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View Full Version : Ghost in the Shell: Stand Alone Complex vol.2 Special Edition


09-18-2004, 02:13 AM
Not so much a glitch as is a big screw-up. The Dolby Digital and DTS discs are both mislabeled. The disc labeled as DTS was in fact the Dolby Digital and vice-versa. /images/graemlins/stunned1.gif

09-18-2004, 05:41 AM
http://forums.animeondvd.com/showflat.php?Cat=&Number=681473&page=0&view=collap sed&sb=5&o=&fpart=1

Then I guess it could be possible that they put the correct labeled discs in its corresponding case, but since they were misprinted chances are now that everyone who bought the regular edition got only the DTS disc.

slerch666
09-18-2004, 06:36 AM
That would really piss my sister off if that's the case, as she can't use the DTS discs...

We should make bets for how many discs out of this series will have some sort of screw up. They messed up all of .hack//lott, maybe this will work out that way too! /images/graemlins/cry00000.gif

09-18-2004, 06:58 AM
Makes me wonder if this is a problem with Bandai... or Manga

just adding a log to the fire /images/graemlins/sdsmiley.gif

demonanya
09-18-2004, 07:15 AM
[ QUOTE ]
nekonene said:
Makes me wonder if this is a problem with Bandai... or Manga

just adding a log to the fire /images/graemlins/sdsmiley.gif

[/ QUOTE ]

Technically it should be the fault of Bandai, Manga are only the distributor for it in the US, unless as part of them being distributor they also oversee the production of the labelling and so forth.

Bonex
09-18-2004, 09:21 AM
Oh my! Again? /images/graemlins/anger200.gif
Please, be our guinea pig /images/graemlins/sdsmiley.gif Is everything ok, apart for the incorrect labelling? /images/graemlins/depresse.gif

BigFire
09-18-2004, 10:33 AM
[ QUOTE ]
Shokara said:
Not so much a glitch as is a big screw-up. The Dolby Digital and DTS discs are both mislabeled. The disc labeled as DTS was in fact the Dolby Digital and vice-versa. /images/graemlins/stunned1.gif

[/ QUOTE ]

I bought a regular version on Friday. It contains a disk labeled regular, but was a DTS disk. I'm not sure how they're going to handle this problem.

demonanya
09-18-2004, 11:38 AM
With all these screw ups happening should be interesting to see how the UK release turns out. It's going to be a first for me to actually collect a UK anime release, I just hope there are no problems whatsoever.

32fe74
09-18-2004, 11:38 AM
Perhaps the switch only affects some batch(es). What are your discs's i.d. numbers etc round the hole?

BigFire
09-18-2004, 01:00 PM
[ QUOTE ]
Grant Oldman said:
Perhaps the switch only affects some batch(es). What are your discs's i.d. numbers etc round the hole?

[/ QUOTE ]

AS 25201.1.A VA01 IFPI L906

Skywise
09-18-2004, 01:19 PM
The disc ID is stamped by the pressing plant during production, and thus the ID code for the DTS disc should be the same regardless of what silk screen is used. Same for the regular one (those with the LE set, if you check the discs you should find them different). I think a more relevant question to ask is "Does anyone have a non-mislabelled disc?".

Soulblazer
09-18-2004, 01:41 PM
Actually this is bad. It doesn't really affect people who bought the special edition, but some people buy the regular edition because they can't play the DTS track.

treatment
09-18-2004, 02:01 PM
[ QUOTE ]
Shokara said:
Not so much a glitch as is a big screw-up. The Dolby Digital and DTS discs are both mislabeled. The disc labeled as DTS was in fact the Dolby Digital and vice-versa. /images/graemlins/stunned1.gif

[/ QUOTE ]

heh!

My copy is still not here, tho.

We got Mangled, I tell yah! MANGLED!!! /images/graemlins/sdsmiley.gif

ic14
09-18-2004, 02:07 PM
[ QUOTE ]
treatment said:
We got Mangled, I tell yah! MANGLED!!! /images/graemlins/sdsmiley.gif

[/ QUOTE ]
cept that Manga only distributed it, not made the discs

treatment
09-18-2004, 02:11 PM
[ QUOTE ]
IanC said:
[ QUOTE ]
treatment said:
We got Mangled, I tell yah! MANGLED!!! /images/graemlins/sdsmiley.gif

[/ QUOTE ]
cept that Manga only distributed it, not made the discs

[/ QUOTE ]

Last time I check about manufacturing process and distribution, one needs to do quality-checking and verification __BEFORE__ distributing. So, even if Bandai messed up the disc-labels, it's the distributor's responsibility to make sure they distribute the correct product.

Therefore, we got MANGLED! /images/graemlins/sdsmiley.gif

Venares
09-18-2004, 03:01 PM
AHHHHHHHHHHHHHHHHHHHHHHHHH /images/graemlins/cry00000.gif

Im with treatment on this one, any time Manga have ANYTHING to do with a release, even just having there damn logo on the box everything goes stright to hell.

Looks like ur gonna be getting ALOT of mail slerch666.

slerch666
09-18-2004, 03:57 PM
[ QUOTE ]
Venares said:
Looks like ur gonna be getting ALOT of mail slerch666.

[/ QUOTE ]
LOL

For the people who buy the LE, I don't think it'll matter if one disc is labelled as the other, but I can imagine people who buy the regular edition will be PISSED.

What the hell is wrong with Bandai this past year? They started their own distribution, took a long time to get stuff out in the beginning of the year and now they've had craploads of glitch discs. I realise distribution has no bearing on the authoring process, but it's the only thing that the fans know of that has changed.

Iridium
09-18-2004, 04:01 PM
I'll tell you what happens with the CDN version (Sony-distributed) when I receive it. I believe the discs will have the SMV logo printed on them, so the different manufacturing process might have avoided this error.

Chacranajxy
09-18-2004, 04:02 PM
Fuck, can they get nothing right??

I hope it's just certain batches with this problem...

my disc hasn't come yet so I can't check on it yet.

Hayate Kurogane
09-18-2004, 07:27 PM
[ QUOTE ]
Shokara said:
Not so much a glitch as is a big screw-up. The Dolby Digital and DTS discs are both mislabeled. The disc labeled as DTS was in fact the Dolby Digital and vice-versa. /images/graemlins/stunned1.gif

[/ QUOTE ]

Oh good God. /images/graemlins/depresse.gif

I suppose they figured that instead of a technical defect they'd go with a packaging screw-up this time.

Two questions:

1) Who is responsible for the authoring and replication of this disc? Whether the two are done separately by two different companies or are done by one integrated company, there's where we should be looking for primary blame on this one.

2) Is the Japanese DTS track for the second volume not screwed up like the Japanese DTS track for the first volume was?

Skywise
09-18-2004, 07:49 PM
1. Doesn't really matter. It could either be the pressing plant, or Bandai/Manga screwing up. The end result is that there are mixed up discs. What is important however is if there are any non-messed up ones. On that note, has anyone that received their vol. 2s contacted Bandai customer service yet? The email for that is support@bandai-ent.com .

2. Bandai acknowledged the problem with the DTS on disc 1 in good time before disc 2 was pressed, so I'd assume they'd be extra careful to test for that problem this time. They're not sticking it under a chair like they have with the disc compatibility issues they've been plagued with on some earlier releases this year.

Hayate Kurogane
09-18-2004, 08:17 PM
[ QUOTE ]
Skywise said:
2. Bandai acknowledged the problem with the DTS on disc 1 in good time before disc 2 was pressed, so I'd assume they'd be extra careful to test for that problem this time. They're not sticking it under a chair like they have with the disc compatibility issues they've been plagued with on some earlier releases this year.

[/ QUOTE ]

I'd like to assume as much as well, but you know what they say happens when you ASS-U-ME. I know, I know, I concede that I may not be doing as much "giving the benefit of the doubt" as I should be, but I've been burned by everything that Bandai has done questionably or wrong this year, so I'm sort of out of good faith.

slerch666
09-18-2004, 09:01 PM
They fu**ed every disc on .hack//lott, why not GitS: SAC as well?

09-19-2004, 01:12 AM
[ QUOTE ]
Sakura Shinguji said:
Two questions:

1) Who is responsible for the authoring and replication of this disc? Whether the two are done separately by two different companies or are done by one integrated company, there's where we should be looking for primary blame on this one.

[/ QUOTE ]

1) If it is anything like the CD production in the software business, the duplicator does the screening. It sounds like the duplicator got the masters confused. Otherwise, they wouldn't have sufficient quantities of DTS discs for the standard version.

Venares
09-19-2004, 02:20 AM
So according to that logic Amasawa there should be some 100,000+ DTS discs out there and only 14,000 5.1 discs.
lol, sounds like someone is in a whole lot of trouble.
Well it will certernly be intresting to see what we get in the LE version this time eh, maybe we will get 2 DTS discs /images/graemlins/sdsmiley.gif

/looks at sig, nuf said.

Hayate Kurogane
09-19-2004, 02:27 AM
[ QUOTE ]
Amasawa said:
[ QUOTE ]
Sakura Shinguji said:
Two questions:

1) Who is responsible for the authoring and replication of this disc? Whether the two are done separately by two different companies or are done by one integrated company, there's where we should be looking for primary blame on this one.

[/ QUOTE ]

1) If it is anything like the CD production in the software business, the duplicator does the screening. It sounds like the duplicator got the masters confused. Otherwise, they wouldn't have sufficient quantities of DTS discs for the standard version.

[/ QUOTE ]

I didn't think of numbers. Ouch. If it was a complete mixup rather than just a batch issue, then, as Venares points out, there's a bit of a serious problem at hand here as far as amounts of discs.

09-19-2004, 02:58 AM
/images/graemlins/relief.gif /images/graemlins/relief.gif /images/graemlins/relief.gif /images/graemlins/relief.gif /images/graemlins/relief1.gif

I'm not usually one to post in Glitch Disc, but geeze... this just sucks. At the very least the DTS discs also have DD English audio (but that leaves the sub only people snuffed), so some people can make due in the meantime... but it's a mistake that just shouldn't have been made.

I don't see how it's directly either Bandai or Manga's fault... it just seems like a mixup they'll have to pay for... again. Then again, I could be wrong... but I hope this error is remedied soon.

09-19-2004, 03:16 AM
[ QUOTE ]
slerch666 said:
They fu**ed every disc on .hack//lott, why not GitS: SAC as well?

[/ QUOTE ]
Well, they probably need lots of practice, so they can "do" Zeta Gundam just right!

Damo
09-19-2004, 04:06 AM
[ QUOTE ]
treatment said:
[ QUOTE ]
IanC said:
[ QUOTE ]
treatment said:
We got Mangled, I tell yah! MANGLED!!! /images/graemlins/sdsmiley.gif

[/ QUOTE ]
cept that Manga only distributed it, not made the discs

[/ QUOTE ]

Last time I check about manufacturing process and distribution, one needs to do quality-checking and verification __BEFORE__ distributing. So, even if Bandai messed up the disc-labels, it's the distributor's responsibility to make sure they distribute the correct product.

Therefore, we got MANGLED! /images/graemlins/sdsmiley.gif

[/ QUOTE ]
[Very contorversial statement]Manga in the US do seem to have some pretty poor QC with there releases, NGE movies ect)[/Very contorversial statement]
But blaming Manga for missing an error (granted a stupid big error) is wrong IMO /images/graemlins/sdsmiley.gif, Bandai screwed up in the first place and are a company I would expect a lot better from in regards to QC in the first place.
*don't shoot the messenger* so to speak.

0/2 on correct GitS:SAC releases is a p**S-poor start to one of the most anticipated anime rleases of the year.

demonanya
09-19-2004, 04:46 AM
[ QUOTE ]
Damo said:
[ QUOTE ]
treatment said:
[ QUOTE ]
IanC said:
[ QUOTE ]
treatment said:
We got Mangled, I tell yah! MANGLED!!! /images/graemlins/sdsmiley.gif

[/ QUOTE ]
cept that Manga only distributed it, not made the discs

[/ QUOTE ]

Last time I check about manufacturing process and distribution, one needs to do quality-checking and verification __BEFORE__ distributing. So, even if Bandai messed up the disc-labels, it's the distributor's responsibility to make sure they distribute the correct product.

Therefore, we got MANGLED! /images/graemlins/sdsmiley.gif

[/ QUOTE ]
[Very contorversial statement]Manga in the US do seem to have some pretty poor QC with there releases, NGE movies ect)[/Very contorversial statement]
But blaming Manga for missing an error (granted a stupid big error) is wrong IMO /images/graemlins/sdsmiley.gif, Bandai screwed up in the first place and are a company I would expect a lot better from in regards to QC in the first place.
*don't shoot the messenger* so to speak.

0/2 on correct GitS:SAC releases is a p**S-poor start to one of the most anticipated anime rleases of the year.

[/ QUOTE ]

As I've already said in the R1 thread about GITS, I'm hoping that the UK release will be error free as I've decided to ditch buying the R1 release and actually start buying my first full series on R2 UK. However, if the first volume of this release is messed up in anyway then I'm just going to buy the series on Korean R3. From what I've read they are a carbon copy of the Japanese R2 release but a lot cheaper. No subtitles but I've got the fansubs so that aint a problem.

09-19-2004, 07:50 AM
[ QUOTE ]
Damo said:
0/2 on correct GitS:SAC releases is a p**S-poor start to one of the most anticipated anime rleases of the year.

[/ QUOTE ]

Definitely. One of the finest series from recent years and undoubtedly one of the hottest properties with more potential to cash in on the mainstream people than any other anime, and then they just flush it all down the drain. Unbelievable, simply unbelievable.

Chacranajxy
09-19-2004, 08:41 AM
[ QUOTE ]
Pyocola said:
[ QUOTE ]
Damo said:
0/2 on correct GitS:SAC releases is a p**S-poor start to one of the most anticipated anime rleases of the year.

[/ QUOTE ]

Definitely. One of the finest series from recent years and undoubtedly one of the hottest properties with more potential to cash in on the mainstream people than any other anime, and then they just flush it all down the drain. Unbelievable, simply unbelievable.

[/ QUOTE ]

Yeah really - I would've thought that even Manga was capable of realizing that this is a big property so they can make money off it if they do it right. They always seem to have trouble with that last part though. What really surprises me is Bandai's role. In years past, Bandai's stuff has typically been top quality, but they've been having waaay too many issues this year.

slerch666
09-19-2004, 10:59 AM
All Manga has to do with it is distribution. Everything that has happened thus far has been all on Bandai. Unless you are trying to say that simply by associating with Mangle Bandai has become tainted. S-Cry-Ed 4 and all of .hack//lott flies in the face of that theory, however.

Next thing you know Bandai will poop in a DVD case and send it out, then be like 'Whoops! How'd that get in there? Oh, well, the problem must be Pioneer DVD players because that turd... we mean, disc, works on every other player brand out there!'

Skywise
09-19-2004, 11:15 AM
Ehm, while I'm sure every one of us aren't exactly happy with Bandai and Manga's release here (and they're both responsible really since I have no doubt both of them will have to fork out the cash to pay for the replacements) the turd comment is taking it a bit too far. Let's stick to trashing the bad releases themselves, not the companies /images/graemlins/wink.gif. As usual with things going wrong it'll also take a while for them to respond, so please be patient.

Skywise
09-19-2004, 11:20 AM
See topic - has anyone actually contacted Manga or Bandai about this problem yet? The sooner they know, the sooner they can figure out if it affects the entire print run or not, and the faster they can recall discs from being shipped.

Venares
09-19-2004, 11:24 AM
yeh I have to say that since the utter debicale that was SAC #1 LE that you would think that would have taken a little time to check all was good with the second volume, but noooooooooooooooooo.
QA Drags its ass yet again and utterly fails to check the retail disc before release.
This is something that personaly realy pisses me off because im in the QA bussines myself and I can tell yo right now, if I had let out all the utter crap that Bandai has done in the last year I certernly would not have a job anymore let alone be able to get another in the same line of work anywhere else.
I meen come on, does Bandai even have a QA team or even guy for that matter, because to let such a blatent and obvious error goto retail is just totaly and utterly pathetic.
I can honestly say my confidence in Bandai as a reputible publisher has gone from a rock steady 9.9 down to a big 0, zilch, nada, nix, NOTHING.
So when I get my SAC #2 LE and there are 2 DTS discs and the OST has 10 tracks of Frank Sinatra I sure as hell wont be supprised.

Chacranajxy
09-19-2004, 11:30 AM
Yeah, I emailed them and asked about it (no answer yet, but then again, it's the weekend.) Hopefully I'll find out if it's the entire print that's messed up or if it's only certain batches. I also hope that my disc ships soon so I can find out whether or not more of the DVDs are affected.

09-19-2004, 11:34 AM
I think I may have found a new problem on the Dolby Digital disc (labeled as the DTS disc). On my friend's Zenith player (I don't recall which model it was specifically), when I activated the English subtitles and set the audio to Japanese 5.1 at the Setup menu, then went to episode 7 in the chapter selections menu, when the episode played it played the English track instead. I had to switch to Japanese using the Audio button on the player's remote during play.

Chacranajxy
09-19-2004, 11:48 AM
I really, really hope that's just the DVD player you're using.

09-19-2004, 11:55 AM
Forgot to mention that while the problem happens on my friend's Zenith player, the problem doesn't occur on my own Toshiba players.

slerch666
09-19-2004, 12:21 PM
As one who has experienced all of Bandai's recent foul ups, I have to say the poop comment (I edited it for content a little, remove it if you think it's necesarry) was just about spot on, as there's nothing like expecting gold and being given dirt. For all intents and purposes, to me, packaging a turd is about what they've done. I wasn't trashing Bandai, I actually love the quality of their work... when they can get it right anyway.

When you purchase a DVD with your hard earned money (unless one is independently wealthy and/or can afford to throw $20-$50 away), you have certain expectations. One of my expectations is that the disc is going to work as advertised on my player. You don't expect to have the discs stop before getting to the menus or havnig to build your own workarounds simply because a company doesn't want to admit there is a problem and fix it. I realize that player hardware differs between companies and what have you, but if the disc works fine on some players, and fails on others, there is a problem, especially when 95% of the other DVDs from the same authoring house and company work perfectly. I just don't want this issue (well, not THIS issue, since I'm sure they'll fix the DTS/DD mislabel problem for people who only buy the regular edition) to be swept under the carpet. And again, this is pointed more at the S-Cry-Ed 4 and lott problems.

When the S-Cry-Ed box comes out I would be really interested if disc 4 works for those of us with problems. If it does, maybe I'll call Bandai and return all my discs and exchange it for the boxset? Or maybe I can send my disc 4 in and they can send me the boxed version? Something tells me that the discs are going to just be the same discs in a different package.

My guess is that if you call in to CS and you have the regular edition with the DD label and you need the DTS (the DD version), they'll get your address and send out the DTS labeled disc. Seems like an easy way to eliminate having to warehouse tons of mislabeled discs; let the public worry about it. I mean, personally I don't care about my discs being mislabeled, I'm a smart enough guy to figure out that all I need to do is put the DD disc in when I want to watch in DTS and vice versa (not that I will watch the DD version, but I can if I want). Not that hard. Now the people who bought the regular edition aren't as lucky and for them, I hope this gets sorted out QUICKLY.

I mean seriously, do they need to fix the labels, they are just labels? Would people with the Reg edition be upset to be sent a DTS labeled disc? I would hope most wouldn't care as long as they could watch the damn thing.

Skywise
09-19-2004, 12:47 PM
I'm not really one for censorship - I prefer steering a conversation in the right direction instead.
--

Anyway, there are quite a lot of people without DTS systems who can't watch the disc in Japanese and so will have to return it. It's still not common for DVD players to have DTS decoders so those that watch on a normal TV are kind of screwed. Bandai/Manga will not only have to fix the actual labels, but also have a much larger print run of regular discs made to compensate for demand. I really do not see them exchanging bad discs with incorrectly labeled ones. That would be opening a whole new can of worms again.

Soulblazer
09-19-2004, 12:56 PM
If the mix-up only occurs in batches, there is also a decent chance that some people who got the special edition will have 2 DTS disks or 2 DD disks...

slerch666
09-19-2004, 01:02 PM
I don't agree with that, at least until they run out of mislabeled DD discs. I mean, if you call or email, they can tell you what the problem is (why it doesn't work) and then tell you that they are sending a different disc with a misprinted label. As long as you know what you're supposed to be watching, IMO, what's the big deal? They will need to fix the problem to be able to continue to sell them at retail (the street date hasn't hit yet, to my knowledge, maybe they could do a recall prior to too many getting out?), but as long as you go through Bandai for a replacement, and not your brick and mortar/on-line shop, you should be made aware at some point that it's just a labelling mistake. Maybe sending mislabeled discs as replacements to those that request it is just my thought on helping to save the environment? No point in dumping the discs if they work.

And isn't this just a SPECIAL Edition, not a LIMITED Edition? Bandai's stance on limited is usually 15,000 discs, but they almost always label them as LIMITED when this is the case, not give them a Special label. I could be wrong, but I thought that's how the naming was working with Bandai's releases. I thought GitS: SAC was a special not limited.

Venares
09-19-2004, 01:34 PM
Nope the DTS with OST version if deffinatly Limited slerch666.

Skywise
09-19-2004, 01:36 PM
Saving the environment isn't going to fix this mess /images/graemlins/happy.gif. It's also not how a professional company deals with a screwup like this.

At any rate I didn't mention anything about special or limited edition, just that the numbers were going to be a problem. Let's say there's 50 000 regular releases, and 50 000 boxes. That still means that you have 50k too many DTS discs and not enough regular ones. The thing is though, the 3 disc set is more expensive than the other and most likely has a lower print run since its appeal is to a smaller market. So the ratio is probably more like 100k regular, 30k boxes. These numbers are all hypothetical, but you get my point.

They could ship out notes for retailers to put in the box releases (with an offer for exchange), but the regular ones would definitely have to be sent back so they can switch them with new discs. There's just no extra DD discs they can swap them with since they're all in the box releases. The only way you could do what you suggest would be if the SE print run was much much larger than the regular one. It would also only temporarily stem the tide so to speak since you still need to make more discs to compensate for the exchanged ones.

Kodachi
09-19-2004, 01:44 PM
This mistake reminds me of when Bandai's AnimeVillage started selling VHS tapes through their site, Escaflowne subtitle volumes 3 and 4 were mislabelled (4 as 3, 3 as 4). Since I ordered a boxset straight from the "Village", replacements were sent without charge, and no exchange was necessary.

It seems the GitS:SAC releases have been a bit complicated for those involved. Maybe these studios should hire someone that pays attention to details. I know from years as a pharmacy technician, missing details and dispensing the wrong medication to the wrong patient can kill someone. Mistakes like these can hurt a company financially; not only from replacement expenses, but through reputation. We've seen what bad QC cycles have done to other companies. For example, people to this day still boycott MediaBlasters for those mono DVDs, since no replacements have been issued. At least Bandai tends to be proactive, addressing issues immediately if something can be done about a them, but those who've been burned by .hack//LotTB are, understandably, singing a different tune. &lt;&lt; eesh, sorry about the sanctimony, but I had to get it out &gt;&gt; <span style='color:#dddddd;background:#dddddd'>The hairs on the back of my neck are standing up when I think about Zeta Gundam now.</span>

Hopefully it's only a "first run" problem. But, like with any other problem, they're not notice until they're brought up.

09-19-2004, 02:10 PM
[ QUOTE ]
Venares said:
yeh I have to say that since the utter debicale that was SAC #1 LE that you would think that would have taken a little time to check all was good with the second volume, but noooooooooooooooooo.


[/ QUOTE ]

It would be interesting to know who did the manufacturing. Does Bandai do it in house, or do they farm it out to a DVD production house? If they farm it out, they may have relied on the production house to do the QC. The product may have shipped from production straight to Manga, and Manga assumed Bandai had taken care of QC.

If the screw-up was with the production house, they will have to eat the bad discs and replace them. It could have been that the masters were mis-labeled and the production house was not at fault. It could be something inbetween where Bandai and the production house are each blaming the other and fighting over who will pay for the screw-up.

If this were AnimEigo, we'd probably get to hear what happened. We'll probably never know with Bandai and Manga.

Skywise
09-19-2004, 02:29 PM
Both authoring and replication is outsourced I believe. In the case of replication I don't believe any of the US anime studios actually own a pressing plant. That would just take too much capital and wouldn't really be worth it. Sometimes the replicator and authoring house is the same company - sometimes it's not.

As far as QC goes, the problem is that a lot of manual QC these days isn't done for the actual pressed disc, but using DVDRs instead. Once verified that the discs work they go to replication. QC at the pressing plant is done using automatic systems that verify the disc quality against the master to insure that there's no read errors or problems in manufacturing. Of course, the one step that easily gets left out then, is if the disc contents actually match the labelling. They could of course do a small initial print run and do QC from that, but due to the costs and the time frame involved it's not often done anymore.

Venares
09-19-2004, 03:30 PM
[ QUOTE ]
Skywise said:
They could of course do a small initial print run and do QC from that, but due to the costs and the time frame involved it's not often done anymore.

[/ QUOTE ]

Which is why we end up with utter crap like this happening.
The good old "we couldnt be bothered" excuse just doesnt cut it anymore and frankly never did.

slerch666
09-19-2004, 03:30 PM
Well, I believe Bandai uses Ascent Media Santa Monica for all of it's DVD production now. The first SAC DVD was through them. Every messed up DVD Bandai has released through them. S-Cry-Ed 4 and all of lott was through Ascent.

And I see your point about having too many DTS discs and not enough DD discs. For some reason I was thinking the other way around.

Edit- and neither company would post in here because none of them would want their... well, it wouldn't be nice for them, I'm sure.

Fencedude
09-19-2004, 03:44 PM
[ QUOTE ]
slerch666 said:


Edit- and neither company would post in here because none of them would want their... well, it wouldn't be nice for them, I'm sure.

[/ QUOTE ]

Now that is a self-fulfilling prophecy if I've ever seen one.

Well, at least I have an excuse to not bother continuing with this series.

Kodachi
09-19-2004, 04:11 PM
Automated processes are great, they're labor reducing and very accurate. I'd say automated tasks are done perfectly. Having worked with automated systems, I know where problems arise, and those problems are were people interact with the system. For example: in an automated system that fills prescriptions for patients, if a person fills the machine with the wrong medication, then the person with the prescription gets the wrong medication, even though the automated system is perfect in how it carries out its task. I have no doubt that those volume 2 DTS DVDs are accurate, with the machine that made the DVDs, making them perfectly. Like with the example above, the automated process is only as good as what's put into it. It's the reason why more than one person checks what's put into the system in the first place, to reduce error that's introduced into the system by people. (I know people are aware of this, but thought it interesting to elaborate on.)

slerch666
09-19-2004, 04:22 PM
[ QUOTE ]
Fencedude said:
Now that is a self-fulfilling prophecy if I've ever seen one.

Well, at least I have an excuse to not bother continuing with this series.

[/ QUOTE ]
Nobody wants to get 'beat up' and even though I'd try to control my own anger and post in as polite a fashion as possible, I have a feeling, in all honesty, that I'd probably blow up in anger if they posted in the lott/S-Cry-Ed 4 threads. This one doesn't bother me THAT much. Some wouldn't even try to control their anger.

eau
09-19-2004, 05:42 PM
[ QUOTE ]
pig_man said:
[ QUOTE ]
slerch666 said:
They fu**ed every disc on .hack//lott, why not GitS: SAC as well?

[/ QUOTE ]
Well, they probably need lots of practice, so they can "do" Zeta Gundam just right!

[/ QUOTE ]
My gut feeling tells me that they will screw up Zeta as well /images/graemlins/relief.gif

Piccol0z
09-19-2004, 08:42 PM
[ QUOTE ]
eau said:
[ QUOTE ]
pig_man said:
[ QUOTE ]
slerch666 said:
They fu**ed every disc on .hack//lott, why not GitS: SAC as well?

[/ QUOTE ]
Well, they probably need lots of practice, so they can "do" Zeta Gundam just right!

[/ QUOTE ]
My gut feeling tells me that they will screw up Zeta as well /images/graemlins/relief.gif

[/ QUOTE ]

Alright! More Bandai DVDs that are scrwed! Woohoo!! I wonder how GITS:SAC DVD 3 will be messed up? I'm hoping for upside down video or something entertaining like that. Mayvbe some random subtitles that say: "We here at Bandai SUCK at making DVDs!" "Thank You for buying our glitched discs!" or maybe "NO SOUP FOR YOOOUU!!!" If Zeta is screwed up in any way, I will never buy another R1 from Bandai.

Buster Darkwings
09-19-2004, 09:31 PM
If so, I might relegate this title to a rent-only, since the local Blockbuster has volume 1 and will hopefully get the subsequent volumes...

09-19-2004, 10:57 PM
[ QUOTE ]
Piccol0z said:
[ QUOTE ]
eau said:
[ QUOTE ]
pig_man said:
[ QUOTE ]
slerch666 said:
They fu**ed every disc on .hack//lott, why not GitS: SAC as well?

[/ QUOTE ]
Well, they probably need lots of practice, so they can "do" Zeta Gundam just right!

[/ QUOTE ]
My gut feeling tells me that they will screw up Zeta as well /images/graemlins/relief.gif

[/ QUOTE ]

Alright! More Bandai DVDs that are scrwed! Woohoo!! I wonder how GITS:SAC DVD 3 will be messed up? I'm hoping for upside down video or something entertaining like that. Mayvbe some random subtitles that say: "We here at Bandai SUCK at making DVDs!" "Thank You for buying our glitched discs!" or maybe "NO SOUP FOR YOOOUU!!!" If Zeta is screwed up in any way, I will never buy another R1 from Bandai.

[/ QUOTE ]

"Mass Naked Child Syndreme" /images/graemlins/happy.gif

Hayate Kurogane
09-20-2004, 01:22 AM
[ QUOTE ]
Piccol0z said:
Alright! More Bandai DVDs that are scrwed! Woohoo!! I wonder how GITS:SAC DVD 3 will be messed up? I'm hoping for upside down video or something entertaining like that. Mayvbe some random subtitles that say: "We here at Bandai SUCK at making DVDs!" "Thank You for buying our glitched discs!" or maybe "NO SOUP FOR YOOOUU!!!" If Zeta is screwed up in any way, I will never buy another R1 from Bandai.

[/ QUOTE ]

You're not thinking far enough outside the box. I expect volume 3 to contain content from an entirely different series... for which Bandai does not even hold the license. Like Shootfighter Tekken. Or the rest of Monster Rancher. Or possibly even that timeless classic: M.D. Geist. The catch? The audio tracks and subtitles will be the correct SAC versions. Any takers? /images/graemlins/sweat000.gif

09-20-2004, 01:47 AM
no wait, obviously there is nothing wrong with the disks, everyones audio reciever must just be incompatible with both disks so it shows it as the opposite format lol

bandai is really screwing up any faith i have in them

im sure we can expect zeta gundam will have the correct zeta gundam labels, but each disk will be from a different gundam series, or possibly even macross

hell i wouldnt be suprised if the disks were just blank

i want my gits fixed, i want my .hack fixed, and they better not f-up zeta gundam

im sure volume 3 of gits will cause your dvd player to implode or blow up your house or something

fractured78
09-20-2004, 01:50 AM
You guys are scaring me! /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif

It's really sad, considering that GITS: SAC is a flagship release. /images/graemlins/sad.gif

Thank god my ROD TV dvd's have no glitches. If both my current top series got screwed than I'd have a kiddy tantrum.

09-20-2004, 03:46 AM
None that I immediately noticed, but perhaps I should look again.

Bonex
09-20-2004, 07:29 AM
[ QUOTE ]
Piccol0z said:

Alright! More Bandai DVDs that are scrwed! Woohoo!! I wonder how GITS:SAC DVD 3 will be messed up? I'm hoping for upside down video or something entertaining like that. Mayvbe some random subtitles that say: "We here at Bandai SUCK at making DVDs!" "Thank You for buying our glitched discs!" or maybe "NO SOUP FOR YOOOUU!!!" If Zeta is screwed up in any way, I will never buy another R1 from Bandai.

[/ QUOTE ]

Uh.. what about out of synch audio tracks? That seems more realistic...

ObiKenobi
09-20-2004, 12:04 PM
Once again the EE is pretty much comparable to the amount that is present on the R2s, maybe a bit thicker but only by the slightest bit.

09-20-2004, 12:48 PM
[ QUOTE ]
Galvatron said:
"Mass Naked Child Syndreme" /images/graemlins/happy.gif

[/ QUOTE ]

I think that is spelled "Sin Dream". /images/graemlins/tongue.gif

Chacranajxy
09-20-2004, 03:08 PM
[ QUOTE ]
Bonex said:
[ QUOTE ]
Piccol0z said:

Alright! More Bandai DVDs that are scrwed! Woohoo!! I wonder how GITS:SAC DVD 3 will be messed up? I'm hoping for upside down video or something entertaining like that. Mayvbe some random subtitles that say: "We here at Bandai SUCK at making DVDs!" "Thank You for buying our glitched discs!" or maybe "NO SOUP FOR YOOOUU!!!" If Zeta is screwed up in any way, I will never buy another R1 from Bandai.

[/ QUOTE ]

Uh.. what about out of synch audio tracks? That seems more realistic...

[/ QUOTE ]

They could do that. They could also try having the subtitles drop out or be out of sync. Hmm.... Or, Bandai could try putting the episodes in the wrong order. Are you writing this down, Bandai?

Fencedude
09-20-2004, 10:57 PM
I'll bet Jerry Chu is really looking forward to AWA right now...

Venares
09-21-2004, 03:22 AM
Is it only the Standard version this has been confirm on atm ?
Do correct me if im wrong /images/graemlins/cry00000.gif

Melazomah
09-21-2004, 04:46 AM
[ QUOTE ]
Venares said:
Is it only the Standard version this has been confirm on atm ?
Do correct me if im wrong /images/graemlins/cry00000.gif

[/ QUOTE ]It would appear that the Special Edition with DTS, DD 5.1, and the second OST contains both the DTS disc and the DD 5.1 disc, only the discs are printed with the wrong labels for their actual contents.

Venares
09-21-2004, 10:32 AM
meh I spose I can live with that, its still BS though.
Still I guese i'll find out tomorrow when my SE gets here.

09-21-2004, 01:09 PM
bandai said:[ QUOTE ]
The DTS DVD’s are still being looked into

[/ QUOTE ]

also annoying (albeit far more bearable than mislabelled DVDs which are just annoying as hell) is that they've went from a black to a clear keepcase...

Chacranajxy
09-21-2004, 04:47 PM
[ QUOTE ]
Fencedude said:
I'll bet Jerry Chu is really looking forward to AWA right now...

[/ QUOTE ]

Yep. Poor guy's in for a lot of fun...

Dagger
09-21-2004, 07:14 PM
[ QUOTE ]
lone_stranger said:
bandai said:[ QUOTE ]
The DTS DVD’s are still being looked into

[/ QUOTE ]

also annoying (albeit far more bearable than mislabelled DVDs which are just annoying as hell) is that they've went from a black to a clear keepcase...

[/ QUOTE ]

They did? That's something I normally wouldn't go ballistic over, but here it's pretty aggravating. As people have stated so many times before in this thread, SAC is (or should be, anyway) one of Bandai's flagship series... the least they can do is make the keepcase colors consistent. /images/graemlins/anger100.gif

slerch666
09-21-2004, 07:17 PM
What if they make all the cases different? Maybe that's what they were going for?

Somehow I doubt it, but hey, who knows.

09-22-2004, 04:20 AM
[ QUOTE ]
lone_stranger said:
bandai said:[ QUOTE ]
The DTS DVD’s are still being looked into

[/ QUOTE ]

also annoying (albeit far more bearable than mislabelled DVDs which are just annoying as hell) is that they've went from a black to a clear keepcase...

[/ QUOTE ]

Urgh, completely unnecessary. Dark and stylish series like Texhnolyze and SAC need black cases.

Uzi
09-22-2004, 10:28 AM
I'd just like to know if someone already reported this to Bandai CS and what the answer is (if it's been answered already)... /images/graemlins/sweat000.gif

maurochan
09-22-2004, 12:45 PM
Besides Rod Su, has anyone else got the Regular Edition vol. 2 and had the same problem (DD on the case &amp; silkscreen, DTS in the actual disc)? While I would prefer DTS (someday I will have DTS decoding &amp; widescreen &amp; progressive display &amp; ...), I already opted for DD as the SE was a bit too rich for me right now.

Being outside the U.S. I really need to know whether to cancel that particular item or not; last year's Sugar vol. 2 replacement was a royal PITA, not to be repeated /images/graemlins/anger200.gif

bctaris
09-22-2004, 01:50 PM
[ QUOTE ]
Skywise said:
They could ship out notes for retailers to put in the box releases (with an offer for exchange), but the regular ones ...

[/ QUOTE ]

DVD Empire, at least, emailed me this morning saying they were notified of the error by Manga and are sending back the product (the LE for me) and will receive corrected discs, all before they've started shipping them to customers.

So the companies, at least with some retailers, are on top of this it seems.

-bctaris

Skywise
09-22-2004, 02:01 PM
There's been several confirmations of it in the forum already. As you note international returns are a pain, so if I were you I'd just cancel the order for now and hold off on it until there's a way to confirm you're getting a working product. Even if it's just a limited amount of faulty discs there's no way to be sure which one you'd get right now.

maurochan
09-22-2004, 02:44 PM
Thanks Skywise; I will wait until Friday for some word from Amazon (like bctaris got from DVDEmpire), as it will be sad missing a probable misprice ($13.99 when I preordered, now $17 something just like vol. 3 preorder). I never win at these /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif /images/graemlins/cry00000.gif

Chacranajxy
09-22-2004, 04:22 PM
Got a reply from bandai today:

[ QUOTE ]
The initial batches have the same issue as yours. We are aware of the
issue and are currently looking into it. There seems to be an issue
where the two discs were mislabeled. Once this is fixed we will have
replacements to those who have the initial batch. Thank you for your
patience and you will be updated on the matter.

[/ QUOTE ]

Sounds like they've already realized the problem and that it's just something with the first batch. Hopefully they will have replacements going out very soon.

JeffDM
09-22-2004, 11:17 PM
[ QUOTE ]
nekonene said:
Makes me wonder if this is a problem with Bandai... or Manga

[/ QUOTE ]

Now, both seem to have a track record that would shame... ...a lot of people anyways.

This isn't a bright week for Bandai, I guess, this hasn't been a bright year for them in terms of problem DVDs. Sure, I suppose they can get away with their second and third string series having faulty discs, but this? I'm thinking that it is best for people to avoid preordering Bandai products, and hope that someone rent or buy it and report how it is.

Venares
09-23-2004, 01:30 AM
YAY, another replacment programe I will get screwed out of again for certern reasons /images/graemlins/horse.gif

steppinrazor
09-23-2004, 12:59 PM
I have mine (regular edition) on order from Amazon. I'm going to leave the order open for now, in hopes that they send me a good disc. It does sound like a lot of retailers are finding out about this issue, so *fingers crossed*. I don't really want to miss out on the low price either...

As for Bandai releases in general, I really hope they get their act together, because at this point I'm considering not preording their titles any more.

exile
09-23-2004, 04:30 PM
First time it has ever made me upset that Digitaleyes is so fast and early at shipping out product /images/graemlins/catgirl0.gif. Hopefully that is the last time I ever have to say that.

DeadlyMessiah
09-23-2004, 04:44 PM
Question, does this mean I won't be able to pick this up in stores next week, or even Sat if they have it early? If so, this really sucks bad! I don't care if the SE is mislabeled or not, I just want my friggin episodes and DTS audio!

Also, as I remember, doesn't the DTS disc also have stereo sound on it? I mean what is the problem then? I mean if you have a sound system, you get the DTS, if you don't, then you have stereo.

Skywise
09-23-2004, 05:19 PM
The DTS disc has Japanese DTS, and English DD2.0 I believe (someone please correct me if I'm wrong - I don't have the discs). If you want to listen to the Japanese track and don't have a DTS setup you're screwed.

slerch666
09-23-2004, 06:20 PM
[ QUOTE ]
Skywise said:
The DTS disc has Japanese DTS, and English DD2.0 I believe (someone please correct me if I'm wrong - I don't have the discs). If you want to listen to the Japanese track and don't have a DTS setup you're screwed.

[/ QUOTE ]
Going by the back of the box, it's:

English/Japanese DTS
English Stereo

So you are correct.

Soulblazer
09-23-2004, 07:08 PM
Plus don't forget which disk the extras are on...

DeadlyMessiah
09-23-2004, 09:24 PM
[ QUOTE ]
Soulblazer said:
Plus don't forget which disk the extras are on...

[/ QUOTE ]

That is the main reason. I did not know the DTS disc didn't have the Jp version on it, but come on, who would take the JP version over the awesome dub? Ok, don't answer that question, because I do know there are people out there who will not tolerate even a dub that outdoes the Jp version (IMO).

animeman
09-23-2004, 10:14 PM
I even notified Amazon about the issue to let them know about the screwup by Bandai.

slerch666
09-24-2004, 05:28 AM
[ QUOTE ]
DeadlyMessiah said:
I did not know the DTS disc didn't have the Jp version on it, but come on, who would take the JP version over the awesome dub? Ok, don't answer that question, because I do know there are people out there who will not tolerate even a dub that outdoes the Jp version (IMO).

[/ QUOTE ]
That is your opinion. I have yet to hear a dub that 'outdoes' the Japanese tracks. And that's MY opinion. To each their own.

efisher
09-24-2004, 03:35 PM
Just got an email from DVDEmpire saying my SAC:Vol.2 Deluxe Edition shipped. /images/graemlins/sdsmiley.gif Hopefully they are shipping the corrected discs.

miluda
09-24-2004, 06:29 PM
[ QUOTE ]
blee said:
I even notified Amazon about the issue to let them know about the screwup by Bandai.

[/ QUOTE ]

I'm not sure what good that will do as Amazon have been shipping out the regular and SE. My SE was shipped out on Tuesday.

ScottBernard
09-26-2004, 10:07 AM
[ QUOTE ]
miluda said:
[ QUOTE ]
blee said:
I even notified Amazon about the issue to let them know about the screwup by Bandai.

[/ QUOTE ]

I'm not sure what good that will do as Amazon have been shipping out the regular and SE. My SE was shipped out on Tuesday.

[/ QUOTE ]

So Amazon is shipping the discs out despite the mislabeling?

slerch666
09-26-2004, 12:17 PM
[ QUOTE ]
ScottBernard said:
So Amazon is shipping the discs out despite the mislabeling?

[/ QUOTE ]
So is TRSI as my SE shipped this past week.

I think the only people affected, in terms of a retailer not shipping, would be the people who pick up the regular edition. With the SE you can at least pop in the other disc. You aren't so lucky with the Regular edition (though it has been stated you can view the disc, you would be forced into watching in English 2.0).

Panon
09-27-2004, 08:38 AM
I just got my copy of the SE from Rightstuf, and it was the mislabeled version.

I can live with wrong labels, but I did notice one weird thing while watching the standard version of the show.

A couple of times, the audio... changed oddly, in way that didn't sound normal.

In episode 7 at 11:08 for example, the sound just seemed to lose volume/direction for some reason - during both Japanese tracks. It did not happen in either of the English tracks.

I sure hope that's just a quirk of my setup.

nemesis443
09-27-2004, 06:43 PM
I bought the regular edition of volume 2 from Bandai's table at AWA. Of course I got the wrong version. I knew I was in trouble when I saw that there were no previews on the disc.

Hayate Kurogane
09-27-2004, 11:22 PM
[ QUOTE ]
Panon said:
A couple of times, the audio... changed oddly, in way that didn't sound normal.

In episode 7 at 11:08 for example, the sound just seemed to lose volume/direction for some reason - during both Japanese tracks. It did not happen in either of the English tracks.

I sure hope that's just a quirk of my setup.

[/ QUOTE ]

I'm refusing to buy any of these discs until complete replacements are offered for each volume, but it would be great if someone could confirm the problems Panon mentions.

Plus, has anyone checked the Japanese DTS audio for volume 2 yet? It would be fantastic if we could know whether or not the volume 1 problem has continued or not (unless someone already did check and I missed it).

Sensuifu
09-28-2004, 01:47 AM
[ QUOTE ]
Sakura Shinguji said:
[ QUOTE ]
Panon said:
A couple of times, the audio... changed oddly, in way that didn't sound normal.

In episode 7 at 11:08 for example, the sound just seemed to lose volume/direction for some reason - during both Japanese tracks. It did not happen in either of the English tracks.

I sure hope that's just a quirk of my setup.

[/ QUOTE ]

I'm refusing to buy any of these discs until complete replacements are offered for each volume, but it would be great if someone could confirm the problems Panon mentions.

Plus, has anyone checked the Japanese DTS audio for volume 2 yet? It would be fantastic if we could know whether or not the volume 1 problem has continued or not (unless someone already did check and I missed it).

[/ QUOTE ]

I'm planning to pick it up soon. Hopefully, I won't find any problems...strike that,reverse it; I'm hoping I won't run into them. /images/graemlins/wink.gif

KerochanNoMiko
09-28-2004, 08:29 AM
[ QUOTE ]
Sakura Shinguji said:
Plus, has anyone checked the Japanese DTS audio for volume 2 yet? It would be fantastic if we could know whether or not the volume 1 problem has continued or not (unless someone already did check and I missed it).

[/ QUOTE ]

I spot-checked it and didn't hear any problems. I haven't had time yet to sit and watch the entire disc yet, though.

Skywise
09-28-2004, 09:34 AM
Could you compare the DD and DTS versions at the spot Panon mentioned?

Heck, if someone could get on irc at #animedvd on Espernet and send me an AC3 clip of the problem area (plus some audio before and after it happens) I can check it out in a sample editor.

NeoCortex
09-28-2004, 02:48 PM
I just picked up my copy of vol 2. I first went to my local Suncoast. I didn't see it on the shevles and asked the manager there. I was already aware of the disc issue, but wanted to know when corrected ones would be available. He said that they got a last minute recall on all of their discs. They had already put up the sale signs for it and cleared space on the New Release rack. He didn't know when replacement discs would be available, though.

I then hopped over to Best Buy and found a copy of it in stock. I asked one of the guys on the floor if I could check it on a DVD player before I bought it. I had to explain the problem for a few minutes. I'm not sure if he believed me or not. Apparently, word hadn't gotten out to Best Buy about the problem. Fortunately, the disc turned out fine. I felt kind of silly for making a request like that, but it's better than having to drive back to make a return. Anyways, it turns out that there are some places that have the correct discs without a problem.

p.s. Yay! First post for me, after over a year of reading the forums every day.

eau
09-29-2004, 03:18 AM
[ QUOTE ]
NeoCortex said:
I just picked up my copy of vol 2. I first went to my local Suncoast. I didn't see it on the shevles and asked the manager there. I was already aware of the disc issue, but wanted to know when corrected ones would be available. He said that they got a last minute recall on all of their discs. They had already put up the sale signs for it and cleared space on the New Release rack. He didn't know when replacement discs would be available, though.

I then hopped over to Best Buy and found a copy of it in stock. I asked one of the guys on the floor if I could check it on a DVD player before I bought it. I had to explain the problem for a few minutes. I'm not sure if he believed me or not. Apparently, word hadn't gotten out to Best Buy about the problem. Fortunately, the disc turned out fine. I felt kind of silly for making a request like that, but it's better than having to drive back to make a return. Anyways, it turns out that there are some places that have the correct discs without a problem.

p.s. Yay! First post for me, after over a year of reading the forums every day.

[/ QUOTE ]
The one you bought from Best Buy is the regular edition, right? So the disc content is Dolby Digital, not DTS?

nemesis443
09-29-2004, 04:38 PM
The one I got from Bandai Saturday at AWA was the regular edition and it had the wrong disc. See if it has previews on it. If not, it's the wrong disc (It's the DTS disc).

fractured78
09-29-2004, 06:05 PM
You could actually just look to the right of the screen on the main DVD index. It actually says "DTS" right there.

On another note. I got my Vol. 2 SE edition today from Digital Eyes...has the screwed up labels as well. Not that I care (I have both discs anyhow!) But people who ordered the normal edition might...

NeoCortex
09-30-2004, 07:37 AM
Yeah, I got the regular edition. It had the Dolby Digital sound and all of the extras on it. I watched the entire disc that night and no problems.

MoonPanda
09-30-2004, 10:45 AM
[ QUOTE ]
NeoCortex said:
Yeah, I got the regular edition. It had the Dolby Digital sound and all of the extras on it. I watched the entire disc that night and no problems.

[/ QUOTE ]

Neo - did your copy have any small stickers or anything on it to indicate a corrected copy?

eau
09-30-2004, 01:45 PM
[ QUOTE ]
NeoCortex said:
Yeah, I got the regular edition. It had the Dolby Digital sound and all of the extras on it. I watched the entire disc that night and no problems.

[/ QUOTE ]
That means not all copies are affected by the mislabel. Perhaps there are some bad batches with the mislabel and others are not. I doubt Bandai could have produced the corrected DVDs so fast and shipped them out to retailers in time for Tuesday release.

Chacranajxy
09-30-2004, 03:28 PM
[ QUOTE ]
eau said:
[ QUOTE ]
NeoCortex said:
Yeah, I got the regular edition. It had the Dolby Digital sound and all of the extras on it. I watched the entire disc that night and no problems.

[/ QUOTE ]
That means not all copies are affected by the mislabel. Perhaps there are some bad batches with the mislabel and others are not. I doubt Bandai could have produced the corrected DVDs so fast and shipped them out to retailers in time for Tuesday release.

[/ QUOTE ]

Yah, I haven't been able to check yet, but hopefully Bestprices had a good batch...

Skywise
09-30-2004, 03:56 PM
[ QUOTE ]
MoonPanda said:
Neo - did your copy have any small stickers or anything on it to indicate a corrected copy?

[/ QUOTE ]

You probably won't find a sticker or anything. There's only two ways of checking which disc you have - one is to put it in the player, and the other is to read the number on the data side of the disc near the hub. Rod Su posted the one for the DTS disc earlier AS 25201.1.A VA01 IFPI L906. The real DD one should have a different number.

NeoCortex
09-30-2004, 06:38 PM
[ QUOTE ]
MoonPanda said:
Neo - did your copy have any small stickers or anything on it to indicate a corrected copy?

[/ QUOTE ]

No stickers or anything saying it was a corrected copy. And like I said, the employees I talked to weren't even aware that there were any problems with the discs. I don't know if it was just them that word hadn't reached, or if Best Buy as a whole was not informed of the problem. Has anybody found a mislabled disc at a Best Buy? It is possible that some retailers may be unaffected if only certain batches were bad.

BigFire
09-30-2004, 09:04 PM
[ QUOTE ]
Chacranajxy said:
[ QUOTE ]
eau said:
[ QUOTE ]
NeoCortex said:
Yeah, I got the regular edition. It had the Dolby Digital sound and all of the extras on it. I watched the entire disc that night and no problems.

[/ QUOTE ]
That means not all copies are affected by the mislabel. Perhaps there are some bad batches with the mislabel and others are not. I doubt Bandai could have produced the corrected DVDs so fast and shipped them out to retailers in time for Tuesday release.

[/ QUOTE ]

Yah, I haven't been able to check yet, but hopefully Bestprices had a good batch...

[/ QUOTE ]

I bought another copy, this time from Best Buy (regular edition), and it's the correct disk. One thing that sort of stands out. Under the shrinkwrap, and under the box-top anti-theft sticker, there is another barcode label that covers up the original label. The box-top anti-theft sticker's barcode are marked out...

distantmantra
10-01-2004, 02:34 PM
[ QUOTE ]
NeoCortex said:

No stickers or anything saying it was a corrected copy. And like I said, the employees I talked to weren't even aware that there were any problems with the discs. I don't know if it was just them that word hadn't reached, or if Best Buy as a whole was not informed of the problem. Has anybody found a mislabled disc at a Best Buy? It is possible that some retailers may be unaffected if only certain batches were bad.

[/ QUOTE ]

I purchased a mislabeled disc at the Federal Way, WA Best Buy. Now it's time to wait for Bandai's recall program.

eau
10-01-2004, 02:57 PM
In other words, you can't tell until you open up the DVD.

eau
10-01-2004, 03:04 PM
It sounds like they recalled the DVDs, opened them and swapped the corrected disc in, and re-sealed it with another sticker over the old one.

Yeah, I remember I saw a bunch of the regular editions with the top seal marked in the UPC area. Yet there was another bunch with no marking on the top seal.

What about the SE version? Has anyone got it from a store with the corrected discs?

Skywise
10-01-2004, 05:26 PM
Ask the store manager to open one up for you. If they refuse, try a different store. Some stores don't even have keep the discs inside the cases, but instead keep them behind the counter to prevent theft.

Soulblazer
10-01-2004, 08:04 PM
Who cares if the disks are mislabeled in the SE version since you have both of them /images/graemlins/happy.gif.

slerch666
10-01-2004, 09:48 PM
That's what I said, but some people want properly labeled discs. I may keep hold of my mislabeled discs and sell them later on eBay as SUPER SUPER SUPER rare or something. /images/graemlins/wink.gif

Venares
10-02-2004, 01:33 AM
Seems my LE shipped yesterday after some delay so I'm hoping that that delay was caused by a recall and I'll get a fixed copy because, as slerch knows, it will be a total pain for me ro return these.
But yeh, even if i get a messed up copy i'll be pissed but i'll probbly live with it.

demonanya
10-02-2004, 04:19 AM
[ QUOTE ]
Venares said:
Seems my LE shipped yesterday after some delay so I'm hoping that that delay was caused by a recall and I'll get a fixed copy because, as slerch knows, it will be a total pain for me ro return these.
But yeh, even if i get a messed up copy i'll be pissed but i'll probbly live with it.

[/ QUOTE ]

Did you get them from DVD Pacific by perchance? If so I emailed them last night to see if they have corrected versions of both LE's. Got a reply to say that they think they may have but if not I can send them back to get replaced when they time comes. I think I may do this as I'm not overly happy with the UK release. I was thinking of picking up the Region 3 releases, but I would like to have an English subtitled version and if I can get the fixed versions from Pacific then I'll be happy enough with that.

slerch666
10-02-2004, 07:24 AM
I'll swap this one for you as well, if you want. It's not that big a deal.

Panon
10-02-2004, 11:21 AM
[ QUOTE ]
Skywise said:
Could you compare the DD and DTS versions at the spot Panon mentioned?

Heck, if someone could get on irc at #animedvd on Espernet and send me an AC3 clip of the problem area (plus some audio before and after it happens) I can check it out in a sample editor.

[/ QUOTE ]

Here's AC3 clips of that spot for both the Japanese and English 5.1 tracks.

http://www.users.on.net/~gatx207/stuff/Japanese.ac3
http://www.users.on.net/~gatx207/stuff/English.ac3

0:10 is where the Japanese one seems to 'pop' for lack of a better way of describing it.

Nylock
10-02-2004, 12:00 PM
[ QUOTE ]
Demonanya said:
Did you get them from DVD Pacific by perchance? If so I emailed them last night to see if they have corrected versions of both LE's. Got a reply to say that they think they may have but if not I can send them back to get replaced when they time comes.

[/ QUOTE ]

Did you happen to ask about the fixed OST for volume 1 as well as the DTS issue? It would great if I could just return my duff versions to Pacific for replacement.

demonanya
10-02-2004, 12:10 PM
[ QUOTE ]
Nylock said:
[ QUOTE ]
Demonanya said:
Did you get them from DVD Pacific by perchance? If so I emailed them last night to see if they have corrected versions of both LE's. Got a reply to say that they think they may have but if not I can send them back to get replaced when they time comes.

[/ QUOTE ]

Did you happen to ask about the fixed OST for volume 1 as well as the DTS issue? It would great if I could just return my duff versions to Pacific for replacement.

[/ QUOTE ]

I completely forgot about that as I ordered the separate OST's, but if I am going to order the Special Eds then I may send them another mail.

coelacanth
10-02-2004, 01:48 PM
[/ QUOTE ]

I bought another copy, this time from Best Buy (regular edition), and it's the correct disk. One thing that sort of stands out. Under the shrinkwrap, and under the box-top anti-theft sticker, there is another barcode label that covers up the original label. The box-top anti-theft sticker's barcode are marked out...

[/ QUOTE ]

I went out this morning armed with this information, and my local Best Buy had 2 copies of the reg. ed. with the new label and the marked out sticker. The nearby Media Play had around 10 of them, but were "clean". So I went back to Best Buy and got one of the two, and it is a good copy, no DTS. People should obviously look for these new labels if shopping for it at B&amp;M stores.

AJC

eau
10-03-2004, 04:29 AM
[ QUOTE ]
coelacanth said:


[/ QUOTE ]

I bought another copy, this time from Best Buy (regular edition), and it's the correct disk. One thing that sort of stands out. Under the shrinkwrap, and under the box-top anti-theft sticker, there is another barcode label that covers up the original label. The box-top anti-theft sticker's barcode are marked out...

[/ QUOTE ]

I went out this morning armed with this information, and my local Best Buy had 2 copies of the reg. ed. with the new label and the marked out sticker. The nearby Media Play had around 10 of them, but were "clean". So I went back to Best Buy and got one of the two, and it is a good copy, no DTS. People should obviously look for these new labels if shopping for it at B&amp;M stores.

AJC

[/ QUOTE ]

I went to Best Buy today and they had tons of *both* the marked and clean versions of the regular edition. So you can pick up the desired DD or DTS version easily.

akcoll99
10-03-2004, 11:37 AM
[ QUOTE ]
Demonanya said:
[ QUOTE ]
Venares said:
Seems my LE shipped yesterday after some delay so I'm hoping that that delay was caused by a recall and I'll get a fixed copy because, as slerch knows, it will be a total pain for me ro return these.
But yeh, even if i get a messed up copy i'll be pissed but i'll probbly live with it.

[/ QUOTE ]

Did you get them from DVD Pacific by perchance? If so I emailed them last night to see if they have corrected versions of both LE's. Got a reply to say that they think they may have but if not I can send them back to get replaced when they time comes. I think I may do this as I'm not overly happy with the UK release. I was thinking of picking up the Region 3 releases, but I would like to have an English subtitled version and if I can get the fixed versions from Pacific then I'll be happy enough with that.

[/ QUOTE ]

I got my copy of Volume 2's LE from DVD Pacific a few weeks back too. Seems they shipped it out before the mistake was made public. It really doesn't bother me personally, since it's just a mislabeling issue, and the content seems to be okay. I was much more upset with the issues involving volume 1's soundtrack and DTS discs. But thankfully, Bandai's customer service has already addressed the soundtrack issue... /images/graemlins/sdsmiley.gif

Skywise
10-03-2004, 11:50 AM
[ QUOTE ]
Panon said:
0:10 is where the Japanese one seems to 'pop' for lack of a better way of describing it.

[/ QUOTE ]

I checked on my hometheater setup, and I also decoded the channels on the pc and opened them up in audition. Result: nothing wrong. If anything the Japanese track is slightly "hotter" in the surrounds at around the 20 sec mark. That doesn't mean that what you're hearing isn't problem. It could be that your DVD player has trouble reading the disc, whereas when you're ripping it the DVDROM that reads it fine. There could also be a muxing glitch in the vob.

I'd try a different DVD player if you have access to one to see if it's still an issue.

new1
10-03-2004, 12:02 PM
I also picked up the LE from my local best buy and it had mislabeled disc but no biggy since it plays fine and i love the soundtrack!! /images/graemlins/sdsmiley.gif

Bonex
10-03-2004, 03:25 PM
[ QUOTE ]
Skywise said:
[ QUOTE ]
Panon said:
0:10 is where the Japanese one seems to 'pop' for lack of a better way of describing it.

[/ QUOTE ]

I checked on my hometheater setup, and I also decoded the channels on the pc and opened them up in audition. Result: nothing wrong. If anything the Japanese track is slightly "hotter" in the surrounds at around the 20 sec mark. That doesn't mean that what you're hearing isn't problem. It could be that your DVD player has trouble reading the disc, whereas when you're ripping it the DVDROM that reads it fine. There could also be a muxing glitch in the vob.

I'd try a different DVD player if you have access to one to see if it's still an issue.

[/ QUOTE ]

I can hear the glitch around 0:11 of the Japanese clip. It's an acute hiss (sort of), the volume becomes low and slowly returns normal. I listend to it in WinDVD with headphones.

Skywise
10-03-2004, 05:04 PM
The Japanese dub has a slightly higher spike at that mark and what happens is that your setup compensates for it by temporarily reducing the volume. The reason this is different between the two tracks in the first place, is because not just things said by characters has to be redubbed, but also grunts, breathing and other noises.

I've checked the actual audio track, and the audio isn't reduced there, so it is indeed a decoder issue. PowerDVD doesn't do it, nor does azid when converting it to wav. My Pioneer receiver doesn't reduce the volume either. WinDVD4 (but not 2.6) does reduce volume however.

After doing some checking I can replicate it in azid as well, but only if I set dynamic range compression to heavy, but not normal. In other words, turn off DRC or reduce it and it should sound fine. If that doesn't work blame whoever made the decoder you're using.

demonanya
10-03-2004, 05:21 PM
[ QUOTE ]
Bonex said:
[ QUOTE ]
Skywise said:
[ QUOTE ]
Panon said:
0:10 is where the Japanese one seems to 'pop' for lack of a better way of describing it.

[/ QUOTE ]

I checked on my hometheater setup, and I also decoded the channels on the pc and opened them up in audition. Result: nothing wrong. If anything the Japanese track is slightly "hotter" in the surrounds at around the 20 sec mark. That doesn't mean that what you're hearing isn't problem. It could be that your DVD player has trouble reading the disc, whereas when you're ripping it the DVDROM that reads it fine. There could also be a muxing glitch in the vob.

I'd try a different DVD player if you have access to one to see if it's still an issue.

[/ QUOTE ]

I can hear the glitch around 0:11 of the Japanese clip. It's an acute hiss (sort of), the volume becomes low and slowly returns normal. I listend to it in WinDVD with headphones.

[/ QUOTE ]

Have you got your WinDVD volume setting set to Normal? If so try it in Theatre mode. For some reason whenever I listen to DVD's in Normal mode the volume always changes, but when I put it in Theatre mode it's fine, although you will have to adjust the volume to compensate as Theatre mode is quieter than Normal.

ulkesh
10-04-2004, 08:10 AM
I just received Vol 2 SE from a canadian retailer. The discs are correctly labelled and there is no extra upc sticker. The title is distributed differently in Canada and has a later release date, so presumably is a later run, or even pressed elsewhere.
Typically in reverse of Vol 1 the case is black with a hinge, where vol 1 was clear with hubs on both sides of the case.

Bonex
10-04-2004, 08:12 AM
[ QUOTE ]
The Japanese dub has a slightly higher spike at that mark and what happens is that your setup compensates for it by temporarily reducing the volume.

[/ QUOTE ]

I decoded the clips with Besweet and you're right, without dynamic compression they sound fine, and what I thought was a hiss is just some acute noise from what's happening on that scene. With Heavy I get exactly the same awful thing I had with WinDVD, so now I know that, when set to Normal, its codec does heavy dynamic compression as default.

[ QUOTE ]
Have you got your WinDVD volume setting set to Normal? If so try it in Theatre mode. For some reason whenever I listen to DVD's in Normal mode the volume always changes, but when I put it in Theatre mode it's fine, although you will have to adjust the volume to compensate as Theatre mode is quieter than Normal.

[/ QUOTE ]

Damn, you're right, stupid me being too lazy to try it. I had the same problem with the OP and ED songs of wolf's Rain... I ripped and decoded them in Besweet and all was perfect, so I only thought WinDVD's codec was crappy... /images/graemlins/sweat200.gif

OK, problem solved, at least for me.

joelgundam01
10-04-2004, 01:26 PM
[ QUOTE ]
Shokara said:
Not so much a glitch as is a big screw-up. The Dolby Digital and DTS discs are both mislabeled. The disc labeled as DTS was in fact the Dolby Digital and vice-versa. /images/graemlins/stunned1.gif

[/ QUOTE ]
Just letting you guys know that Bandai (http://www.bandai-ent.com/news/news.cfm?id=86) has released an official statement about this issue on there site.

Edit: Changed the title to make more sense.

Chacranajxy
10-04-2004, 03:17 PM
[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
Shokara said:
Not so much a glitch as is a big screw-up. The Dolby Digital and DTS discs are both mislabeled. The disc labeled as DTS was in fact the Dolby Digital and vice-versa. /images/graemlins/stunned1.gif

[/ QUOTE ]
Just letting you guys know that Bandai (http://www.bandai-ent.com/news/news.cfm?id=86) has released an official statement about this issue on there site.

Edit: Changed the title to make more sense.

[/ QUOTE ]

Thanks. Replacement programs are fun. Sigh... and I could've made it one trip when I went to the post office a few days ago to send Gits : SAC Vol. 1's soundtrack in... Well I'm glad that they worked in a timely manner here.

10-04-2004, 03:21 PM
[ QUOTE ]
For those of you who would like to receive replacement disc(s) for either the “Standard Edition� or “Special Editions�, we ask that you send us your Ghost in the Shell-Stand Alone Complex Volume 2 disc(s) for immediate replacement. Please return your DVD(s) including the DVD case and all packaging in an envelope via U.S. Postal Service only to:

[/ QUOTE ]
DVD case and all packaging?
Huh? The whole lot? Outer cardboard and DVD case? OST too?

DeadlyMessiah
10-04-2004, 08:15 PM
This is why I don't like exchanges. They make it so damn hard becuase you have to spend money to ship discs back to them when you shouldn't have even had to do so in the first place. After that, you end up paying about as much as you would have for the normal SRP. This is why I didn't bother sending in the soundtrack because it isn't that big of a deal to me.

At least they are doing something for this series. Now if they would only do something for .hack. Of course, this is still a lot more than what ADV is doing with RahXephon.

Nylock
10-04-2004, 08:28 PM
I know I've got no hope of getting replacements since I'm in Europe, but the statement says
[ QUOTE ]
Replacements and postage refunds will NOT be accepted from locations outside of the United States.

[/ QUOTE ]
I thought Canada was part of R1 as well - are Canadians not allowed replacements? Or do they have someone else doing the distribution there?
What about Puerto Rica?

slerch666
10-04-2004, 08:35 PM
Anyone outside the US willing to send me whatever they want exchanged is welcome to do so. You are, of course, paying return shipping to you. No shipping to Bandai is required as they will reimburse the shipping fees. /images/graemlins/wink.gif

dejr8bud
10-04-2004, 08:39 PM
Got the regular edition today from Bestprices. DVD is the correct one but the inserts are missing. DVD wasn't repackaged. No big deal really I guess.

Iridium
10-04-2004, 08:53 PM
[ QUOTE ]
Nylock said:
[ QUOTE ]
Replacements and postage refunds will NOT be accepted from locations outside of the United States.

[/ QUOTE ]
I thought Canada was part of R1 as well - are Canadians not allowed replacements? Or do they have someone else doing the distribution there?
What about Puerto Rica?

[/ QUOTE ]
The quote is wrong, Bandai does accept returns from both Canada and the US. This was specifically stated in the return form I got for the OST. I have also returned stuff to Bandai CS in the past due to floated/scuffed discs.

Nylock
10-04-2004, 09:04 PM
so even their press-releases have glitches. Wonderful.

joelgundam01
10-04-2004, 09:38 PM
Do you know that Bandai reimburses the money you paid for shipping the package up to them?

joelgundam01
10-04-2004, 09:41 PM
[ QUOTE ]
Nylock said:
so even their press-releases have glitches. Wonderful.

[/ QUOTE ]
Nah just typos. /images/graemlins/catgirl0.gif

Iridium
10-05-2004, 12:02 AM
[ QUOTE ]
Nylock said:
so even their press-releases have glitches. Wonderful.

[/ QUOTE ]
They also released incorrect information in the description of the SAC OST Return, saying the e-mail address was beirep @ bandai-ent.com when in reality it was beirep @ bandai.com. I had to ask Chris B. to fix that on the AoD listing. And you'd think their RFM form would be error free as well, but no, I had to ask them why it said to return the disc with all packaging, and they told me they wanted the disc only. At least they corrected this for the SAC OST+ returns.

While Bandai releases a lot of products I want to buy, I find that their glitch rate is way too high.

Venares
10-05-2004, 01:28 AM
well mine should turn up today, god i hope its not a screwed up one otherwise i think ill just explode /images/graemlins/cry00000.gif

eau
10-05-2004, 02:00 AM
[ QUOTE ]
Keitaro said:
[ QUOTE ]
For those of you who would like to receive replacement disc(s) for either the “Standard Edition� or “Special Editions�, we ask that you send us your Ghost in the Shell-Stand Alone Complex Volume 2 disc(s) for immediate replacement. Please return your DVD(s) including the DVD case and all packaging in an envelope via U.S. Postal Service only to:

[/ QUOTE ]
DVD case and all packaging?
Huh? The whole lot? Outer cardboard and DVD case? OST too?

[/ QUOTE ]
Any official confirmation as to send in everything or just the disc(s)?

Btw, if we send in discs only, does Bandai send the replacement discs in some jewel/keepcases so that they won't get scratched or damaged in the mail (through those OCR sorting machines)?

Venares
10-05-2004, 02:54 AM
Meh, post just showed up with my LE copy.
Typicaly it was a bloody miss-labled one, thanks Bandai, YOU SUCK /images/graemlins/cry00000.gif
Looks like i'll just have to live with ANOTHER monumental screw up on bandai's part as it will cost me a freeking fortune to send these back with the damn packaging.

/Grabs pitch fork and Airline ticket to California

Skywise
10-05-2004, 04:47 AM
[ QUOTE ]
Iridium said:
While Bandai releases a lot of products I want to buy, I find that their glitch rate is way too high.

[/ QUOTE ]

I'd say this varies a lot from time to time. At one time people were ready to go with pitchforks after ADV, another time it was Manga, or MB, or CPM etc. What I find disappointing is the high number of faulty anime DVDs in general. A lot of these errors should have been caught before the discs were even pressed. While all of them do have QC (quality checking), I have to wonder if anyone has QA (quality assurance). From a workers perspective it's a pain in the ass, but with this many errors it would probably pay to have someone go through the routines and point out where there are flaws or room for improvement.

10-05-2004, 05:07 AM
[ QUOTE ]
Skywise said:
[ QUOTE ]
Iridium said:
While Bandai releases a lot of products I want to buy, I find that their glitch rate is way too high.

[/ QUOTE ]

I'd say this varies a lot from time to time. At one time people were ready to go with pitchforks after ADV, another time it was Manga, or MB, or CPM etc.

[/ QUOTE ]

I agree, but there's one thing to point out in that statement and that is, who's missing? That's right, Geneon is, and it's no mistake. I'm certain that they have the lowest percentage of majorly faulty discs put out, and there are in general very few issues with their DVD productions. Just another reason why I love 'em. Go Geneon! /images/graemlins/catgirl0.gif

slerch666
10-05-2004, 05:11 AM
[ QUOTE ]
joelgundam01 said:
Do you know that Bandai reimburses the money you paid for shipping the package up to them?

[/ QUOTE ]
I didn't see anyone answer this...

Yes, Bandai will send you a check for the cost of shipping along with your replacement CDs/DVDs... BUT you have to use USPS (or whatever the Postal Service is called in Canada for our Canadian buddies).

Skywise
10-05-2004, 06:15 AM
Geneon have had their lemons as well, not to mention a strange resilience against using dual layer DVDs to improve video quality for titles that could have used it. I was just picking random names, and there's really not one company that hasn't had a quality problem of some sort (technical or otherwise). QA means quality through every part of production, not just the A/V on the discs, but also artwork, packaging material, marketing, subcontracting and so on.

DeadlyMessiah
10-05-2004, 06:43 AM
[ QUOTE ]
slerch666 said:
[ QUOTE ]
joelgundam01 said:
Do you know that Bandai reimburses the money you paid for shipping the package up to them?

[/ QUOTE ]
I didn't see anyone answer this...

Yes, Bandai will send you a check for the cost of shipping along with your replacement CDs/DVDs... BUT you have to use USPS (or whatever the Postal Service is called in Canada for our Canadian buddies).

[/ QUOTE ]

What about Priortiy with Del Con? I never send anything without Del Con, especially a return. Don't want the company or someone to say "we never got it."

Anyway, I have yet to find Vol2 SE, so chances are if I do see it this weekend, it will be the fixed version.

Soulblazer
10-05-2004, 09:24 AM
It does not seem like such a hard screw-up to live with to me if you have the special edition. The disks just have the opposite art on the label side of the disk. Just put the disk in the opposite case and get over it /images/graemlins/happy.gif.

slerch666
10-05-2004, 10:59 AM
I always send mine with delivery confirmation and they always give me the extra $.35 or whatever it costs for it.

Venares
10-05-2004, 11:43 AM
Its the priciple of the the thing Soulblazer, i dont pay $50 to recive defective goods.

eau
10-05-2004, 12:58 PM
[ QUOTE ]
Venares said:
Its the priciple of the the thing Soulblazer, i dont pay $50 to recive defective goods.

[/ QUOTE ]
Wow. You paid MSRP?! /images/graemlins/tongue.gif

DeadlyMessiah
10-05-2004, 10:46 PM
[ QUOTE ]
Soulblazer said:
It does not seem like such a hard screw-up to live with to me if you have the special edition. The disks just have the opposite art on the label side of the disk. Just put the disk in the opposite case and get over it /images/graemlins/happy.gif.

[/ QUOTE ]

Yeah, that is what I'm thinking, but...

Melazomah
10-06-2004, 12:17 AM
[ QUOTE ]
eau said:
[ QUOTE ]
Venares said:
Its the priciple of the the thing Soulblazer, i dont pay $50 to recive defective goods.

[/ QUOTE ]
Wow. You paid MSRP?! /images/graemlins/tongue.gif

[/ QUOTE ]
I guess after international shipping and possibly the custom charges it could go to $50 USD...

Venares
10-06-2004, 01:39 AM
MSRP, lol, not a chance /images/graemlins/sdsmiley.gif
My point was that whatever it cost, I dont expect to spend said amount on an LE of all things and then have it totaly screwed up (see SAC #1) due to Bandai having no QA what so ever.

Trey-Trey
10-06-2004, 10:18 AM
[ QUOTE ]
Soulblazer said:
It does not seem like such a hard screw-up to live with to me if you have the special edition. The disks just have the opposite art on the label side of the disk. Just put the disk in the opposite case and get over it /images/graemlins/happy.gif.

[/ QUOTE ]

OCD people such as myself say "No Thank You".

Fencedude
10-06-2004, 11:04 AM
[ QUOTE ]
Venares said:
Its the priciple of the the thing Soulblazer, i dont pay $50 to recive defective goods.

[/ QUOTE ]

Your discs aren't defective.

samwise
10-06-2004, 12:26 PM
[ QUOTE ]
eau said:
[ QUOTE ]
Keitaro said:
[ QUOTE ]
For those of you who would like to receive replacement disc(s) for either the “Standard Edition� or “Special Editions�, we ask that you send us your Ghost in the Shell-Stand Alone Complex Volume 2 disc(s) for immediate replacement. Please return your DVD(s) including the DVD case and all packaging in an envelope via U.S. Postal Service only to:

[/ QUOTE ]
DVD case and all packaging?
Huh? The whole lot? Outer cardboard and DVD case? OST too?

[/ QUOTE ]
Any official confirmation as to send in everything or just the disc(s)?

Btw, if we send in discs only, does Bandai send the replacement discs in some jewel/keepcases so that they won't get scratched or damaged in the mail (through those OCR sorting machines)?

[/ QUOTE ]

I emailed them last night and asked them the same question. Their response:

[ QUOTE ]
Dear Customer,

Please just return the DVD's. The CD is fine, the packaging is fine.
This will help me out.

Regards, support@bandai-ent.com


[/ QUOTE ]

?????

-sam

Trey-Trey
10-06-2004, 01:28 PM
[ QUOTE ]
Samuel said:
I emailed them last night and asked them the same question. Their response:

[ QUOTE ]
Dear Customer,

Please just return the DVD's. The CD is fine, the packaging is fine.
This will help me out.

Regards, support@bandai-ent.com


[/ QUOTE ]

?????

-sam

[/ QUOTE ]

First they say the DVD case and all packaging. Now we're hearing just the DVD's. Bleech! I'm probably going to send them the DVD case with both DVD's in it. I'm holding onto the slipcover and the CD.

True, it's a crappy slipcover with no purpose but the only thing crappier is having it shipped back to you all smashed with creases. At least this way if a box is never released for these volumes, I'll have SOMETHING to make the DVD's look somewhat cool. *sigh*

Peter
10-06-2004, 02:25 PM
As stated in that reply, the packaging(including the case and insert) has no problems, so you should just send in the discs. Otherwise, they might send you replacement discs with no packaging.

Trey-Trey
10-06-2004, 03:09 PM
[ QUOTE ]
Peter said:
As stated in that reply, the packaging(including the case and insert) has no problems, so you should just send in the discs. Otherwise, they might send you replacement discs with no packaging.

[/ QUOTE ]

That's what I'm afraid of - returning everything and only getting the DVD's back. They originally told me "Please return your DVD(s) including the DVD case and all packaging". And then they told someone else up above to send in just the discs. I guess I might as well just send in the discs. I doubt they wouldn't do the exchange because I didn't send the packaging.

On the other hand they may want all the packaging back because the barcodes have changed. Ah, who knows. I'm gonna send them JUST the discs in the mail tomorrow.

Trey-Trey
10-06-2004, 03:13 PM
oh oh oh... you wanna hear some $#!+. Listen to this. Best Buy supposedly got all their "corrected" copies in. They were pulled before the release date but the new stock was back in yesterday (Oct. 5th).

I knew it was the "corrected" copy because they had just gotten them in a week after the release date and there were new labels on the top and back of the package where the UPC is.

However when I went home...

BINGO!!!!

It's still not fixed folks. The labels are still switched. I lost what little religeon I had and went straight for the vodka bottle in the freezer.

Thanks for nothin' Bandai! As I said before Mr. Magoo must work in Quality Control.

eau
10-06-2004, 03:21 PM
From your past experience, how does Bandai package replacement discs? In jewel case? In paper sleeve? Just the discs in plain envelope?

Hayate Kurogane
10-06-2004, 04:31 PM
[ QUOTE ]
Samuel said:
I emailed them last night and asked them the same question. Their response:

[ QUOTE ]
Dear Customer,

Please just return the DVD's. The CD is fine, the packaging is fine.
This will help me out.

Regards, support@bandai-ent.com


[/ QUOTE ]

?????

[/ QUOTE ]

Seems to me like CS is getting a tad bit exasperated. Is it mean of me to think that's good, since it's a bit of a motivator to get the production team and the QA/QC team back on the ball?

Iridium
10-06-2004, 05:24 PM
[ QUOTE ]
eau said:
From your past experience, how does Bandai package replacement discs? In jewel case? In paper sleeve? Just the discs in plain envelope?

[/ QUOTE ]
I received my wolf's rain v2 replacement in a cardboard sleeve. The form said to send all the packaging and I questioned them, and the guy told me to send only the disc.

For Cowboy Bebop v5, I sent only the disc and received a whole new shrinkwrapped copy. (They probably didn't have any loose discs about for that one.)

cpharlock
10-06-2004, 06:06 PM
I am sorry but I have both of those (Cowboy Bebop v5 &amp; Wolf's Rain v2) but never knew there was something wrong with those.

Thanks for any help~!

Fencedude
10-06-2004, 06:08 PM
[ QUOTE ]
Trey_in_Atlanta said:
oh oh oh... you wanna hear some $#!+. Listen to this. Best Buy supposedly got all their "corrected" copies in. They were pulled before the release date but the new stock was back in yesterday (Oct. 5th).

I knew it was the "corrected" copy because they had just gotten them in a week after the release date and there were new labels on the top and back of the package where the UPC is.

However when I went home...

BINGO!!!!

It's still not fixed folks. The labels are still switched. I lost what little religeon I had and went straight for the vodka bottle in the freezer.

Thanks for nothin' Bandai! As I said before Mr. Magoo must work in Quality Control.

[/ QUOTE ]

*still can't figure out why people are flipping over the issue if they bought the SE*

Trey-Trey
10-06-2004, 06:52 PM
[ QUOTE ]
Fencedude said:
[ QUOTE ]
Trey_in_Atlanta said:
oh oh oh... you wanna hear some $#!+. Listen to this. Best Buy supposedly got all their "corrected" copies in. They were pulled before the release date but the new stock was back in yesterday (Oct. 5th).

I knew it was the "corrected" copy because they had just gotten them in a week after the release date and there were new labels on the top and back of the package where the UPC is.

However when I went home...

BINGO!!!!

It's still not fixed folks. The labels are still switched. I lost what little religeon I had and went straight for the vodka bottle in the freezer.

Thanks for nothin' Bandai! As I said before Mr. Magoo must work in Quality Control.

[/ QUOTE ]

*still can't figure out why people are flipping over the issue if they bought the SE*

[/ QUOTE ]

Fencedude... you know I love you to death and I'm already booked to dance at your wedding, but to quote what I replied to earlier...
----------------
Soulblazer said:
It does not seem like such a hard screw-up to live with to me if you have the special edition. The disks just have the opposite art on the label side of the disk. Just put the disk in the opposite case and get over it .

Trey_in_Atlanta said:
OCD people such as myself say "No Thank You".
----------------
Now if you'll excuse me my Vodka and V8 is getting warm and "LOST" on ABC is about to start.

Soulblazer
10-06-2004, 06:55 PM
Just curious does the OCD acronym stand for Obsessive-Compulsive Disorder?

Soulblazer
10-06-2004, 07:01 PM
If you just send the disk, they will usually send a disk back in a paper sleeve in crappy packing. If you send it back in its case, you may either get back a new shrink wrapped copy or the same case with the new disk placed inside.

samwise
10-06-2004, 07:01 PM
[ QUOTE ]
Trey_in_Atlanta said:
oh oh oh... you wanna hear some $#!+. Listen to this. Best Buy supposedly got all their "corrected" copies in. They were pulled before the release date but the new stock was back in yesterday (Oct. 5th).

I knew it was the "corrected" copy because they had just gotten them in a week after the release date and there were new labels on the top and back of the package where the UPC is.

However when I went home...

BINGO!!!!

It's still not fixed folks. The labels are still switched.

[/ QUOTE ]

This happened to me as well, just yesterday. Someone had mentioned that a new sticker over the original one indicated it was the corrected version, and so I went for it... and...

That was when I sent the email to Bandai asking about the packaging.

-sam

samwise
10-06-2004, 07:06 PM
[ QUOTE ]
cpharlock said:
I am sorry but I have both of those (Cowboy Bebop v5 &amp; Wolf's Rain v2) but never knew there was something wrong with those.



[/ QUOTE ]

Uh... what's wrong with Cowboy Bepop 5?

(gets ready to watch a little Cowboy Bebop as soon as he gets a reply) /images/graemlins/happy.gif

-sam

Trey-Trey
10-06-2004, 07:43 PM
[ QUOTE ]
Samuel said:
[ QUOTE ]
Trey_in_Atlanta said:
oh oh oh... you wanna hear some $#!+. Listen to this. Best Buy supposedly got all their "corrected" copies in. They were pulled before the release date but the new stock was back in yesterday (Oct. 5th).

I knew it was the "corrected" copy because they had just gotten them in a week after the release date and there were new labels on the top and back of the package where the UPC is.

However when I went home...

BINGO!!!!

It's still not fixed folks. The labels are still switched.

[/ QUOTE ]

This happened to me as well, just yesterday. Someone had mentioned that a new sticker over the original one indicated it was the corrected version, and so I went for it... and...

That was when I sent the email to Bandai asking about the packaging.

-sam

[/ QUOTE ]

Thank you! /images/graemlins/sdsmiley.gif

Trey-Trey
10-06-2004, 07:44 PM
[ QUOTE ]
Soulblazer said:
Just curious does the OCD acronym stand for Obsessive-Compulsive Disorder?

[/ QUOTE ]

Very good. You are correct. *gives you a cookie* /images/graemlins/catgirl0.gif

joelgundam01
10-06-2004, 09:38 PM
[ QUOTE ]
Samuel said:
[ QUOTE ]
cpharlock said:
I am sorry but I have both of those (Cowboy Bebop v5 &amp; Wolf's Rain v2) but never knew there was something wrong with those.



[/ QUOTE ]

Uh... what's wrong with Cowboy Bepop 5?

(gets ready to watch a little Cowboy Bebop as soon as he gets a reply) /images/graemlins/happy.gif

-sam

[/ QUOTE ]
Most like it was the floater issue.

KerochanNoMiko
10-06-2004, 09:44 PM
[ QUOTE ]
Iridium said:
I received my wolf's rain v2 replacement in a cardboard sleeve. The form said to send all the packaging and I questioned them, and the guy told me to send only the disc.

[/ QUOTE ]

...what's wrong with Wolf's Rain 2?

samwise
10-06-2004, 09:51 PM
[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
Samuel said:
Uh... what's wrong with Cowboy Bepop 5?

Most like it was the floater issue.

[/ QUOTE ]

Floater?

Soulblazer
10-06-2004, 10:44 PM
...when the disk arrives loose in the case, often with scratches from being banged around in shipping.

Soulblazer
10-06-2004, 10:50 PM
Absolutely nothing, but that does not mean there will never be random isolated screwed up disks. It happens happens sometimes. I had to return my World of Narue set when disk 4 would not play. The replacement set worked fine and there were no reports of glitches in the set.

MrDisco
10-06-2004, 11:49 PM
I just read the part about only replacements from the US will be honoured. surely that has to be a mistake. i wont comment further until this is clarified.

cpharlock
10-07-2004, 12:43 AM
But then why would one return a floater directly to Bandai and not to retailer??

Trey-Trey
10-07-2004, 08:51 AM
[ QUOTE ]
cpharlock said:
But then why would one return a floater directly to Bandai and not to retailer??

[/ QUOTE ]

In my experience sometimes they don't have another copy or in Best Buy's case, you can only do three exchanges/returns a year without a receipt. If you kept the receipt you're fine, but like when I get stuff for gifts, Christmas, etc. I don't have a receipt.

Also on a side note if you return it to Bandai you're pretty much guaranteed to get a corrected "whatever it is you're returning". When I exchanged my defective GITS: SAC vol. 2 to Best Buy for a supposed "corrected" copy that they just got in, I STILL ended up with a farked up version.

Trey-Trey
10-07-2004, 08:53 AM
[ QUOTE ]
Peter said:
As stated in that reply, the packaging(including the case and insert) has no problems, so you should just send in the discs. Otherwise, they might send you replacement discs with no packaging.

[/ QUOTE ]

Yeah, I'm just sending in the discs today. I put them back-to-back with the label side touching each other that way they won't get scratched. Here's hoping it's not "held hostage" because I didn't send them the packaging.

*knocks on wood and crosses fingers*