at least. /images/graemlins/sad.gif

Second, the title I recived today 'Sakura Diaries collectors edition', I un-wrapped it, opened up the case...and guess what? There were no disks /images/graemlins/sad.gif I must be so unlucky. Am I going to have a hassle to get a replacement? While I realise this wasn't DE's fault, when on top of delay already it hasn't put me in a good mood.
I have email CS about this and await their reply, but I would apprecate you trying to speed things up for me, I really don't wish to be waiting another month for a replacement.
Thanks.

[broke_as_usual]

You only get store credit.

Can you please update Princess Nine Vol.3 on the site with the correct price? It is listed with a retail price of $29.95 instead of $19.95.

[RichP]

[ QUOTE ]
RichP said:
... I noticed that all my Wish List items were gone. Any hope of recovering those items?


[/ QUOTE ]

They're back. The wish list items that is. But then again, so is my last order as it has reappeared in my shopping cart.

In fact, I have had this happen a few times recently. Just have to be careful not to order the same disc twice. /images/graemlins/wink.gif

<font color="blue">Addendum:
And they are gone again and they are back again. Finally figured out why (I think) my Wish List keeps disappearing and reappearing. When I check from work, no wish list. When I check from home, wish list. The wish list appears to be stored as a cookie on one of your machines. I see the same wish list when I use my home computer, but no other. Would be nice at some point if the wish list would be transportable from computer to computer so that I could add items from work and then review them from home.

My last order reappearing in my shopping cart is probably another cookie issue.</font>

[Dahan]

I was looking for some stuff the other day, and noticed that AnimeOneStop doesn't seem to list K.O. Beast #1 (it does list #2), but DigitalEyes lists both. Seemed kinda unusual /images/graemlins/happy.gif. I wanted some non-anime stuff too, so I ended up ordering from DE...

[LOUiE]

You know, I've had Trouble Chocolate on order for 5 months now, it came out 4 months ago. I'm wondering why it has never shown up.

[Eric]

[ QUOTE ]
LOUiE said:
You know, I've had Trouble Chocolate on order for 5 months now, it came out 4 months ago. I'm wondering why it has never shown up.

[/ QUOTE ]

You think you've got it bad. I've had Cardcaptor Sakura v.3 (manga) on order since 2/16! That wasn't even a preorder &gt;_&lt;

[Don]

Just curious what people's experience with selling used DVDs to Digital Eyes has been like. I have some stuff I'm looking to part with. I've checked out their Quote Machine, but I haven't been able to find too much info on the site about policies, instruction and other info. Do I need to actually go through the entire process to see this info?

[Earendil]

I just sent in a large batch of DVDs. I really enjoy this service since it actually is a lot more convenient than using Half.com. What I would suggest is that you get a QuoteMachine ID, go to their link and begin searching for the discs you intend to sell. You can put those into a cart and after you have finished, press "proceed to checkout". I think this brings up your log in screen. If you are satisfied with your quote, you'll be prompted to submit. The confirmation has the "send to" address and instructions. Note: you can really only go through the Post Office since the address is a PO Box.

Good luck! /images/graemlins/happy.gif

[RichP]

[ QUOTE ]
Earendil said:
Note: you can really only go through the Post Office since the address is a PO Box.

[/ QUOTE ]

But that allows one to use Media Mail for shipping the DVDs, especially handy when sending back big boxes of DVDs (as I have done). Otherwise, ditto what Earendil said. I prefer it for the convenience of one stop selling, one stop sending.

[mikeohara]

[ QUOTE ]
broke_as_usual said:
[ QUOTE ]
shokoti said:
Of my three most recent LEs from DE:

Ai Yori Aoshi #3 (postcard): No
Gate Keepers 21 #2 (pencilboard): Yes
Chobits #3 (pencilboard): Yes

[/ QUOTE ]

Not bad. Maybe I'll try you guys for some Pioneer releases as well.

[/ QUOTE ]

I ordered Ai Yori Aoshi #3 from Digital Eyes and got the postcard ...

[Earendil]

I guess I am just so dang impatient. I always expect to pay $15-25 for priority mail. That way I usually get my credit within 10-12 days!

/images/graemlins/happy.gif

[ QUOTE ]
Michael O'Hara said:
[ QUOTE ]
broke_as_usual said:
[ QUOTE ]
shokoti said:
Of my three most recent LEs from DE:

Ai Yori Aoshi #3 (postcard): No
Gate Keepers 21 #2 (pencilboard): Yes
Chobits #3 (pencilboard): Yes

[/ QUOTE ]

Not bad. Maybe I'll try you guys for some Pioneer releases as well.

[/ QUOTE ]

I ordered Ai Yori Aoshi #3 from Digital Eyes and got the postcard ...

[/ QUOTE ]

Hehehe, I just ordered Mahoromatic vol.3 a few days ago and was surprised to find a paper doll. /images/graemlins/happy.gif

[Uzi]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
The next double points week will be August 3-August 9.

[/ QUOTE ]

Just to get this right: if I order something in a double points week I'll get the points when the stuff ships, right?

So far I always thought that the points were applied at the moment the items ship... /images/graemlins/stunned1.gif

[skalls]

is it confirmed that its double points week this week? If so i got a bunch of preorders that i want to make.

[broke_as_usual]

[ QUOTE ]
skalls said:
is it confirmed that its double points week this week? If so i got a bunch of preorders that i want to make.

[/ QUOTE ]

Yes.

[broke_as_usual]

I think you only get double points if it ships during this week. Not on pre-orders made during the week. However, I could be wrong.

[Uzi]

No, you're right. It is double points week and double points are only valid for items that ship within this week.

I just got my Points update mail from DE.

I only hope they get X #6 with slipcover in stock - this week /images/graemlins/devil.gif - because I trusted Mark and cancelled at another place and ordered at DE!

[RichP]

[ QUOTE ]
broke_as_usual said:
I think you only get double points if it ships during this week.

[/ QUOTE ]

Correct, double points for any item that ships between 8/4 and 8/10. This was stated at the top of my Frequent Buyer Update I just received.

I also have pre-order stuff, but as it all streets later than this, I'm not going to pre-order just yet. Might want to find some in stock stuff for those double points though.

[zero]

[ QUOTE ]
Uzi said:
I only hope they get X #6 with slipcover in stock - this week /images/graemlins/devil.gif - because I trusted Mark and cancelled at another place and ordered at DE!

[/ QUOTE ]

Don't count on it chief, I called this weekennd and the CSR told me they aren't scheduled to ship out until August 28th.

[ QUOTE ]
Earendil said:
Note: you can really only go through the Post Office since the address is a PO Box.

[/ QUOTE ]

Not true. A few weeks ago I called them about that because I usually use Fedex (employee discount) and cs gave me a physical address to ship to.

Mark, I have a question, or maybe, to put it more appropriately, an inquiry, since I don't know what to ask really. I sent a few discs in right at the beginning of July and haven't heard anything about them arriving or getting credit for them, and I'm beginning to get worried because I've done this several times and it has never taken this long to process. I e-mailed a CSR about it, and was e-mailed back and I in turn e-mailed back, but since the first e-mail I haven't heard anything else.

One thing that I think *might* be happening is that I accidentally forgot to include one disc. Is it possible that the lack of one disc from the quote would hold up the processing?

And also, another part of the problem is that I can't seem to find the quote # anywhere, though I do have my QuoteMachine Id. Any help would be appreciated.

[BoBoish]

Man...I hope it doesn't take that long. I sent some in last week and they told me three to five days. I'm hoping to be able to use some of that credit for this week's double points.

Bo.

[skalls]

Mark,

Do you know when more Rahxephon Volume 4's will be back in stock?

Thanks in advance

[ QUOTE ]
Amasawa said:
[ QUOTE ]
shokoti said:
Well, finally, after a rather long wait... Maison Ikkoku shipped today! /images/graemlins/sdsmiley.gif

Now I just have to wait for it to get here in about 2 and a half weeks (and for Heat Guy J to ship /images/graemlins/tongue.gif).

[/ QUOTE ]

When did you place your order? Mine still shows as backordered. /images/graemlins/sad.gif I ordered on 06/29/2003.

[/ QUOTE ]

Your copy shipped out on 7/30.

Mark

We are ordering a lot heavier on initial quantities to try and shore up our chances of shipping the add-ins.

Mark

[ QUOTE ]
Thief said:
Is there anyway to pay by check or money order? I emailed them about it but they havent emailed me back, its been about 3 days =(.

[/ QUOTE ]

Did you get a response? If not, e-mail me and I will explain it to you. We are going to add a money order function to the cart soon.

Mark
Digital Eyes

[ QUOTE ]
Flood said:
[ QUOTE ]
Thief said:

Is there anyway to pay by check or money order? I emailed them about it but they havent emailed me back, its been about 3 days =(.

[/ QUOTE ]

Hmmmm...under their Payment Terms (link (http://www.digitaleyes.net/General/) - scroll down a bit), it reads:

[ QUOTE ]
Payment Terms

We accept Visa, Mastercard, Discover, American Express and PayPal for your purchases. We do not accept COD orders. Sorry, no checks accepted. Existing Store Credit is also an option. Store Credits will automatically apply to any order that has an existing store credit balance.

[/ QUOTE ]

Doesn't say anything about Money Orders, but...

[/ QUOTE ]

Money is money so I can accomodate. :-)

Mark

[ QUOTE ]
Uzi said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
The next double points week will be August 3-August 9.

[/ QUOTE ]

Just to get this right: if I order something in a double points week I'll get the points when the stuff ships, right?

So far I always thought that the points were applied at the moment the items ship... /images/graemlins/stunned1.gif

[/ QUOTE ]

Points are double on SHIPPED items this week. I can't really track by orders so I have to do points by shipments.

Thanks,

Mark

[ QUOTE ]
skalls said:
is it confirmed that its double points week this week? If so i got a bunch of preorders that i want to make.

[/ QUOTE ]

It is this week, but only applies to SHIPMENTS and not orders placed this week.

Mark

[ QUOTE ]
Uzi said:
No, you're right. It is double points week and double points are only valid for items that ship within this week.

I just got my Points update mail from DE.

I only hope they get X #6 with slipcover in stock - this week /images/graemlins/devil.gif - because I trusted Mark and cancelled at another place and ordered at DE!

[/ QUOTE ]

I have several hundred on order. We are just waiting on Pioneer to ship them.

Mark

[ QUOTE ]
RichP said:
Just popped over to DigitalEyes to check what (if anything) might be one sale today and noticed that the appearance of the website seems to be undergoing changes again.

Not a bad thing in and of itself, but when I popped over to my cart, I noticed that all my Wish List items were gone. Any hope of recovering those items?

Added a few items to the wish list that I could remember earlier today, but when I returned later, the wish list was again empty. Guess the website is in the midst of the change and all changes haven't been uploaded yet.

Finally, clicking Anime from the DigitalEyes frontpage takes you to AnimeOneStop (of course). But there is no return link within AOS back to DE. Might be nice to let folks who want to order a few non-Anime items have an easy way back to the DE website to add those items to their order also.

As it stands now, I tend to stay at DE as I can then search for all my DVD needs, Anime and non-Anime. What reason would there be for me to jump over to AOS?

[/ QUOTE ]

Interesting comments about the wishlist. I have not been able to duplicate that so I will see what I can find. My wishlist is still full so I am a bit baffled. You can e-mail me direct and I can try to help ya.

I will add a link to DE on AOS.

Mark

Let me see what we can do. I think the cookies may be the problem, but I will see if we can streamline that cart storage.

Mark

[ QUOTE ]
Sanguinary said:
Is it possible to have the search engine you use for title searches to be a little less strict about things? For example, you have Rahxephon volume 5 listed as Rahxephon-Vol. 5 Synaethesia (specifically, with no space between the n of Rahxephon and the dash). Because of this, the title doesn't show up on a search for Rahxephon. (It doesn't even show up on a search for Rahxephon-Vol, if you leave out the period.) This is true of other titles as well--this was just the most recent one I noticed in looking through the upcoming titles.

My suggestion would be that the search engine allow partial matches in this instance and others like it. Either that, or you should set a standard for entering DVD titles into your system, since my specific example here is troublesome only because it's named differently than the other volumes.

[/ QUOTE ]

Good Point. I have updated the titles and am trying to work through the other series.

Mark

[ QUOTE ]
youth said:
[ QUOTE ]
Sanguinary said:

My suggestion would be that the search engine allow partial matches in this instance and others like it. Either that, or you should set a standard for entering DVD titles into your system, since my specific example here is troublesome only because it's named differently than the other volumes.

[/ QUOTE ]

Their search engine isn't very smart so try using an asterisk(*) as a wildcard. Rahxephon* will list all the vols.

[/ QUOTE ]

Maybe the search engine problem was the designer (me). /images/graemlins/happy.gif

Mark

[ QUOTE ]
Kabong said:
So I just submitted a qoute to you guys for some discs I have to get rid of (Have to make rent, so my anime takes a hit). But in looking around, it occurs to me - is the qoute ONLY store credit, or is there some way to get some cold hard cash that I'm just not seeing?

[/ QUOTE ]

Send me your info and I will see what I can do. Right now we only pay in store credit.

Thanks,

Mark

[ QUOTE ]
Stone Cold said:
Can you please update Princess Nine Vol.3 on the site with the correct price? It is listed with a retail price of $29.95 instead of $19.95.

[/ QUOTE ]

Fixed.

Mark

[fishfish]

Is anyone having problems with order status information at DE?

I've just been informed that an order I placed some time ago, which is *still* at this moment listed as 'pending' (two items are supposedly on backorder), has already shipped, despite me sending DE an email asking for it to be cancelled (which wasn't replied to for 3 days)!

And I'd just gone and re-ordered those items elsewhere! (silly me) Aaaargh!!

This just adds insult to injury...

It's been over *3 months* since I received anything from DE, despite repeated emails exchanges with CS reps (who consistently failed to answer all my questions) - and even after a stern email listing the problems I've had, I've still recieved NO adequate answers! One of my problem orders went MIA several months ago, and despite paying extra to have it reshipped EXPRESS, it's gone missing AGAIN!

This is the reply I got to my latest email:

"From: orders at digitaleyes.net
Date: Wed Aug 6, 2003 4:54:06 pm Europe/London
To: giulioharding at mac.com
Subject: RE: Missing orders etc. [T2003080500GY]

Thank you for contacting DigitalEyes.net!

We apologize but order# 650284 has already been shipped, which you should be
receiving in about 10-20 business days.

Best regards,

DigitalEyes.net
Customer Service Dept
orders at digitaleyes.net
ro


Sender : giulioharding at mac.com
Tracking Number : T2003080500GYZ1717950
Pool : Digital Eyes
Sent to : orders at digitaleyes.net
Date : 8/5/03 4:25 AM

I sent an email late last week asking for order #650284 to be
cancelled, as despite indications that all titles were available, it
still hasn't shipped - if you received that email, can you confirm that
this order has been cancelled?

I am increasingly concerned that, since your restructuring some months
ago, no disc that I've ordered has shown up yet - this includes a
replacement for a previously MIA order (#123771) which I was under the
impression was being sent EXPRESS mail (that's what I paid extra for,
anyway). It has been well over a month since that replacement, and
orders 37915-062003 &amp; 39415-062403 were shipped. I am not particularly
confident that any subsequent orders (47253-071003 &amp; 39415-071403) I've
made will turn up either, judging from this track record (before this,
two previous orders I made went missing, and another was sent to the
wrong address). It has now been almost 4 months since I last
successfully received an order from Digital Eyes.

I am not prepared to wait any longer - I think that 6 or so missing, or
botched-up orders (and over 3 months of waiting) would try anyone's
patience. If these outstanding issues are not resolved to my
satisfaction, I will be pursuing matters with my bank (citing
non-delivery of goods paid for)

It is unfortunate that matters have progressed to this stage - Digital
Eyes used to have exemplary customer service. I can't imagine what has
happened to the company to cause your quality of service to decline so
much.

Yours sincerely,

Giulio Harding"

To top it all off, I've just been informed by my bank that I can't dispute these charges to my VISA card /images/graemlins/sad.gif

I'm at the end of my tether here...

What do I have to do to get my orders or my money back?!?

[ QUOTE ]
Sefer_Raziel said:
Mark, I can't remember if this was resolved or not, but I finally recived a order I've been waiting for a month (vrs 10 days usual) and found that it had the country hand written in next to the NZ (new zealand) that was on the printed lable, and clear signs that it had been attemped to be delivered within the US. This country code is clearly an issue. As it is I'm still waiting for the order sent two weeks before the one I've recived today, I guess I know why its taking so long at least. /images/graemlins/sad.gif

Second, the title I recived today 'Sakura Diaries collectors edition', I un-wrapped it, opened up the case...and guess what? There were no disks /images/graemlins/sad.gif I must be so unlucky. Am I going to have a hassle to get a replacement? While I realise this wasn't DE's fault, when on top of delay already it hasn't put me in a good mood.
I have email CS about this and await their reply, but I would apprecate you trying to speed things up for me, I really don't wish to be waiting another month for a replacement.
Thanks.

[/ QUOTE ]

The problem is DEFINITELY not the country code. It was the company we were using for Air Mail consolidation. They were only used in June and the delay was caused by them sitting on the packages for weeks. That is why we switched carriers. Everything should be fine from here on out.

As for the empty case, we can fix this. If customer service has not contacted you back, please e-mail me.

Mark
Digital Eyes

[ QUOTE ]
Dahan said:
I was looking for some stuff the other day, and noticed that AnimeOneStop doesn't seem to list K.O. Beast #1 (it does list #2), but DigitalEyes lists both. Seemed kinda unusual /images/graemlins/happy.gif. I wanted some non-anime stuff too, so I ended up ordering from DE...

[/ QUOTE ]

It is now listed over there.

Mark

[ QUOTE ]
LOUiE said:
You know, I've had Trouble Chocolate on order for 5 months now, it came out 4 months ago. I'm wondering why it has never shown up.

[/ QUOTE ]

Found the problem and we are taking care of it.

Mark

We have had it on order for quite some time. The good news is we are going to buy books direct from Tokyopop and will be running a sale on these this month. 30% off!!!

Mark

[ QUOTE ]
TheOnionPrince said:
Mark, I have a question, or maybe, to put it more appropriately, an inquiry, since I don't know what to ask really. I sent a few discs in right at the beginning of July and haven't heard anything about them arriving or getting credit for them, and I'm beginning to get worried because I've done this several times and it has never taken this long to process. I e-mailed a CSR about it, and was e-mailed back and I in turn e-mailed back, but since the first e-mail I haven't heard anything else.

One thing that I think *might* be happening is that I accidentally forgot to include one disc. Is it possible that the lack of one disc from the quote would hold up the processing?

And also, another part of the problem is that I can't seem to find the quote # anywhere, though I do have my QuoteMachine Id. Any help would be appreciated.

[/ QUOTE ]

E-mail me (markharrill@digitaleyes.net) and I will see what I can find.

Mark

[ QUOTE ]
skalls said:
Mark,

Do you know when more Rahxephon Volume 4's will be back in stock?

Thanks in advance

[/ QUOTE ]

It is in stock now. I have about 183 at the moment.

Mark

Giulio,

I do not show that you e-mailed me at all for assistance. I do try to make myself available for circumstances like this. I am e-mailing you privately now rather than waste forum bandwidth to do customer service. I am sorry that there has been a problem.

Mark

[fishfish]

Wow, thanks for the speedy reply! At last, something good has happened today /images/graemlins/happy.gif

[shokoti]

Hey Mark, since you're here, I sent you a couple of e-mails over the past couple of weeks, and had no response yet. Did you receive them?

Oh, and since I'm here, any update on the CD soundtracks? /images/graemlins/happy.gif

[ QUOTE ]
shokoti said:
Hey Mark, since you're here, I sent you a couple of e-mails over the past couple of weeks, and had no response yet. Did you receive them?

[/ QUOTE ]

I did receive them. Still trying to dig out from being out of town at VSDA. Will hit you today.

Mark

[shokoti]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
I did receive them. Still trying to dig out from being out of town at VSDA. Will hit you today.

[/ QUOTE ]
Ah, cool, thanks /images/graemlins/happy.gif I thought you might have been away, but couldn't remember if you'd said here or not (and didn't bother to look /images/graemlins/sweat000.gif) so I was beginning to wonder.

Oh, and I edited my last post (but you replied so quick, I doubt you saw!) about soundtrack CDs... any update on when you might add them? /images/graemlins/wink.gif

[Uzi]

I'd like to add this to your list - I can't move an item from the cart to the wish list, only from wish list to cart.

While I can understand your motion (sales) I always serach for an item and then click on the price to add it to my cart. This way I fill the cart with an amount of my preorders and then I move some items to the wish list (to fill the next cart).

[ QUOTE ]
Uzi said:
I'd like to add this to your list - I can't move an item from the cart to the wish list, only from wish list to cart.

While I can understand your motion (sales) I always serach for an item and then click on the price to add it to my cart. This way I fill the cart with an amount of my preorders and then I move some items to the wish list (to fill the next cart).

[/ QUOTE ]

I can't duplicate this. I just moved stuff back and forth. Are you receiving an error?

Mark

[ QUOTE ]
shokoti said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
I did receive them. Still trying to dig out from being out of town at VSDA. Will hit you today.

[/ QUOTE ]
Ah, cool, thanks /images/graemlins/happy.gif I thought you might have been away, but couldn't remember if you'd said here or not (and didn't bother to look /images/graemlins/sweat000.gif) so I was beginning to wonder.

Oh, and I edited my last post (but you replied so quick, I doubt you saw!) about soundtrack CDs... any update on when you might add them? /images/graemlins/wink.gif

[/ QUOTE ]

I hope to have them up in a week or so. I am trying to find some help with some of my projects. /images/graemlins/happy.gif

Mark

[Uzi]

I don't even see the links - using Mozilla Firebird 0.6.1 /images/graemlins/stunned1.gif

Screenshot (sorry, a bit crappy): Look here (http://balthasar.nerv.de/~uwe/de_shoppingcart.jpg)

[jrutz]

When it rains it pours...

Any idea when you are going to have the new Pioneer titles up?

Last Exile Vol. #1 w/Box &amp; Extras - 100 minutes - $49.98 - 11/18/2003
Last Exile Vol. #1 w/Box - 100 minutes - $39.98 - 11/18/2003
Last Exile Vol. #1 - 100 minutes - $29.98 - 11/18/2003
X Vol. #8 - 75 minutes - $29.98 - 11/25/2003
Heat Guy J Vol. #3 - 100 minutes - $29.98 - 12/09/2003
Master Keaton Vol. #4 - 125 minutes - $29.98 - 12/09/2003
Sugar Vol. #5 - 100 minutes - $29.98 - 12/09/2003

Thanks!

Jeremy

[ QUOTE ]
jrutz said:
When it rains it pours...

Any idea when you are going to have the new Pioneer titles up?

Last Exile Vol. #1 w/Box &amp; Extras - 100 minutes - $49.98 - 11/18/2003
Last Exile Vol. #1 w/Box - 100 minutes - $39.98 - 11/18/2003
Last Exile Vol. #1 - 100 minutes - $29.98 - 11/18/2003
X Vol. #8 - 75 minutes - $29.98 - 11/25/2003
Heat Guy J Vol. #3 - 100 minutes - $29.98 - 12/09/2003
Master Keaton Vol. #4 - 125 minutes - $29.98 - 12/09/2003
Sugar Vol. #5 - 100 minutes - $29.98 - 12/09/2003

Thanks!

Jeremy

[/ QUOTE ]

These will be added within 1 week. All will be 30% off.

Mark

[ QUOTE ]
Uzi said:
I don't even see the links - using Mozilla Firebird 0.6.1 /images/graemlins/stunned1.gif

Screenshot (sorry, a bit crappy): Look here (http://balthasar.nerv.de/~uwe/de_shoppingcart.jpg)

[/ QUOTE ]

Are you logged in? You can tell if you go to home page and it says Welcome under the logo.

Mark

[Uzi]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
Are you logged in? You can tell if you go to home page and it says Welcome under the logo.

[/ QUOTE ]

How do I log in? When I log in by clicking on "My Account" and then click on the cart (since the logo is no link to "home" anymore) still no links. When I enter "www.digitaleyes.net" manually after logging in still no Welcome. Cookies are enabled without any restrictions. /images/graemlins/stunned1.gif

[ QUOTE ]
Uzi said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
Are you logged in? You can tell if you go to home page and it says Welcome under the logo.

[/ QUOTE ]

How do I log in? When I log in by clicking on "My Account" and then click on the cart (since the logo is no link to "home" anymore) still no links. When I enter "www.digitaleyes.net" manually after logging in still no Welcome. Cookies are enabled without any restrictions. /images/graemlins/stunned1.gif

[/ QUOTE ]

Bryan and I are discussing the best user way to handle this...

If you click on Info Center and login it should store a cookie on your PC that identifies you. Try that and we are tinkering while you try it.

Mark

[Uzi]

I clicked and logged in and now I have "CFID" and "CFTOKEN" as cookies from DE.

Clicking on the cart link changes nothing in these two cookies.

[youth]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:

I did receive them. Still trying to dig out from being out of town at VSDA. Will hit you today.

Mark

[/ QUOTE ]

Anything anime topics come up at this VSDA gathering? Also did you recieve my email about some RMA's I need for Crest of the Stars CE &amp; .hack Vol. 3 LE with shipping refunded.

[ QUOTE ]
youth said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:

I did receive them. Still trying to dig out from being out of town at VSDA. Will hit you today.

Mark

[/ QUOTE ]

Anything anime topics come up at this VSDA gathering? Also did you recieve my email about some RMA's I need for Crest of the Stars CE &amp; .hack Vol. 3 LE with shipping refunded.

[/ QUOTE ]

Not much of note on anime at VSDA. Check your e-mail on other situation.

Mark

[ QUOTE ]
Uzi said:
I clicked and logged in and now I have "CFID" and "CFTOKEN" as cookies from DE.

Clicking on the cart link changes nothing in these two cookies.

[/ QUOTE ]

I am guessing it is something with your browser that we are not taking into account. We are researching it.

Mark

[Uzi]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
I am guessing it is something with your browser that we are not taking into account. We are researching it.

Mark

[/ QUOTE ]

You guessed right. /images/graemlins/sad.gif

It's Firebird's fault since on Mozilla 1.4 all works fine. /images/graemlins/cry00000.gif

[ QUOTE ]
Uzi said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
I am guessing it is something with your browser that we are not taking into account. We are researching it.

Mark

[/ QUOTE ]

You guessed right. /images/graemlins/sad.gif

It's Firebird's fault since on Mozilla 1.4 all works fine. /images/graemlins/cry00000.gif

[/ QUOTE ]

Sorry about that. Not sure why that would happen. Some browsers handle tables funny. I would almost bet it was there, you just couldn't see it.

Mark

[Uzi]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
Uzi said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
I am guessing it is something with your browser that we are not taking into account. We are researching it.

Mark

[/ QUOTE ]

You guessed right. /images/graemlins/sad.gif

It's Firebird's fault since on Mozilla 1.4 all works fine. /images/graemlins/cry00000.gif

[/ QUOTE ]

Sorry about that. Not sure why that would happen. Some browsers handle tables funny. I would almost bet it was there, you just couldn't see it.

Mark

[/ QUOTE ]

It's not your fault but it's funny that the cookie for the customerid won't show up in Firebird but in Mozilla.

Do you have any cookies originating from www.tag-board.com (http://www.tag-board.com)?

[ QUOTE ]
Uzi said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
Uzi said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
I am guessing it is something with your browser that we are not taking into account. We are researching it.

Mark

[/ QUOTE ]

You guessed right. /images/graemlins/sad.gif

It's Firebird's fault since on Mozilla 1.4 all works fine. /images/graemlins/cry00000.gif

[/ QUOTE ]

Sorry about that. Not sure why that would happen. Some browsers handle tables funny. I would almost bet it was there, you just couldn't see it.

Mark

[/ QUOTE ]

It's not your fault but it's funny that the cookie for the customerid won't show up in Firebird but in Mozilla.

Do you have any cookies originating from www.tag-board.com (http://www.tag-board.com)?

[/ QUOTE ]

Nope.

Mark

[DCTcorp]

I noticed that the used section was down again would you guys know when this will be back up as well as know when you guys will have the ability to pre-order Last Exile with box?
Thanks
DCTcorp

[jrutz]

[ QUOTE ]
DCTcorp said:
I noticed that the used section was down again would you guys know when this will be back up as well as know when you guys will have the ability to pre-order Last Exile with box?
Thanks
DCTcorp


[/ QUOTE ]

Mark said look for it next week, at 30% off (sweet).

Jeremy

[ QUOTE ]
DCTcorp said:
I noticed that the used section was down again would you guys know when this will be back up as well as know when you guys will have the ability to pre-order Last Exile with box?
Thanks
DCTcorp


[/ QUOTE ]

Took it down at 5 to cycle it. Will have it back up later tonight. Just freshening the inventory.

Adding a bunch of titles tomorrow.

Mark

Tons of anime....

Mark

[Sefer_Raziel]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
The problem is DEFINITELY not the country code. It was the company we were using for Air Mail consolidation. They were only used in June and the delay was caused by them sitting on the packages for weeks. That is why we switched carriers. Everything should be fine from here on out.

Mark
Digital Eyes


[/ QUOTE ]

The Code itself may not be the problem, more likely the format its printed in, for instance..

Sefer_Raziel
My St
Hornby
Christchurch NZ 8004

Is how the two shipments I've recived so far were addressed (with as I say, New Zealand hand written in). If you were to use the NZ code; the correct format for my country (and every other one I've ever shipped to) would be..

Sefer_Raziel
My St
Hornby
Christchurch 8004
NZ

I'm only trying to help here, I doubt the post office writes the country name in for fun /images/graemlins/happy.gif

And thank you, customer services replied to my Email re. the missing discs promptly.

[TheStrongMan]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
Uzi said:
No, you're right. It is double points week and double points are only valid for items that ship within this week.

I just got my Points update mail from DE.

I only hope they get X #6 with slipcover in stock - this week /images/graemlins/devil.gif - because I trusted Mark and cancelled at another place and ordered at DE!

[/ QUOTE ]

I have several hundred on order. We are just waiting on Pioneer to ship them.

Mark

[/ QUOTE ]

Hopefully soon! Do you have any way of asking Pioneer if they will be with Slipcovers or not?

[hub]

Nuts, count me in as one of those people who're still waiting. =\ Anyway, do you know when you'll be getting in more copies of Sakura Wars (TV) Vol.2? Thanks.

[ QUOTE ]
TwilightAria said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
Uzi said:
No, you're right. It is double points week and double points are only valid for items that ship within this week.

I just got my Points update mail from DE.

I only hope they get X #6 with slipcover in stock - this week /images/graemlins/devil.gif - because I trusted Mark and cancelled at another place and ordered at DE!

[/ QUOTE ]

I have several hundred on order. We are just waiting on Pioneer to ship them.

Mark

[/ QUOTE ]

Hopefully soon! Do you have any way of asking Pioneer if they will be with Slipcovers or not?

[/ QUOTE ]

I feel like a broken record. /images/graemlins/happy.gif

Pioneer has told me that ALL X titles will ALWAYS have the slipcovers. Something about needing them so the box fits right...

Mark

[ QUOTE ]
hub said:
Nuts, count me in as one of those people who're still waiting. =\ Anyway, do you know when you'll be getting in more copies of Sakura Wars (TV) Vol.2? Thanks.

[/ QUOTE ]

There were supposed to be here the 4th of August. They are probably in the warehouse waiting to be received.

Mark

Hey Mark, Awhile ago when One Stop was started up, I sent in some infromation on series (.hack, Sailor Moon).. but I never got anything back from you.. Haven't really had a chance to e-mail you about it (Busy with school, followed by HD crash, followed by more busyness)

Was wondering if you ever got them?

Galvatron@matrix-studios.com

[broke_as_usual]

Is it too late to make a pre-order?

[ QUOTE ]
broke_as_usual said:
Is it too late to make a pre-order?

[/ QUOTE ]

Nope. I have a ton left.

Mark

[ QUOTE ]
Galvatron said:
Hey Mark, Awhile ago when One Stop was started up, I sent in some infromation on series (.hack, Sailor Moon).. but I never got anything back from you.. Haven't really had a chance to e-mail you about it (Busy with school, followed by HD crash, followed by more busyness)

Was wondering if you ever got them?

Galvatron@matrix-studios.com

[/ QUOTE ]

Check your account. I think you will be happy.

Mark

[Eric]

Some things I ordered...

Title(manga): Cardcaptor Sakura #3
Order date: 02/16/03
Status: On Order. Back in stock Soon!

Title: FLCL Vol. 2
Order date: 06/08/03
Status: On Order. Back in stock Soon!

any hope of getting these, like, ever?

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
Galvatron said:
Hey Mark, Awhile ago when One Stop was started up, I sent in some infromation on series (.hack, Sailor Moon).. but I never got anything back from you.. Haven't really had a chance to e-mail you about it (Busy with school, followed by HD crash, followed by more busyness)

Was wondering if you ever got them?

Galvatron@matrix-studios.com

[/ QUOTE ]

Check your account. I think you will be happy.

Mark

[/ QUOTE ]

Make me very happy and tell me you still have X:SIX with Slipcase /images/graemlins/happy.gif

[Uzi]

[ QUOTE ]
Galvatron said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
Galvatron said:
Hey Mark, Awhile ago when One Stop was started up, I sent in some infromation on series (.hack, Sailor Moon).. but I never got anything back from you.. Haven't really had a chance to e-mail you about it (Busy with school, followed by HD crash, followed by more busyness)

Was wondering if you ever got them?

Galvatron@matrix-studios.com

[/ QUOTE ]

Check your account. I think you will be happy.

Mark

[/ QUOTE ]

Make me very happy and tell me you still have X:SIX with Slipcase /images/graemlins/happy.gif

[/ QUOTE ]

He already told us that Pioneer told him he'll get slipcases with the next delivery and he told us that he has several hundreds on order... /images/graemlins/happy.gif

works for me

[DrNate]

How long do reorders usually take? Is it a week or a month or more? I pre-ordered a non-anime cartoon (that makes this OT; sorry), but on the release date it was not in stock. I've never had this happen before, so I'm not certain how long I should be holding out before I start examining other options.

[mR_CaESaR]

Hi,

I've just ordered X 4-6 and was just wondering if X4 still has slip cases. Since X5 and X6 are "on order" I am pretty much sure those will get slip cases as it has been mentioned here before, now i am wondering if X4 still has slips.

thnx in advnace

[RichP]

[ QUOTE ]
DrNate said:
How long do reorders usually take?

[/ QUOTE ]

It depends.

I have had stuff on "reorder" both anime and non-anime be filled within a few days and within a few weeks. It all depends on how quickly the distributor can get stock from the DVD production company and then send it to DE for order fulfillment. If the distributor has it in stock, it might be only a day or two. If not, it might be a bit longer.

A couple of recent examples from my own order history:

Read or Die
Ordered 4 August
Shipped 13 August

20,000 Leagues under the Sea
Ordered 27 August
Shipped 6 August

In your specific case, DE might be receiving their pre-orders in 2 shipments. As your order wasn't processed on the first shipment, it will be fulfilled on the second shipment.

Personally, I wait a few weeks / month before wondering if I should jump out and order it elsewhere. Rare is the item I need now, so I generally wait for DE to restock and ship out to me.

[shokoti]

Any idea what the hold up is with Pioneer products right now? Other retailers seem to be back to normal judging by their stock indicators, while a lot is still out of stock on DE/AOS. It took a while for Heat Guy J to ship out, and now I have Argentosoma #4 and Sugar #3 on order. So I am curious.

Also, not wanting to be really pushy, since I do know you're busy, but I've still not had a reply to my e-mails.

[hub]

[ QUOTE ]
Galvatron said:
works for me

[/ QUOTE ]

Same here, though I'm *still* waiting for them to ship me my copy of Sakura Wars (TV) Vol.2...and I just got a shipping confirmation for Vol.3! &gt;_&lt;+

[stcoop]

[ QUOTE ]
shokoti said:
Any idea what the hold up is with Pioneer products right now? Other retailers seem to be back to normal judging by their stock indicators, while a lot is still out of stock on DE/AOS. It took a while for Heat Guy J to ship out, and now I have Argentosoma #4 and Sugar #3 on order. So I am curious.

[/ QUOTE ]

Yup, I'm waiting for Sugar #3 too and Master Keaton #2, and of course X #6 too. But worst of all is that fact that I've just been told by CS that FLCL #3 has been discontinued three weeks after its release! And it's not just Digital Eyes having the problem. I originally had all four of those DVDs preordered months in advance at Deep Discount DVD and they still haven't got any copies in stock.

[Earendil]

Maybe it is just that I can't find them, but I would really like to see Digitaleyes stock these titles. I have a store credit that won't last long otherwise.

Has anyone here ordered them from DE?

[shokoti]

[ QUOTE ]
Simon Cooper said:
And it's not just Digital Eyes having the problem. I originally had all four of those DVDs preordered months in advance at Deep Discount DVD and they still haven't got any copies in stock.

[/ QUOTE ]
Yes, but DDD use the same fulfillment (Infinity Resources) as Digital Eyes. I believe DVDPlanet uses IR now, too.

I knew that Pioneer changed their distribution method in late June/early July, and that caused stock problems, but what I meant when I said "other retailers" were back to normal was places like Amazon, etc, that don't use the same place.

[broke_as_usual]

I can't find a page for this and I need to make a pre-order.

[ QUOTE ]
Galvatron said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
Galvatron said:
Hey Mark, Awhile ago when One Stop was started up, I sent in some infromation on series (.hack, Sailor Moon).. but I never got anything back from you.. Haven't really had a chance to e-mail you about it (Busy with school, followed by HD crash, followed by more busyness)

Was wondering if you ever got them?

Galvatron@matrix-studios.com

[/ QUOTE ]

Check your account. I think you will be happy.

Mark

[/ QUOTE ]

Make me very happy and tell me you still have X:SIX with Slipcase /images/graemlins/happy.gif

[/ QUOTE ]

Darn things are still on order with Pioneer. :-(

Mark

[ QUOTE ]
Soujiro the Tenken said:
Some things I ordered...

Title(manga): Cardcaptor Sakura #3
Order date: 02/16/03
Status: On Order. Back in stock Soon!

Title: FLCL Vol. 2
Order date: 06/08/03
Status: On Order. Back in stock Soon!

any hope of getting these, like, ever?

[/ QUOTE ]

I have been having problems with SynchPoint releases and will be working with them this week. We are now direct with Tokyopop for Manga and should have this in stock later this month.

Mark

[ QUOTE ]
DrNate said:
How long do reorders usually take? Is it a week or a month or more? I pre-ordered a non-anime cartoon (that makes this OT; sorry), but on the release date it was not in stock. I've never had this happen before, so I'm not certain how long I should be holding out before I start examining other options.

[/ QUOTE ]

E-mail me with the specifics and I will find out for you. Usually it is pretty quick, but depends on the title/studio.

Mark

[ QUOTE ]
mR_CaESaR said:
Hi,

I've just ordered X 4-6 and was just wondering if X4 still has slip cases. Since X5 and X6 are "on order" I am pretty much sure those will get slip cases as it has been mentioned here before, now i am wondering if X4 still has slips.

thnx in advnace

[/ QUOTE ]

All volumes of X will ALWAYS ship with the slipcases according to Veronica at Pioneer.

Mark

[ QUOTE ]
shokoti said:
Any idea what the hold up is with Pioneer products right now? Other retailers seem to be back to normal judging by their stock indicators, while a lot is still out of stock on DE/AOS. It took a while for Heat Guy J to ship out, and now I have Argentosoma #4 and Sugar #3 on order. So I am curious.

Also, not wanting to be really pushy, since I do know you're busy, but I've still not had a reply to my e-mails.

[/ QUOTE ]

I am going to check with Pioneer today and see what the problem is right now. As for your e-mails, you will have a response today. Promise. /images/graemlins/happy.gif

[ QUOTE ]
Simon Cooper said:
[ QUOTE ]
shokoti said:
Any idea what the hold up is with Pioneer products right now? Other retailers seem to be back to normal judging by their stock indicators, while a lot is still out of stock on DE/AOS. It took a while for Heat Guy J to ship out, and now I have Argentosoma #4 and Sugar #3 on order. So I am curious.

[/ QUOTE ]

Yup, I'm waiting for Sugar #3 too and Master Keaton #2, and of course X #6 too. But worst of all is that fact that I've just been told by CS that FLCL #3 has been discontinued three weeks after its release! And it's not just Digital Eyes having the problem. I originally had all four of those DVDs preordered months in advance at Deep Discount DVD and they still haven't got any copies in stock.

[/ QUOTE ]

I think you were told wrong by CS about FLCL #3. I will be talking to SynchPoint and will get definite answers this week.

Mark

[ QUOTE ]
shokoti said:
[ QUOTE ]
Simon Cooper said:
And it's not just Digital Eyes having the problem. I originally had all four of those DVDs preordered months in advance at Deep Discount DVD and they still haven't got any copies in stock.

[/ QUOTE ]
Yes, but DDD use the same fulfillment (Infinity Resources) as Digital Eyes. I believe DVDPlanet uses IR now, too.

I knew that Pioneer changed their distribution method in late June/early July, and that caused stock problems, but what I meant when I said "other retailers" were back to normal was places like Amazon, etc, that don't use the same place.

[/ QUOTE ]

Good answer. I think it may be a receiving issue at warehouse. Will talk to Pioneer today.

Mark

[ QUOTE ]
Earendil said:
Maybe it is just that I can't find them, but I would really like to see Digitaleyes stock these titles. I have a store credit that won't last long otherwise.

Has anyone here ordered them from DE?

[/ QUOTE ]

We just opened up with Animego and will be adding their catalog to the site shortly.

Mark

[ QUOTE ]
broke_as_usual said:
I can't find a page for this and I need to make a pre-order.

[/ QUOTE ]

http://www.digitaleyes.net/Details.cfm?info=MBI003342

Thanks,

Mark

[nekobus]

[ QUOTE ]
Simon Cooper said:
[ QUOTE ]
shokoti said:
Any idea what the hold up is with Pioneer products right now? Other retailers seem to be back to normal judging by their stock indicators, while a lot is still out of stock on DE/AOS. It took a while for Heat Guy J to ship out, and now I have Argentosoma #4 and Sugar #3 on order. So I am curious.

[/ QUOTE ]

Yup, I'm waiting for Sugar #3 too and Master Keaton #2, and of course X #6 too. But worst of all is that fact that I've just been told by CS that FLCL #3 has been discontinued three weeks after its release!

[/ QUOTE ]

If you're looking at the FLCL #3 with box version, some retailers have it as "discontinued" because it was a LE which has sold out.

[shokoti]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
I am going to check with Pioneer today and see what the problem is right now.

[/ QUOTE ]
Cool. Since I order a lot of Pioneer/Bandai stuff, this can be off-putting when new releases are on backorder for a while.

[ QUOTE ]
As for your e-mails, you will have a response today. Promise. /images/graemlins/happy.gif

[/ QUOTE ]
Cool. /images/graemlins/happy.gif There are a couple of things I'm hoping to grab in the sale with some credit.

[stcoop]

[ QUOTE ]
nekobus said: If you're looking at the FLCL #3 with box version, some retailers has it as "discountinued" because it was a LE which has sold out.

[/ QUOTE ]

Nope just the regular edition. I've never had much interest in boxes even less so now that I'm putting all my DVDs into thinpaks.

Luckily I ordered a copy from DVD Universe last Friday and they shipped it yesterday. So I plan on cancelling the rest of my Digital Eyes orders today and getting my DVDs from a company who can actually get new releases in when they're released.

[xstylus]

Hello, Mark.

I haven't been visiting the AoDVD forums as much as I used to, but I'm glad to see more reps from online stores such as yours have appeared since then, and thanks. ^_^

Now here comes the part where I grill you. (grin)

I've looked at your latest sale, and some of your deals... well, aren't, to be blunt. Almost all don't even beat your own preorder prices, which in my opinion are also rather high. With that having been said, the dropdead price I have for buying a DVD is 43.2% off of MSRP, and I was getting it... ...up until 4 months ago when some retailers started tightening up their deals. Has there been some sort of major change or wholesale pricing increase which has caused vendors to tighten back so extremely? I know Pioneer has ridiculously insane wholesale prices, and I've started to discover that as of recent my 43.2%-off-MSRP dropdead price is, much to my shock, actually lower than some vendor's wholesale prices. What's going on?

[ QUOTE ]
Simon Cooper said:
[ QUOTE ]
nekobus said: If you're looking at the FLCL #3 with box version, some retailers has it as "discountinued" because it was a LE which has sold out.

[/ QUOTE ]

Nope just the regular edition. I've never had much interest in boxes even less so now that I'm putting all my DVDs into thinpaks.

Luckily I ordered a copy from DVD Universe last Friday and they shipped it yesterday. So I plan on cancelling the rest of my Digital Eyes orders today and getting my DVDs from a company who can actually get new releases in when they're released.

[/ QUOTE ]

I checked your orders and the hold up was because you selected the Hold Until Complete box on your order. This prevents your order from shipping if even one item is not in stock.

I have contacted Pioneer and everything is now working smoothly. We already have the 8/26 releases in stock and should be receiving everything on time so we can ship for receipt on release date.

I am sorry that there was a problem.

Thanks,

Mark

[ QUOTE ]
XStylus said:
Hello, Mark.

I haven't been visiting the AoDVD forums as much as I used to, but I'm glad to see more reps from online stores such as yours have appeared since then, and thanks. ^_^

Now here comes the part where I grill you. (grin)

I've looked at your latest sale, and some of your deals... well, aren't, to be blunt. Almost all don't even beat your own preorder prices, which in my opinion are also rather high. With that having been said, the dropdead price I have for buying a DVD is 43.2% off of MSRP, and I was getting it... ...up until 4 months ago when some retailers started tightening up their deals. Has there been some sort of major change or wholesale pricing increase which has caused vendors to tighten back so extremely? I know Pioneer has ridiculously insane wholesale prices, and I've started to discover that as of recent my 43.2%-off-MSRP dropdead price is, much to my shock, actually lower than some vendor's wholesale prices. What's going on?



[/ QUOTE ]

We use a strict cost plus method in pricing. There is no anime studio that I can afford to sell at 43.2% off retail. After our reward program, free shipping, labor, etc. that would put us at a loss on every order. With volume we could lose a ton of cash. /images/graemlins/happy.gif
The days of online retailing pushing for volume no matter the loss have ended.

Thanks,

Mark

[Amasawa]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
shokoti said:
Any idea what the hold up is with Pioneer products right now? Other retailers seem to be back to normal judging by their stock indicators, while a lot is still out of stock on DE/AOS. It took a while for Heat Guy J to ship out, and now I have Argentosoma #4 and Sugar #3 on order. So I am curious.

Also, not wanting to be really pushy, since I do know you're busy, but I've still not had a reply to my e-mails.

[/ QUOTE ]

I am going to check with Pioneer today and see what the problem is right now. As for your e-mails, you will have a response today. Promise. /images/graemlins/happy.gif

[/ QUOTE ]

I'd like to hear what the status is with Pioneer titles as well. I have three that went from preorder to "On Order. Back in stock Soon!"

Ai Yori Aoshi Vol. 4: Truly Yours ordered: 07/19/03

Banner of the Stars II Vol. 1: Hunters ordered: 07/20/03

Junkers Come Here ordered: 07/27/03

Thanks.

[ QUOTE ]
Amasawa said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
shokoti said:
Any idea what the hold up is with Pioneer products right now? Other retailers seem to be back to normal judging by their stock indicators, while a lot is still out of stock on DE/AOS. It took a while for Heat Guy J to ship out, and now I have Argentosoma #4 and Sugar #3 on order. So I am curious.

Also, not wanting to be really pushy, since I do know you're busy, but I've still not had a reply to my e-mails.

[/ QUOTE ]

I am going to check with Pioneer today and see what the problem is right now. As for your e-mails, you will have a response today. Promise. /images/graemlins/happy.gif

[/ QUOTE ]

I'd like to hear what the status is with Pioneer titles as well. I have three that went from preorder to "On Order. Back in stock Soon!"

Ai Yori Aoshi Vol. 4: Truly Yours ordered: 07/19/03

Banner of the Stars II Vol. 1: Hunters ordered: 07/20/03

Junkers Come Here ordered: 07/27/03

Thanks.

[/ QUOTE ]

We had some POs that were not properly processed through EDI. This caused our shipments to not occur since the orders were not received at Pioneer. All is now fixed and the missing titles are supposed to be in here this week. Everything is totally back to normal with the Pioneer titles.

Thanks,

Mark

[RichP]

Did I miss an announcement?

I just tried to call the customer service department at the number listed on the website (1-888-993-6344) and got a recording that the service department was now closed and to call back during normal business ours. I called at 2:42 PM Pacific Daylight Time, which would be 4:42 PM Central Daylight Time / 5:42 PM Central Standard Time.

Your website states: We answer our phone from 8 AM until 7 PM Central Standard Time Monday through Friday. Saturday 9AM to 5PM. We are closed on Sunday.

Did everyone go home early today (Wednesday?) Or did I miss some announcement indicating shorter hours than listed on the website?

[ QUOTE ]
RichP said:
Did I miss an announcement?

I just tried to call the customer service department at the number listed on the website (1-888-993-6344) and got a recording that the service department was now closed and to call back during normal business ours. I called at 2:42 PM Pacific Daylight Time, which would be 4:42 PM Central Daylight Time / 5:42 PM Central Standard Time.

Your website states: We answer our phone from 8 AM until 7 PM Central Standard Time Monday through Friday. Saturday 9AM to 5PM. We are closed on Sunday.

Did everyone go home early today (Wednesday?) Or did I miss some announcement indicating shorter hours than listed on the website?

[/ QUOTE ]

Call again. I have multiple people take a break. They are answering the phones.

Mark

[RichP]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
Call again. I have multiple people take a break. They are answering the phones.

Mark

[/ QUOTE ]

I did and Jaimie (sp?) answered. The problem was resolved. Thanks for the quick reply and letting me take care of a minor issue promptly.

[broke_as_usual]

Thanks. It only shows when you search DE not AOS.

[broke_as_usual]

http://forums.animeondvd.com/showthreaded.php?Cat=&amp;Number=144788&amp;page=0&amp;view=co llapsed&amp;sb=5&amp;o=&amp;vc=1

[ QUOTE ]
broke_as_usual said:
Thanks. It only shows when you search DE not AOS.

[/ QUOTE ]

Thanks for clarifying. It now is in the AOS search index.

Mark

When will you have Ai Yori Aoshi Vol. #5 available for preorder?

Thanks
Corey

Being a New International Customer, I have to fax a photocopy of my credit card's front and back side and billing statement to DE... However, I haven't been lucky with any of the numbers I found on their webpage. I tried 800-649-9351 (non-existent number), 615-354-0012 and 615-354-6408 (fax machine says: communication error) and 888-993-6344 (answering machine), plus international code. I can reach a number in the USA, so I think I got the international code thing right. I also tried all the numbers several times. Can anyone please tell me which number to use? ASAP would be nice, so I can reap the benefits of their current anime sale. /images/graemlins/happy.gif
Cheers, Immortal

[shokoti]

Mark posted a while back, around the switch in fulfilment, that it's no longer necessary to have your card verified in this way. If I were you, I'd just place the orders now. If they do still need it, they can always ask you.

[broke_as_usual]

When will this item be back in stock?

[Mad-B-Man]

I heard that ADV released a fixed version of the disk. I not sure when though. Are the disks in stock the fixed version? I don't really want to go through the hassle of sending it back for a replacment.

Also I see two versions of "The silent Service". I only found a few differences in the extras from both. Are there any major changes in the Audio/Video?

[ QUOTE ]
SkullKnight said:
When will you have Ai Yori Aoshi Vol. #5 available for preorder?

Thanks
Corey

[/ QUOTE ]

Should have it up within a week.

Mark

[ QUOTE ]
Immortal said:
Being a New International Customer, I have to fax a photocopy of my credit card's front and back side and billing statement to DE... However, I haven't been lucky with any of the numbers I found on their webpage. I tried 800-649-9351 (non-existent number), 615-354-0012 and 615-354-6408 (fax machine says: communication error) and 888-993-6344 (answering machine), plus international code. I can reach a number in the USA, so I think I got the international code thing right. I also tried all the numbers several times. Can anyone please tell me which number to use? ASAP would be nice, so I can reap the benefits of their current anime sale. /images/graemlins/happy.gif
Cheers, Immortal

[/ QUOTE ]

We don't need the fax anymore. You can just submit your order and we will contact you if we have a problem verifying your info.

Mark

[ QUOTE ]
shokoti said:
Mark posted a while back, around the switch in fulfilment, that it's no longer necessary to have your card verified in this way. If I were you, I'd just place the orders now. If they do still need it, they can always ask you.

[/ QUOTE ]

Good call! Sale kept me buried last week. Sorry for the absence.

Mark

[ QUOTE ]
broke_as_usual said:
When will this item be back in stock?

[/ QUOTE ]

We have had them on order since May. It sounds like a misplaced PO. I have the buyer re-doing the PO. Should be back in stock in 7-14 days.

Mark

[ QUOTE ]
Mad-B-Man said:
I heard that ADV released a fixed version of the disk. I not sure when though. Are the disks in stock the fixed version? I don't really want to go through the hassle of sending it back for a replacment.

Also I see two versions of "The silent Service". I only found a few differences in the extras from both. Are there any major changes in the Audio/Video?

[/ QUOTE ]

The Voices of a Distant Star just came in from ADV so they should be the fixed copies. Silent Service is the same DVD as before. It has just been repriced.

Mark

[shokoti]

OK, I sent an e-mail to CS late last week and haven't had a reply yet, so I thought I'd post here and see what sort of response I get.

Basically, I have three orders, one shipped (1 disc) on 21st July, the other two (one of 1 disc, the other 2 discs) on 22nd July. None have arrived yet, and it's way beyond the usual timeframe in which I receive discs from DE (around 12 working days, usually). It's also been over 20 working days now. I'm really concerned that they're not going to turn up (note that these are international shipments).

Usually, I wouldn't be so concerned. But, two other orders, one shipped on 29th July, and the other 4th August, turned up together on 16th August. I'm not really sure what to do now. I have two other orders (1 disc and 4 discs) currently in transit, and another waiting to ship (eventually, ships in 24 hours has turned into several days, lol /images/graemlins/tongue.gif). But it's worrying to think that 4 discs might have fallen into the void.

Anyone else still waiting for discs shipped a while ago, or had a similar experience?

[broke_as_usual]

Thanks. When will FLCL Vol. 2 be back in stock. Also, are double points weeks a monthly or bi-monthly promotion?

[ QUOTE ]
broke_as_usual said:
Thanks. When will FLCL Vol. 2 be back in stock. Also, are double points weeks a monthly or bi-monthly promotion?

[/ QUOTE ]

I hope to have all volumes of FLCL in stock very soon. Points are not on a particular schedule. I usually do them on a slow release week.

Mark

[ QUOTE ]
shokoti said:
OK, I sent an e-mail to CS late last week and haven't had a reply yet, so I thought I'd post here and see what sort of response I get.

Basically, I have three orders, one shipped (1 disc) on 21st July, the other two (one of 1 disc, the other 2 discs) on 22nd July. None have arrived yet, and it's way beyond the usual timeframe in which I receive discs from DE (around 12 working days, usually). It's also been over 20 working days now. I'm really concerned that they're not going to turn up (note that these are international shipments).

Usually, I wouldn't be so concerned. But, two other orders, one shipped on 29th July, and the other 4th August, turned up together on 16th August. I'm not really sure what to do now. I have two other orders (1 disc and 4 discs) currently in transit, and another waiting to ship (eventually, ships in 24 hours has turned into several days, lol /images/graemlins/tongue.gif). But it's worrying to think that 4 discs might have fallen into the void.

Anyone else still waiting for discs shipped a while ago, or had a similar experience?

[/ QUOTE ]

Dani,

Just e-mail me directly if you don't get a response from CS. No sense wasting forum bandwidth with CS solutions. If you will e-mail me, I can look at the specific orders.

Thanks,

Mark

[shokoti]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
Just e-mail me directly if you don't get a response from CS. No sense wasting forum bandwidth with CS solutions. If you will e-mail me, I can look at the specific orders.

[/ QUOTE ]
Spookily, I just received an e-mail from CS telling me to give it until 1st September, which isn't a problem. If I do have problems later, though, I will e-mail you. /images/graemlins/happy.gif

I wouldn't normally post such a question here, I just thought it'd be interesting to see if others had any similar problems, since I remember at one point (as I think came up in the last thread) there was a bit of a delay all-round in international shipping, and don't want to be bugging you guys if it's just a general delay in the post.

[broke_as_usual]

[ QUOTE ]
Points are not on a particular schedule. I usually do them on a slow release week.

[/ QUOTE ]

You'll let me know when you do another one then, right?

[ QUOTE ]
broke_as_usual said:
[ QUOTE ]
Points are not on a particular schedule. I usually do them on a slow release week.

[/ QUOTE ]

You'll let me know when you do another one then, right?

[/ QUOTE ]

Maybe not individually /images/graemlins/cool.gif, but we will certainly announce it here or in the mailing list.

Mark

[broke_as_usual]

Announce it here because for some reason I can't enter my name into the mailing list. That's why I keep asking. I didn't know you were making the announcements in the mailing list e-mails.

[Mito]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
SkullKnight said:
When will you have Ai Yori Aoshi Vol. #5 available for preorder?

Thanks
Corey

[/ QUOTE ]

Should have it up within a week.

Mark

[/ QUOTE ]

Should Sugar, A Little Snow Fairy #4 be listed at about the same time?

I'm having the same problem, I can't get my name on the mailing list either.

[jrutz]

[ QUOTE ]
Geez said:
I'm having the same problem, I can't get my name on the mailing list either.

[/ QUOTE ]

Me neither, but I just thought it wasn't functional yet.

Jeremy

[mR_CaESaR]

just wondering how much longer it will take to restock X5 and X6? Its been 2 weeks since my order and theres still no stock /images/graemlins/depresse.gif /images/graemlins/cry00000.gif

thanks mark

[zero]

[ QUOTE ]
mR_CaESaR said:
just wondering how much longer it will take to restock X5 and X6? Its been 2 weeks since my order and theres still no stock /images/graemlins/depresse.gif /images/graemlins/cry00000.gif

thanks mark

[/ QUOTE ]
I called about X6 today and the CSR had no idea when they are going to get them in, something about a problem at the distributer. I've had X6 on order since 6/24 if it's any conciliation, I don't think anyone who has ordered X6 through DE has gotten it yet.

[Amasawa]

[ QUOTE ]
shokoti said:
I wouldn't normally post such a question here, I just thought it'd be interesting to see if others had any similar problems, since I remember at one point (as I think came up in the last thread) there was a bit of a delay all-round in international shipping, and don't want to be bugging you guys if it's just a general delay in the post.

[/ QUOTE ]

I'm in California. Usually I get shipments in ten days or less. I'm still waiting for Noir Vol. 5: Terminal Velocity shipped 07/31/2003. It's been 27 days. Three orders shipped after Noir have arrived.

[littleharlock]

Why is it that you show Gun Frontier Vol. 3 to be available at 30th of September 2003 while other retailers allready have this disc in stock?

so far
yours
littleharlock

Yes.

Mark

[ QUOTE ]
broke_as_usual said:
Announce it here because for some reason I can't enter my name into the mailing list. That's why I keep asking. I didn't know you were making the announcements in the mailing list e-mails.

[/ QUOTE ]

Are you receiving an error message?

Mark

[ QUOTE ]
jrutz said:
[ QUOTE ]
Geez said:
I'm having the same problem, I can't get my name on the mailing list either.

[/ QUOTE ]

Me neither, but I just thought it wasn't functional yet.

Jeremy

[/ QUOTE ]

It was broken, but I fixed it about 1 week ago. You might give it a try. I just checked it and was able to subscribe.

Mark

[ QUOTE ]
zero said:
[ QUOTE ]
mR_CaESaR said:
just wondering how much longer it will take to restock X5 and X6? Its been 2 weeks since my order and theres still no stock /images/graemlins/depresse.gif /images/graemlins/cry00000.gif

thanks mark

[/ QUOTE ]
I called about X6 today and the CSR had no idea when they are going to get them in, something about a problem at the distributer. I've had X6 on order since 6/24 if it's any conciliation, I don't think anyone who has ordered X6 through DE has gotten it yet.

[/ QUOTE ]

I am following up on X V6 and V5. We have both ordered and I need to confirm availability with Pioneer.

Thanks,

Mark

[ QUOTE ]
Amasawa said:
[ QUOTE ]
shokoti said:
I wouldn't normally post such a question here, I just thought it'd be interesting to see if others had any similar problems, since I remember at one point (as I think came up in the last thread) there was a bit of a delay all-round in international shipping, and don't want to be bugging you guys if it's just a general delay in the post.

[/ QUOTE ]

I'm in California. Usually I get shipments in ten days or less. I'm still waiting for Noir Vol. 5: Terminal Velocity shipped 07/31/2003. It's been 27 days. Three orders shipped after Noir have arrived.

[/ QUOTE ]

Sounds like a lost package. E-mail me and I will get it reshipped for you.

Mark
markharrill@digitaleyes.net

[ QUOTE ]
littleharlock said:
Why is it that you show Gun Frontier Vol. 3 to be available at 30th of September 2003 while other retailers allready have this disc in stock?

so far
yours
littleharlock

[/ QUOTE ]

Put the wrong date in. I have it in stock too.

Mark

[broke_as_usual]

[ QUOTE ]
Are you receiving an error message?

[/ QUOTE ]

I just tried and I was able to join. Before I kept getting some kind error but I can't remember what kind it was.

[Uzi]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
I am following up on X V6 and V5. We have both ordered and I need to confirm availability with Pioneer.

[/ QUOTE ]

I though your Pioneer rep (Veronica?) stated something about every X6 will have slipcase and arrive soon? Please, Pioneer, get some X6 to DE!

[Abstract Puppy]

Hi,

I just recieved an email stating that my order for FLCL Vol 3 (placed 7/6/03) was cancelled due to it being dicontinued by the manufacturer. Is this true or is it just an error in your system? FLCL Vol 3 is still available to be ordered on the site so I believe it may just be an error.

Neil

[broke_as_usual]

Why don't you carry this (http://www.rightstuf.com/aod/usmd2008) version of the TV series? One has a MSRP of $69.99 and the other for $129.95. Are going to carry the TV version with the lower MSRP?

[DCTcorp]

I just noticed that the retail of Legend of Himiko has dropped to $69.99 I was wondering if you guys will drop the price and sell it at a lower price now?
Thanks
DCTcorp

[Amasawa]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
Amasawa said:
[ QUOTE ]
shokoti said:
I wouldn't normally post such a question here, I just thought it'd be interesting to see if others had any similar problems, since I remember at one point (as I think came up in the last thread) there was a bit of a delay all-round in international shipping, and don't want to be bugging you guys if it's just a general delay in the post.

[/ QUOTE ]

I'm in California. Usually I get shipments in ten days or less. I'm still waiting for Noir Vol. 5: Terminal Velocity shipped 07/31/2003. It's been 27 days. Three orders shipped after Noir have arrived.

[/ QUOTE ]

Sounds like a lost package. E-mail me and I will get it reshipped for you.

Mark
markharrill@digitaleyes.net

[/ QUOTE ]

I emailed Mark and got a prompt reply saying that a replacement was scheduled to ship. Almost immediately, the shipping confirmation email came in. Thanks for taking care of this so quickly. This reminds me why I order primarily from Digital Eyes.

It is a great contrast to the hassle I got from another company who scrambled my shipping address and then made me wait a month for the Post Office to return the misdirected package before they would ship a replacement. This was after the Post Office had sent notice that it was undeliverable and would be returned to sender. As one might expect, I no longer order from that company.

[ QUOTE ]
Abstract Puppy said:
Hi,

I just recieved an email stating that my order for FLCL Vol 3 (placed 7/6/03) was cancelled due to it being dicontinued by the manufacturer. Is this true or is it just an error in your system? FLCL Vol 3 is still available to be ordered on the site so I believe it may just be an error.

Neil

[/ QUOTE ]

It is a glitch due to us having trouble getting synchpoint titles. I will do some checking on it.

Mark

[ QUOTE ]
broke_as_usual said:
Why don't you carry this (http://www.rightstuf.com/aod/usmd2008) version of the TV series? One has a MSRP of $69.99 and the other for $129.95. Are going to carry the TV version with the lower MSRP?


[/ QUOTE ]

Missed the price drop. It has now been lowered.

Mark
Digital Eyes

[ QUOTE ]
DCTcorp said:
I just noticed that the retail of Legend of Himiko has dropped to $69.99 I was wondering if you guys will drop the price and sell it at a lower price now?
Thanks
DCTcorp


[/ QUOTE ]


It has been lowered.

Mark
Digital Eyes

[Chris Beveridge]

A title released this week from Kitty, aka Media Blasters, is Darling. It's somewhat hard to find at a number of shops, but it's noticeably absent here.

[broke_as_usual]

Sweet.

[mattsh]

deleted

[Nork22]

Mark,

I've I bought a few items I the past week, and it shows in the status that they are In-Stock (Ship in 24 hours)

(removed order #s -- wolve)

I've been waiting for over a week for them to ship but it's been taking it's time. Also since all of these items are seperate orders, would it be possible to combine all of these together. /images/graemlins/happy.gif

[zero]

[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
zero said:
[ QUOTE ]
mR_CaESaR said:
just wondering how much longer it will take to restock X5 and X6? Its been 2 weeks since my order and theres still no stock /images/graemlins/depresse.gif /images/graemlins/cry00000.gif

thanks mark

[/ QUOTE ]
I called about X6 today and the CSR had no idea when they are going to get them in, something about a problem at the distributer. I've had X6 on order since 6/24 if it's any conciliation, I don't think anyone who has ordered X6 through DE has gotten it yet.

[/ QUOTE ]

I am following up on X V6 and V5. We have both ordered and I need to confirm availability with Pioneer.

Thanks,

Mark

[/ QUOTE ]

Did you ever find anything out about the X volumes?, Mark?

[broke_as_usual]

DO NOT post your order numbers on this board. Are you crazy? Please e-mail ALL PERSONAL INFORMATION, ORDER NUMBER, etc. to markharrill@digitaleyes.net

[broke_as_usual]

DO NOT post any kind of order number in the posts you make on this board. E-mail him at markharrill@digitaleyes.net

[ QUOTE ]
Chris Beveridge said:
A title released this week from Kitty, aka Media Blasters, is Darling. It's somewhat hard to find at a number of shops, but it's noticeably absent here.

[/ QUOTE ]

Don't know how I missed it. Will have it added to the system.

Mark

[TheStrongMan]

[ QUOTE ]
zero said:
[ QUOTE ]
DigitalEyes/AnimeOneStop said:
[ QUOTE ]
zero said:
[ QUOTE ]
mR_CaESaR said:
just wondering how much longer it will take to restock X5 and X6? Its been 2 weeks since my order and theres still no stock /images/graemlins/depresse.gif /images/graemlins/cry00000.gif

thanks mark

[/ QUOTE ]
I called about X6 today and the CSR had no idea when they are going to get them in, something about a problem at the distributer. I've had X6 on order since 6/24 if it's any conciliation, I don't think anyone who has ordered X6 through DE has gotten it yet.

[/ QUOTE ]

I am following up on X V6 and V5. We have both ordered and I need to confirm availability with Pioneer.

Thanks,

Mark

[/ QUOTE ]

Did you ever find anything out about the X volumes?, Mark?

[/ QUOTE ]

Tell the Pioneer Distrubution Gods that I am willing to offer some ADV DVDs as sacrfice to them if they will just ship you the X DVDs. /images/graemlins/devil.gif