Re: 1 and Only Rightstuf.Com Thread/FAQ (Oct. 10, 2011)
I sent a message to TRSI customer service about this, but I bought the first Utena DVD set back in May. It's been a while, I know, but when I received my box, there were white splothces on both sides (as I remember the complaints about that here on the boards) and one of the sides (the one with the blue image) was too large, so the box is lopsided. I really thought nothing of it, but I noticed that the bottom portion of the side that is lopsided is actually tearing and that concerns me. I'm too afraid to even move the box in fear that it'll rip entirely and turn out to be like a used copy of the old Geneon release of the Sailor Moon Super S boxset I bought used.
Something like this happened in the past to me where I ordered a manga volume, and months later when I actually read it, first couple of pages were messed up because some kind of residue got onto all of them and Shawne allowed me to send it back for a new one. Would it be too late to make another exception, or would I have to resort to buying another Utena set?