1 and Only Rightstuf.Com Thread/FAQ (Oct. 10, 2011)

[Otakufan]

Originally Posted by ahlitah

an increase in shipping I understand. But to increase the threshold by $100??!

that's a bit much, maybe a $200 threshold would be more understandable.

$250 is way too much to spend at once for myself.

Can't really blame Shawne. It's gotta be costing him a fortune to ship across the border.

We'll just have to get more creative then. Combine the last day of one sale with the first day of the next, add in weekly specials and maybe bargin bin items as well.

With the COD charges now increased to ten bucks as well, it definitely pays to do more items in fewer orders.

J. A.

[Damius]

Originally Posted by joelgundam01

Yep! It occurred on Monday and they posted the details on their web site.

That's purely understandable, but now that don't buy anime from the US anymore and only buy mangas/novels, it will take a long time to have 250$ worth of it. Will see, what I'll do, because I still want to buy exclusively from TRSI.

[Damius]

A little question, now that the minimum for free shipping for Canada is 250$, will this affect as well the possibility to have a partial shipment after couple mounts?

[WTK]

via TFP forums

Originally Posted by rich

We're close to launching a new version of our product search on RightStuf.com, building on the changes to the site that we made earlier this year. If you'd like to take a look at it, it's available here: "New" Faceted Search.

Because it isn't the default search for the site, you will need to search using the lower search box on the page (and not the one at the very top). All feedback is welcome.

[TheLaughingMan]

Ah, good ol' Canadian shipping. Yeah, the new $250 threshold is a bit too high. But i used to do a $200 order every 14 days. Now i simply make it a $400 order every 28 days. Sure that means i have to miss a few sales but rarely...as Otakufan said, by being a bit creative i can manage this just fine.

I came here mainly to see if people had started being exempted from COD fees recently because of this but it seems not. Well personally my last order i received last week arrived whitout any fees. It was a $220 order (placed before the $250 threshold). And that hadn't happenned AT ALL yet in 2012 in 15+ orders...hopefully it's a sign of things to come!

[rharms]

We've made a couple additions to the new search we rolled out on RightStuf.com. There's now a text-only listing format available for the search results. Also, if you click the text-only button an extra time, you'll get a listing that includes item numbers as well. It's slightly hidden since the majority of people don't need them, but I know there are those that will really appreciate this addition.

[GCFSA]

Hi guys,

Im currently trying to order this- http://www.rightstuf.com/1-800-338-6...em/96513/4/0/0

from rightstuf. I live in Australia and I realise that their company is in America, however, everytime I try to place an order for that item; it tells me to 'contact customer service for status update'. 2 out of 3 orders (still awaiting for the third order's email to be replied to) they said that the problem was that my credit card was getting declined and that the problem was either-

-> insufficient funds
-> incorrect security code
-> incorrect expiry date


I am 100% sure that I entered these correctly and that my bank/card has more than enough money. However, the address I put on the Rightstuf website is this-

*insert my name*
59 J***** PDE
W******* S**** VIC
MELBOURNE *insert postcode*
Australia


However, on my bank account statement, my address is this-

59 J***** PDE
W******* S**** VIC *insert postcode*


is this what the problem is? becaues I checked with my bank and they said that no transaction was attempted by rightstuf...

Please help if possible, anyone experiencing the same problem please advise me on what to do =s


Thankyou in advance =]

[Just Passing Through]

Have you been through their security process?

I'm an international customer. What's with this extra data you need?

With international mail and credit card fraud becoming a growing problem, we fell it is better to ask you for additional information, rather than charge everyone outside the country a lot more for their stuff.

First-time international customers using American Express cards can place orders immediately with no additional security checks. American Express automatically verifies the card holder address and is our preferred method of payment.

For first time orders paying via VISA, Master Card, or Discover, we require a copy of some form of ID (can be a utility bill, credit card statement, driver's license, passport, etc.) which shows your address along with a photocopy of BOTH the FRONT AND BACK side of your credit card. For security purposes, please black out one set of digits and your signature. We request this information to help keep credit card fraud down and make sure that you are the person using your card - this allows us to better protect you by making sure you are receiving the product. Right Stuf will provide a secure website location for our international customers to submit this information, please email us for more information. Please note that this policy only affects first-time international buyers paying via VISA, Master Card, or Discover. Once your data has been received, we mark your account as verified and the submissions are destroyed. Sorry, we can only ship to your billing address.

From their FAQ

[GCFSA]

Yes, I have already emailed/sent them my credit card statement and a copy of my card =(

[sailor53]

Originally Posted by GCFSA

Yes, I have already emailed/sent them my credit card statement and a copy of my card =(

It says at the bottom of the page

Due to licensing and contract restrictions, this product can be sold and shipped to the US and Canada only. This product cannot be shipped to Japan. All sales are final. It may be returned for an exchange if defective, but unfortunately we are unable to offer refunds.

This is most likely the reason it won't accept your order.