1 and only RightStuf.com Thread / FAQ - (2/01)

[lockmastah]

Kellory said:
Previous 1 and only RightStuf.com Thread / FAQ - (12/22) (http://forums.animeondvd.com/showthreaded.php?Cat=&Number=1230677)

PLEASE READ THE BELOW FAQ BEFORE POSTING

Please post any Rightstuf.com unanswered questions / issues in this thread.

<font color="red">If you have a specific problem with an order, please contact TRSI customer support (call 1-800-338-6827 or e-mail info@rightstuf.com). Do NOT post order #s in the forum as it is a security risk.</font>

Additional FAQs
http://www.rightstuf.com/customer/faq.shtml

<font color="green">**Newletters / Coupons</font>
http://www.rightstuf.com/free/free.shtml

<font color="blue">(Q) Can I use my Got Anime membership discount with dvd preorders that are 25% off?</font>
(A) Yes, the Got Anime discount will "stack" with this price. You will get 10% off the 25% off preorder price, resulting in a 32.5% total discount.

<font color="blue">(Q) Can I use a coupon and my Got Anime membership discount on an order?</font>
(A) Yes, your Got Anime membership will "stack" with other coupons (see the above question for an example of how the discount will stack).

<font color="blue">(Q) Can I use my Got Anime membership discount on weekly / bargain bin specials?</font>
(A) No, your membership discount does not apply to these specials, which are already heavily discounted. It also does not apply to prepacks and import items, as well as some items which we are not allowed to discount. If an item is not discountable, it is noted as such.

<font color="blue">(Q) Why is my Got Anime discount not showing when I place an order on the web site?</font>
(A) The system currently provides this information on your confirmation e-mail. In the e-mail, there should be a line that says the following: "Thank you for being a Got Anime! Purchasing Club Member! On this order, you saved $X.XX." Your order status page should also include the Got Anime discount.

We are currently working on a better solution. However, your discount will be applied. If you have any problems with pricing, please contact info@rightstuf.com and they will be promptly addressed. As long as your membership is active, it is tied to your billing address. Please make sure you inform us to changes in your billing address, so that your discount can follow you (and also so your new releases newsletter keeps coming!)

<font color="blue">(Q) The e-mail confirmation does not list the 10% discount for my Got Anime membership. Instead it says, "There was no membership discount applied to this order." How can I get this corrected?</font>
(A) Contact customer service. CS can credit you the discount amount, however this can only be done before anything in the order ships or until it has been completely shipped.

<font color="blue">(Q) Will the 10% discount be applied if I buy the Got Anime membership when place my order?</font>
(A) Yes. Please purchase the membership and use "newmember" as the member number. Your confirmation e-mail should include a line that says the following: "Thank you for being a Got Anime! Purchasing Club Member! On this order, you saved $X.XX." You can continue to use "newmember" until you receive your membership card.

<font color="blue">(Q) I just bought a Got Anime membership. If I want to place another order using my Got Anime discount, what do I enter for my membership #?</font>
(A) Use "newmember." You can continue to use "newmember" until you receive your membership card.

<font color="blue">(Q) I lost my Got Anime card and don't remember my membership number, what should I do?</font>
(A) Using "newmember" is fine, but the real matching is done based on comparing billing addresses for the new order that you are placing, and the order in which the Got Anime membership was purchased. The number is just a backup in case someone notices a problem with the order.

<font color="blue">(Q ) If I move, how do I make sure the billing address associated with my Got Anime membership is updated?</font>
(A) The best thing to do is to update your address on the web site when you place your first order to the new location. In the special instructions, clearly indicate that this is a new address, and that your former account needs to be merged with this one (the system that actually fills the orders matches customers based on your address - so changing your address on the web site will create a new customer in its eyes, without a GA membership). Then, customer service will merge everything together and it should work painlessly in the future.

<font color="blue">(Q) How will I know my membership has expired?</font>
(A) You should recieve Got Anime newletters in the mail every month or so. The expiration date of your membership is printed on the front. If you haven't recieved any newsletters, you can always contact customer service.

<font color="blue">(Q) Does TRSI ship items as they come in stock, or hold a shipment until all items are available?</font>
(A) For US customers, we make an initial shipment of any items that are in stock when the order is placed. For international orders, we ship when all items are available.

This is our current policy for when we will make automatic partial shipments for orders that you have with our company. From time to time we do revise this depending upon the season (during Christmas we'll release orders a lot more frequently, for example) and other circumstances. Right now, we only make partial shipments for orders being shipped to a US address - international shipping costs prohibit us from doing it elsewhere.

If you have an order that you would like to request a partial shipment for, you may contact our customer service department, and for a small fee, we will release your order. Otherwise, your order will be subject to the following conditions, assuming that product is available:
<ul type="square">
<font color="green"> We will make a partial shipment if 50% of the unshipped products are available.
We will make a partial shipment if there have been no shipments made on the order within the last 45 days. This helps make sure that you'll receive preorders in a timely manner if they are several of them on the same order.
If $100 dollars of an order is in stock and available, those items will be shipped.</font>
[/list]
TRSI will also try to combine multiple partial shipments for different orders into one shipment. Here are some additional notes about partial shipments:
<ul type="square">
<font color="green"> If you have a lot of open orders with us, we are going to hit your card one time for each order that we're ready to ship. The example given above would result in 9 different credit card changes on one day. This might freak out a few card companies or even our customers.
These partial shipments will cost you nothing extra - they are done at our expense. We have had people ask us to refund their shipping charges when we choose to combine their orders into one box, we will not be doing that. What we're saving by combining orders is allowing us to make these partial shipments, and hopefully giving you better service.
There is currently no way to opt out of partial shipments, or having your shipments combined.</font>
[/list]
<font color="blue">(Q) Does TRSI charge extra for multiple shipments for an order?</font>
(A) If you do not ask a CSR to partial ship an order, then no. The shipping cost quoted in your order confirmation is what you pay in the end. That amount is prorated for each shipment based upon the cost of the shipped items. If you specifically request a partial shipment on an order, then there will extra charges.

<font color="blue">(Q) How does free shipping work?</font>
(A) Only US customers are elgible for free shipping. If the total cost of shopping cart is $49 or more (before coupons), then your order is elgible for free Economy Shipping. All items on the order count towards the $49 required in order to receive free shipping. The $49 is the pre-coupon total - if you apply a coupon that takes the total for the items on your order below $49, you will still receive free shipping.

<font color="blue">(Q) Why is RightStuf's international shipping so expensive?</font>
(A) The shipping method recently changed from Deutsch Post to Fed Ex Mail International.

<font color="blue">(Q) Why does RightStuf not provide an alternative cheaper shipping option for international customers?</font>
**This question is as yet unanswered, if you know the reason for this please post it here.

<font color="blue">(Q) What does the it mean when an item in my order is listed as "Reserved For Your Order"?</font>
(A) This means the item is in stock and set aside to be shipped to you. TRSI may still hold your order until several items are available to ship all at once, but during that time, they will have all those items specifically set aside for you. There is, however, an extremely small chance that if TRSI may have a problem with inventory you may not get your product, but those occurrences should be extremely rare.

<font color="blue">(Q) What do all these status phrases mean?</font>
(A) For each shipment that is listed on an order on our web site, you will see one of the following statuses:

<font color="green">Not Yet Shipped</font> - one or more items is on order from manufacturer
<font color="green">Shipped</font> - the items on are on their way to you
<font color="green">Processing</font> - the order is being reviewed, or the order has entered the shipping process (card authorized, product being packed in the warehouse).
<font color="green">Cancelled</font> - the order has been cancelled
<font color="green">Please contact Customer Service for status update</font> - contact us at info@rightstuf.com, 1.800.338.6827 or 1.515.252.6116

For each item that is in a shipment, you'll see one of the following statuses (these are the most common):

<font color="green">Reserved For Your Order</font> - the item you ordered is in the warehouse, and set aside for your order. Unless there is a serious error, you should receive it from us.
<font color="green">Processing</font> - part of an order that has entered the shipping process
<font color="green">Shipped</font> - item should be on its way to you
<font color="green">On Order From Manufacturer</font> - backordered, and we're working on getting it for you
<font color="green">"Cancelled by manufacturer or per your request" or "Cancelled"</font> - for some reason, this item was removed from your order
<font color="green">Order has been received</font> - part of a new order with us, that is in the process of being reviewed
<font color="green">Gift product</font> - something you're getting for free from us (possibly a catalog, flyers, etc.)
<font color="green">"Authorized for Return," "Partial Exchange" or "Item exchanged"</font> - if you have requested an RA # for this item
<font color="green">Item Returned</font> - we have received the item you requested an RA # for
<font color="green">Refused shipment</font> - the package was refused when delivery was attempted
<font color="green">Item Undeliverable</font> - there was a problem delivering the package


<font color="blue">(Q) Can I use a coupon more than once?</font>
(A) This depends upon the terms of the coupon.

<font color="blue">(Q) Can I use more than one coupon on an order?</font>
(A) No, only one coupon can be applied to each order.

<font color="blue">(Q) When do coupons expire? I tried to use a coupon before the deadline, but I wasn't able to.</font>
(A) Coupons run on Central Time and expire at 11:59 PM on the expiration day. So if you live on the West Coast (Pacific time) and wait till the last minute to use a coupon, the coupon has already expired.

<font color="blue">(Q) I tried using a X percent off coupon, but the actual discount is slightly smaller (i.e. 33% coupon seems to only discount 32%). What's going on?</font>
(A) Percentage off coupons take a percentage of a percentage (% off of the discounted price we normally sell at). For example, a 33% off coupon takes 24% off the already 10% off price (about 33% off the retail price).

<font color="blue">(Q) I tried to use a $X off $Y coupon, but got the following message even though the total cost was over $Y: "This coupon cannot be used on this order: this coupon has dollar amount or item quantity restrictions that have not been met."</font>
(A) Specials and heavily discounted items do not count toward coupon total requirements.

<font color="blue">(Q) I have a few orders that I used coupons on. Can I combine these orders together?</font>
(A) Coupon orders may be combined with other orders which have coupons on them, as long as no changes are made to pricing as a result. For example, order A has one coupon for $5 off, and order B has one coupon for $3 off. You would combine the orders together, at the prices from the original two orders, which gives $8 off. New coupons cannot be applied to combined orders. Items on orders where coupons have been combined MAY NOT BE CANCELLED except in FULL, as cancelling items from the orders will cause possible changes in coupon requirements. Shipping should be calculated as normal given the number of items on the order (for free shipping calculations). If you cancel an order which had a coupon on it, we cannot reinstate the order with the coupon on it later. You cannot use previously ordered items on a past order in order to qualify to use a coupon.

<font color="blue">(Q) How come ***** anime dvd is only 10% off instead of 25%, yet it's not out for another week? **</font>
(A) Special preorder pricing is extended so that we can take advantage of purchasing prior to our shipment date with the manufacturer. The price reverts to the normal price 10 days before the "street" date for the title. Titles from bigger companies such as Disney/Beuna Vista and Columbia/Tristar also cost more for TRSI.

<font color="blue">(Q) Will I receive an e-mail confirmation for an order I just placed on the web site?</font>
(A) Yes.

<font color="blue">(Q) Can I use a different shipping address than the one I used for billing?</font>
(A) No. Even though you can specify different addresses on their web site, TRSI will contact you if you do so. TRSI's policy is to ship to the billing address. This is a policy they enforce in order to reduce credit card fraud. If you want TRSI to ship your order to an address besides the one associated with your credit card, then try contacting your bank / card company and request them to add another address to your account. This will allow you to use the same address for shipping and billing with TRSI.

<font color="blue">(Q) When will ***** anime dvd be up for preorder (it was just announced)?</font>
(A) As soon as TRSI obtains the SKU # for the dvd, it will be added to the product list.

<font color="blue">(Q) Usually the order status page is updated daily at around 7:20 PM - 7:25 PM Central time. However, it hasn't been updated today yet. What happened?!</font>
(A) The order status page isn't always updated at the same time due to system load, maintainence and/or upgrades. The web site is also not updated when inventory is done every few months.

<font color="blue">(Q) How can I tell if a Daily Deal is eligible for the Got Anime Discount?</font>
(A) On the page where you view a deal, an item is eligible if the following text is displayed under the Daily Deal price:

"If you're a Got Anime! member, your memebership discount will stack on top of the Daily Deal Discount price for an additional 10% off the Daily Deal Price!"

When you check out, the Daily Deal item has a red asterick (*) next to it even though it's still eligible for the GA discount. When you receive your e-mail order confirmation, the Got Anime saved amount should include the discount on the Daily Deal.



(** - recently added/updated entries)

[roastedpekingduck]

I hope for a Bandai sale and the Shinkai collection in the specials tomorrow. /images/graemlins/sdsmiley.gif I really want to pick up Scrapped Princess 6 and order the rest of Planetes.

[The Red Comet]

Does anyone still have January's Got Anime coupon? It's no longer on the Got Anime website. Thanks.

[Lego]

So I finally got myself a Got Anime? membership. I pre order most of my stuff from Rightstuf, so it was only a matter of time. I had a question though. Can I turn around and use my new membership for something in the Bandai sale?

[Sekiraku Bunchou]

Yeah, until you get your card, you can just put in "newmember" for your membership code and you should get the GA discount.

[Lego]

[ QUOTE ]
Sekiraku Bunchou said:
Yeah, until you get your card, you can just put in "newmember" for your membership code and you should get the GA discount.

[/ QUOTE ]

Ah cool, I'm excited that I now have a GA membership. To bad I didn't wait when I put in my Feb/March order a few weeks ago for Planetes Vol. 6 and Hime Vol. 1. I don't think I can go back and apply the new Bandai discount or my GA to them.

There wouldn't be a way to do this outside of canceling that part of the order and reordering the two items would there?

[joelgundam01]

[ QUOTE ]
The Red Comet said:
Does anyone still have January's Got Anime coupon? It's no longer on the Got Anime website. Thanks.

[/ QUOTE ]

Yes I do.

You got a PM. /images/graemlins/catgirl0.gif

[joelgundam01]

[ QUOTE ]
Lego said:

There wouldn't be a way to do this outside of canceling that part of the order and reordering the two items would there?

[/ QUOTE ]

No, there isn't any other way. You'll have to cancel them or replace the items with other items.

[JasonSolaris]

Hi. I was thinking about getting the Scrapped Princess LE boxes from Rightstuf with their Bandia sale. I'm extremely picky about box condition and I was wondering how other customers felts about Rightstuf products? Have they always came through in mint with no flaws? What do you guys think about their free standard packing method?
Thanks

[Kellory]

[ QUOTE ]
JasonSolaris said:
Hi. I was thinking about getting the Scrapped Princess LE boxes from Rightstuf with their Bandia sale. I'm extremely picky about box condition and I was wondering how other customers felts about Rightstuf products? Have they always came through in mint with no flaws? What do you guys think about their free standard packing method?
Thanks

[/ QUOTE ]

TRSI packaging is probably one of the best in the business. Boxes and relatively large sized orders are typically sent in a custom double box configuration. There is an inner cardboard box which snuggly holds the DVDs and boxes together and which provides about an inch or so of space between the discs and the outer box. It really doesnt get any better than that. And it doesnt matter if you choose Free Media Mail or USPS, your order will be boxed the same.

As for mint, these things are only as mint as they were recieved. And there is always the chance that something may happen in transit. Like the postal truck getting into an accident or something. But by and large I havent had any problems in several years of shopping with TRSI. If you want perfection, however, buying in a Brick and Mortar store is about the only way to achieve this since when you order online you recieve whichever disc/product was next in the queue. It might be mint, it might have a small dent, it might have the disc shattered in a million pieces. The latter doesnt happen all that often since TRSI doesnt intentionally ship damaged goods, but now and again it happens. Nothing is, after all, perfect.

On the issue of Scrapped Princess, the LE "boxes" are not boxes. They are just cardboard shells holding the disc and figures. They are not meant to hold the DVD's the way a collection is. They are, essentially, large disposable slipcovers similar to how Manga packaged the LE GitS:SAC discs+CD's. I suppose you could save them, but they'd take up a lot of room and are fairly useless unless you dont intend to ever unpack the figures.

In any event, I'm personally satisfied with TRSI and averaging better than an order a week for the last 2 years, I think I've gotten enough stuff form them to form an adequate opinion of their shipping style.

[Bullfrog]

[ QUOTE ]
JasonSolaris said:
Hi. I was thinking about getting the Scrapped Princess LE boxes from Rightstuf with their Bandia sale. I'm extremely picky about box condition and I was wondering how other customers felts about Rightstuf products? Have they always came through in mint with no flaws? What do you guys think about their free standard packing method?
Thanks

[/ QUOTE ]

In roughly 1000 individual items I've received from Rightstuf, there has only been one item seriously mangled - and given the damage to packing box, I don't think anything, short of a safe, would have saved that shipment . . .

There have been a few minor nicks and dents (3 or 4) but beyond that, the only damage I've seen is stuff that you can't pick up until you open the box (eg not caused by Rightstuf).

[Lego]

I agree with Bullfrog. I ordered the Last Exile thin pack and the Vandread box set over Christmas Break. Both came packed EXTREMELY well and were great. A big thumbs up to Rightstuf.

[Ambers79]

Wasn't the Ryuichi Plushie suppose to be released this week? I wonder how long it will backordered. It is so cute I can't wait for it to ship.

[Shawne Kleckner]

[ QUOTE ]
Ambers79 said:
Wasn't the Ryuichi Plushie suppose to be released this week? I wonder how long it will backordered. It is so cute I can't wait for it to ship.

[/ QUOTE ]

We're hoping soon. These are in-country, we're just waiting for the customs people to make sure they're not explosive.

[Lego]

Which is fine. Since Shawne seems to be lurking, maybe he can help me out. Would I be able to cancel those two items out of a existing order(they both come out mid March) then simply order them again(making a new order with just them) with the GA discount and Bandai sale?

[CuriouslySane]

[ QUOTE ]
Lego said:
Which is fine. Since Shawne seems to be lurking, maybe he can help me out. Would I be able to cancel those two items out of a existing order(they both come out mid March) then simply order them again(making a new order with just them) with the GA discount and Bandai sale?

[/ QUOTE ]

Just contact customer service for the cancellation and then place your new order online. (Since these are pre-orders, it doesn't even necessarily have to be in that order.)

The only consideration is whether you used any dollar-threshold coupons on the original order or used free shipping, as cancelling items could affect your eligiblity for those offers.

[CuriouslySane]

Rich,

A while back, you showed us how to use Firefox's "Add a Keyword for this Search" feature to launch rightstuf.com searches from the address bar. Something appears to have broken that. The search URL Firefox now captures is this (http://www.rightstuf.com/cgi-bin/catalogmgr/browse/link/t=search,c=right-stuf,v=right-stuf,w=submit,a=right-stuf-internati) which obviously doesn't have a search parameter, and returns the message:

"When you are doing your search, you need to select the box (or boxes) in front of the attribute(s) you want to use in your search. Please return to the previous page and try your search again."

I know this was more of a serendipitous freebie than an intentional feature, but it sure was handy. I've tried to find the right parameters to get this working on my own, but so far am coming up short. Any help would be much appreciated.

[Shawne Kleckner]

[ QUOTE ]
CuriouslySane said:
[ QUOTE ]
Lego said:
Which is fine. Since Shawne seems to be lurking, maybe he can help me out. Would I be able to cancel those two items out of a existing order(they both come out mid March) then simply order them again(making a new order with just them) with the GA discount and Bandai sale?

[/ QUOTE ]

Just contact customer service for the cancellation and then place your new order online. (Since these are pre-orders, it doesn't even necessarily have to be in that order.)

The only consideration is whether you used any dollar-threshold coupons on the original order or used free shipping, as cancelling items could affect your eligiblity for those offers.

[/ QUOTE ]

This is the answer I would have given. /images/graemlins/happy.gif

[JasonSolaris]

Thanks for the info on the boxes. I'm not sure now if the LE are worth it just for the figures.. Might just stick with the DVDs only then.. Thanks for all the comments.

[ QUOTE ]
Kellory said:
On the issue of Scrapped Princess, the LE "boxes" are not boxes. They are just cardboard shells holding the disc and figures. They are not meant to hold the DVD's the way a collection is. They are, essentially, large disposable slipcovers similar to how Manga packaged the LE GitS:SAC discs+CD's. I suppose you could save them, but they'd take up a lot of room and are fairly useless unless you dont intend to ever unpack the figures.


[/ QUOTE ]

[Lego]

Thanks Shawne. Customer Service was great also. I love ordering from you guys /images/graemlins/sdsmiley.gif

[rpghope18]

On thing that I'm wondering before I order my Bandai stuff.... is it better to order all my things in one order, or better to make multiple ones with closer release dates to each other? Just curious. Thanks!

[MadL]

[ QUOTE ]
rpghope18 said:
On thing that I'm wondering before I order my Bandai stuff.... is it better to order all my things in one order, or better to make multiple ones with closer release dates to each other? Just curious. Thanks!

[/ QUOTE ]

Depends on what you're trying to do. If you're trying to get free shipping but still get items released as soon as they're available, it's probably best to try to group items with close release dates in separate orders; since you only need $49 for free shipping (Edit: That's before you apply the coupon, BTW), this shouldn't be too hard to do if you're ordering DVDs.

If you do put everything in one big order, TRSI will partial ship (one of the reasons I like preordering from them), but there's rules on when they'll do that (the FAQs in the first post in this thread have more info).

[Shawne Kleckner]

We're happy to announce that the 7th installment of our Anime Today podcast is now available for download!

In this episode:

1. Chad has the latest news in what's hot in the world of anime.
2. Marie has a review Bandai's Mars Daybreak DVD 1.
3. Kris and Judy are back in the "Anime and Gamer's Guide to Japan" to talk about one of their favorite places in Akihabara: Square Enix's The Real Vana'Diel.
4. Shawne gives us highlights of the new Bandai Sale and his new Weekly Specials.
5. A review of Geneon's Fafner DVD 1.
6. Uncover the world of Dubbing with Right Stuf's Production Team as they give an insiders look into the world of dubbing in the U.S. and Japan.
7. Sit in on a session of Q&amp;A with Right Stuf's Production Team as they discuss topics like different roles in production and explain the various types of DVD formats.

Download either the m4a or mp3 version now! (http://www.rightstuf.com/podcast/animetoday/00/007.shtml) - or you can pick up the new episode through your iTunes music store subscription!

[slerch666]

Not sure if anyone's asked yet or not, but would it be possible for TRSI to begin stocking the Discipline (http://forums.animeondvd.com/showflat.php?Cat=&amp;Number=1239942&amp;page=0&amp;view=colla psed&amp;sb=5&amp;o=&amp;fpart=1) hentai? Seems several of the "adult only" stores have it listed, so I figure there's a contact for the Amorz company floating around somewhere. /images/graemlins/wink.gif

[Shsway]

Might I offer some comments about the podcasts here?

They really started getting interesting, with everyone comfortable and established in their duties, by episode 3 (the best so far from everyone involved). I really like Marie's reviews; her enunciation and tone are quite good, and while I initially felt that she needed to slow down a bit, she's pretty much loud and clear now. Big kudos to her.

On episode 4, I was most amused by the Scrapped Princess review-reader who sounded like Chris Patton to me. /images/graemlins/stunned0.gif

Ep. 7 opened with one of my favorite tracks from <span style='color:#dddddd;background:#dddddd'>the first Kare Kano CD</span>, and one of my favorite <span style='color:#dddddd;background:#dddddd'>Sagisu Shiro compositions</span> of all time. It's funny too, as I was thinking during the last ep that I wasn't sure that I liked the latest mix of the opening theme. Still, I hope that you'll use the original melody again sometime.

Besides Marie's reviews, I even get a little something out of those custom summaries for both discs and manga. They're quite helpful, sometimes attention-getting.

And, ha ha, <span style='color:#dddddd;background:#dddddd'>David mentions working on the adult titles</span>! /images/graemlins/tongue.gif

[rharms]

Thanks, I appreciate the feedback - posting it here is just fine.

-rh

[rharms]

I tested this in FireFox 1.0.7 on Linux, and 1.5 on Mac OS X, and it did appear to work correctly.

The way you set it up has changed since those instructions were written though. When you do a right mouse click in the search field on Right Stuf's home page, it will come up with a dialog box asking for a Name and a Keyword. For the Name, use something like "Right Stuf Items," and for the Keyword, "rs". Then hit the Add button as you would for a bookmark.

It should work okay then. If it doesn't, please test it again without any extensions installed, and if it still fails to work correctly, please post the version of Firefox you're using, and the operating system you're using, and I'll try to track down the problem.

-rh

[CuriouslySane]

Thanks for suggesting that I disable extensions.

Disabling "Tabbrowser Preferences 1.2.8.8" which I recently installed fixed the problem. (I'm running Firefox 1.5.0.1.)

[slrcosmos]

So how often are the product pages updated? I place an order and two of the items are listed as 'in stock and available' on the product page but in my order it says they're 'on order from manufacturer.' The product page is still listing them as 'in stock and available.'

[rharms]

[ QUOTE ]
slrcosmos said:
So how often are the product pages updated? I place an order and two of the items are listed as 'in stock and available' on the product page but in my order it says they're 'on order from manufacturer.' The product page is still listing them as 'in stock and available.'

[/ QUOTE ]They're updated every hour. Feel free to drop a note to customer service (info@rightstuf.com) or drop me a private message on here with your order number, and we can take a look at what's going on. With the system we use for handling orders on the backend, information like this can sometimes be a little out of sync. Generally its nothing to worry about, even if it is a little confusing.

-rh

[rharms]

[ QUOTE ]
CuriouslySane said:
Thanks for suggesting that I disable extensions.

Disabling "Tabbrowser Preferences 1.2.8.8" which I recently installed fixed the problem. (I'm running Firefox 1.5.0.1.)

[/ QUOTE ]Glad you found an answer, and thanks for posting it. As much as I like Firefox, we're getting more and more problems reported to us that are caused by buggy or incompatible mixes of extensions. :-(

-rh

[slrcosmos]

[ QUOTE ]
Rich Harms said:
[ QUOTE ]
slrcosmos said:
So how often are the product pages updated? I place an order and two of the items are listed as 'in stock and available' on the product page but in my order it says they're 'on order from manufacturer.' The product page is still listing them as 'in stock and available.'

[/ QUOTE ]They're updated every hour. Feel free to drop a note to customer service (info@rightstuf.com) or drop me a private message on here with your order number, and we can take a look at what's going on. With the system we use for handling orders on the backend, information like this can sometimes be a little out of sync. Generally its nothing to worry about, even if it is a little confusing.

-rh

[/ QUOTE ]

I was just curious. I didn't think it was a big deal since My-HiME says 'on order from manufacturer' which is surprising since it doesn't come out until the end of March. I'll wait and see if they change.

[BonnKansan]

[ QUOTE ]
slrcosmos said:
I was just curious. I didn't think it was a big deal since My-HiME says 'on order from manufacturer' which is surprising since it doesn't come out until the end of March. I'll wait and see if they change.

[/ QUOTE ]

Both preorders and backorders are labelled "on order from manufacturer", because, well, they are. So no need to worry about your My-HIME status change until closer to release date.

[Nfcpm]

I recently wrote to Right Stuf asking why certain items in an order had not partially shipped with other partial shipments. I believed that the items somehow got stuck in the system (the real problem is that I selected UPS instead of USPS).

After 2 rounds of emails (in the first they totally misunderstood what I was asking about) I received this email response:

[ QUOTE ]
Thank you for your e-mail.



Due to the recently increased shipping rates by UPS, we no longer partial ship orders unless an additional partial shipping fee is paid. We will send out anything that is in-stock at the time your order is placed, and we will send another shipment when your order is complete.



If you would like to request a partial shipment, we need your permission to bill the $4 partial shipping fee for UPS ground delivery.



We apologize for any inconvenience this may cause and we do appreciate your business.



Have a great day!



Thank you,



[/ QUOTE ]


Shawne is this true? If so someone needs to make note of that in the rules for partial shipments here.



Thanks

[rharms]

[ QUOTE ]
Nfcpm said:
I recently wrote to Right Stuf asking why certain items in an order had not partially shipped with other partial shipments. I believed that the items somehow got stuck in the system (the real problem is that I selected UPS instead of USPS).

After 2 rounds of emails (in the first they totally misunderstood what I was asking about) I received this email response:

[ QUOTE ]
Thank you for your e-mail.



Due to the recently increased shipping rates by UPS, we no longer partial ship orders unless an additional partial shipping fee is paid. We will send out anything that is in-stock at the time your order is placed, and we will send another shipment when your order is complete.



If you would like to request a partial shipment, we need your permission to bill the $4 partial shipping fee for UPS ground delivery.



We apologize for any inconvenience this may cause and we do appreciate your business.



Have a great day!



Thank you,



[/ QUOTE ]


Shawne is this true? If so someone needs to make note of that in the rules for partial shipments here.



Thanks

[/ QUOTE ]We haven't partial shipped UPS for a while. When the order is placed, if any items are in stock, we will let those ship, but that's it.

The "rules" posted here should not be taken as absolutes - we do vary them from time to time for various reasons.

-rh

[Japschin]

Does that mean that we have to wait till all the dvds are released before Rightstuf would ship out any preorders?
Eg.
If I were to order 15 dvds with 10 in-stock, 5 pre-releases with 3 being released in March and 2 in May, I wouldn't get the pre-releases till May in one shipment?
Thanks

[Helschadenfreude]

[ QUOTE ]
Hui said:
Does that mean that we have to wait till all the dvds are released before Rightstuf would ship out any preorders?
Eg.
If I were to order 15 dvds with 10 in-stock, 5 pre-releases with 3 being released in March and 2 in May, I wouldn't get the pre-releases till May in one shipment?
Thanks

[/ QUOTE ]

If you chose free shipping(thus USPS), you would get a partial shipment of those 10 dvds. And if you got them say today, you would also get your 3 in march(because of more than half the order and maybe more than 30 days since last shipment), and your 2 in may. So 3 in total.

[joelgundam01]

[ QUOTE ]
Hui said:
Does that mean that we have to wait till all the dvds are released before Rightstuf would ship out any preorders?
Eg.
If I were to order 15 dvds with 10 in-stock, 5 pre-releases with 3 being released in March and 2 in May, I wouldn't get the pre-releases till May in one shipment?
Thanks

[/ QUOTE ]

If it's through UPS then yes.

If it's through USPS (US mail) then no, because it meets partial shipment standards.

[Magic_Knight]

I purchased Eden's Bowy vol. 3 from Rightstuf on December 23rd, and I can't play the third episode on any of my DVD players (tried 4 different ones, they all froze). I checked their return policy, but I was curious - does it have to be within 30 days for a defective DVD to exchange it for another one, or does that just apply to unopened returns?

[kusanagi-sama]

How long does it take to get a refund due to a lost shipment? I mailed the claim form on Friday after 5PM on the 27th of January.

[slerch666]

[ QUOTE ]
Magic Knight said:
I purchased Eden's Bowy vol. 3 from Rightstuf on December 23rd, and I can't play the third episode on any of my DVD players (tried 4 different ones, they all froze). I checked their return policy, but I was curious - does it have to be within 30 days for a defective DVD to exchange it for another one, or does that just apply to unopened returns?

[/ QUOTE ]
Generally they want 30 days for everything, but in my experience (and one must keep in mind that the majority of my 1900+ Anime DVDs have come from TRSI, plus I have preorders out the wazoo) they do make some exceptions. Give them a call and explain the situation.

[Bullfrog]

It seems that it is taking significantly longer to re-stock than the nominal "8-10 days" that is being stated generally for Tokyopop manga. I've had material on order since early December that is yet to re-stock (and then be allocated to my order). (This is material that has been released for some time).

Shawne, any ideas as to when the next shipment is due? I ask as the Tokyopop material is going to be the items holding up the order (which I wasn't expecting last year!) /images/graemlins/sdsmiley.gif

[Japschin]

Thank you very much Gybano and Joe.
I thought the change also applies to USPS since the postage fees increased abt a week ago.

[something]

[ QUOTE ]
joelgundam01 said:
If it's through UPS then yes.

If it's through USPS (US mail) then no, because it meets partial shipment standards.

[/ QUOTE ]

So not only is USPS cheaper, it might now get your discs to you faster XD More reason why I'll never ever willingly go UPS over USPS

[Shawne Kleckner]

[ QUOTE ]
Bullfrog said:
It seems that it is taking significantly longer to re-stock than the nominal "8-10 days" that is being stated generally for Tokyopop manga. I've had material on order since early December that is yet to re-stock (and then be allocated to my order). (This is material that has been released for some time).

Shawne, any ideas as to when the next shipment is due? I ask as the Tokyopop material is going to be the items holding up the order (which I wasn't expecting last year!) /images/graemlins/sdsmiley.gif

[/ QUOTE ]

Drop me a note with the items that seem to be holding things up.

[Lego]

I had a question for you Shawne, if you don't mind. I know Rightstuf carries Newtype USA and other magazines(last time I checked). Would it be possible for Rightstuf to maybe carry Newtype Japan, Animage, or even something like Megami? While I know they probably don't sell to well, I would pay for a issue or two from Rightstuf.

Although I guess it all depends on the cost to get them from a supplier and etc.

[joelgundam01]

[ QUOTE ]
Hui said:
Thank you very much Gybano and Joel.
I thought the change also applies to USPS since the postage fees increased abt a week ago.

[/ QUOTE ]

The USPS fees went up on stamps, but the package rates only went up a little in a few areas.

FWIW, my local post offices didn't raise package rates at all.

[Japschin]

The Post Offices in my area raised all the shipping rates. I didn't really realised it until I went to the post office to send parcels via Priority/Media and Parcel Post. I was wondering how come it seemed more expensive than usual. /images/graemlins/cry00000.gif /images/graemlins/sweat200.gif /images/graemlins/anger200.gif

[joelgundam01]

[ QUOTE ]
Hui said:
The Post Offices in my area raised all the shipping rates.

[/ QUOTE ]

Correction, my post office also raised the package rates, but I didn't realized it. /images/graemlins/sweat000.gif

Compared to UPS though, the rates didn't went up to much. UPS raised there rates and has a gas surplus charge now.

[Zazen]

[ QUOTE ]
Rich Harms said:
We haven't partial shipped UPS for a while. When the order is placed, if any items are in stock, we will let those ship, but that's it.

The "rules" posted here should not be taken as absolutes - we do vary them from time to time for various reasons.

-rh

[/ QUOTE ]

Well this totally sucks. TRSI certainly has the right to change their shipping policies, but doing so secretly isn't exactly customer-friendly. I'm going to have to rework a number of orders because of this.

I always choose UPS because money is not an issue and I like the reliable (and trackable) shipping. I absolutely despise USPS Media Mail. It has no tracking to speak of and delivery times vary wildly and unpredictably.

[Helschadenfreude]

[ QUOTE ]
Zazen said:
[ QUOTE ]
Rich Harms said:
We haven't partial shipped UPS for a while. When the order is placed, if any items are in stock, we will let those ship, but that's it.

The "rules" posted here should not be taken as absolutes - we do vary them from time to time for various reasons.

-rh

[/ QUOTE ]

Well this totally sucks. TRSI certainly has the right to change their shipping policies, but doing so secretly isn't exactly customer-friendly. I'm going to have to rework a number of orders because of this.

I always choose UPS because money is not an issue and I like the reliable (and trackable) shipping. I absolutely despise USPS Media Mail. It has no tracking to speak of and delivery times vary wildly and unpredictably.

[/ QUOTE ]

Actually the last couple of times my packages shipped, all of them had tracking #'s. And I thought that the rules didn't apply to UPS in the first place..but this probably good information to put in the FAQ about the shipping rules.

[ QUOTE ]
GyBaNOJunior said:
[ QUOTE ]
Zazen said:
[ QUOTE ]
Rich Harms said:
We haven't partial shipped UPS for a while. When the order is placed, if any items are in stock, we will let those ship, but that's it.

The "rules" posted here should not be taken as absolutes - we do vary them from time to time for various reasons.

-rh

[/ QUOTE ]

Well this totally sucks. TRSI certainly has the right to change their shipping policies, but doing so secretly isn't exactly customer-friendly. I'm going to have to rework a number of orders because of this.

I always choose UPS because money is not an issue and I like the reliable (and trackable) shipping. I absolutely despise USPS Media Mail. It has no tracking to speak of and delivery times vary wildly and unpredictably.

[/ QUOTE ]

Actually the last couple of times my packages shipped, all of them had tracking #'s. And I thought that the rules didn't apply to UPS in the first place..but this probably good information to put in the FAQ about the shipping rules.

[/ QUOTE ]

Yeah, TRSI actually started attaching tracking numbers to USPS packages sometime late last year (November?).

[joelgundam01]

[ QUOTE ]
Zazen said:
Well this totally sucks. TRSI certainly has the right to change their shipping policies, but doing so secretly isn't exactly customer-friendly.

[/ QUOTE ]

They didn't. Shawne talked about this several times already in previous threads. The FAQs just need to be updated.

[ QUOTE ]
I absolutely despise USPS Media Mail. It has no tracking to speak of and delivery times vary wildly and unpredictably.

[/ QUOTE ]

Where have you've been? In the other thread, under "Great Deals Daily!". It says that all Media Mail and Priority Mail packages contain enhanced tracking. They started this back in November.

[Melazomah]

[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
Zazen said:
Well this totally sucks. TRSI certainly has the right to change their shipping policies, but doing so secretly isn't exactly customer-friendly.

[/ QUOTE ]

They didn't. Shawne talked about this several times already in previous threads. The FAQs just need to be updated.

[ QUOTE ]
I absolutely despise USPS Media Mail. It has no tracking to speak of and delivery times vary wildly and unpredictably.

[/ QUOTE ]

Where have you've been? In the other thread, under "Great Deals Daily!". It says that all Media Mail and Priority Mail packages contain enhanced tracking. They started this back in November.

[/ QUOTE ]
Technnically, Delivery Confirmation isn't "tracking" per se. I believe Shawne has already mentioned that all you can see are where the last major hub your DC'd parcel has been, and not exactly where it is like the tracking service offered by UPS or Fedex. For instance, all I can see before a media mail package from TRSI is delivered to me is a hub scan in Denver, CO while the actual delivery is usually 3 days to the week after that scan.
USPS's FAQ on Delivery Confirmation (http://tinyurl.com/chfqy)

[Zazen]

[ QUOTE ]
Melazoma said:

Technnically, Delivery Confirmation isn't "tracking" per se. I believe Shawne has already mentioned that all you can see are where the last major hub your DC'd parcel has been, and not exactly where it is like the tracking service offered by UPS or Fedex. For instance, all I can see before a media mail package from TRSI is delivered to me is a hub scan in Denver, CO while the actual delivery is usually 3 days to the week after that scan.
USPS's FAQ on Delivery Confirmation (http://tinyurl.com/chfqy)

[/ QUOTE ]

You are correct. What the USPS calls "tracking" is a joke compared to UPS. With UPS I know exactly what day a package will be delivered and I get very consistent shipping times.

[Half Pain]

It's definitely not as good as UPS tracking, but it's still a useful tool. I have to get my mail from the post office, so the delivery confirmation is great for someone like me. I can see when to pick up my packages(s) without constantly driving back and forth each day expecting it.

[cxt217]

[ QUOTE ]
BonnKansan said:
[ QUOTE ]
slrcosmos said:
I was just curious. I didn't think it was a big deal since My-HiME says 'on order from manufacturer' which is surprising since it doesn't come out until the end of March. I'll wait and see if they change.

[/ QUOTE ]

Both preorders and backorders are labelled "on order from manufacturer", because, well, they are. So no need to worry about your My-HIME status change until closer to release date.

[/ QUOTE ]

Well, in my case, I can see the number of copies still available for each title, and I still got "On Order from Manufacturer" for the order status. And I thought preorders would be maked with "Not yet release" tag on the item page.

C.T.

[joelgundam01]

[ QUOTE ]
cxt217 said:

Well, in my case, I can see the number of copies still available for each title, and I still got "On Order from Manufacturer" for the order status.

[/ QUOTE ]

You may want to contact CS on that one.

[kusanagi-sama]

[ QUOTE ]
kusanagi-sama said:
How long does it take to get a refund due to a lost shipment? I mailed the claim form on Friday after 5PM on the 27th of January.

[/ QUOTE ]

Any chance on an answer to this question?

[Bullfrog]

[ QUOTE ]
kusanagi-sama said:
[ QUOTE ]
kusanagi-sama said:
How long does it take to get a refund due to a lost shipment? I mailed the claim form on Friday after 5PM on the 27th of January.

[/ QUOTE ]

Any chance on an answer to this question?

[/ QUOTE ]

My experience is slightly different, in that I wanted a replacement, however within a 2 business days of lodging my claim, the whole issue was in process (eg Rightstuf has to file with their insurance), and within two weeks the replacement shipment was out (which given the size of the order was a real accomplishment).

[kusanagi-sama]

[ QUOTE ]
Bullfrog said:
[ QUOTE ]
kusanagi-sama said:
[ QUOTE ]
kusanagi-sama said:
How long does it take to get a refund due to a lost shipment? I mailed the claim form on Friday after 5PM on the 27th of January.

[/ QUOTE ]

Any chance on an answer to this question?

[/ QUOTE ]

My experience is slightly different, in that I wanted a replacement, however within a 2 business days of lodging my claim, the whole issue was in process (eg Rightstuf has to file with their insurance), and within two weeks the replacement shipment was out (which given the size of the order was a real accomplishment).

[/ QUOTE ]

Since I already had ordered a replacement copy, I asked customer service about a refund, so they e-mailed me with the claim form.

[Fieri]

[ QUOTE ]
Zazen said:
[ QUOTE ]
Melazoma said:

Technnically, Delivery Confirmation isn't "tracking" per se. I believe Shawne has already mentioned that all you can see are where the last major hub your DC'd parcel has been, and not exactly where it is like the tracking service offered by UPS or Fedex. For instance, all I can see before a media mail package from TRSI is delivered to me is a hub scan in Denver, CO while the actual delivery is usually 3 days to the week after that scan.
USPS's FAQ on Delivery Confirmation (http://tinyurl.com/chfqy)

[/ QUOTE ]

You are correct. What the USPS calls "tracking" is a joke compared to UPS. With UPS I know exactly what day a package will be delivered and I get very consistent shipping times.

[/ QUOTE ]

Heh... with UPS, I get to know just how badly they're messing up.

[scorsesefan]

So I have a couple questions.

-Are they usually pretty accurate about stating how long it will take to get a backordered item in stock?

-If I pre-order, and select 2-Day shipping, will I get my DVD even earlier, or will they just ship it out closer to the release date?

Thanks.

[joelgundam01]

[ QUOTE ]
SkullLeaderOne said:
So I have a couple questions.

-Are they usually pretty accurate about stating how long it will take to get a backordered item in stock?

[/ QUOTE ]

Not really! The 8 - 10 business day estimate usually indicates that they are waiting for the next shipment. It really depends to the manufacture. Some are fast in resupplying (Bandai, ADV, Geneon), while others are very slow (Dark Horse, Tokyopop, Viz).

[ QUOTE ]

-If I pre-order, and select 2-Day shipping, will I get my DVD even earlier, or will they just ship it out closer to the release date?

[/ QUOTE ]

Pre-orders ship out as soon as Right Stuf receives them. If they recieve them three weeks early, then they will ship them out three weeks early. To answer your question, yes they will come in faster with 2 day shipping. However, please note that if you have other items in your order, it may take longer to proccess.

[rharms]

I can't find the original thread where this was brought up, hopefully whomever mentioned it will find this note.

It was mentioned that on discontinued items, we were leaving the 'Product Availability' information on the item, sometimes indicating that it was in stock, or on order from the manufacturer. That's been corrected - it an item is discontunied, that information will be completely removed.

Also, we'll show "Item No Longer Available" where the purchase button would normally be, in order to help explain why that button is missing.

Hopefully this will make things clearer when associates link to discontinued items, or a search engine happens to dig them up. /images/graemlins/happy.gif

-rh

[sawmill]

[ QUOTE ]
Rich Harms said:
I can't find the original thread where this was brought up, hopefully whomever mentioned it will find this note.

It was mentioned that on discontinued items, we were leaving the 'Product Availability' information on the item, sometimes indicating that it was in stock, or on order from the manufacturer. That's been corrected - it an item is discontunied, that information will be completely removed.

Also, we'll show "Item No Longer Available" where the purchase button would normally be, in order to help explain why that button is missing.

Hopefully this will make things clearer when associates link to discontinued items, or a search engine happens to dig them up. /images/graemlins/happy.gif

-rh

[/ QUOTE ]Tested via a Google search for Princess Nine DVDs and it works as advertised. Much less confusing than the way it was before.

[cxt217]

[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
cxt217 said:

Well, in my case, I can see the number of copies still available for each title, and I still got "On Order from Manufacturer" for the order status.

[/ QUOTE ]

You may want to contact CS on that one.

[/ QUOTE ]

Yeah, I just did when I got home. Given the hour, though, I almost certainly have to wait for the reply to arrive on Friday.

What really might cheese me off is if confusion over the products' in-stock status is the reason why my order had its shipping delayed, especially after I went to the trouble of ordering items that are noted as being in-stock.

C.T.

[Saiya]

[ QUOTE ]
joelgundam01 said:
others are very slow (Dark Horse, Tokyopop, Viz).


[/ QUOTE ]

Tokyopop does take a very long time to come in for me (months, sometimes), and I've never bought anything from Dark Horse so I can't say anything about that. The stuff I get from Viz, though, always seems to come in quickly (10 days or less - usually about a week). At least with manga - I haven't had much experience with their dvds.

[kusanagi-sama]

[ QUOTE ]
Saikira said:
[ QUOTE ]
joelgundam01 said:
others are very slow (Dark Horse, Tokyopop, Viz).


[/ QUOTE ]

Tokyopop does take a very long time to come in for me (months, sometimes), and I've never bought anything from Dark Horse so I can't say anything about that. The stuff I get from Viz, though, always seems to come in quickly (10 days or less - usually about a week). At least with manga - I haven't had much experience with their dvds.

[/ QUOTE ]

DarkHorse likes to change the release dates for items quite alot. For example, Oh! My Goddess vol. 1 re-release was originally supposed to be release in early October 2005, and finally it was actually released in mid December 2005. Once items are in stock from Dark Horse (usually release date or 2-3 days later, they ship immediately), although this was a purchase from TFAW.com (Things From Another World). I pre-ordered vol. 3 of the Oh My Goddess manga from TRSI this time, so I will see how TRSI gets it done (release date is currently June 16th)

[Half Pain]

Just wondering, but for anyone's that done this before, is it possible to request CS to cancel/delete part of an order if it includes a sale coupon like the current Bandai promotion? I've done this before in the past, but I'm not sure if it'd effect my usage of the Bandai coupon or not.

Any help here? /images/graemlins/shy00000.gif

[kio]

The coupon will still apply to all of the other Bandai items in your order. I think the only thing that is affected is free shipping if cancelling the item brings the new total below the free shipping threshold. I think. I haven't done this before, but I know its been mentioned at some point. I'm sure someone else can confirm this /images/graemlins/happy.gif.

[joelgundam01]

[ QUOTE ]
kio said:
The coupon will still apply to all of the other Bandai items in your order. I think the only thing that is affected is free shipping if cancelling the item brings the new total below the free shipping threshold. I think. I haven't done this before, but I know its been mentioned at some point. I'm sure someone else can confirm this /images/graemlins/happy.gif.

[/ QUOTE ]

Your correct Kio, it won't effect anything. The coupon will still apply to the Bandai titles. It's the X off Y coupons that you have to be careful about.

[Azumangaman]

I'd like to start by saying that Rightstuf is a great store.

Shawne, I think your store seriously needs to work on your international shipping. I like about 45 mins. from the Us border in Canada, and It took 30-some odd days to ship 2 In stock and available items. Also, You should consider a free shipping option if you spend X amount of dollars to Canadians as well. I think you really need it- Your Canadian shipping prices are remarkably high.

[vegeta11]

I know you so far have gotten empty boxes for the last three YYH box sets from FUNimation (and hopefully the last as well), but is there any possibility that you will be able to get ahold of empty boxes for the DBGT releases so that I can spend more money with you picking them up? I know the second just came out yesterday and it is nice box so I was hoping for those of us who actually bought the discs as they were being released we could have a shot at the boxes for our collection.

[Super Saiyajin Joshua]

[ QUOTE ]
vegeta11 said:
I know you so far have gotten empty boxes for the last three YYH box sets from FUNimation (and hopefully the last as well), but is there any possibility that you will be able to get ahold of empty boxes for the DBGT releases so that I can spend more money with you picking them up? I know the second just came out yesterday and it is nice box so I was hoping for those of us who actually bought the discs as they were being released we could have a shot at the boxes for our collection.

[/ QUOTE ]

Ditto on that for me.

[JimmyG]

I'm curious... how does one add more than one daily deal to a cart? When I click on the Buy Now for an item, it goes into my cart. That's great. That's just one item. That is all I can add, and it says, well, thanks come back tomorrow when I want to go back.

Some of the things I've tried over the last few days -

Hitting the Back Button on my browser... Nope.
Navigating from the Shopping Cart to the Daily Deals link... Nope.
I tried opening a new window on the Buy Now button so the main window didn't leave the deals... Nope.

I don't understand, how does it work to get more than one of them, or are we only limited to one per day period? I've used both IE and Firefox, though I'm leaning to thinking that you can only add one item? If not, let me know!

[The Pirate Queen]

[ QUOTE ]
Jim said:
I'm curious... how does one add more than one daily deal to a cart?

[/ QUOTE ]

You don't - Daily Deals are one per day only. /images/graemlins/catgirl0.gif

[mifuneral2]

Yep. It even says "buy now or pass on it forever" or something to that extent. That's why you should always read Dave Stroud's posts before actually going into the Daily Deals section, so you can decide what you want before viewing the pages. /images/graemlins/catgirl0.gif

[JimmyG]

I always thought you could add more than one. Ah well.

[JimmyG]

Thanks for confirming it. /images/graemlins/happy.gif I'm a bit sad by that at the same time. /images/graemlins/sad.gif

[sawmill]

[ QUOTE ]
Jim said:
Thanks for confirming it. /images/graemlins/happy.gif I'm a bit sad by that at the same time. /images/graemlins/sad.gif

[/ QUOTE ]Be patient. A good daily deal tends to come around again eventually...

[Big_JIMMBOW]

Now I know that RightStuff ships stuff as they arrive, and they cant ship an entire order together if theres items that are a month or more apart because of limited warehouse space. But is there a way I can, not really cancel my order, but just make it so that the item will ship with one of my March/April orders(but not make them reserve it for my order) I guess just continuously be put to the bottom of the 'Who do we send it to now' list?

[joelgundam01]

[ QUOTE ]
Big_JIMMBOW said:
Now I know that RightStuff ships stuff as they arrive, and they cant ship an entire order together if theres items that are a month or more apart because of limited warehouse space. But is there a way I can, not really cancel my order, but just make it so that the item will ship with one of my March/April orders(but not make them reserve it for my order) I guess just continuously be put to the bottom of the 'Who do we send it to now' list?

[/ QUOTE ]

Let me get this straight, you want to remove an item in one of your orders and put into another. Yes that can be done, but it could effect your free shipping status and coupons.

[monkeebiz]

Couldn't find the answer to this in the FAQ:

Does the $12 for renewing my Got Anime membership count towards the $49 for free shipping? Thanks.

[Helschadenfreude]

[ QUOTE ]
monkeebiz said:
Couldn't find the answer to this in the FAQ:

Does the $12 for renewing my Got Anime membership count towards the $49 for free shipping? Thanks.

[/ QUOTE ]

Nope. That's why you should just ship that by itself. That probably is a good idea to be in the FAQ. Unless... I'm totally off base here.. /images/graemlins/sweat200.gif

[joelgundam01]

[ QUOTE ]
GyBaNOJunior said:
[ QUOTE ]
monkeebiz said:
Couldn't find the answer to this in the FAQ:

Does the $12 for renewing my Got Anime membership count towards the $49 for free shipping? Thanks.

[/ QUOTE ]

Nope. That's why you should just ship that by itself. That probably is a good idea to be in the FAQ. Unless... I'm totally off base here.. /images/graemlins/sweat200.gif

[/ QUOTE ]

You're correct! Also, the GA membership doesn't have a shipping charge, so it is always a good idea to order it seperately.

[Justin Richardson]

[ QUOTE ]
Jim said:
I always thought you could add more than one. Ah well.

[/ QUOTE ]

Log on using a second account. Add Daily Deal to your shopping cart.
Log off and then log on using your regular RS account. Go through the Daily Deals and add the second item to your cart.

If you do not mess with multiple windows or close anything, it should work.

(tho I will say upfront that this the technology allows for it - whether or not the guys at RS like it, well...thats another thing all together)

[slrcosmos]

quick question. I'm placing an order in the current CPM sale. One item I want comes out Feb 28th. If I place the order on the 25th or 26th, can I ask Rightstuf to hold my order until the one item comes out? I qualify for shipping without it, but I hate wasting boxes. I'm weird like that.

[Uzi]

[ QUOTE ]
wolve said:
Kellory said:
<font color="blue">(Q) How can I tell if a Daily Deal is eligible for the Got Anime Discount?</font>
(A) On the page where you view a deal, an item is eligible if the following text is displayed under the Daily Deal price:

"If you're a Got Anime! member, your memebership discount will stack on top of the Daily Deal Discount price for an additional 10% off the Daily Deal Price!"

When you check out, the Daily Deal item has a red asterick (*) next to it even though it's still eligible for the GA discount. When you receive your e-mail order confirmation, the Got Anime saved amount should include the discount on the Daily Deal.

[/ QUOTE ]

I just ordered some stuff and included the Ghost in the Shell Wall Scroll from today's daily deals (look here) (http://forums.animeondvd.com/showthreaded.php?Cat=4&amp;Number=1280489&amp;page=0&amp;view= collapsed&amp;sb=5&amp;o=&amp;vc=1) .
When I received my E-Mail confirmation the prices were still the same as on the website order confirmation, no GA discount was applied to the daily deal but I'm pretty sure it was eglible (Dave states the same in the post) for the discount.

Bug or feature?

[sawmill]

[ QUOTE ]
slrcosmos said:
quick question. I'm placing an order in the current CPM sale. One item I want comes out Feb 28th. If I place the order on the 25th or 26th, can I ask Rightstuf to hold my order until the one item comes out? I qualify for shipping without it, but I hate wasting boxes. I'm weird like that.

[/ QUOTE ]I believe that you can leave special instructions to hold your order for up to three days.

[MadL]

[ QUOTE ]
Uzi said:I just ordered some stuff and included the Ghost in the Shell Wall Scroll from today's daily deals (look here) (http://forums.animeondvd.com/showthreaded.php?Cat=4&amp;Number=1280489&amp;page=0&amp;view= collapsed&amp;sb=5&amp;o=&amp;vc=1) .
When I received my E-Mail confirmation the prices were still the same as on the website order confirmation, no GA discount was applied to the daily deal but I'm pretty sure it was eglible (Dave states the same in the post) for the discount.

Bug or feature?

[/ QUOTE ]

The listed price will be the same, but if you check near the bottom of the message, you should see a notice that says something along the lines of "Thanks for being a Got Anime member! You saved $xx on this purchase". When the order processes, you'll be charged the price minus the GA discount. If you don't see this notice in the confirmation, contact Customer Service to make sure the discount's applied.

[roastedpekingduck]

Some time ago, I ordered the X TV soundtrack II during the Geneon sale. Weeks later, while other soundtracks from Geneon have been replenished in stock, X TV soundtrack II is still on backorder. What happened?

[joelgundam01]

[ QUOTE ]
roastedpekingduck said:
Some time ago, I ordered the X TV soundtrack II during the Geneon sale. Weeks later, while other soundtracks from Geneon have been replenished in stock, X TV soundtrack II is still on backorder. What happened?

[/ QUOTE ]

Your copy is most likely stuck in the system. Just give CS a buzz and they'll fix the problem.

[roastedpekingduck]

I doubt it. It still shows up as 8-10 day availability on the website

[joelgundam01]

[ QUOTE ]
roastedpekingduck said:
I doubt it. It still shows up as 8-10 day availability on the website

[/ QUOTE ]

That's odd! Maybe it was an inventory bug. You may want to contact CS just in case.

[Uzi]

[ QUOTE ]
MadL said:
The listed price will be the same, [...]. When the order processes, you'll be charged the price minus the GA discount.

[/ QUOTE ]
Now I get it - the message is there and it looks like the correct amount! /images/graemlins/shy10000.gif /images/graemlins/shy10000.gif
Thanks!

[bakafoo]

Minor question here.

Does the GA discount apply to any item that's not listed under the Weekly Specials or specially noted categories? I'm interested in getting the Inuyasha PVCs; hence, the question.

[Bullfrog]

[ QUOTE ]
BakaBoobie said:
Minor question here.

Does the GA discount apply to any item that's not listed under the Weekly Specials or specially noted categories? I'm interested in getting the Inuyasha PVCs; hence, the question.

[/ QUOTE ]

Unless specifically noted in the product information page, all items should be able to have GA discount applied.

[slrcosmos]

So I bought a Got Anime membership on Friday and placed an order today using 'newmember'. No discount was applied to my order though. All I ordered were CPM titles and I thought GA could stack. I e-mailed CS. Does anyone know if they'll be open tomorrow and how easy is it to get this cleared up?

[Randall Flagg]

[ QUOTE ]
slrcosmos said:
So I bought a Got Anime membership on Friday and placed an order today using 'newmember'. No discount was applied to my order though. All I ordered were CPM titles and I thought GA could stack. I e-mailed CS. Does anyone know if they'll be open tomorrow and how easy is it to get this cleared up?

[/ QUOTE ]

The GA discount will only be noted in your order confirmation e-mail. Was it listed in that?

[Rydell]

The only place the GA discount shows up is in the order confirmation emailed to you after checkout. Towards the bottom of the email will be a line that says "Thank you for being a Got Anime? Purchasing Club Member! On this
order, you saved $xx.xx." If the discount isn't showing up there, you'll have to get ahold of customer service.

[dragonclaw]

[ QUOTE ]
Randall Flagg said:
[ QUOTE ]
slrcosmos said:
So I bought a Got Anime membership on Friday and placed an order today using 'newmember'. No discount was applied to my order though. All I ordered were CPM titles and I thought GA could stack. I e-mailed CS. Does anyone know if they'll be open tomorrow and how easy is it to get this cleared up?

[/ QUOTE ]

The GA discount will only be noted in your order confirmation e-mail. Was it listed in that?

[/ QUOTE ]

Also if I'm not mistaken, since you are using newmember instead of your number then the GA discount has to be manually added by CS so since you placed your order on the weekend it won't be added until the next business day anyway.

[slrcosmos]

[ QUOTE ]
dragonclaw21974 said:
[ QUOTE ]
Randall Flagg said:
[ QUOTE ]
slrcosmos said:
So I bought a Got Anime membership on Friday and placed an order today using 'newmember'. No discount was applied to my order though. All I ordered were CPM titles and I thought GA could stack. I e-mailed CS. Does anyone know if they'll be open tomorrow and how easy is it to get this cleared up?

[/ QUOTE ]

The GA discount will only be noted in your order confirmation e-mail. Was it listed in that?

[/ QUOTE ]

Also if I'm not mistaken, since you are using newmember instead of your number then the GA discount has to be manually added by CS so since you placed your order on the weekend it won't be added until the next business day anyway.

[/ QUOTE ]

The order confirmation e-mail said 'no member discount was applied to this order' I've alreay sent CS an e-mail about it. Does anyone know if they'll be open tomorrow? I'd rather call and just get it out of the way.

[Puppet Master]

[ QUOTE ]
slrcosmos said:

The order confirmation e-mail said 'no member discount was applied to this order' I've alreay sent CS an e-mail about it. Does anyone know if they'll be open tomorrow? I'd rather call and just get it out of the way.

[/ QUOTE ]

Has your GA member processed and shipped? If you ordered it separately you have to wait for it to ship. It applies automatically when it's set up even on closed days I know this from experience since I always use "New Member" since it's easier.

[MadL]

[ QUOTE ]
slrcosmos said:
The order confirmation e-mail said 'no member discount was applied to this order' I've alreay sent CS an e-mail about it. Does anyone know if they'll be open tomorrow? I'd rather call and just get it out of the way.

[/ QUOTE ]

They should be open tomorrow; I don't think they close for Presidents' Day.

[joelgundam01]

[ QUOTE ]
Puppet Master said:
[ QUOTE ]
slrcosmos said:

The order confirmation e-mail said 'no member discount was applied to this order' I've alreay sent CS an e-mail about it. Does anyone know if they'll be open tomorrow? I'd rather call and just get it out of the way.

[/ QUOTE ]

Has your GA member processed and shipped? If you ordered it separately you have to wait for it to ship. It applies automatically when it's set up even on closed days I know this from experience since I always use "New Member" since it's easier.

[/ QUOTE ]

Correct it has to ship first, before the GA card will take effect. CS can easily fix this and apply the discount to your order really quickly. Just make sure you give them the order numbers of both the GA and the items in question. And yes, they will be open tomorrow.

The reason why I recommend getting the GA seperately is because it won't take long to ship out. If you add it in to an order with other items. You may have to wait for a while before the GA ships out, because of partial shipping rules.

[joelgundam01]

[ QUOTE ]
BakaBoobie said:

Does the GA discount apply to any item that's not listed under the Weekly Specials or specially noted categories? I'm interested in getting the Inuyasha PVCs; hence, the question.

[/ QUOTE ]


The GA should apply to everything, except Weekly Specials, Movie Packs, Bargain Bin, and Closeout items. However, there are other exception. The best way to find out is to look at the item in question and look below the price tags. If it says "Not eligable for additional discounts", then the GA won't apply. Other wise, it's fare game.

[slrcosmos]

[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
Puppet Master said:
[ QUOTE ]
slrcosmos said:

The order confirmation e-mail said 'no member discount was applied to this order' I've alreay sent CS an e-mail about it. Does anyone know if they'll be open tomorrow? I'd rather call and just get it out of the way.

[/ QUOTE ]

Has your GA member processed and shipped? If you ordered it separately you have to wait for it to ship. It applies automatically when it's set up even on closed days I know this from experience since I always use "New Member" since it's easier.

[/ QUOTE ]

Correct it has to ship first, before the GA card will take effect. CS can easily fix this and apply the discount to your order really quickly. Just make sure you give them the order numbers of both the GA and the items in question. And yes, they will be open tomorrow.

The reason why I recommend getting the GA seperately is because it won't take long to ship out. If you add it in to an order with other items. You may have to wait for a while before the GA ships out, because of partial shipping rules.

[/ QUOTE ]

See I did not know that. I knew about ordering it seperately but I didn't about it having to be shipped already before it automatically takes effect. I made sure to read the FAQ and everything and that didn't even occur to me. Thanks

[petalo.rosado]

Don't worry. The GA discount will be applied manually even though your GA membership order hasn't shipped yet, if you notify CS. You can tell if you check the prices of the items in your other order online, compare them to those showing in the confirmation e-mail.

I've ordered my GA with other -way soon- preorders and had to wait for months before I got it shipped. I used "newmember" in the meanwhile, and waited for a couple of days to see the price drop in my orders online. /images/graemlins/happy.gif

Since you ordered your GA separately, you'll only need to use "newmember" until you receive your membership card with your number, then you'll have the discount applied to your future orders automatically (showing on the order confirmations e-mail). /images/graemlins/happy.gif

[roastedpekingduck]

Is it possible to add a daily deal on an existing order?

[joelgundam01]

[ QUOTE ]
roastedpekingduck said:
Is it possible to add a daily deal on an existing order?

[/ QUOTE ]

It's possible, but I've never have done it before. Just order the item in a seperate order and request CS to combined the two orders together. Make sure that both orders have the same shipping option though.

[DrMM]

[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
roastedpekingduck said:
Is it possible to add a daily deal on an existing order?

[/ QUOTE ]

It's possible, but I've never have done it before. Just order the item in a seperate order and request CS to combined the two orders together. Make sure that both orders have the same shipping option though.

[/ QUOTE ]

And in order to combine orders, the one you attempt to combine the daily deal with can't have anything already shipped.

[roastedpekingduck]

That's too bad, as my order has shipped items already. Oh well...

[Yangster]

[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
Puppet Master said:
[ QUOTE ]
slrcosmos said:

The order confirmation e-mail said 'no member discount was applied to this order' I've alreay sent CS an e-mail about it. Does anyone know if they'll be open tomorrow? I'd rather call and just get it out of the way.

[/ QUOTE ]

Has your GA member processed and shipped? If you ordered it separately you have to wait for it to ship. It applies automatically when it's set up even on closed days I know this from experience since I always use "New Member" since it's easier.

[/ QUOTE ]

Correct it has to ship first, before the GA card will take effect. CS can easily fix this and apply the discount to your order really quickly. Just make sure you give them the order numbers of both the GA and the items in question. And yes, they will be open tomorrow.

The reason why I recommend getting the GA seperately is because it won't take long to ship out. If you add it in to an order with other items. You may have to wait for a while before the GA ships out, because of partial shipping rules.

[/ QUOTE ]
You sure? Because I bought my GA membership, I'm new to it, and couple of orders during the last sale and it worked automatically when I got my confirmation email the next day.

[joelgundam01]

[ QUOTE ]
Yangster said:

You sure? Because I bought my GA membership, I'm new to it, and couple of orders during the last sale and it worked automatically when I got my confirmation email the next day.

[/ QUOTE ]

Sometimes it will and other times it won't. When you use "newmember" as the code. It gets manually added in. However, there are times that they (Right Stuf) forgets to add it in. As soon as the membership ships out, then it will be less likely of it happening.

[kusanagi-sama]

[ QUOTE ]
kusanagi-sama said:
[ QUOTE ]
Bullfrog said:
[ QUOTE ]
kusanagi-sama said:
[ QUOTE ]
kusanagi-sama said:
How long does it take to get a refund due to a lost shipment? I mailed the claim form on Friday after 5PM on the 27th of January.

[/ QUOTE ]

Any chance on an answer to this question?

[/ QUOTE ]

My experience is slightly different, in that I wanted a replacement, however within a 2 business days of lodging my claim, the whole issue was in process (eg Rightstuf has to file with their insurance), and within two weeks the replacement shipment was out (which given the size of the order was a real accomplishment).

[/ QUOTE ]

Since I already had ordered a replacement copy, I asked customer service about a refund, so they e-mailed me with the claim form.

[/ QUOTE ]

I never did recieve my refund.

[nakimushi]

[ QUOTE ]
kusanagi-sama said:
[ QUOTE ]
kusanagi-sama said:
[ QUOTE ]
Bullfrog said:
[ QUOTE ]
kusanagi-sama said:
[ QUOTE ]
kusanagi-sama said:
How long does it take to get a refund due to a lost shipment? I mailed the claim form on Friday after 5PM on the 27th of January.

[/ QUOTE ]

Any chance on an answer to this question?

[/ QUOTE ]

My experience is slightly different, in that I wanted a replacement, however within a 2 business days of lodging my claim, the whole issue was in process (eg Rightstuf has to file with their insurance), and within two weeks the replacement shipment was out (which given the size of the order was a real accomplishment).

[/ QUOTE ]

Since I already had ordered a replacement copy, I asked customer service about a refund, so they e-mailed me with the claim form.

[/ QUOTE ]

I never did recieve my refund.

[/ QUOTE ]


When I thought a box that I had ordered hadn't arrived (the mailroom in my office actually delivered it to the wrong person who was also on vacation for two weeks), I contacted RightStuf CS and was told that it takes 30 days for their insurance to pay out on lost packages.

However, I didn't actually have to apply since once that person got back from vacation, he called me and let me know that the package had been mistakenly put on his desk.

You can always contact CS and have them check on the status for you.

[petalo.rosado]

[ QUOTE ]
DrMM said:

And in order to combine orders, the one you attempt to combine the daily deal with can't have anything already shipped.

[/ QUOTE ]

Hmm... I always thought combining orders was never an option. It's good to know there's at least a way to do that.

Thanks for the info! /images/graemlins/happy.gif

[slrcosmos]

How long does it take for a Got Anime membership to ship? I placed the order on Friday and they charged my card yesterday morning, but it didn't ship today. I don't want to make any more orders until it ships.

[Bullfrog]

[ QUOTE ]
slrcosmos said:
How long does it take for a Got Anime membership to ship? I placed the order on Friday and they charged my card yesterday morning, but it didn't ship today. I don't want to make any more orders until it ships.

[/ QUOTE ]

If it hasn't shipped today, it should be tomorrow. I've noticed that the items ship within 24 hours of my card being charged.

It may in fact ship today - the notification via email is sometimes significantly later than the updates via the webpage. Have a look in 3-4 hours at Your Account (https://www.rightstuf.com/1-800-338-6827/catalogmgr/VKLwiVwDlAbh74U8at/browse/shoppers/0/4/0/0/account-services/main) and see what the online update says.

[kusanagi-sama]

[ QUOTE ]
nakidasu said:

When I thought a box that I had ordered hadn't arrived (the mailroom in my office actually delivered it to the wrong person who was also on vacation for two weeks), I contacted RightStuf CS and was told that it takes 30 days for their insurance to pay out on lost packages.

However, I didn't actually have to apply since once that person got back from vacation, he called me and let me know that the package had been mistakenly put on his desk.

You can always contact CS and have them check on the status for you.

[/ QUOTE ]

Oh, I didn't know that. Thanks for telling me. I should expect it by the end of this month I suppose.

[ QUOTE ]
Bullfrog said:
[ QUOTE ]
slrcosmos said:
How long does it take for a Got Anime membership to ship? I placed the order on Friday and they charged my card yesterday morning, but it didn't ship today. I don't want to make any more orders until it ships.

[/ QUOTE ]

If it hasn't shipped today, it should be tomorrow. I've noticed that the items ship within 24 hours of my card being charged.

It may in fact ship today - the notification via email is sometimes significantly later than the updates via the webpage. Have a look in 3-4 hours at Your Account (https://www.rightstuf.com/1-800-338-6827/catalogmgr/VKLwiVwDlAbh74U8at/browse/shoppers/0/4/0/0/account-services/main) and see what the online update says.

[/ QUOTE ]

Website updates typically occur around 10:00-11:00PM Central Time.

[Puppet Master]

[ QUOTE ]
Bullfrog said:
[ QUOTE ]
slrcosmos said:
How long does it take for a Got Anime membership to ship? I placed the order on Friday and they charged my card yesterday morning, but it didn't ship today. I don't want to make any more orders until it ships.

[/ QUOTE ]

If it hasn't shipped today, it should be tomorrow. I've noticed that the items ship within 24 hours of my card being charged.

It may in fact ship today - the notification via email is sometimes significantly later than the updates via the webpage. Have a look in 3-4 hours at Your Account (https://www.rightstuf.com/1-800-338-6827/catalogmgr/VKLwiVwDlAbh74U8at/browse/shoppers/0/4/0/0/account-services/main) and see what the online update says.

[/ QUOTE ]

Yeah that happens to me all the time I usually don't get the e-mail shipment notification till the next day.

[shannonleighd]

Since when does RightStuf put sensor tags in their manga? I finally received my Earthian volume 1 today (ordered back in December) and in the middle of the volume was a sensor tag with the paper backing off stuck to a random page. It came off pretty easily but I would have been extremely upset if it had tore the page.

Is this a new practice with RightStuf or is this just a weird one-time occurence?

[petalo.rosado]

[ QUOTE ]
slrcosmos said:
How long does it take for a Got Anime membership to ship? I placed the order on Friday and they charged my card yesterday morning, but it didn't ship today. I don't want to make any more orders until it ships.

[/ QUOTE ]

In general, if the order status goes "Shipped Complete" or "Partially Shipped", usually your order ships out within 24 hours since the Shipping Confirmation e-mailed to you. If that notification gets late while the TRSI site was updated, then in the order details page, click on the Package Tracking number that shows up at the bottom of the page, and look for this line in USPS tracking info page:

Electronic Shipping Info Received *, ...

However, this doesn't mean that it actually shipped, it only means that TRSI is "done" processing your order and it's "ready" to ship it out to you. Again, actual shipping is usually with 24 hours since then.

How long it takes to be delivered to you depends on how far you are from TRSI's location (Grimes, IA). But, relax! For most of the times, it's there within a week. /images/graemlins/happy.gif

[Shawne Kleckner]

[ QUOTE ]
sailor_moon said:
Since when does RightStuf put sensor tags in their manga? I finally received my Earthian volume 1 today (ordered back in December) and in the middle of the volume was a sensor tag with the paper backing off stuck to a random page. It came off pretty easily but I would have been extremely upset if it had tore the page.

Is this a new practice with RightStuf or is this just a weird one-time occurence?

[/ QUOTE ]

We dont insert anything into the books; not sure if this was done at the manufacturing level or what the scoop is. I am glad you were able to remove without it damaging the book.

[KakasheU]

[ QUOTE ]

<font color="blue">(Q) How does free shipping work?</font>
(A) Only US customers are elgible for free shipping. If the total cost of shopping cart is $49 or more (before coupons), then your order is elgible for free Economy Shipping. All items on the order count towards the $49 required in order to receive free shipping. The $49 is the pre-coupon total - if you apply a coupon that takes the total for the items on your order below $49, you will still receive free shipping.


[/ QUOTE ]

Does this apply to a weekly special item too? What I mean is does the item in the weekly special count towards the free shipping before it applies its special weekly price?

Thank you in advance. =)

[Shawne Kleckner]

[ QUOTE ]
KakasheU said:
[ QUOTE ]

<font color="blue">(Q) How does free shipping work?</font>
(A) Only US customers are elgible for free shipping. If the total cost of shopping cart is $49 or more (before coupons), then your order is elgible for free Economy Shipping. All items on the order count towards the $49 required in order to receive free shipping. The $49 is the pre-coupon total - if you apply a coupon that takes the total for the items on your order below $49, you will still receive free shipping.


[/ QUOTE ]

Does this apply to a weekly special item too? What I mean is does the item in the weekly special count towards the free shipping before it applies its special weekly price?

Thank you in advance. =)

[/ QUOTE ]

Yes.

[ QUOTE ]
Shawne Kleckner said:
[ QUOTE ]
KakasheU said:
[ QUOTE ]

<font color="blue">(Q) How does free shipping work?</font>
(A) Only US customers are elgible for free shipping. If the total cost of shopping cart is $49 or more (before coupons), then your order is elgible for free Economy Shipping. All items on the order count towards the $49 required in order to receive free shipping. The $49 is the pre-coupon total - if you apply a coupon that takes the total for the items on your order below $49, you will still receive free shipping.


[/ QUOTE ]

Does this apply to a weekly special item too? What I mean is does the item in the weekly special count towards the free shipping before it applies its special weekly price?

Thank you in advance. =)

[/ QUOTE ]

Yes.

[/ QUOTE ]

Really? I know a weekly special item does count towards free shipping, but there is no "pre-weekly special" price that is applicable. So a typical DVD with a MSRP of $29.98 (everyday TRSI price of $26.98) and a weekly special price of $17.99 only has $17.99 counting toward the free shipping threshold, not $26.98.

[Shawne Kleckner]

[ QUOTE ]
SuzakuSeikun said:
[ QUOTE ]
Shawne Kleckner said:
[ QUOTE ]
KakasheU said:
[ QUOTE ]

<font color="blue">(Q) How does free shipping work?</font>
(A) Only US customers are elgible for free shipping. If the total cost of shopping cart is $49 or more (before coupons), then your order is elgible for free Economy Shipping. All items on the order count towards the $49 required in order to receive free shipping. The $49 is the pre-coupon total - if you apply a coupon that takes the total for the items on your order below $49, you will still receive free shipping.


[/ QUOTE ]

Does this apply to a weekly special item too? What I mean is does the item in the weekly special count towards the free shipping before it applies its special weekly price?

Thank you in advance. =)

[/ QUOTE ]

Yes.

[/ QUOTE ]

Really? I know a weekly special item does count towards free shipping, but there is no "pre-weekly special" price that is applicable. So a typical DVD with a MSRP of $29.98 (everyday TRSI price of $26.98) and a weekly special price of $17.99 only has $17.99 counting toward the free shipping threshold, not $26.98.

[/ QUOTE ]

Sorry, misread this. The actual value in the cart is what counts toward free shipping; the pre-coupon value of your cart.

[kusanagi-sama]

I had two orders ship out yesterday in two seperate packages (They were created 3 days apart though, but shipped on the same day)

[QuietApocalypse]

[ QUOTE ]
kusanagi-sama said:
I had two orders ship out yesterday in two seperate packages (They were created 3 days apart though, but shipped on the same day)

[/ QUOTE ]
That's not unusual, happens to me all the time. I think it mainly happens when both orders happen to meet the shipping requirements on the same day (as opposed to one order meeting the requirements and triggering reserved items in the other).

I have once actually had two items from the same order ship in separate packages on the same day. That was strange. /images/graemlins/stunned1.gif /images/graemlins/happy.gif

[roastedpekingduck]

Hey Shawn,any word on the X TV OST Volume II?

[petalo.rosado]

Hey, mod! I have few guidelines that helped me greatly better browse TRSI for shopping without jeopardizing my stuff in my Shopping Cart and Saved Items. Can I suggest that you add them (after you refine/rephrase them, if you like) to the FAQs in the main post of this thread? /images/graemlins/catgirl0.gif

[<font color="green">Suggested Further Guidelines</font>]

This works if you have two different browsers, like any combination of IE, NN, Firefox, or any others that don't share/understand each other's cache files, cookies, ... etc.

To workaround the confusion TRSI might get into when you log in and open more than one browser window:
When you login, always navigate throughout TRSI with the on-screen buttons/hyperlinks, mainly the [continue shopping] button at the top-right corner, and never using your browser's Back and Forward buttons.


Launch two different browsers (see examples above) and log in to your TRSI account through one of them only (BW1), and browse throughout TRSI web site with the other (BW2).


If you happen and want to add something to your shopping cart (Daily Deals excluded!), copy the URL from BW2 into the address bar of BW1 --where you logged in-- and add it there.


Avoid browsing to any page outside TRSI's Online Store (e.g. TRSI's main page, news archive, customer service, ... etc) on BW1 so that Chris doesn't lose his 10% commission if you used AoD's link to go to TRSI. /images/graemlins/wink.gif


To prolong the time you can keep your stuff in the shopping cart, don't leave your TRSI session idle for more than 15-20 minutes, keep jumping between your cart and "safe" pages back and forth.


That I learnt from people's recommendations I once read here, plus my personal experience. So, I hope this helps prevent the confusions/problems; furthermore, this helps retain items in your shopping cart for as long as 3 (yes, THREE) hours before you checkout!

[<font color="green">/Suggested Further Guidelines</font>]

[touma]

Those are well written instructions and I think that it probably would be a good idea to have them available to anybody who needs them. But it should also be made very clear that this is not something that must be done in order to safely shop at Right Stuf. That might frighten off some potential new customers.

I have placed 117 orders through the Right Stuf web site, without taking any special precautions, and have never lost anything from my shopping cart or had any other problems.
I do use a tabbed browser, Mozilla, and open each item in a new tab, but that is just the way that I navigate any web site.
It might make a difference that I never take more than 5 or 10 minutes to complete my order. There is no special reason for that, it is just the way that I shop. I know what I want before I start to put things into my cart.

[perigee]

[ QUOTE ]
Touma said:
I have placed 117 orders through the Right Stuf web site, without taking any special precautions, and have never lost anything from my shopping cart or had any other problems.

[/ QUOTE ]
I don't have anywhere near that many, but I usually place large orders, and I've lost shopping carts and wishlists with some regularity. I make it a practice to save my wishlist page before starting an order so I can recover more easily.

One other rule I'd add to the list - Don't have an open cart at midnight Central time. It may have been a fluke, but I got bitten once. /images/graemlins/depresse.gif

[petalo.rosado]

[ QUOTE ]
Touma said:
Those are well written instructions and I think that it probably would be a good idea to have them available to anybody who needs them.

[/ QUOTE ]
Thanks! In fact it started on the Daily Deals thread and got fine-tuned with feedback from perigee and nakidasu (thanks guys!).

[ QUOTE ]

But it should also be made very clear that this is not something that must be done in order to safely shop at Right Stuf. That might frighten off some potential new customers.

[/ QUOTE ]
Sure! You're absolutely right! /images/graemlins/happy.gif
By definition, following a guideline is never mandatory. /images/graemlins/catgirl0.gif
And I edited that post to reflect the probability of that occurrence.

[petalo.rosado]

[ QUOTE ]
perigee said:

One other rule I'd add to the list - Don't have an open cart at midnight Central time. It may have been a fluke, but I got bitten once. /images/graemlins/depresse.gif

[/ QUOTE ]

I was going to say probably because of the site update, but then I remembered it's a round a couple of hours before that!

[JimmyG]

I placed an order Friday night, and have yet to get an order confirmation and my order status page hasn't updated. I wish I had saved the page with the order number, but I've never had to worry about an order going through before. I made the same order again last night, plus something else from the CPM, and yet again, no order number and no update to my Order Status page. I did save the page with all the info saying the order went in, but I'm concerned.

Is this happening to anyone else?

[petalo.rosado]

[ QUOTE ]
Jim said:
I placed an order Friday night, and have yet to get an order confirmation and my order status page hasn't updated. ...

[/ QUOTE ]

My orders status page says:
The information shown here was last updated Feb 25 2006 10:19:08 PM CST (-0600).

!!!

I'd suggest you give CS a call and ask about those last two orders. If you have the second one covering the first, I think it's better to cancel the first one.

[WilliamG]

[ QUOTE ]
Jim said:
I placed an order Friday night, and have yet to get an order confirmation and my order status page hasn't updated. I wish I had saved the page with the order number, but I've never had to worry about an order going through before. I made the same order again last night, plus something else from the CPM, and yet again, no order number and no update to my Order Status page. I did save the page with all the info saying the order went in, but I'm concerned.

Is this happening to anyone else?

[/ QUOTE ]

I placed two orders last night over at Right Stuf. One order was a pretty big order and the second one was just for the new issue of Newtype. I recieved an order confirmation for the Newtype order, but I haven't recieved a confirmation for the first one. I'll probably wait a couple of days to see if it went through before I contact customer service.

William G.

[JimmyG]

I'm not overly concerned about the first order since it was strictly preorders that won't be coming out for months. If the order shows up, I'll just cancel it.

Yea, I noticed the date, which is why I'm a bit alarmed. I have emailed TRSI and will see what they say. I'm really curious about whether or not others area experiencing the same thing.

[joelgundam01]

[ QUOTE ]
Jim said:
I placed an order Friday night, and have yet to get an order confirmation and my order status page hasn't updated. I wish I had saved the page with the order number, but I've never had to worry about an order going through before. I made the same order again last night, plus something else from the CPM, and yet again, no order number and no update to my Order Status page. I did save the page with all the info saying the order went in, but I'm concerned.

[/ QUOTE ]

Did you recieve any email confirmations?

Sometimes, the order status may not up date for a day or two, because of maintance or inventory.

[JimmyG]

Nope. Which is why I placed the order again with some CPM items. I saved the page just in case. I sent all the info I have to Rightstuf CS to get an answer. I'm not concerned about the first order since I can just cancel it -- none of the titles in it come out until the end of May. The second order is more of a concern though since it has some CPM stuff in it. We'll see what happens. /images/graemlins/happy.gif

[rharms]

There's a number of orders stuck on the web site due to problems with how the items were entered into the system. Your order may be among them - I'll work with Shawne on Monday and help him fix the glitches. There's no wide-spread problem that I can see beyond a select group of orders.

Once fixed, you'll receive order confirmations for all of the orders, and you may need to cancel one if it was placed more than once. This will not effect an order's eligibility for a coupon - if the site let you enter it during checkout, it will be honored.

-rh

[roastedpekingduck]

Hey Rich or Shawn, again, could you guys find out what happened to X TV OST volume II? A week ago, I sent an e-mail, and the CSR said that the soundtrack was going to arrive at any day. I have not seen or heard anything since.

[petalo.rosado]

[ QUOTE ]
Jim said:
I'm not overly concerned about the first order since it was strictly preorders that won't be coming out for months. If the order shows up, I'll just cancel it.

[/ QUOTE ]

Good to hear that it's only of preorders, to give sometime to resolve things before the payment process begins.

[ QUOTE ]

Yea, I noticed the date, which is why I'm a bit alarmed. I have emailed TRSI and will see what they say. I'm really curious about whether or not others area experiencing the same thing.

[/ QUOTE ]

IIRC, it happened once before, but nothing serious or something that can't be fixed within a day or two. Just as Rich said, once it's soon fixed all the pending events (e.g. order confirmation e-mails) will resume processing. Then you'll have a "good view" of all your orders status /images/graemlins/sdsmiley.gif ... and move accordingly.

[Puppet Master]

It's good to see retailer staff around here always one of the best signs of a good company.

[petalo.rosado]

[ QUOTE ]
Rich Harms said:
There's a number of orders stuck on the web site due to problems with how the items were entered into the system.

[/ QUOTE ]

This has happened to me once before, but didn't affect order submission nor prevented the order from showing up on site updates. I've even received the order confirmation e-mail. The only thing was the item on the order details page wasn't clickable, nor that item details page recognized it as has been ordered previously.

But ,like I said, nothing that couldn't be fixed within a day. /images/graemlins/happy.gif

Thanks for the great service and prompt resolutions. /images/graemlins/happy.gif

[MeggieMay]

Ok, I seem to have something odd happening with a shipment. I made two orders during the Bandai sale and due to backordering the orders have been coming to me in different shipments. What's weird is that of the three shipments that have gone out so far, the middle one has still not shown up. What I mean is this:

Using my order history and the tracking, the first shipment (single DVD) was shipped Feb 17th and it showed up Feb 22nd. The next shipment (single DVD) says it was shipped Feb 21 but the tracking says it was last seen Feb 23 in DES MOINES, IA. The third shipment (three DVD's and a book) shipped Feb 24th and showed up this morning.

Any idea what's up with that middle package? I figure the problem is the USPS but I'm not sure when I should start worrying enough to start hunting for the package and/or contact Rightstuf directly about it. I'm sure I'll wait at least four to six weeks (or however long they advise people do wait these days) but does anyone have any thoughts on this?

PS: I love the tracking numbers - nice addition to the orders /images/graemlins/sdsmiley.gif

[Magic_Knight]

It's happened to me on several occassions before. It's "normal" with media mail. It should come in soon. /images/graemlins/happy.gif

[joelgundam01]

[ QUOTE ]
Magic Knight said:
It's happened to me on several occassions before. It's "normal" with media mail. It should come in soon. /images/graemlins/happy.gif

[/ QUOTE ]

Yeah, same here. Sometimes USPS forgets to scan the package.

[MeggieMay]

Ok then - I won't worry about this for a while then /images/graemlins/catgirl0.gif

[Azumangaman]

Just looking of how other sales would damage me:

Dark Horse (not at all)
Tokyopop (undbelievably painfull)
Geneon (OUCH!)
ADV Films (ok, I'd definetly die from this one, but not as bad as...)
FUNIMATION (Around 280.00 with 40%off...yikes...)
Animeigo (I know this just happened, but I need the UY movies..)
Viz (Fushigi Yugi would hurt..but I wouldn't die..no, wait, yes I would)
Buena Vista/Disney (have they ever even done this sale?? I want Nausicaa and those movies..)
Hentai Sales (please do these for a while! I'm 13 so I can't and don't want to buy a thing!)
Bandai (Again this JUST happened but I must have Bebop and Scrapped Princess)

So, in summary, hold of on Funimation, ADV and Tokyopop for a while please! I need to save up some dough! At least till March 29th anyway!

[gogeta999]

[ QUOTE ]
Azumangaman said:
Just looking of how other sales would damage me:

Dark Horse (not at all)
Tokyopop (undbelievably painfull)
Geneon (OUCH!)
ADV Films (ok, I'd definetly die from this one, but not as bad as...)
FUNIMATION (Around 280.00 with 40%off...yikes...)
Animeigo (I know this just happened, but I need the UY movies..)
Viz (Fushigi Yugi would hurt..but I wouldn't die..no, wait, yes I would)
Buena Vista/Disney (have they ever even done this sale?? I want Nausicaa and those movies..)
Hentai Sales (please do these for a while! I'm 13 so I can't and don't want to buy a thing!)
Bandai (Again this JUST happened but I must have Bebop and Scrapped Princess)

So, in summary, hold of on Funimation, ADV and Tokyopop for a while please! I need to save up some dough! At least till March 29th anyway!

[/ QUOTE ]

An ADV sale would be nice right now I've got $300 saved up for it, I would like to hold off on a Funi and Tokyopop sale until the end of March.

[Puppet Master]

Haha well if you didn't know there was a Funimation sale in December and a Geneon sale in January so they won't have those for a while.

[gogeta999]

[ QUOTE ]
Puppet Master said:
Haha well if you didn't know there was a Funimation sale in December and a Geneon sale in January so they won't have those for a while.

[/ QUOTE ]

Yea I knew that there was a Funimation sale in December but I could get anything cause I had no money /images/graemlins/cry00000.gif but the next time that there is a funimation sale I'll be ready for it!

[slrcosmos]

I have to say that I'm slightly disappointed in Rightstuf. The last two orders I've placed have immediately gone to backorder. Including one that had pre-orders that immediately went to backorder on the day they were supposed to come out.

I just wish there was a way to indicate when they expect them to come back in, besides the 8-10/20+ business days.

[something]

[ QUOTE ]
slrcosmos said:
I have to say that I'm slightly disappointed in Rightstuf. The last two orders I've placed have immediately gone to backorder. Including one that had pre-orders that immediately went to backorder on the day they were supposed to come out.

[/ QUOTE ]

Were they from studio sales? If so, that's pretty much your answer right there. Even with preorders, sometimes.

[slrcosmos]

[ QUOTE ]
disarm said:
[ QUOTE ]
slrcosmos said:
I have to say that I'm slightly disappointed in Rightstuf. The last two orders I've placed have immediately gone to backorder. Including one that had pre-orders that immediately went to backorder on the day they were supposed to come out.

[/ QUOTE ]

Were they from studio sales? If so, that's pretty much your answer right there. Even with preorders, sometimes.

[/ QUOTE ]

One was from a studio sale. The other order was just for 4/5 manga titles that were supposed to come out today. They all went to 20+ availability. It's slightly disappointing.

[Bullfrog]

[ QUOTE ]
slrcosmos said:
[ QUOTE ]
disarm said:
[ QUOTE ]
slrcosmos said:
I have to say that I'm slightly disappointed in Rightstuf. The last two orders I've placed have immediately gone to backorder. Including one that had pre-orders that immediately went to backorder on the day they were supposed to come out.

[/ QUOTE ]

Were they from studio sales? If so, that's pretty much your answer right there. Even with preorders, sometimes.

[/ QUOTE ]

One was from a studio sale. The other order was just for 4/5 manga titles that were supposed to come out today. They all went to 20+ availability. It's slightly disappointing.

[/ QUOTE ]

Depending on the studio, the ability to deliver titles to Rightstuf in a timely manner can be highly variable.

Dark Horse can / does take weeks (more than 4 on occasion) to deliver material to Rightstuf after the nominal street date.

Tokyopop is much better, however is taking / has taken nearly three months to deliver an already published title to Rightstuf for one of my orders. (order placed 2 December).

Viz is anywhere from on the day (rare) to 4 weeks later (also rare), with the bulk (in my experience) falling 1-2 weeks past the release date.

DRMaster I've found to delay, delay, delay, and for variation, to delay their releases, and even having actually passed the release date, to continue to delay getting product to Rightstuf.

I don't order enough from the other suppliers to be able to really comment. (A smattering of titles, usually not the title that delays my order shipping).

[Shawne Kleckner]

[ QUOTE ]
slrcosmos said:
[ QUOTE ]
disarm said:
[ QUOTE ]
slrcosmos said:
I have to say that I'm slightly disappointed in Rightstuf. The last two orders I've placed have immediately gone to backorder. Including one that had pre-orders that immediately went to backorder on the day they were supposed to come out.

[/ QUOTE ]

Were they from studio sales? If so, that's pretty much your answer right there. Even with preorders, sometimes.

[/ QUOTE ]

One was from a studio sale. The other order was just for 4/5 manga titles that were supposed to come out today. They all went to 20+ availability. It's slightly disappointing.

[/ QUOTE ]

Drop me a note with your order# and I'll be happy to check into it. I've got another person on full time doing nothing but harassing vendors for ship dates and to get product in the door, and if it's not working, I want to know about it.

[joelgundam01]

[ QUOTE ]
Shawne Kleckner said:
I've got another person on full time doing nothing but harassing vendors for ship dates and to get product in the door.

[/ QUOTE ]

That's good to here. Sometimes those vendors need a little kick start. /images/graemlins/sdsmiley.gif

[mifuneral2]

Why does RightStuf keep sending me emails that say "we're working on it" for titles that aren't even near their respective release dates? For example, I just got one today about Mai Hime which it says comes out March 28th. That's an entire month away, making (imo) that email superfluous.

It's kinda frustrating, especially since I am awaiting some orders that should have shipped by now (but haven't), and instead I just get an email telling me that a dvd that doesn't come out for another month isn't shipping yet (of course it isn't).

I'm just curious why I'm getting these emails in the first place.

[DrMM]

[ QUOTE ]
mifuneral2 said:
Why does RightStuf keep sending me emails that say "we're working on it" for titles that aren't even near their respective release dates? For example, I just got one today about Mai Hime which it says comes out March 28th. That's an entire month away, making (imo) that email superfluous.

It's kinda frustrating, especially since I am awaiting some orders that should have shipped by now (but haven't), and instead I just get an email telling me that a dvd that doesn't come out for another month isn't shipping yet (of course it isn't).

I'm just curious why I'm getting these emails in the first place.

[/ QUOTE ]

They're automated and the system doesn't know whether it's a preorder or a backorder. However, those 'we're working on it' e-mails only send so many times (maybe three?) before they stop coming.

[joelgundam01]

[ QUOTE ]
mifuneral2 said:

I'm just curious why I'm getting these emails in the first place.

[/ QUOTE ]

IIRC, it's Iowa's law to keep customers informed of there orders.

[gogeta999]

[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
mifuneral2 said:

I'm just curious why I'm getting these emails in the first place.

[/ QUOTE ]

IIRC, it's Iowa's law to keep customers informed of there orders.

[/ QUOTE ]

I for one like it when a company keeps me informed about my orders.

[mifuneral2]

[ QUOTE ]
Gogeta said:
[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
mifuneral2 said:

I'm just curious why I'm getting these emails in the first place.

[/ QUOTE ]

IIRC, it's Iowa's law to keep customers informed of there orders.

[/ QUOTE ]

I for one like it when a company keeps me informed about my orders.

[/ QUOTE ]

I like it when companies tell me when something happened to my order (as in, my order shipped). I think it's superfluous for them to say absolutely nothing has happened with my order (as in, the item doesn't even come out for another month). I know the release dates already-- they're clearly labelled on the product page.

[chloes_fork]

[ QUOTE ]
Shawne Kleckner said:
I've got another person on full time doing nothing but harassing vendors for ship dates and to get product in the door, and if it's not working, I want to know about it.

[/ QUOTE ]
Can somebody check what's up with Discipline: The Hentai Academy Vol. 1? You first listed it on 2/10, by which time some sites were already shipping it, but your stock is apparently still "on order."

[The Pirate Queen]

[ QUOTE ]
mifuneral2 said:
I like it when companies tell me when something happened to my order (as in, my order shipped). I think it's superfluous for them to say absolutely nothing has happened with my order (as in, the item doesn't even come out for another month). I know the release dates already-- they're clearly labelled on the product page.

[/ QUOTE ]

But they're required by law to send you periodic updates, even when it's on an order that's nothing but preorders with release dates three months away. So...

[petalo.rosado]

[ QUOTE ]
mifuneral2 said:

I'm just curious why I'm getting these emails in the first place.

[/ QUOTE ]

I actually see them a good sign that the order is still "alive" there -- although I never lost any, even when those e-mails stopped (IIRC after the third one) for a three-month early preorders order! I eventually got it even earlier than the latest release date of those preorders! /images/graemlins/happy.gif

[mifuneral2]

I'm also kinda wondering if anyone else who ordered Utena set 1 have recieved it yet. Mine hasn't even shipped yet, to say nothing of an arrival date. Must have been a popular item...

[RabidCoqui]

[ QUOTE ]
mifuneral2 said:
I'm also kinda wondering if anyone else who ordered Utena set 1 have recieved it yet. Mine hasn't even shipped yet, to say nothing of an arrival date. Must have been a popular item...

[/ QUOTE ]

Mine is reserved but hasn't shipped.

[Azumangaman]

I could use some help...

You see, somehow I placed 2 copies of the same order. I sent an e-mail on Monday and have not heard back. I am realyy worried I'll have 2 orders shipped to my house!

[petalo.rosado]

[ QUOTE ]
Azumangaman said:
I could use some help...

You see, somehow I placed 2 copies of the same order. I sent an e-mail on Monday and have not heard back. I am realyy worried I'll have 2 orders shipped to my house!

[/ QUOTE ]

Do you see them showing online in your account? Are they being processed (Status: Processing)? If they are still "Order Has Been Received" or "All Backordered", you can still make it if you call them today ASAP!

[Azumangaman]

[ QUOTE ]
Pétalo Rosado said:
[ QUOTE ]
Azumangaman said:
I could use some help...

You see, somehow I placed 2 copies of the same order. I sent an e-mail on Monday and have not heard back. I am realyy worried I'll have 2 orders shipped to my house!

[/ QUOTE ]

Do you see them showing online in your account? Are they being processed (Status: Processing)? If they are still "Order Has Been Received" or "All Backordered", you can still make it if you call them today ASAP!

[/ QUOTE ]

I just called right now, and they were extremley helpful and cancelled the order! Great Service!

[petalo.rosado]

[ QUOTE ]
Azumangaman said:
I just called right now, and they were extremley helpful and cancelled the order! Great Service!

[/ QUOTE ]

I'm glad that you could make it on time!

Yeah! CS are wonderful as usual. /images/graemlins/happy.gif

[gogeta999]

I email Rightstuf to see if they recieved my order for GSD vol.2 and My Hime Vol.2 and they told me that GSD vol.2 will be there in 8-10 business days. Kind of weird since they haven't even sent out the firs volume yet.

[Shawne Kleckner]

[ QUOTE ]
chloes_fork said:
[ QUOTE ]
Shawne Kleckner said:
I've got another person on full time doing nothing but harassing vendors for ship dates and to get product in the door, and if it's not working, I want to know about it.

[/ QUOTE ]
Can somebody check what's up with Discipline: The Hentai Academy Vol. 1? You first listed it on 2/10, by which time some sites were already shipping it, but your stock is apparently still "on order."

[/ QUOTE ]

This item got added late as we were verifying it was legitimate. I would guess we'll see this come in soon. My apologies for the delay.

[ligerzerodeath]

Mr Kleckner,
Do you think you will be able to get a artbox only of the last Yu Yu Hakusho boxset?

Also do you know when Orphen Graphic Novel 4 might come into stock?

[joelgundam01]

[ QUOTE ]
Gogeta said:
I email Rightstuf to see if they recieved my order for GSD vol.2 and My Hime Vol.2 and they told me that GSD vol.2 will be there in 8-10 business days. Kind of weird since they haven't even sent out the firs volume yet.

[/ QUOTE ]

Both titles won't be out until May. The 8-10 business days is there placement holder statues for out of stock items. It should actually be under pre-order in this case, but I've seen this before with another item in the past. They'll probably fix the status in a few days.

[gogeta999]

[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
Gogeta said:
I email Rightstuf to see if they recieved my order for GSD vol.2 and My Hime Vol.2 and they told me that GSD vol.2 will be there in 8-10 business days. Kind of weird since they haven't even sent out the firs volume yet.

[/ QUOTE ]

Both titles won't be out until May. The 8-10 business days is there placement holder statues for out of stock items. It should actually be under pre-order in this case, but I've seen this before with another item in the past. They'll probably fix the status in a few days.

[/ QUOTE ]

Yea I know that, but I didn't see that on the website it was sent to me by a Customer Service Rep.

[mifuneral2]

[ QUOTE ]
RabidCoqui said:
[ QUOTE ]
mifuneral2 said:
I'm also kinda wondering if anyone else who ordered Utena set 1 have recieved it yet. Mine hasn't even shipped yet, to say nothing of an arrival date. Must have been a popular item...

[/ QUOTE ]

Mine is reserved but hasn't shipped.

[/ QUOTE ]

K, all my already-released stuff shipped this morning. Yay /images/graemlins/happy.gif

[Azumangaman]

What in the heck? My order of World of Narue and They were 11 was backordered...how long will it take now and did this happen to anybody else?

[Pelianth]

[ QUOTE ]
Azumangaman said:
What in the heck? My order of World of Narue and They were 11 was backordered...how long will it take now and did this happen to anybody else?

[/ QUOTE ]
Not uncommon, quite the fashion when it comes to studio sales. Restock time varies, depending on how fast they get in an order to the distributor and how fast the distributor can ship them more DVDs.

[Lumberjack]

It's a Manga (company) Sale.

[The Pirate Queen]

[ QUOTE ]
Azumangaman said:
What in the heck? My order of World of Narue and They were 11 was backordered...how long will it take now and did this happen to anybody else?

[/ QUOTE ]

As a general rule, if you order any time after the first day or two of a studio sale, anything that you order that's already been released will be backordered. For most studios, restocking doesn't take very long, but, of course, stock is allocated in the order that people ordered.

Some people actually count on that, and wait to order on the last day of a sale. /images/graemlins/catgirl0.gif

[Azumangaman]

[ QUOTE ]
Dani said:
[ QUOTE ]
Azumangaman said:
What in the heck? My order of World of Narue and They were 11 was backordered...how long will it take now and did this happen to anybody else?

[/ QUOTE ]

As a general rule, if you order any time after the first day or two of a studio sale, anything that you order that's already been released will be backordered. For most studios, restocking doesn't take very long, but, of course, stock is allocated in the order that people ordered.

Some people actually count on that, and wait to order on the last day of a sale. /images/graemlins/catgirl0.gif

[/ QUOTE ]

Ok, so I'm not sure if you're saying it's good to be backordered or not but I did make a last minute purchase (10:00 on Sunday) for the sale.

Also, does anyone know the link to the official His and Her Circumstances website?

[The Pirate Queen]

[ QUOTE ]
Azumangaman said:
Ok, so I'm not sure if you're saying it's good to be backordered or not but I did make a last minute purchase (10:00 on Sunday) for the sale.



[/ QUOTE ]

It's all depends on your point of view if you consider it good or not, but if you ordered the very last day of a studio sale, it's pretty much inevitable. /images/graemlins/catgirl0.gif

[petalo.rosado]

[ QUOTE ]
Azumangaman said:
Also, does anyone know the link to the official His and Her Circumstances website?

[/ QUOTE ]

I didn't find a TRSI website for His and Her Circumstances (Kare Kano), but here's Gainax's Official Kare Kano Website (http://www.gainax.co.jp/anime/karekano/index-e.html).

[Yangster]

[ QUOTE ]
Lumberjack99 said:
It's a Manga (company) Sale.

[/ QUOTE ]
Good for me. Time to catch up GitS: SAC 2nd Gig.

[mifuneral2]

Ok, I have a question. Can I use the GotAnime coupon code for $8 off an $88 order in addition to the manga ent sale code (alpha)? If so, how would I go about doing this?

I apologize if this has been asked before. It seems like it probably has but I can't find the answer anywhere. /images/graemlins/sweat200.gif

[nakimushi]

[ QUOTE ]
mifuneral2 said:
Ok, I have a question. Can I use the GotAnime coupon code for $8 off an $88 order in addition to the manga ent sale code (alpha)? If so, how would I go about doing this?

I apologize if this has been asked before. It seems like it probably has but I can't find the answer anywhere. /images/graemlins/sweat200.gif

[/ QUOTE ]

No, it would be nice, but you can't combine coupons (the studio sales count as coupons).

As stated here. (http://www.rightstuf.com/customer/faq.shtml#cs)

"How many coupons can I use with my order?
You can only use one coupon per order (Yes, that means no paying using all of your friends' $4 rebate coupons.)"

But your Got Anime discount still applies on studio sales.

[mifuneral2]

Darn.

Ok, thanks for the reply anyway /images/graemlins/sdsmiley.gif

[elmer92413]

Does anybody know if ROD 7 and Artbox is ever going to come in again...???
And the same for Tenchi Muyo GXP 1 and Artbox...???
I've had ROD on order since Jan and Tenchi since Dec...
And as far as I know their status page has been 8-10 days ever since...
I keep meaning to call CS, but by the time I think of it it is to late... /images/graemlins/anger100.gif
...
..
.

[roastedpekingduck]

The ROD 7 and artbox is limited, and the show was quite popular, so it would be no surprise to me if ROD ran out of stock.

[joelgundam01]

[ QUOTE ]
elmer92413 said:

I keep meaning to call CS, but by the time I think of it it is to late... /images/graemlins/anger100.gif

[/ QUOTE ]

Why don't you send them an email? /images/graemlins/wink.gif

[something]

[ QUOTE ]
Azumangaman said:
What in the heck? My order of World of Narue and They were 11 was backordered...how long will it take now and did this happen to anybody else?

[/ QUOTE ]

How far into the sale did you order? I think I ordered 2 or so days into the sale, and my Narue set is already delivered. If you ordered near the end of the sale, it probably did go OOS, yes.

[kusanagi-sama]

[ QUOTE ]
elmer92413 said:
Does anybody know if ROD 7 and Artbox is ever going to come in again...???
And the same for Tenchi Muyo GXP 1 and Artbox...???
I've had ROD on order since Jan and Tenchi since Dec...
And as far as I know their status page has been 8-10 days ever since...
I keep meaning to call CS, but by the time I think of it it is to late... /images/graemlins/anger100.gif
...
..
.

[/ QUOTE ]

Ever try DVD Pacific? They have R.O.D the TV vol. 7+artbox in stock, and at $31.77 (click here (http://www.dvdpacific.com/item.asp?ID=649699))
At CDUniverse it is also in stock at $36.49 (Click Here (http://www.cduniverse.com/productinfo.asp?pid=6839875&amp;style=movie&amp;cart=31512 9935&amp;BAB=E))

At CDUniverse, they have the Tenchi Muyo GXP Limited Edition artbox still in stock, and at $23.35, (LE item is a 2004/2005 calendar) (Click Here (http://www.cduniverse.com/productinfo.asp?pid=6588300&amp;style=movie&amp;cart=31512 9935&amp;BAB=E))
The non-LE box is also in stock, at $18.95 (Click Here (http://www.cduniverse.com/productinfo.asp?pid=6703932&amp;style=movie&amp;cart=31512 9935&amp;BAB=E))

[VinceA]

I just saw the latest set of Funimation solicitations and Negima was listed. The only problem is that the limited edition is listed at only 10% off MSRP while the DVD by itself is listed at the usual 25% off.

Any idea what's up?

Hmmm, it also looks like the release date isn't set right for the LE which might be the reason for the discount difference

[Shawne Kleckner]

[ QUOTE ]
VinceA said:
I just saw the latest set of Funimation solicitations and Negima was listed. The only problem is that the limited edition is listed at only 10% off MSRP while the DVD by itself is listed at the usual 25% off.

Any idea what's up?

Hmmm, it also looks like the release date isn't set right for the LE which might be the reason for the discount difference

[/ QUOTE ]

Oops - will get this fixed, sorry about that!

[MalrocK]

[ QUOTE ]
Shawne Kleckner said:
[ QUOTE ]
VinceA said:
I just saw the latest set of Funimation solicitations and Negima was listed. The only problem is that the limited edition is listed at only 10% off MSRP while the DVD by itself is listed at the usual 25% off.

Any idea what's up?

Hmmm, it also looks like the release date isn't set right for the LE which might be the reason for the discount difference

[/ QUOTE ]

Oops - will get this fixed, sorry about that!

[/ QUOTE ]

doh, shawne will the orders placed at the wrong price be fixed or will I have to reorder them? I placed an order for Negima 1 LE at the wrong price /images/graemlins/sad.gif

[joelgundam01]

[ QUOTE ]
Malrock said:
[ QUOTE ]
Shawne Kleckner said:
[ QUOTE ]
VinceA said:
I just saw the latest set of Funimation solicitations and Negima was listed. The only problem is that the limited edition is listed at only 10% off MSRP while the DVD by itself is listed at the usual 25% off.

Any idea what's up?

Hmmm, it also looks like the release date isn't set right for the LE which might be the reason for the discount difference

[/ QUOTE ]

Oops - will get this fixed, sorry about that!

[/ QUOTE ]

doh, shawne will the orders placed at the wrong price be fixed or will I have to reorder them? I placed an order for Negima 1 LE at the wrong price /images/graemlins/sad.gif

[/ QUOTE ]

Yes they will, but they will be doing it manually, so you may not see the charge until Monday or so.

[slrcosmos]

On the 21st of February I placed a manga order. Two of the titles had dates of Feb 28. I just checked on the titles today and one now has a date of March 22 and the other March 15. My order status page doesn't list that though. That might be a nice feature to add, since I just thought they were on a regular backorder.

[kusanagi-sama]

Also, FUNimation delayed the release of Negima from around June to August.

[balthier2012]

This isn't a real big deal but, Planetes 6 is reserved for my order. Now the problem is that it's the last item in my order everything else has been shipped.

So I don't fully understand why it's reserved and didn't ship out 2 days ago when it came in stock? Basically, I'm worried it's going to be added to a "seperate order" specifically the Manga Sale items I ordered.

Or for some odd reason is the shipping delayed for 2-4 days?

[joelgundam01]

[ QUOTE ]
Balthier said:
This isn't a real big deal but, Planetes 6 is reserved for my order. Now the problem is that it's the last item in my order everything else has been shipped.

So I don't fully understand why it's reserved and didn't ship out 2 days ago when it came in stock? Basically, I'm worried it's going to be added to a "seperate order" specifically the Manga Sale items I ordered.


[/ QUOTE ]

It's not uncommon. Sometimes, especially during a studio sale, the packers may fall a little bit behind.

[balthier2012]

[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
Balthier said:
This isn't a real big deal but, Planetes 6 is reserved for my order. Now the problem is that it's the last item in my order everything else has been shipped.

So I don't fully understand why it's reserved and didn't ship out 2 days ago when it came in stock? Basically, I'm worried it's going to be added to a "seperate order" specifically the Manga Sale items I ordered.


[/ QUOTE ]

It's not uncommon. Sometimes, especially during a studio sale, the packers may fall a little bit behind.

[/ QUOTE ]

Thanks, I just wanted to be sure I wouldn't have to wait an extra week for CPM or Manga sale items to come in for it to be shipped with them.

[Citizen Klaus]

[ QUOTE ]
joelgundam01 said:
[ QUOTE ]
GyBaNOJunior said:
[ QUOTE ]
monkeebiz said:
Couldn't find the answer to this in the FAQ:

Does the $12 for renewing my Got Anime membership count towards the $49 for free shipping? Thanks.

[/ QUOTE ]

Nope. That's why you should just ship that by itself. That probably is a good idea to be in the FAQ. Unless... I'm totally off base here.. /images/graemlins/sweat200.gif

[/ QUOTE ]

You're correct! Also, the GA membership doesn't have a shipping charge, so it is always a good idea to order it seperately.

[/ QUOTE ]

While we're on the subject of GA renewals, I have a, uh, hypothetical question. Say that one were to, through extreme irresponsibility and mental decrepitude, forget to renew one's membership, and it expires. Could one simply purchase the GA renewal item, and reactivate the old number, or would one have to buy the new member package and start over from scratch?

[rharms]

[ QUOTE ]
Citizen Klaus said:
While we're on the subject of GA renewals, I have a, uh, hypothetical question. Say that one were to, through extreme irresponsibility and mental decrepitude, forget to renew one's membership, and it expires. Could one simply purchase the GA renewal item, and reactivate the old number, or would one have to buy the new member package and start over from scratch?

[/ QUOTE ]Just purchase the renewal, that'll work fine.

-rh

[Razb]

[ QUOTE ]
Rich Harms said:
[ QUOTE ]
Citizen Klaus said:
While we're on the subject of GA renewals, I have a, uh, hypothetical question. Say that one were to, through extreme irresponsibility and mental decrepitude, forget to renew one's membership, and it expires. Could one simply purchase the GA renewal item, and reactivate the old number, or would one have to buy the new member package and start over from scratch?

[/ QUOTE ]

Just purchase the renewal, that'll work fine.

-rh

[/ QUOTE ]

Yeah, I had this problem recently myself, and found purchasing the renewal to work fine. Just make sure you put the renewal in a separate order to ensure it ships quickly.

I'm not really sure on wether the renewal renews your membership using the original date or the date when the renewal was purchased. Can Shawne or Rich comment on this?

[something]

[ QUOTE ]
Razb said:
I'm not really sure on wether the renewal renews your membership using the original date or the date when the renewal was purchased. Can Shawne or Rich comment on this?

[/ QUOTE ]

This was an issue before, and people reported BOTH happening. Rich said it should add a year from order date, if you order after it expires. Of course, if you order before it expires, it should add a year from expiration date -- in other words, whichever is later.

Still, since some people posted that this was not the case for them (and others that it was), I just ordered a new one to avoid any trouble. I probably didn't need to, but it was just easier that way. Although I guess it makes more work for Rich and company /images/graemlins/sweat000.gif

[Citizen Klaus]

[ QUOTE ]
Rich Harms said:
[ QUOTE ]
Citizen Klaus said:
While we're on the subject of GA renewals, I have a, uh, hypothetical question. Say that one were to, through extreme irresponsibility and mental decrepitude, forget to renew one's membership, and it expires. Could one simply purchase the GA renewal item, and reactivate the old number, or would one have to buy the new member package and start over from scratch?

[/ QUOTE ]Just purchase the renewal, that'll work fine.

-rh

[/ QUOTE ]

Done. Thanks for the quick response.

[Kellory]

As the old TRSI thread has reached its 200 post limit and it seems most of the questions have been answered, I'm locking for length and have started a new 1 and Only TRSI thread Right over Here. (http://forums.animeondvd.com/showflat.php?Cat=&amp;Number=1296626&amp;page=0&amp;view=colla psed&amp;sb=5&amp;o=&amp;fpart=1)

Please repost any unanswered questions that you may have.

Thank you, and have a great week.