"That was a TEN I gave you, not a FIVE!"

[Bill_the_Pony]

Not only am I dealing with a nasty ass cold from all this Santa-Ana weather, dry air, hot temps in the day, cold temps at night.....but THIS:

A brand new Savon Drugs opens down the street, which I expect will make things easier, for prescription meds, and other Savon related stuff. So I go in tonight after my Thursday night meeting, a friend is driving me there....to get some Theraflu, which is a little less than five bucks. I have only one ten left until payday (midnight), and girl at counter gives me back change for a five. I said "I paid you with a ten." She immediately looks flustered and says "that was a FIVE!" I said slower and with a little more finality "I paid you with a TEN." She'd like....*huff* and turns to look at on-shift manager, standing over her, who says to me "I have to do an audit of her drawer, and see if she is five dollars over." I turn to find my friend (and ride) nowhere, and see his car waiting in, driveway outside so stuck between rock and hard place, I grabbed my stuff and said "I AM NOT A THIEF" and leave. :romy:

I need to calm down in car, and once home I called and got said manager on phone and she's all apologetic and says she will call me once she audits her till, in about 45 minutes, which was about and hour and a half ago.

It's not even about the five dollars, it's the principle at this point. They'd be balls to the wall if I took five dollars from them, if it comes to it, I'll do it right back until I get resolution. :angry

Any advice or insight on this, friends? Thank you in advance.

[Adam54]

I understand where they're coming from, I understand where you're coming from. I work retail, and have had people try to shortchange me before, so it's perfectly understandable to me that she'd get flustered.

You, of course, have every right to be upset. Just....I'd advise patience. She screwed up...unintentionally...and they'll correct her mistake (I hope!) when they audit her drawer. But you know you did nothing wrong, but they're in no position to trust you (they don't know you like we know you Bill) :D

Just understand they're only doing their jobs, and it'll work out in the end.
If it doesn't....go crazy. Get mad then.

[Monic]

When you are working in retail, a way to avoid this situation is to put the bill the client just gave you ON the cash registered (instead of IN it) until you give him his change. This way, if there is a problem, you still have the bill he gave you on the top of the cash registered as a proof. Many retail employees use this technic here.

Sorry about your problem, Bill. The honest one always pays for the thief. :ohwell:

[Kaeos]

Just....I'd advise patience.

Screw that.

I say get a lawyer. It's the American way baby.

In all seriousness, businesses that provide a service or goods to public face to face have (in my opinion) a responsibility to that service. Customer service skills in the country took a sharp decline over the last 5 years and only now am I starting to see a shift in attitudes toward training employees to provide decent service.

Okay, maybe not a lawyer. But honestly Bill, if that manager did not call you back THAT DAY, you need to get a corporate # and find out who the diistrict manager is. Run that shit right up the ladder man. Keep your cool on the phone, but demand an answer and resolution right away.

Or threaten to get a lawyer. It doesn't scare them but it annoys the hell out of them.

[neglet]

But honestly Bill, if that manager did not call you back THAT DAY, you need to get a corporate # and find out who the diistrict manager is. Run that shit right up the ladder man. Keep your cool on the phone, but demand an answer and resolution right away.

Or threaten to get a lawyer. It doesn't scare them but it annoys the hell out of them.

Definitely complain up the corporate ladder. I wouldn't threaten a lawyer, it's an empty threat when you're only talking five dollars. But you can reasonably threaten to never shop there again and warn all your friends in the neighborhood never to shop there.

There's no excuse for the manager not calling you back that same day. Her bosses need to be made aware of a) poor cashier training (ie, not using the technique Monic outlined of keeping the bill on the till until you give change); and b) poor manager response to a complaint. Maybe you won't get the five dollars back, but an apology would be worth more at this point. Don't give in to those who want bad service to be the norm!

[Kaeos]

I wouldn't threaten a lawyer, it's an empty threat when you're only talking five dollars. But you can reasonably threaten to never shop there again and warn all your friends in the neighborhood never to shop there.

Come now Neglet, the threat of "I'll never shop here again and I'll tell everyone else not to" is just as empty as the Lawyer one. Neither threat is taken seriously. Forgive my impertinence, but the "I'll never shop here again" is the montra of crackly old ladies with handbags on their arms and kerchiefs on thier heads.

I've had "battles" like we've described with Bob Evans Resturaunts, AOL, and most recently, Sirius Satelite. I ususally win.

[Bill_the_Pony]

Well, good morning, and thanks everyone. :p

The nighttime Theraflu is good stuff, better than the Daytime stuff which just dehydrates bigtime. ANyways, I am going to call them this morning and find out what's up, it's more than just a matter of five dollars, it's getting an issue where they are blatantly wrong settled in a timely manner, which went into overtime last night.

I handle massive amounts of money every morning from 5 am to noon, through two rush periods, am able to greet customers by first name and memorized drinks and make pleasant small talk, deal with customers that barely speak english....and for almost a year, haven't screwed a single customer out of their money once, had a till shortage or overage. I mean, this job is so ridiculously simple. If it paid decent money (before tips anyway) I'd stay here forever, but the stock options and medical benefits are incredible, and seriously, the Sbux is one incredibly great company to work for, regardless of how people see it or its coffee tastes.

Anyways, I'm a little calmer now. I'll see what's up, and I do have a considerable amount of prescription meds that I spend money on monthly. If they don't capitulate, then I take the business elsewhere, for my own piece of mind. It's worth the membership fee to Costco, anyone have experience with their Pharmacy, are they better priced? :)

[Jakester]

It's Costco. It's definitely better priced.

180 generic Claritin's for $15, as opposed to the $30 for 60 of the brand name.

[Bill_the_Pony]

ARRRRRRRRRRRR!

I just called the store, and the General Manager says that the girls' till reflects a SHORTAGE instead of an overage.

Again, not the five dollars.

PRINCIPLE OF THE THING.

I'm going in to see Miss Thing right now. :romy:

[Jakester]

See, if that happens again, you make the manager audit the till IMMEDIATELY. You don't wait for them to maybe "lose" money or until the end of the day when they could have made more mistakes. It takes minutes to count a till and compare the cash to what the computer says.

[Bokchoi Cowboy]

Perhaps Bill unwittingly uncovered a little thief....$5 short indeed.

[omicron]

[Chief Wiggums Voice]That's some might fine work there, boys[/Chief Wiggums Voice]
http://www.canddvisionaryinc.com/images/limage/prod1/asim0013.jpg

Omi

[Bill_the_Pony]

Hmph. They gave me the five bucks back, she sent someone else out to do it and apologise. Whatever. It's been more trouble than it was worth.

So afterwards I did my banking and went to have a nice breakfast at Ikea. :)
Change was $1.79, cashier gave me 79 cents. :eek:

If this was a cartoon, or a sitcom, this is where you queue the music byte that sounds like WAAAAH -wahhhh- waaaaaaah. :tongue:

If it were the internet, they would be SO banned. :cool:

[Sgt. Awesome]

No, I'd say that would be the end of the episode. And you'd so some snap move. Then it would go to the ending credits.

It could even be the ending credits, like those final seconds before.

Back from commercial. Bill gets change from bill (whoaa...)

Bill: It's a dollar short...

As We cut to end credits...