Sakura Diaries missing sub-titles

[Teiresias]

Just wondering if anyone else encountered the following problem:

I watched the first disk of Sakura Diaries from the new Collector's Edition brick. Disk 1 was completely fine, no problems. I load up Disk 2, and I can't get the sub-titles to run on any episode.

Obviously, I'm calling TRSI. Anyone else have this problem? I like to support my claim with evidence when I get the standard "It's your player" response.

[ObiKenobi]

Have you tried it on any other players first?

[ic14]

[ QUOTE ]
ObiKenobi said:
Have you tried it on any other players first?

[/ QUOTE ]

Yeah try that first. Disc 2 worked fine on my cheapo player (CyberHome)

[JeffDM]

I think it might be limited to just a player issue, because this is the first I've heard of it happening to this release, despite it being over two years old.

[Skywise]

Before we say "it's your player", could you tell us what player you have? That way it's possible for someone else to verify whether it's a compatibility issue or not.

[Teiresias]

Sorry--was out of town for a few days.

I'm running it on my Dell XPS--where I've successfully run every other anime in my collection.

I guess I don't understand the logic: How could it be a player issue if everything else runs fine on my player?

As the 8 Ball says: "Signs point to a disk issue!"

[JeffDM]

[ QUOTE ]
Teiresias said:
I'm running it on my Dell XPS--where I've successfully run every other anime in my collection.

I guess I don't understand the logic: How could it be a player issue if everything else runs fine on my player?

As the 8 Ball says: "Signs point to a disk issue!"

[/ QUOTE ]

What software player? For a computer, the software type is generally more important than whose name is on the box of the computer, or even the computer model.

Please understand that you might be the first to complain of this problem in the last three years this set has been available. I am certain it would have been a major issue as there's not even a dub track to fall back to. I'm also pretty sure that these discs have been played in a larger variety of players than your computer has played DVDs, and to my memory, the issue simply hasn't come up until now. It could be a freak combination of the two though.

You can try to exchange the disc, but if you aren't seeing stuttering, skips and other problems to go along with it, I don't think it would be a bad replication such as rot. It is highly unlikely that a bad read would affect only the subtitles.

[Donovan]

[ QUOTE ]
Teiresias said:
I guess I don't understand the logic: How could it be a player issue if everything else runs fine on my player?

As the 8 Ball says: "Signs point to a disk issue!"

[/ QUOTE ]Certainly there could be a subtle authoring issue that affects your player and not others; I'd guess that has about the same probability as the disc being fine and the player simply choking of its own accord. What is extremely unlikely is that the disc is physically bad and a replacement will help. There simply aren't many ways to damage a disc that would take out all the subtitles but not cause the player to choke on anything else. Physical defects produce "messy" errors: lockup, picture breakup, stuttering, and other intermittent problems. "Clean" problems like no subtitles or missing subtitles are generally a badly authored disc or a bad player. It's just a matter of it being difficult for a physical defect to surgically remove something without disturbing everything else in the same area on the disc. Losing subtitles on the entire disc would affect several areas of the disc, making the required physical defect even bigger and even less likely to leave everything else perfectly fine.

Keep in mind, you could test 100,000 DVDs in a player and you've still only fed it the tiniest possible selection of all legal MPEG2 streams (even fewer when you consider how many DVDs aren't legal MPEG2 [img]/images/graemlins/sweat200.gif[/img]). It's not at all surprising if disc 100,001 has a problem. I'd try another player if at all possible before returning it, but if you can't then certainly you can try another disc and hope.

[Skywise]

At one time Microsoft changed the standards for how to display subtitles on an overlay, so the result was that certain player+driver+directx+dvd combinations have trouble displaying properly. So before trying to swap the disc I'd try upgrading the other parts of the equation. Make sure you have the latest video card drivers, directx and patch for your software player. In addition you might want to try if one of the other players work with the disc. Both PowerDVD and WinDVD are available for free trial.

[Teiresias]

[ QUOTE ]
JeffDM said:
[ QUOTE ]
Teiresias said:
I'm running it on my Dell XPS--where I've successfully run every other anime in my collection.

I guess I don't understand the logic: How could it be a player issue if everything else runs fine on my player?

As the 8 Ball says: "Signs point to a disk issue!"

[/ QUOTE ]

What software player? For a computer, the software type is generally more important than whose name is on the box of the computer, or even the computer model.

Please understand that you might be the first to complain of this problem in the last three years this set has been available. I am certain it would have been a major issue as there's not even a dub track to fall back to. I'm also pretty sure that these discs have been played in a larger variety of players than your computer has played DVDs, and to my memory, the issue simply hasn't come up until now. It could be a freak combination of the two though.

You can try to exchange the disc, but if you aren't seeing stuttering, skips and other problems to go along with it, I don't think it would be a bad replication such as rot. It is highly unlikely that a bad read would affect only the subtitles.

[/ QUOTE ]

Thanks for your response, and I understand your points. My question would be, wouldn't the same issue have arisen when I ran the first disk in the set?