View Full Version : Amazon Japan pre-order discount now at 26%, but orders not being updated
10-16-2007, 01:39 AM
Looks like Amazon's pre-order discount has increased yet again, but it looks like orders placed when the discount was still 25% aren't being updated to reflect the change. I remember years ago when they sent me an e-mail saying that they automatically updated the increase in the discount my order for one of the Tenchi 3rd OVA series disks, but it looks like they're either dropping the ball or purposefully doing it so that they can squeeze a bit more profit out of those who don't notice.
I sent them an e-mail requesting them to update all my pre-orders, but I'll be canceling and re-ordering everything if they don't comply. It's not that big of a difference, but when you order 10's of thousands of yen worth of merchandise, it starts to add up.
10-16-2007, 02:19 AM
Not that I'd mind the extra 1% off, but I guess I wouldn't normally expect new discounts to take effect retroactively once an order is made. I don't think of it as either dropping the ball or squeezing profit, really; it's just the way the system works. The prices at point of sale are considered final so that the amount charged will be exactly what you expected. Certainly, though, this is an opportunity for them to do something nice for their customers (even if it's only a token gesture), so of course it's a good idea. I guess I'm just saying I would have been surprised if they had automatically applied the new discount -- pleasantly surprised, though, of course.
10-16-2007, 02:44 AM
Well, considering Amazon US has a "pre-order guarantee" thing that says you'll receive the highest discount amount from the time you order, you would think they'd want to keep all of their overseas subsidiaries in line.
10-16-2007, 03:28 AM
Wow, that was quick (although customer service in Japan usually is). I already got a response saying that the price of my upcoming orders had been adjusted, and that I'll receive a partial refund for one order that had already entered the shipping process.
So anyone with stuff on order, contact Amazon Jp's English customer service.
10-17-2007, 04:18 AM
Mailed. Thanks for the heads up. Of course, stuff like the Dr. Slump boxsets would be cheaper if shipped outside of Japan because even for 2,000 yen they wouldn't get hit with the 5% sales tax here, but 1% is still a savings of well... more that I'm willing to admit. :blush:
10-17-2007, 05:02 AM
Well, if we didn't have to worry about unwarranted customs fees from DHL we could maybe have them sent to relatives in the US and then have it sent back to us, but my impatience would probably get the better of me even for items for like 50000 yen or more where it'd make a significant difference.
Edit: Although I guess the shipping back to Japan would eat up the difference unless said relatives are nice and send stuff to us for free...
10-18-2007, 04:05 AM
Ah, very true points. I still am in the mode of thinking in the old says when amazon jp orders to the states were duty free and either 900 or 2,000 yen, because I'm in Japan I didn't remember what's happened on the American side of things.
Still, it'd be nice if say, in Japan internet orders were excluded from the 5% sales tax.
Amazon jp responded and adjusted my orders' price. Whee!
10-18-2007, 11:35 AM
Thanks for the tip. e-ailed them a couple days ago and got a reply last night, all squared away. While it isn't much, I'll take whatever I can get.
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