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To help identify that that's the real issue however it's recommended to use software such as Nero CD-DVD Speed
to check it first. Do the following:
- download Nero Infotool
and run it to make sure your drive supports C2 error checking. If it doesn't, this procedure won't work unfortunately and you'll have to try using a different drive that does.
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I thought that C1/C2 errors are for CDs, and PIE/PIF errors are for DVDs. Can somebody confirm this?
I believe that any drive supports the Disc Scan test. Even my CD-ROM drive works with this test. It's the Disc Quality test which has this restriction. Contrary to what I have read that only DVD burners support the Disc Quality test, I have found that my Lite-On 167T is also supported by this test too. If your drive is not supported for this test, you will receive an error when you try to run the test.
The Disc Scan test checks the readability of the disc sectors giving basically yes/no results (or it needed retries). The Disc Quality test gives more detailed information which can be very useful by telling you how many errors there are, and displays this in two graphs. The bottom graph is the most meaningful. As I understand, errors staying in the green (up to 4) are OK, and as they get larger they should be of more concern. Also note that there are what looks like false spikes sometimes that usually are harmless (you can rerun the test on those areas if desired). Wider spikes outside of the green area are also of more concern. I have found that some DVDs cannot be run at higher testing speeds (single layer discs can run especially fast), and give a lot of errors making them look bad towards the end. But you can then select a lower speed from this test (8X) and the disc will then test fine.
These two tests are also very handy for general testing when you receive a new DVD to make sure it can be read OK.